# Xaap — user reviews > 42 indexed App Store user reviews of Xaap by Johnson Controls, Inc., rated 4.10/5 from 1,339 ratings. - Source: https://appshunter.io/ios/app/xaap/id1378923288/reviews - App overview in markdown: https://appshunter.io/ios/app/xaap/id1378923288.md - Rating breakdown: 5★ 815 · 4★ 202 · 3★ 99 · 2★ 49 · 1★ 174 ## What do users think of Xaap? Overall sentiment: neutral **Pros** - 🚀 Efficient and streamlined - 👍 Great customer support - 🚀 Improved reporting and templates - 👍 Customizable to user needs **Cons** - 🐛 Compatibility issues with networks and devices - 🐛 Inconsistent data entry and device tracking - 🔍 Difficult navigation and user experience - ⏱️ Time-consuming data entry process **Commonly reported bugs** - Devices missing from reports - Freezing and crashing issues - Incompatibility with older devices and operating systems - Incorrect data population and display **Most requested features** - Ability to save and revert report drafts - Improved integration with existing systems - Streamlined data entry with auto-fill options - Enhanced reporting and analytics capabilities ## Newest reviews (10 of 42) ### 2/5 — Missing devices *2022-06-01, version 1.39.0* Device items missing on report that were on previous reports. Encountered at least 5 reports where I had to re-enter multiple devices. May cause devices to be missed during an inspection if a tech is not familiar with the building. ### 3/5 — Lots of techs not happy with latest update *2022-04-21* Clearly nobody ran the latest updates past people who actually use the app everyday in the field. The ridiculousness now to just view historical reports is annoying. Now you have to create a dummy inspection just to get to the historical reports. Bring back the more efficient way of doing it. ### 4/5 — Great platform, good app *2021-12-01, version 1.34.1* This is a great program for doing inspections. Everything is clear and easy to follow. I really wish it had the ability to rotate on my screen on the iPad. ### 4/5 — Suggestion *2020-11-10, version 1.22.2* It would be nice to have a comment section for the kitchen hood inspection. The note I feel sometimes get overlooked. ### 4/5 — Xaap issues *2020-11-10, version 1.22.2* The app is good but has some flaws still. Keeps freezing and no more then one person can operate the app. Supposed to be for multiple people to use at once. Needs fixing ### 3/5 — Fire inspector *2020-06-09, version 1.18.1* Still needs modifications to fire pump testing questions ### 3/5 — Nicet level 3 inspector *2020-02-24* Still has major issues. Main problem is on the sprinkler joint commission reports. You have to input a panel in order for sprinkler devices to appear on report, this is the most idiotic process on a report. Simplexgrinnell had another report that didn’t require us to input a panel just to add sprinkler devices. Unfortunately we are forced to work with this mess. ### 4/5 — EVAC Button *2020-02-14* Yesterday me and my partner were doing a fire alarm inspection and either he or the app pressed the EVAC button. I caught it and tried to reset it real quick so nothing would happen. After we saw that the panel was reset we continued testing during the time he was testing a pull station the alarms went off. My question is when the EVAC button is pressed does it set the building off or cancel the bypass that are in place and is it possible to add a failsafe so that the button cannot be pressed so easily? ### 5/5 — Inspector Cleveland *2020-02-11, version 1.11.0* Still a work in progress. The backend import to get large inspection started was the last part we need to make it this app worth using. Small changes will alway be wanted but for now it is a strong app. ### 4/5 — Xaap user *2020-01-28* Been using this application since it’s rollout and have noticed a lot of changes for the better, starting out it took awhile to understand some of the lingo used in the app but after some updates and sending feedback a turn around was noticed. Issues I’ve noticed are when conducting a sprinkler inspection the amount of times being asked when the five year internal obstruction test was completed, seems redundant. Also An example of using the ST1 Box or Exac tech box, while performing a sprinkler inspection I’ve come across panels not showing me tampers and flows, but appear in the Fire Alarm report downloaded for the same building, the explanation given was that tampers and flows fall under NFPA 72, but if we’re to use this box the points should be downloaded to its respective report. Also have come across both Sprinkler and Fire Alarm devices mixing into one report from panel downloads. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to sign in *2023-06-06, version 1.49.0* Unable to sign in just keeps loading tried everything ### 1/5 — Fire Alarm Inspector *2022-08-18* There’s no way to make changes to a report without making it permanent why can’t I make something like a save point to go back to in the future when I do Excel reports I can just save a copy and be able to go back to any of my saved files on here no. This app is garbage compared to Excel reports it makes the process of doing big jobs like hospitals 10x harder then it needs to be and wastes time. ### 1/5 — Bad *2021-11-26, version 1.34.1* Doesn’t work well with networks. Failed devices and deficiencies don’t get moved into deficiencies list automatically, must be manually inputted. Devices taken off of panel program are listed as “fire devices” Initially which is useless. If IOS update happens you potentially lose all inspection information. Would not recommend to my worst enemy. ### 1/5 — Wasn’t able to give it 0 stars. *2021-06-28, version 1.30.0* App was obviously developed by people with no understanding of what is required or the proper terminology that needs to be used for inspections. ### 1/5 — The worst app ever *2020-12-11, version 1.24.1* This app is not user friendly if you have to add more than 10 devices sit