# Wren Kitchens — user reviews > 69 indexed App Store user reviews of Wren Kitchens by Wren Kitchens Limited, rated 3.62/5 from 169 ratings. - Source: https://appshunter.io/ios/app/wren-kitchens/id1479770833/reviews - App overview in markdown: https://appshunter.io/ios/app/wren-kitchens/id1479770833.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 5 ## What do users think of Wren Kitchens? Overall sentiment: negative **Pros** - 👍 Easy to use for ordering replacements - 👍 Helpful for tracking orders - 👍 Good for visualizing kitchen in 3D - 👍 Useful for installation guides/videos - 👍 Provides order details and contact info - 👍 Keeps users informed of progress - 👍 Straightforward process for reordering parts - 👍 Handy for accessing documents digitally - 👍 Great tool for kitchen journey - 👍 Prompt replies from customer support - 👍 Easy to navigate and well-designed **Cons** - 🐛 App not working after update - 🐛 Cannot login - 🐛 Authentication errors - 🐛 Customer support unresponsive - 🐛 App is useless/nothing works - 🐛 Frustrating user experience - 🐛 Cannot get in touch via app - 🐛 Email verification issues - 🐛 App restricted to booking appointments - 🐛 App doesn't allow ordering spare parts - 🐛 App asks for irrelevant information - 🐛 Cannot get past appointment creation - 🐛 App only shows booking options - 🐛 Cannot track orders as advertised - 🐛 App doesn't work properly - 🐛 Design errors found by fitter - 🐛 Missing/damaged items - 🐛 Customer service is a joke - 🐛 Cannot correct phone number in app - 🐛 Registration requires zip code instead of postcode - 🐛 Postcode format issues during registration - 🐛 PDF links lead to dead ends - 🐛 No back button in PDF view - 🐛 App sometimes slow and glitchy - 🐛 Niggles with dead ends in instructions - 🐛 No messaging for deliveries/appointments - 🐛 Quality control issues - 🐛 Missing hinges - 🐛 Incorrect item size/style delivered - 🐛 Difficult to identify replacement parts **Commonly reported bugs** - Cannot login after update - Authentication errors - Email verification process incomplete - PDFs prevent navigation out - Postcode format validation errors - App is slow and glitchy at times - Dead ends when viewing instructions - No back button for PDFs **Most requested features** - Ability to order spare parts - Ability to message about deliveries or appointments - Option for 'wrong item sent' when ordering replacements - Ability to pick a date for delivery of replacement parts ## Newest reviews (11 of 69) ### 2/5 — Round in circles *2025-11-07, version 2.0.2* The app is great for seeing your new kitchen or bedroom in 3D but the practicability of then getting in touch with issues post installation via the app as the website recommends just goes round and round in circles. The external weblink then asks you to sign in to the app again and honestly, no idea on how to actually get in touch via the app. Poor CX and needs looking at urgently as it’s frustrating when all comms point to the app. ### 4/5 — Good app all round *2025-07-05, version 1.1.20* Pretty good app all round with the kind of information I’d expect to see. Useful features I can imagine for ordering replacement parts (not that I’ve had to use it). The only information that would be useful in here that’s not included is if you’ve arranged a waste collection through Wren ie. getting your fridge/freezer removed as extra - that’d be good to see when that’s scheduled for in the timeline. Additionally it’d be cool if the contact details for the folks doing the additional/wet fit was in there too so it’s all in one place. ### 1/5 — Go somewhere else!! *2025-02-18, version 1.1.20* We were advised not to use Wren sadly this advice was correct! Once they take your money in the showroom you are on your own! Customer service is terrible, kitchen came with hinges and screws missing, bowed door, damaged panel, to make it worse the planner had made a mistake with the size of our purchased hob this was only found out when the worktop template team came but apparently that was our fault for not checking the plan! Also we wanted the hob flush in the worktop but they can’t do that! Kitchen had to be re configured at our own cost. We went to Wren for their professional advice we aren’t kitchen planners sadly they don’t take any responsibility, the customer service team are rude and unhelpful, please do yourself a favour do not use this terrible company!!! ### 1/5 — App doesn’t work properly. *2024-07-31, version 