# Wyndham Grand Cancun — user reviews > 68 indexed App Store user reviews of Wyndham Grand Cancun by Promotores Inmobiliarios El Caracol, S.A. De C.V., rated 4.63/5 from 4,383 ratings. - Source: https://appshunter.io/ios/app/wyndham-grand-cancun/id1520605505/reviews - App overview in markdown: https://appshunter.io/ios/app/wyndham-grand-cancun/id1520605505.md - Rating breakdown: 5★ 3,608 · 4★ 373 · 3★ 161 · 2★ 71 · 1★ 173 ## What do users think of Wyndham Grand Cancun? Overall sentiment: neutral **Pros** - 👍 Great service and staff - 🌊 Beautiful location and facilities - 🍽️ Good food and drinks - 🕺 Fun activities and entertainment **Cons** - 🛏️ Uncomfortable beds and linens - 🚫 Limited restaurant availability and reservations - 🚧 Construction and noise issues - 🤒 Guests getting sick from food/drinks **Commonly reported bugs** - Unreliable and buggy mobile app - Inconsistent service and communication **Most requested features** - More dining options and flexible reservations - Improved room amenities and comfort - Better management of noise and disturbances ## Newest reviews (13 of 68) ### 2/5 — Food *2024-03-17, version 1.1* It’s just as easy to make good food than it is to make bad food ### 4/5 — María *2024-02-22, version 1.1* Cancun ### 3/5 — The cherry on the top *2023-11-05, version 1.1* Over all it was ok but it could have been a disaster had it not been for the La Vista and Gill the most important part of their 3 star rating he was fantastic and I’m happy we spent our vacation there Thanks Gill you keep rocking that attitude and awesome service ### 2/5 — Sick All Weekend *2023-09-13, version 1.1* My wife and I got sick after the first night eating at the resort. We were miserable the rest of the weekend The concierge doesn’t accept request for dinner reservations before the day of dinner. Therefore we missed out on 2 night to eat dinner. Very inconvenient. The bar staff and check in desk staff were extremely nice. But the buffet cooks and the room service staff were rude. They acted like we were not welcome there. I did not appreciate their demeanor. I will never return to this resort. It was old. Sub par. And not very customer friendly. ### 3/5 — OK *2023-07-26, version 1.1* THEY DO NOT CLEAN THE ROOMS DAILY THATS NOT ACCEPTABLE.,THE HALLWAYS ARE NOT BEING CLEAN EITHER.,WATER ON THE ELEVATOR AND HALLWAYS ARE DANGEROUS FOR PEOPLE THEY MIGHT GET HURT, FOOD IS AVERAGE ON THE BUFFETS,SOME OF THE RESTAURANTS HAD GOOD FOOD, I REALLY LIKE THE DA VINCI ITALIAN FOOD., IT HAD GOOD VIBE PN THE FIRST POOL ALWAYS SOMETHING GIING ON THAT WAS GOOD, OCEAN ITS RIGHT THERE YOU DON’T HAVE TO WALK FAR… ### 5/5 — All around great vacation *2023-06-16, version 1.1* This place was great can’t wait to bring the family back! Food was amazing! We really enjoyed the restaurant on the beach along with the beach front pool bar. Very family friendly. ### 3/5 — Overall alright *2023-05-31, version 1.1* Pros: majority of friendly staff , pina colada restaurant staff and food was amazing. We tried all but best was Pina colada restaurant for breakfast and dinner. Reservations preferred but they accommodate walk in if light guest. Coffee shop was perk. Evening at beach the lighting set was beautiful. Lots of opportunities to encounter turtle laying egg, sunrise pictures and romantic dinner at the beach Cons- when u call from international to confirm your trip- bad customer service . Room was not ready so we were given what was available but they messed up my room from ocean view to Lagoon. Some issue with the travel agency and hotel communication. I called both and neither could fix it. Concierge were over all good except one person she was very rude but could be coz it was end of the day. Worst buffet but good when you have kids I guess. We ate once but immediately we went to each at pina colada later that night. Snack area had limited sitting due to which I was not able to order myself and I had to wait for the waiter but they were super busy so I was asked to come later. I didn’t mind standing and eating but that was not an option. Be