back and relax it’s gonna take all day. There are better ways to accomplish data hoarding. I would rate this at 0 stars. ### 1/5 — Way too time consuming. *2020-10-21, version 1.22.0* The amount of questions that need to be answered is asinine. Not at all user friendly. A quick job can easily turn into a half hour. Not looking forward to having to use this awful app on large jobs. ### 1/5 — Service technician *2020-09-20, version 1.21.2* Terrible app, very difficult to use and very time consuming. Horrible! ### 1/5 — Terrible *2020-08-25, version 1.20.2* Terrible app. Takes time away from doing the actual job. Nothing but headaches and constantly need to revise reports which were imported incorrectly. Need to stop trying to reinvent the wheel and stick to what has worked for years. This is what happens when you have people design something to “help” field personnel when the developers haven’t ever stepped foot on a job site. Would give it zero stars if I could. ### 1/5 — Xaap *2020-05-22, version 1.17.3* Non essential questions all over the report. Auto answer needs to be a thing. Why am I over and and over NA button. If it does apply why do I have to answer it always. 54 questions on a dry system please. And the backflow part is a total disaster. And point models and make sections don’t populate. Disaster. All previous answer need to automatically populate the answer from the last inspection with the ability to change the answer. Example. Are there cold weather valves in the system 99.99999 percent of the customers don’t have one. So why do I even entertain the question every quarter at nausea. There’s like multiple questions time after time N/A. Sounds petty. Some places have 200/300 devices. It becomes a serious hassle. Simple programming can be done to fix this stuff but yet it is very in friendly of a program. My report went from 4 pages to 16 pages. How is this customer friendly after the 5th page most people glaze over in boredom. The reports need to be direct and relevant. We don’t need most of what they are trying to push down our throats ### 1/5 — Adds to much time to workday *2020-05-14, version 1.17.3* Adds too much extra work for the amount of time we have allotted for our inspections. Unrealistic to have to use a phone to enter information. Make a windows application or web browser version that is more user friendly and FASTER. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing! *2022-10-10* The latest update to the platform have been amazing! Find location and being able to see all my historical reports, deficiencys, other docs, etc. without having to create an inspection. The new report templates have been a game changer too. Any digital platform will take some work up front to get all my data entered but the next time I come back to do an inspection I am so much more efficient!! ### 5/5 — Lead Installer *2021-05-07, version 1.28.1* Very helpful when not around the site for accessing system information. ### 5/5 — A GAME CHANGER!!! *2020-09-23* Hello! Another satisfied user of this application. It's just getting better and better as improvements are being integrated to electronic reporting. It is definitely night and day from hand, pen and paper to simply tapping of fingers. One thing I've mentioned repeatedly to Xaap's Support Group though is to also integrate the "photo feature" on "passed and cannot inspect" points. As to sometimes a point might have passed but there is a suggestion or a concern, or a point can't be inspected and need to show a visual as to why... You gotta admit Xaap, it's your fault for integrating the photo feature to failed points. Now you gotta give it to us all the way. I'm confident that you won't leave us hanging. Looking forward to more positive things in the future. Come on now!!! ### 5/5 — Kitchen hood inspections *2020-08-12* The app needs to be reworked in this section. There are too many repeated questions throughout. Just copying the paper inspection form doesn’t do the app justice. I hope there is a update to this section on its way. Also, the way the completed form the is emailed needs to be attached as a pdf, instead of having to download the file in another step. We’re trying to streamline this process, not make it longer. Other manufacturers need to be included in the list. ### 5/5 — Best App for many reasons *2020-05-22, version 1.17.3* They have been so responsive to any changes needed. The app does all we want and is customizable to the report needed! ### 5/5 — Xaap *2020-05-08, version 1.17.0* Best part of the app is the help desk. They always are quick to respond. ### 5/5 — Great app *2020-05-07, version 1.17.0* Very easy to use very easy to read from a customers perspective. Definitely recommend this app. ### 5/5 — Great App for infield inspectors *2020-02-14* Love this app! Love the reports! The app is great for inspectors as we can pass , fail, make notes on the go , change locations to better ones and do point by point inspections with the infield inspector and the inspector at the panel. The fact that 2 inspectors can be on the same report and edit and make notes on the go helps so much . The report is simple, small and NFPA approved. As a fire Alarm Inspector I really enjoy and love this app. ### 5/5 — Excellent service and customer support. *2020-02-14, version 1.11.0* We have used this since it’s inception and it has been a game changer. It has increased our productivity and has allowed us to free up personnel to do other projects while one person tests. ### 5/5 — Fire inspections *2020-02-12* The app has been getting better and better BUT on the fire sprinkler area we need you guys to help us to get even better with some reports (backflows & pumps) we can’t use because the info the customer or city is looking for it’s not there; the backflows reports ask for a lot info but doesn’t show on the report and the fire pumps every single pump failed the test Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*