# WPA Health — user reviews > 59 indexed App Store user reviews of WPA Health by Western Provident Association. - Source: https://appshunter.io/ios/app/wpa-health/id1387451548/reviews - App overview in markdown: https://appshunter.io/ios/app/wpa-health/id1387451548.md ## Newest reviews (12 of 59) ### 2/5 — Impossible to login *2026-06-19, version 3.0.13* Doesn’t matter how many times I reset password, get security codes, login to main site, authentication on this app always fails. Poor ### 2/5 — Poorly implemented app *2026-06-08* User profile allows you to set your GP details, but every time you book a go appointment through the app you have to complete the details manually. GP appointment slots are all in grey, which normal UI convention makes you think they’re unavailable, also slots are light great with white writing which is terrible from an accessibility perspective, which makes it even worse when you consider it’s a medical app ### 2/5 — Poorly written and painful to use *2026-05-28* Given most correspondence is PDF why do you make it so painful to view PDFs? Why can’t we view them in app? So many glitches and painful steps to do anything. Trying to book a consultant appointment with a consultant with a common name - multiple choices and no way of know which is the right one. ### 2/5 — A useless and confusing App. *2026-01-27, version 3.0.8* Impossible to use for wife on same policy as there are 2 policy numbers. ### 5/5 — Super easy *2025-10-16, version 3.0.7* Made a cash plan claim, was really easy to follow and upload documents required. ### 5/5 — Easy to use *2025-10-16* The app is simple to use and makes the claiming process easy ### 5/5 — Great *2025-10-15, version 3.0.7* So easy to use and great for speedy cash claims ### 5/5 — Quick and easy to use *2025-10-14* Like that I can do start to finish online. ### 2/5 — Export button doesn’t work *2025-10-01, version 3.0.6* Unable to print messages as the ‘Export' button doesn’t work. ### 5/5 — Ease of Claiming *2025-09-29, version 3.0.6* Easy, fast efficient cash claims process, thank you ### 3/5 — Fix claiming through the app *2025-06-11, version 3.0.5* The functionality of claiming through the app simply doesn’t work ### 3/5 — Good design, flawed execution *2024-11-01* I cannot count the number of times I’ve had to switch from this app to another one to get something (GP details for instance) and when I switch back again after having filled out pages of details the app has reset its state and goes through the login process again meaning you’ve lost everything. Or today I just got to the end of the flow for requesting a GP, written a paragraph about my symptoms/previous treatments and get a generic “error has occurred” popup. I can’t save anything I’ve written. I can’t even click on the section I filled out with symptoms to just copy paste them to notes because the state has been reset on that text input and I can’t see anything I wrote so it’s effectively lost and I’ll have to write it all again. Add a save button and the concept of ‘in progress’ bookings or something - you can’t make people fill in big forms that are just ‘lost’ if you have a server-side issue. My takeaway from this is just to not use the app and use a browser/phone instead. **Developer response:** Thanks for your feedback; we are sorry to hear that you have experienced difficulties and we would like to understand more to help and resolve them. Please email website@wpa.org.uk with your policy details and we will be pleased to get in touch with you. Kind regards, WPA ## Most critical reviews (10 lowest-rated) ### 1/5 — Disjointed and disconnected in every way. *2025-12-21* The entire WPA system, including the app itself, is just a front end for all the random third party bottom of the barrel services that WPA employ. From HealthHero GP (the system that provides referrals into thin air with no possible method of providing continuity of care) to Ascenti physio, of which the app simply doesn’t work (waited 7 days to get my exercise PDF whilst injured lol) to being sent random links like Doctify with no instructions whatsoever for what to do next. The entire WPA ecosystem is cheapest of the cheap, poor quality and disjointed - everything is a 3 to 5 day wait for a response, the 7pm closing time for WhatsApp chat is actually hours earlier - in fact usually next day response. Just be warned, stick with AXA or Bupa if healthcare is important. WPA is for when saving a few quid a month on your healthcare matters. ### 1/5 — Bug in current release *2025-12-15, version 3.0.8* Doesn’t allow one to book for one’s children for health hero Gp, as the app says the child doesn’t have an email address but there is nowhere to add this in the app!! ### 