aware during check in , the lady keep saying no this is not time share and use a different word but at end it was and ask you to buy. I had to decline several time until I had to be rude so she could just let us have our room key. 2 hours of waste of time on that conversation to buy timeshare. ### 5/5 — Beauitful *2023-05-25, version 1.1* Perfect place to stay and relax ### 5/5 — Excellent service!!! *2023-05-07, version 1.1* To all your staff everybody is awesome in everything that they do!!! ### 5/5 — Cancun Sabbatical *2023-05-01, version 1.1* I spent part of my sabbatical at Wyndham Grand Cancun All-Inclusive Resort. We had a fabulous time relaxing on the beach sipping on delicious drinks served by the best waiters. The massage was top notch. We enjoyed endless buffets. We will be back. ### 5/5 — The BEST people you’ll ever meet!!! *2023-03-21, version 1.1* Miguel, Jesus, Alex, Gustavo Armando to name a few!!! 5 star ### 2/5 — 2/21/23-2/28/23 *2023-03-19, version 1.1* Hotel was clean and staff friendly however everyday at least 3-5 people took falls We have never witnessed so many completely intoxicated guests with nasty attitudes Folks smoking by the pools Therefore a thumbs down, will not recommend or return ### 5/5 — Great stay! *2023-02-16, version 1.1* We had a great stay. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — So unhappy *2024-06-02, version 1.1* Dirty rooms. Smell of mildew throughout entire hotel. Management(Daniel) suggest a free bed on the beach due to dirty room instead of compensation. Awful experience. Will not ever return to this hotel. Food was not good either. ### 1/5 — Not good *2024-05-03, version 1.1* Worst all inclusive I’ve ever stayed at. My most enjoyable moment was when I drove off their property ### 1/5 — Useless app *2023-03-31, version 1.1* I was not able to make reservations to the restaurants. Very slow… ### 1/5 — App doesn’t work for reservation *2022-10-14, version 1.0.7* Unable to make a reservation for the restaurants ### 1/5 — Worst vacation spot in Cancun *2022-09-04, version 1.0.7* If your interested in sitting at a swim up bar drinking all day or getting food poisoning from the buffet, this is your ideal vacation spot. From the moment we arrived in their hot lobby with the slowest reception staff around, we should have known this place wasn’t going to be pleasant. My entire family got food poisoning from the buffet restaurant as that’s the only place we ate and was also subject to daily loud pounding from construction work going on right above our floor. Reservation request for adjoining rooms was NOT accommodated and in one of our 3 rooms there was a potentially hazardous bathroom flood with waste and black mold. The clean up crew used straightening bleach and for the rest of the night the room had to be aired to breathe. I could go on with many more inconveniences that my family suffered but note that when asked for a partial refund of the bill the management went silent and hasn’t responded. This review will also be posted on every social media network I can find as well as the Omni corporate office. Beth dlP ### 1/5 — Terrible *2022-07-20* We were instructed to use it for pre-checkin. Didn’t work AT ALL. The app barely loaded. Still unable to check in even after we got our room. A lot of the accommodations are said to be easy to access with the app instead of having to call or talk to them in-person. However, the app crashes often. When it is able to function a bit, it takes 10-20 min just to upload the menus. In every aspect, it’s very useless. Whether this is the hotel’s or the franchise company’s fault, it doesn’t matter. Someone needs to take care of this sooner. This is frustrating me so much that I’ve determined that Omni is no longer a dependable brand to have for quality vacations anymore. ### 1/5 — Reservations *2022-07-18, version 1.0.7* Online reservation system always shows no availability, but restaurant tables show otherwise. Online system opens at 7:00 AM. By 7:02 AM there is no availability. Inefficient system. ### 1/5 — Worst hotel ever *2022-06-26, version 1.0.7* Their restaurants are ALWAYS full. Their employees send you on a wild goose hunt just to avoid you. Don’t recommend this hotel whatsoever. Cancun has way better service than this place 👎👎 ### 1/5 — Horrible management and customer service *2022-05-31, version 1.0.7* I have never been to a worse all inclusive resort! Management were rude. If you had a complaint, they didn’t want to hear it. Had it in for children! No where to get food 24-7. If you did use room service it took FOREVER! Not many activities around pool. I’ve been to much better places! I’ll take my money elsewhere. ### 1/5 — Mal servicio al cliente *2022-05-31, version 1.0.7* Mi primera ves en Cancún y fue muy mal experiencia por parte del servicio de este hotel no lo recomiendo no me vuelvo a quedar ahí estuve 6 días y desde el primer día fui discriminada pedí quesadillas en la paloma no me las hisieron pero enseguida un americano ordeno y si se las cocinaron ami hermano le paso lo mismo al siguiente dia para los tour tedan un precio después lo cambian para cobrarte más y lo niegan cuando les aclaras lo que digueron lo niegan y después ya ni te saludan para el room service tienes que pagar 5 dólares cada ves que pides algo mi check out era alas 11 y desde las 7 paso una señora tocando que era mi salida y después un señor entro ami cuarto a poner aguas para las siguientes personas que era el cuatro y alas 9 tocó otro hombre para ver si estábamos ahí Todabia eso es una falta de respeto yo no vuelvo a gastar mi dinero para un servicio así no se los recomiendo page 3400 dólares para comer 6 días lo mismo lo mismo no cambia la comida y malísima no tiene sabor boy aser una carta para mandarla ala secretaria de turismo de Cancún por fue muy desagradable lo que me paso mucho dinero que page para el pésimo servicio de Omni busquen otros ahí muchos mejores😡. ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2024-09-17, version 1.1* great place! food,service,location,rooms everything was great. we had a blast! ### 5/5 — Awesome time! *2024-08-26, version 1.1* Our trip was good. This is our 3rd time coming. Food was pretty good. Especially steak house and sushi. Martin at the swim up bar was amazing! Gilberto and Gustavo were great too! Would like to see more activities but overall we were very happy! ### 5/5 — Hotel review *2024-05-15, version 1.1* Very good service very good food very good time ### 5/5 — Pool area Wyndham Resort *2024-04-12, version 1.1* Paola, aerobic, exercise instructor, amazing with such positive attitude and a very motivating personality. Thank you for welcoming us with a warm welcome. We are in our 70s and we received a very warm welcome by her. Thank you Paola. Room 2202 ### 5/5 — It was great! *2024-01-25, version 1.1* All the staff are knowledgeable, anxious to please & upbeat. Good food & variety to choose from. Orderly & well-maintained resort hotel. A really great place to spend a vacation! My wife & I & friends enjoyed it! ❗️👍 ### 5/5 — This place *2024-01-11, version 1.1* It’s wonderful you can just relax and do nothing. Or there’s all kinds of activities. Thank you so much. ### 5/5 — Topu *2023-10-09, version 1.1* 37:50 pm ream a orovep ### 5/5 — Welcome party *2023-09-18, version 1.1* We just got here and already the service is next to none. Manuel greeted us, brought us drinks and explained everything to us to prepare us for the week. Ten star service. ### 5/5 — Great place *2023-09-03* Great place to stay, close location, nice beach, very clean room, excellent wi-fi, very good quality food around the clock, very friendly animation team, and every person work here has nice smily face with willing to help or offer service before you ask ### 5/5 — Servicio Excelente *2023-08-31, version 1.1* Me encanto mi estadía y el servicio en General, es un excelente hotel todo incluido, nos sentimos más que satisfechos. Gracias a todo su personal por la atención que me brindaron ami y mi familia y claro que regresare a Cancún y regresare al mismo Hotel🙏❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*