# W.W. Grainger, Inc. — user reviews > 202 indexed App Store user reviews of W.W. Grainger, Inc. by W.W. Grainger, Inc., rated 4.80/5 from 26,506 ratings. - Source: https://appshunter.io/ios/app/ww-grainger-inc/id526722540/reviews - App overview in markdown: https://appshunter.io/ios/app/ww-grainger-inc/id526722540.md - Rating breakdown: 5★ 23,723 · 4★ 1,831 · 3★ 535 · 2★ 120 · 1★ 297 ## What do users think of W.W. Grainger, Inc.? Overall sentiment: neutral **Pros** - 🚀 Improved search function - 👍 User-friendly app - 🚀 Efficient ordering and pickup - 👍 Helpful and knowledgeable staff - 🚀 Wide product selection and availability **Cons** - 🐛 Buggy app with crashes and login issues - 🔍 Difficult to find products, poor search - ⚠️ Inconsistent order tracking and notifications - 💰 High prices compared to competitors - 🕰️ Slow performance and navigation **Commonly reported bugs** - Orders not showing up in order history - Repeated crashes and login issues - Inability to select shipping options for pickup orders - Inconsistent behavior when adding/removing items from cart **Most requested features** - Ability to search order history and personal lists - Clearer pricing and shipping cost information - Improved product details and recommendations - Seamless integration between app and website ## Newest reviews (12 of 202) ### 3/5 — The app sucks *2026-07-28, version 26.17.10* I love Grainger, but I hate the app. It’s trash. Grainger.com in a browser is a superior ordering experience. ### 2/5 — New glitches *2026-07-28, version 26.17.10* It's a bit glitchy. It could be easier to use. ### 2/5 — CANT FIND IT *2026-07-09, version 26.15.11* IT HARD TO FIND ITEMS UNLESDS YOU KNOW EXACTLY HOW IT IS WRITTREN IN YOUR CATALOG. ### 2/5 — Lousy details *2026-06-09, version 26.13.7* It’s extremely hard on both the app and the website to find the accessories to go along with the main items that you sell in other words a plug that fits a solenoid valve or a cord that goes onto an appliance everything is difficult ### 3/5 — Apps is glitchy when checking out. *2026-05-01, version 26.10.0* The app will not allow me to change who approves my order. ### 5/5 — Great place for getting materials in an emergency *2026-04-23, version 26.10.0* Is it second time I’ve had a fan motor burned up on top of a restaurant. The last one that I ordered from Grainger was the fresh air fan to Suppy air over the vent hood where they cook and this one is the actual vent motor that sucks out the smoke in the grease and stuff. Both times they had it both times it was here next day. Absolutely perfect they can do without their van for one day they just couldn’t do without it for a week in Grainger always been good about getting things to me next day if they have it.. ### 2/5 — Unable to enter po information *2026-04-17, version 26.8.0* The Grainger app is kinda ok and whoever develops the app, does not put themselves to use it. Lack of common sense and communication to the actual user ### 5/5 — Quality products *2026-04-11, version 26.8.0* They sell the quality gear, fast and easy. Thanks! ### 5/5 — Love how smooth it goes *2026-03-28, version 26.7.17* Simple to use fast and easy ### 5/5 — Easy peezy *2026-03-11, version 26.6.4* Definitely download the app. I tried making an order online and the site was very clunky. As soon as I downloaded the new app it made things way easier love it.! ### 5/5 — My place for everything *2026-02-20, version 26.4.1* Exceptional customer service. Easy to find what you need in person or online. ### 5/5 — Later *2026-02-08, version 26.3.0* Later ## Most critical reviews (10 lowest-rated) ### 1/5 — terrible place to purchase things *2026-08-08, version 26.17.10* i have never had this much trouble buying something like not once have i EVER had to pick out my own tax jurisdiction. who the hell even knows what that means i literally asked my mom and she didn’t even know like no app has ever made me do that. also i think it’s dumb how it makes you go into the website to add your payment method and then it fails to update in the app so you have to refresh it and go through all of it again. then when it asks for your user id it was confusing until i realized its just your email like why not just phrase it differently so that it’s not confusing?? ### 1/5 — Search doesn’t work *2026-07-27, version 26.16.4* When I use the search in the app it doesn’t come up with any results. If i google search, it will direct me to back to the app and then show up ### 1/5 — Un Useable *2026-07-27, version 26.16.4* Love Grainger but the app is horrendous. Search engine is the worst of all major players. If you do not type in exactly the correct name of what you are looking for, good luck. Often times you have to just use google to find what you are looking for. Very frustrating to use ### 1/5 — The app and website are broken. *2026-07-21, version 26.16.4* I used to buy 90% of my materials and tools from them but over the last month the quality of the app and website has dropped significantly. I now avoid it as much as possible. ### 1/5 — This is clumsy *2026-06-18, version 26.13.7* What happened to MY recent orders and or reorders????? I don’t need to seem what the entire Midwest ordered ### 1/5 — Cart FAIL. Cart empties. Can’t use. *2026-05-25, version 26.12.5* Cart FAIL. Cart empties. Can’t use. Cart spontaneously empties making the app impossible to use. ### 1/5 — Not users friendly *2026-03-25, version 26.6.4* This app is like stepping back into the early 2000! ### 1/5 — Technician *2026-03-17, version 26.6.4* Changed user name to email without notification. Would rather NoT use email, this; in my opinion is a security risk, WWG has handed out half of the access information, now all they need to access our accounts is the password which can be found by forwarding the email to a ghost account/phone doing two factor ID and selecting change password. ### 1/5 — Can't view invoices *2025-11-19, version 11.0.389* As a mobile technician, I access grainger using my phone and there isn't a way as far as I'm aware to view invoices in the app you have to use the actual website. The problem is when you try to use a web browser on the phone iPhone specifically it automatically launches the app. So I'm uninstalling this so I can actually use the website. ### 1/5 — Cart *2025-09-19, version 11.0.312* Shows price and checkout but no list to see if everything got added ## Most praised reviews (10 highest-rated) ### 5/5 — I LOVE THEIR PRODUCTS *2026-09-02, version 26.20.21* I found their products by ordering shipping boxes on Amazon which had their website printed. NOW I’m a loyal customer on their website. ### 5/5 — Great job everyone! *2026-09-02, version 26.20.21* A very excellent place to get your stuff. I’ve gotten some ropes and a lot of gloves and even a jack for my truck from these folks. I’m pretty sure they have it all. As a guy that has to get some work done, I give this place my official seal of certification. ### 5/5 — Fast delivery *2026-08-29, version 26.20.21* We found out that the delivery will sometime arrive on the same day that we order the parts. ### 5/5 — Good product *2026-08-28, version 26.20.21* Grainger always have good products. Good service least I’ve always received good service ### 5/5 — Description shy *2026-08-25, version 26.20.21* App is easy to use description of hardware sometimes a bit shy in details. I would love to see Apple Pay just double click and you’re done. ### 5/5 — Owner *2026-08-11, version 26.18.10* Easy to use. Easy to work with. ### 5/5 — For the ones who get it done! *2026-06-17, version 26.13.7* Unbelievable service excellence! Grainger has become the sharpest tool in my toolbox! ### 5/5 — Easy to navigate and order *2026-06-07, version 26.13.7* The user interface and search engine are both very good and easy to navigate. Finding products and ordering are very easy. ### 5/5 — Alaska team *2026-05-08, version 26.11.9* Great employees at Grainger in Anchorage Alaska ### 5/5 — Good *2026-05-02, version 26.11.9* Excelente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*