1/5 — App failure *2025-11-11, version 3.0.7* App thinks I’m offline when every other app on my phone is happily offline. Can’t get past that ### 1/5 — So many issues *2025-07-29, version 3.0.6* So many issues - login not working. Crashing halfway through trying to book. ### 1/5 — Terrible app *2024-10-21, version 3.0.2* Constantly logs you out, always forgets login credentials. It’s not remotely intuitive. WPA as a service is very good, but the app is made by muppets ### 1/5 — New update awful. *2024-10-01* The new update since last week has ruined a perfectly serviceable app. Very slow and laggy now and can no longer make a claim on the app, as can’t get past the second page T&C’s. Have to go online instead now instead of using the app. Very disappointed in what was a very user friendly app. **Developer response:** Thanks for your feedback. If you are still struggling to use the app, please email website@wpa.org.uk with your policy details and we will get in touch. Kind regards, WPA ### 1/5 — App now unusable AGAIN!! *2024-09-19* Every other time we have an update something else gets broken!!! I am now unable to scroll to the bottom of the disclaimer page so I cannot process a claim! Just create an app that works then leave it the heck alone. It doesn’t need bells and whistles. It just needs to work. **Developer response:** Thank you for taking the time to update your feedback - we are aware of an issue in the new version of the app and are looking to get this fixed asap. Kind regards, WPA ### 1/5 — Why making the UI so complex? *2024-03-22* I am trying to talk to a simple GP but I cannot using the app. In the website it says you can. Why making this impossible? I would suggest an improvement in your UI and UX. I know your answer will be it is there. ;) I am just telling I could not find it. So, for me, terrible app. **Developer response:** Thank you for raising this with us. In the new version of the app we have made some UX adjustments, so please have a look and let us know if you are still finding it hard to navigate. Kind regards, WPA ### 1/5 — Cannot login *2024-01-03, version 2.0.5* App seems completely broken. I can’t login. I have reset the password about 4 times now and still it doesn’t accept the password. ### 1/5 — Login process bug *2023-11-14* Installed the app. Logged in. Set up a pin. Opted to enable Face ID. Usually at this stage an app would invoke the Apple Face ID process but this app doesn’t do that. I find if I close the app and re open, it says some login details have changed (something like that) and I need to login in again. And the whole setup process repeats. Works fine uless you close the app but re logging in every single time and non functioning Face ID makes is a chore to use. **Developer response:** Thank you for making us aware. We're sorry for the issues you've had with facial recognition on our app and we'd like to resolve this. Please do send us further details to website@wpa.org.uk. Kind regards, WPA ## Most praised reviews (10 highest-rated) ### 5/5 — Simple to use *2026-05-22, version 3.0.9* Simple app to use with some really useful functions ### 5/5 — a great tool for girl bosses on the go!! *2025-10-23* The WPA Healthcare app makes managing healthcare cover so easy and stress-free. It’s clear, intuitive, and everything is right where you need it, from submitting claims to checking benefits and tracking progress. I love how quickly claims are processed, and the notifications keep me up to date without any hassle. As someone with a busy schedule, having all my healthcare info in one place saves me so much time. The app feels modern, reliable, and built with real users in mind. Highly recommend to anyone who values efficiency and great service! ### 5/5 — Handy *2025-10-23, version 3.0.7* Nice and easy to use simple to navigate ### 5/5 — Great app and so easy to use *2025-10-22* I love the WPA health app. It’s so easy to use and I can access my policy documents, make claims and book a GP appointment so easily. ### 5/5 — So easy *2025-10-22* Great to see remaining benefits and setup/make claims online. Cash plan payments follow within a few days!! ### 5/5 — Very useful and easy to use1 *2025-10-21* I have used this many times when making claims on my health insurance, and it’s very easy to use and clear on how to use. ### 5/5 — Superb *2025-10-21, version 3.0.7* 10/10 for ease on my claims ### 5/5 — Excellent *2025-10-21, version 3.0.7* This app is straight forward to use with my claims being submitted in moments! ### 5/5 — Amazing *2025-10-17, version 3.0.7* Easy to use and best health insurance app out there ### 5/5 — Excellent *2025-10-17, version 3.0.7* Really easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*