# WorryNoMore — user reviews > 90 indexed App Store user reviews of WorryNoMore by Uniters North America, LLC, rated 4.72/5 from 1,508 ratings. - Source: https://appshunter.io/ios/app/worrynomore/id662846456/reviews - App overview in markdown: https://appshunter.io/ios/app/worrynomore/id662846456.md - Rating breakdown: 5★ 1,288 · 4★ 132 · 3★ 27 · 2★ 9 · 1★ 52 ## What do users think of WorryNoMore? Overall sentiment: negative **Pros** - 💻 Easy to use app - 🚀 Straightforward claim submission process - 📱 User-friendly mobile experience - 🤖 Intuitive in-app navigation - 🗂️ Convenient access to purchase history **Cons** - 🚫 Claim denials despite coverage - 🕰️ Slow response times from customer service - 🤔 Unclear policy terms and conditions - 📵 Difficulty reaching customer support - 🤯 Frustrating claims experience **Commonly reported bugs** - Submit button disappearing when adding multiple claims - Inconsistent language between English and Spanish versions - Inability to go back and edit previously submitted information - Glitches in the photo/video upload and selection process - App crashing or freezing during claim submission **Most requested features** - Ability to select multiple furniture pieces in a single claim - More detailed instructions and guidance within the app - Clearer explanations for claim approvals and denials - Option to speak with a live representative through the app - Improved in-app troubleshooting and self-help resources ## Newest reviews (12 of 90) ### 3/5 — Difficult to hit submit button! *2025-03-16, version 4.41* The app was fairly easy to use however, after entering all the info, taking photos and videos of every section of my sectional, it was extremely difficult to hit “submit”! The tool bar at the bottom of the app covered the submit button! I had to swipe up and try to hit submit very quickly. Took me forever! ### 4/5 — Using the app *2025-01-05, version 4.41* The app was very easy to use. The only time we had an issue was trying to figure out if our section that was broken was the right arm or left arm. A picture showing what a right arm versus left arm looks like would be useful as we almost picked the wrong one. Other than that it was very quick and easy to file a claim. ### 2/5 — Good app. Warranty not good. *2024-10-12, version 4.41* We have babies. So babies make accidents. Spit up especially. They covered the first claim. I was very happy. I was skeptical when buying but decided to try it out. But I filed the claim. Technician came after 2 days and cleaned everything it was great. Well the baby spit up again 3 weeks later. the second claim they denied for being accumulation. Babies move their head around and spit up. What you want me to do? I disputed it. But let’s see. App is easy. warranty I would not waste my money. Rather buy a machine and clean it myself. ### 3/5 — This is unnecessary *2024-06-13, version 4.41* My sofa is no longer reclining so taking a picture and video is a waste of time a technician should just be scheduled to come out. Nothing can be seen in a photo or video. ### 4/5 — Submitted but took some time *2024-05-18, version 4.41* Submission was easy but I’m still not sure I did it right! I purchased a 3 piece sectional and and have issues with the fabric on all of it. They are labeled in the app with a scu number or something (no description included which would clear up all confusion) so I have no idea what piece of the couch I’m claiming or if I have claimed the whole couch which was my intention. The whole photos and problem selection of the claim process was simple and easy so that was nice but I’m still not sure I’ve done it right and you only have 3 days to file!!!! ### 3/5 — Claim process *2023-12-23, version 4.41* While the claim process was easy. There is too many options to choose from as far as describing whats wrong. Most options are not written in a way thats easy to understand I think it would be best to just let the customer describe the problem and then choose which piece it is related too ### 5/5 — Submitting a claim *2023-10-26, version 4.41* It was easy process. ### 5/5 — Easy to submit a claim! *2023-10-16, version 4.41* Super simple to submit a legit claim… now just waiting on the response… ### 5/5 — Very easy ! *2023-09-07, version 4.41* The app was very easy to follow! There was no way of making any mistakes. Also very detailed so I was able to say what was wrong with my furniture. ### 5/5 — Claim Process *2023-09-07, version 4.41* App is straightforward and easy to use! ### 5/5 — Easy claim submission *2023-09-03, version 4.41* Very easy to use. Very intuitive. ### 4/5 — True Statement: ‘Worry No More’ *2023-07-14, version 4.41* Submitting my claim was worry-free! It was simple. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2025-09-11, version 4.73* I trust Macy and bought this warranty and believed they would provide service to fix stain during 10 years. Now I submit the claim of stain from my baby formula and getting denied due to out of 15 days of issues happened. Calling customer service and they requested to submit new claim and the same thing happens. BIG SCAM from Macy. ### 1/5 — App is definitely outdated *2025-07-17, version 4.41* I purchased the WorryNoMore furniture protection plan thinking it would give me peace of mind. Big mistake. When my couch suffered sudden tears, I filed a claim expecting the coverage they advertise for “rips, cuts, and tears.” Instead, they denied it, claiming it was “fraying” and “multiple damages,” even though it was a single accidental incident. They twist their own terms to avoid paying out. They’ll call anything wear and tear or fraying just to deny coverage. Even when you point out their own plan language, they won’t honor it. This warranty is misleading and essentially worthless. You’re better off saving your money instead of paying for a plan they won’t stand behind. I’ll be filing complaints with the BBB and state consumer protection because this feels like a scam. Avoid WorryNoMore at all costs. ### 1/5 — Your claim will be denied.. *2025-05-21, version 4.41* Don’t buy this warranty .. no way in the world will it get approved.. ### 1/5 — Waste of Time SCAMER *2025-03-14, version 4.41* After expended 6 thousand dollars on so call 100 leather sofa and Sell bait of 100% coverage warranty. I made claim for the leather starting to cracked after 3 year. My claim was denied just because I notice the cracked a month before I