# Works Café — user reviews > 21 indexed App Store user reviews of Works Café by Incentivio, Inc., rated 4.80/5 from 1,686 ratings. - Source: https://appshunter.io/ios/app/works-cafe/id1229038918/reviews - App overview in markdown: https://appshunter.io/ios/app/works-cafe/id1229038918.md - Rating breakdown: 5★ 1,496 · 4★ 123 · 3★ 32 · 2★ 11 · 1★ 24 ## What do users think of Works Café? Overall sentiment: negative **Pros** - 👍 Continually improving - 🚀 Allows for easy ordering ahead - 🚀 Minimizes time standing in line **Cons** - 🐛 Glitchy - 🐛 Slow service - 🐛 Unable to redeem rewards points - 🐛 Requires manual credit card entry - 🐛 Unable to add payment information **Commonly reported bugs** - App takes forever to load and can't access menu - Last update disabled Apple Pay - Rewards points not working after last update **Most requested features** - Add ability to redeem rewards points - Improve customization options and dish descriptions - Add a notes section for orders ## Newest reviews (1 of 21) ### 3/5 — Can’t redeem points *2022-03-19* Unable to redeem points I have acquired using the app. Id use them in person but they’re only available to apply them when ordering through the app. Very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Painful app *2026-02-15, version 2.0.9* I had to add in my credit card by hand. WTF. ### 1/5 — Cant add payment information *2026-02-03* Not only do they not accept any form of payment aside from cards, I can’t even add my card ### 1/5 — A *2025-07-06* Glitchy ### 1/5 — Slowest Service Arouns *2022-11-04* While this may seem like a great time saver to order ahead of time and pick it up, it was not! I ordered an hour ahead of time to pickup at 12:10 and my one singular sandwich was not ready until 12:35. This was a waste of time to order online. People who came in to order in person after my scheduled pickup time still got their food before me. Would not recommend. ### 1/5 — Awful bagel *2022-04-01* I ordered a toasted multigrain with veggie tofu and was really disappointed today. The bagel tasted old and the cream cheese was not veggie. You can do better than this! ### 1/5 — No way to redeem points *2022-03-28* There’s no way to redeem points. Have tried many times and no one at the local store even knows how to. Idk why the company hasn’t fixed this ### 1/5 — Last update disabled Apple Pay *2020-05-18* And now the app requires card information upon purchase every time. Thumbs down. Sorry bagelworks. ### 1/5 — Worked great once and then... *2017-11-24* First time I used the app it was perfect. Easy and my food was ready to grab and walk out, avoiding all lines and making it extremely quick and easy to order food if you don’t have a lot of time. Unfortunately something happened, the app now opens and takes forever to load and I can’t even get into the menu screen. I’ve actually not eaten at Bagel Works (more than once) because I’ve spent too much time trying to get the app to work. They need to give this some attention because it’s a game changer for me. ### 3/5 — No Longer Able to Use Rewards *2024-12-06* After the last update I am no longer able to use my rewards points when placing a mobile order. ### 3/5 — Concord site *2022-09-25* I generally enjoy being able to order on your app, but it’s frustrating when the dishes are sometimes described differently in different places or when the customization choices don’t match the dish— eg quinoa with Salmon. Also, the lack of a notes section makes it impossible to fill in those gaps ## Most praised reviews (10 highest-rated) ### 5/5 — Yummylish and the best service *2026-07-06* Everytime I get ANYTHING from here I LOVE it. Foods great ### 5/5 — Continually improving *2025-04-30* This app has been improving pretty consistently since I started using it. There’s even a little spinning works logo when it’s loading! ### 5/5 — Best BLT *2025-04-01* Along with the BLT on a cheese bagel toasted they have the best power bowls. 12/10 recommend ! ### 5/5 — Concord Nh *2023-09-17* Always good ### 5/5 — Amazing *2023-01-19* This is the best place for breakfast and lunch. ### 5/5 — AMAZING *2022-08-28* I LOVE The Works, especially Rachel D in Portland, and I’m so glad the app is live and easy to use! Food is incredible and love the people!!!!! Thank you! ### 5/5 — Years of personal experiences *2022-06-16* Never a bad experience. ### 5/5 — Perfect for these times *2020-07-11* Let’s me order ahead and minimizes my time standing in line... ### 5/5 — Timely and easy to use! *2020-04-18* It’s been really helpful to be able to order and pay online while we’re social distancing. I see occasional fixes and updates that make it better all the time. Glad it finally came to my local Works cafe! ### 4/5 — It will do. *2022-03-30* Kind of like the local version of Panera. Not bad, not fantastic. Serviceable. I wish I could order soup on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*