1.1.20* Wren designed my kitchen. When the fitter started to fit the units he found that the design was faulty. This resulted in one unit that can not be used meaning that I’ll not have the kitchen they promised .One corner of the kitchen could not be installed. We had to order a replacement smaller cupboard. Several items are missing from the order. One item damaged. Customer service is a joke. They offered money as a “ good will “ gesture to compensate. This will not cover the cost of the fitter having to return. Never again. ### 1/5 — Kitchen purchase and fittings *2024-07-11, version 1.1.20* Highly not recommended. We have been there (preston branch) and selected a kitchen with them about 2 months ago. They told us they’ll come to fix it on 15 July. They told us they had to change the gas connection which would cost us an additional £800 on top of our contract. We agreed. My wife booked holidays just for it and they changed the date. We had to struggle but somehow we managed it. Then they said they had to do another survey. After the survey, they told us we have to pay an additional £4000. When we said it's not what you told us and we can’t pay an extra £4000, they said we can’t cancel our contract. The guy (salt) is not ready to talk to us. And the manager keeps saying, he can not say this. We know him for 20 years. Please don't fall for what they say. It's all a bunch of lies. Don’t waste your money. ### 2/5 — bug *2024-04-25, version 1.1.19* My phone no on the App was wrong (not on showroom record) and it cannot be corrected in App, by Customer Services or in showroom, showroom staff sent a message to relevant dept, waiting to see if it works. I arranged for kitchen to be measured and they couldn’t contact me as they were using the wrong number ### 1/5 — Does not work *2024-03-06, version 1.1.19* I am unable to register as it requires zip code instead of postcode ### 1/5 — Spares *2024-02-19, version 1.1.19* My kitchen fitter cut a length of cornice wrong. I need to order a replacement. I’ve been instructed by Wrens “customer service” that the easiest way to order spares is by using the app. Can’t get past the two options; book an in store appointment or book an online appointment. I have a kitchen, it’s been delivered, where are all the other options. Nothing else on the app, other than the usual faq’s, worse than useless. Back to “customer service”. ### 1/5 — Couldn’t register on iPad *2023-09-24, version 1.1.18* No matter what I tried, the registration screen kept telling me the post code was not in a valid format. Gave up and deleted the app from the iPad. ### 1/5 — Can’t log in to app *2023-09-02, version 1.1.18* When I try to register, the app tells me my postcode is in the wrong format, this is after it’s already used the correct postcode to find my full address. Can’t even register in this situation. ### 4/5 — PDF !! Sticks there *2023-07-18, version 1.1.18* If I go into fitting etc and open a PDF it won’t let me get out , tried contact developer but can’t seem to !! So it seems I have to delete and restore to get back to start !! Or am I just being thick ? ! ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-06-20, version 3.0.2* Awful app doesn’t work drove us to despair and IT don’t know how to fix it gave up in the end ### 1/5 — Useless *2026-04-22, version 3.0.1* Absolutely useless app. It only shows your order and progress with a timely reminder of cost and balance! Don’t bother looking for design photos or 3D..I can only see one in the app. Shocking. ### 1/5 — Useless *2026-04-18, version 3.0.1* This app worked once, than never been able to access it, completely useless ### 1/5 — Worlds Worst App *2025-11-19, version 2.0.2* After the recent update, nothing works, cannot login, keep getting auth error messages, deleted, reinstalled still the same, customer support never reply to emails and still cannot login to website either, all of this was solved by using a VPN, bizarre but true… ### 1/5 — Useless *2025-11-12* This app is absolutely useless ### 1/5 — Worse app ever *2025-11-09, version 2.0.2* Nothing works ### 1/5 — Frustrated *2025-10-27, version 2.0.2* Had to update the app, went through all the steps, but apparently my email needs to be verified!! But despite several attempts only one email arrived but the process still not complete. Have now deleted the app and all passwords. The app didn't always load properly before the update now I can't even sign in. ### 1/5 — App restricted *2025-07-31, version 1.1.20* This app only allows you to book appointment, not to order spare parts as their website suggests ### 1/5 — Frustrating *2025-05-25* I thought the purpose of the app was to be able to go through and look at options on my phone. I was wrong Not only did it ask for information that’s not pertinent and registering like my mailing address, but I couldn’t get past anything without creating an appointment. Deleted immediately. ### 1/5 — Rubbish app *2025-03-06, version 1.1.20* Downloaded the app to track orders and its rubbish. Only shows one page to book online or showroom appointments. No menu, only key at top of app is to log back out. Have reloaded app over and over and no change. Have signed in multiple times with my account and no different. Cant track orders as per their e mail telling me I can. Terrible app. Just going to delete it. ## Most praised reviews (10 highest-rated) ### 5/5 — Kitchen *2025-02-26, version 1.1.20* From day one we have experienced excellent customer service and support throughout our purchase of our new kitchen. All the staff have been really helpful. Delivery was excellent. Both delivery men were very helpful getting all our white goods in along with the rest of the kitchen items. Would definitely recommend them. This is our is our 2nd kitchen purchase from Wrens ### 5/5 — Very easy to use *2023-11-20, version 1.1.18* Very easy to use, very intuitive and easy to track your order and arrange for any replacement parts should you need them ### 5/5 — Helps keep everything on track *2023-07-04, version 1.1.18* The Wren App for me has been brilliant. It told me what to expect at each stage of the kitchen journey and provided little hints and tips so I am well prepared. Like many others, this has been my first kitchen purchase and it really put my mind at ease. When the kitchen was delivered, i needed some minor replacments and was able to do this instantly through App! Really happy with this resource and would definitely recommend whether your a first time buyer of a kitchen or not! 😄 ### 5/5 — Great app *2023-06-27, version 1.1.18* Useful app for easy ordering of replacements and fitting instructions including videos. ### 5/5 — Wren app *2023-06-26, version 1.1.18* App for replacement parts works well, few clicks and you have a date for delivery with no hassle. ### 5/5 — Great Tool During Kitchen Refurb *2023-06-25, version 1.1.18* I was really impressed with this app. Not complicated and gives you access to all your kitchen details. Clear presentation and easy to navigate. I used the contact function, and received prompt replies. Really well designed and useful. Highly recommend to help you feel connected and supported throughout your renovation. ### 5/5 — Perfect WRENovation! *2023-06-23, version 1.1.18* Our WREN Kitchen is perfect, it’s exactly what we wanted for our new home. Great design and style. We found the app handy to visualise in 3D and share the kitchen once we had designed, so we knew exactly what to expect. It lists a summary of all the components of the kitchen, this is useful to know if parts need replacement. If a replacement is required, you can track the delivery estimations. We paid for our kitchen in full, but the app allows customers to pay instalments at any point. There is full access to installations if doing yourself or someone else. There are also chances to win prizes if you upload your new kitchen to the Wrenovation section. Overall, we have had a good experience with Wren Kitchens and would highly recommended to other customers. 5*** ### 5/5 — New kitchen 2023 *2023-06-22, version 1.1.18* Went in to Wren showroom decided on a kitchen had it designed and measured. Ordered the kitchen was advised to download the Wren app and was able to follow the process of our kitchen, helped when delivered and one unit was damaged ordered replacement via app and got a delivery date via app . In conclusion the app was a great tool to the wren kitchen experience. ### 5/5 — Wren’s App is so easy to use even for Seniors! *2023-06-21, version 1.1.18* Ordered a Wren kitchen and was told to put the App on my phone !! So glad I did it was easy to manage and monitor the stages from production to install and even ordering the odd item that needed replacement. First class. ### 5/5 — Wren App *2023-06-20, version 1.1.18* Used to order replacements. Very straightforward and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*