made the claim. Completely SCAM they knew it was going to be expensive to repair or exchange the easy solution denied the claim. ### 1/5 — This warranty is a scam! *2023-11-27, version 4.41* Forget what any salesperson may have told you — they will deny your claim and you have no recourse. We were told pet damage would be covered, but the claw marks on our couch were dismissed as “gradual build up over time.” Worse, the ripped seam in our couch cushion was also dismissed as “gradual build up over time.” It’s not really a warranty if they deny all claims. The sales person at Macy’s lied to us. So what can you do? Nothing. They already have your money. Your only appeal is to the same people who just denied the claim! There should be a class action lawsuit against these crooks. ### 1/5 — Awful Process *2023-09-24, version 4.41* I’ve purchased this warranty for two of my couches and two beds that I purchased from Macys. The process for filing a claim is easy however, no one from WNM responds to the claims. I had to contact Macys and they escalated my first claim in March 2023 which took more than a month to get resolved. The person I initially spoke with at customer service told me that dog urine isn’t covered under warranty because the warranty only protects the cover of the couch and not the cushion itself. This makes zero sense given that spills/dog urine will naturally go through a cover…. The first person I spoke with was only interested in finding ways to tell me no. After speaking with a supervisor I was told that odor is covered under warranty, naturally dog urine creates an odor. I’ve submitted my second claim for the same issue on 9/19/23. Per usual there has been no response. I went on the app and attempted to use the contact us feature. As with my first experience trying to use this feature, after you complete the form and hit submit the app spins as if processing your request and then never gets submitted. I’ll be submitting a BBB complaint. This company and the app is a joke designed only to take your money and not provide the services you’ve paid for. ### 1/5 — Horrible UI/UX *2023-05-27, version 4.33* The amount of times you have to answer the same question is ludicrous……. So you type out what the issue is, take photos to submit and then you have to answer 8 more questions that you already answers when you WROTE OUT what the problem was. This app is atrocious and you’re better off just calling your sales associate to handle the claim for you. With all the issues I’ve had, I’d never purchase the Worry No More again. ### 1/5 — Scam! *2023-05-12, version 4.33* We purchased the worry no more warranty coverage for our dining table. We have had the table for about 3 years and we purchased a 5 year plan. I had filed a original claim for some accidental chipping and scratching. They denied the claim and referred me to email the disputes department which was a complete waste of time. Just recently I filed a claim because of a accidental spill causing stain and bubbling. Again they denied my claim. When I told them that I reviewed the terms and conditions and accidental spills are in fact covered, they told me to file a dispute. It is clear they have no intentions of honoring their terms and conditions. This is 100% a scam, they will take your money and never honor the terms. Read past reviews no one has ever wrote a review saying Worry No More has actually replaced or repaired an item under warranty. WORRY NO MORE IS A SCAM. ### 1/5 — Bizarre app *2023-03-14, version 4.33* App asks question in both English and Spanish! As an English speaker, couldn’t move past the questions as I didn’t have any idea how to answer the ones in Spanish. Seems like they purposely make it difficult to file a claim? ### 1/5 — DO NOT Buy This Warranty *2021-10-23, version 4.28* After having the warranty for 6 out of 7 years, we filed a claim for some grease stains. Claim process was a bit of a process under the old app, but it was approved and they came and cleaned the sofa. 4 months later our toddler made a mess of chocolate in various locations of the sofa. This time however, they denied the claim based on the photos submitted, claiming the stains were a gradual build up of stains, which is not covered. I disputed this, stating A) there’s no way to determine a gradual build up of stains from a photo and B) that a technician was just in our home 4 months previous and did not note any build up of stains. Now, our warranty is useless. We cannot file any further claims. Where in the warranty does it state that a denial voids the entire warranty? We have consulted an atty and will be pursuing reimbursement of the unused warranty that is useless. The original warranty ran us about $2,000 on a $6,000 sofa. ## Most praised reviews (10 highest-rated) ### 5/5 — So far so good *2026-05-20, version 4.73* The app was super easy to use! ### 5/5 — Furniture repair claim *2025-06-21, version 4.41* Process is smooth. Unfortunately it’s that way because of experience in filing on two other pieces ### 5/5 — Awesome *2025-03-11, version 4.41* I would spend the money on the worry no more service again and again - I love my couch!! Looking forward to gettingbitvrepaired❤️ ### 5/5 — User friendly app *2024-11-23, version 4.41* Super easy to use and navigate. ### 5/5 — Claim submit al *2024-11-05, version 4.41* Super easy and user friendly. ### 5/5 — Filing for a claim *2024-10-05, version 4.41* The filing process was very easy. I’ll update this review after we see how the warranty is handled. ### 5/5 — A piece of mind with an easy claim process *2024-08-13, version 4.41* This is a great warranty if something accidentally happens to your beautiful purchase. It is easy to make a claim with this app and it truly is a worry no more policy. Easy to claim and it was worth the purchase of the warranty. ### 5/5 — Easy and user friendly *2024-08-08, version 4.41* Found the app perfect. Walked me through and had my products already listed. Appreciate that I didn’t have track down all the receipts. ### 5/5 — Worrynomore app *2024-06-22, version 4.41* The app was very easy to use. Just follow the screen prompts. Using my iPhone, it took less than 15 minutes including logging in for the first time. I wish I had known it was so simple to file a claim. ### 5/5 — Very easy to submit claim *2023-12-18, version 4.41* Process for claim is very easy to do! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*