# Xactimate — user reviews > 127 indexed App Store user reviews of Xactimate by Xactware Solutions, Inc., rated 4.60/5 from 8,247 ratings. - Source: https://appshunter.io/ios/app/xactimate/id598636037/reviews - App overview in markdown: https://appshunter.io/ios/app/xactimate/id598636037.md - Rating breakdown: 5★ 6,868 · 4★ 601 · 3★ 304 · 2★ 126 · 1★ 348 ## What do users think of Xactimate? Overall sentiment: neutral **Pros** - 🚀 Time saver - 🚀 Efficient estimating - 🚀 Useful mobile features - 👍 Intuitive interface - 👍 Great for adjusters - 👍 Awesome software **Cons** - 🐛 Crashes frequently - 🐛 Buggy and glitchy - 🐛 Unreliable syncing - 🐛 Slow performance - 🔋 High battery consumption - 💰 Overpriced **Commonly reported bugs** - Login issues - Sketch mode problems - Measurement inaccuracies - Compatibility issues with newer devices - Data loss when using the app **Most requested features** - Add PDF export option - Improve photo management - Enhance sketching tools - Integrate desktop and mobile versions - Add keyboard shortcuts - Develop a Mac desktop version ## Newest reviews (13 of 127) ### 2/5 — It reboots too often *2026-08-13, version 2026.7.1001* Great app, but it reboots too often. The worst part is that it takes at least 30 seconds every time and this is an app that I use all day every day so that is a real pain. ### 2/5 — Poor optimization *2026-07-15, version 2026.6.1000* The app takes far too long to load while on site with the insured. The app force quits and has to restart if my phone locks. Makes some features almost unusable on site. The photo labeling is terrible and not worth the extra money. ### 2/5 — Slow at best *2026-05-29, version 2026.5.1000* It feels like with every update the app gets less responsive. It takes forever for the data to sync with the cloud (yes, even with a strong WiFi connection), and heaven forbid your login times out and you have to sign back in. After this most recent update my app won’t even open. The actual app use itself is…okay. The sketching is difficult to do anything more than drop a room in and the estimate writing is not fluid. If you’re doing a claim with any complexity the app is not going to serve you well. For the most part I only utilize the app to upload pictures directly into a claim, which is a small time saver. ### 3/5 — Timely uploads *2026-04-04, version 2026.3.1001* The sync times for the app and the cloud are very slow. Repetitive cues that connection has timed out make it very tedious to get projects uploaded. ### 2/5 — User *2026-01-28, version 2025.12.1000* Shuts down multiple times during use and has to be restarted. ### 4/5 — Xactmate *2025-12-12, version 2025.12.1000* Great applications but sometimes quirky ### 2/5 — Corrupt Photos *2025-11-27, version 2025.10.1000* Several times I’ve experienced corrupted photos once returning home after an inspection. I’ve had to start using my phones native camera app and then upload them via computer at home. Incredibly frustrating when you schedule, drive to and complete inspections to come home and find your photos are corrupted from within the app. And they charge over $300/month for the subscription. ### 3/5 — Slow loading *2025-11-25, version 2025.10.1000* Overall, it’s a helpful app, but it drives me absolutely nuts that it shuts down randomly, and then it takes so long to load. Take several minutes while I’m on site sometimes. Drives me bonkers. ### 1/5 — Is this a real company? you buy it and you can't use it *2025-04-06, version 2025.3.1001* I purchased a monthly subscription starting last Tuesday. I also paid for the database, and I never received a payment confirmation email. I didn't receive any welcome email or instructions. I didn't receive the password. I've called more than 20 times, and they haven't resolved the issue with the app, either on my phone or online. That's not even counting the times their app's terrible support service hangs up on me. Is this company real? I'm in San Francisco, California, and I urgently need to use my 30-day paid service, or will I get my money back immediately? ### 1/5 — Xactimate Mobile AR *2024-12-28, version 2024.12.1002* I’m a new user but not impressed yet. I’ve watched utube videos that seem to make it look easy but I can’t get the square to mark each wall that supposedly measures. The measurements are way off, the merging rooms don’t align. Not faster for me yet. ### 1/5 — Scams *2024-12-13, version 2024.12.1002* Every few months when they renew your subscription, the app suddenly won’t let you log in and they charge you $20 for tech support to fix a problem on their end. ### 4/5 — Mouse Support *2024-11-13, version 2024.10.1000* First off I want to thank Xactimate for making a great app. There’s still some hang ups with logins at times and resetting the password happens more often than it should. This app runs better than running it on our windows machine and I hope that someday a Mac version will be released. I have 1 critique that it’s possible the developers weren’t thinking of when they built the app. I almost was able to switch our entire company to Xactimate on iPad. What’s lacking? Mouse support. Not that a mouse won’t work. It works flawlessly. When you’re drawing a job the only way to move around the screen is the Apple Pencil or your finger. This works amazing on job sites. However I would prefer when I get back to the office to connect the iPad up to my 4k screen and use a mouse and keyboard. I can draw and do everything else with a mouse. But to zoom or scroll around a drawing I gotta lift my finger up to do it. The M4 ipad is more than powerful enough to do everything else. Personally I find it quicker to draw with an Apple Pencil or with a mouse and keyboard at the office more than AR. No I’m not the guy taking a mouse and keyboard to a job. But sometimes the plans get sent over by the homeowner in pdf. In that instance mouse and keyboard all day would be great. If I need to go to another job I can grab the iPad and run. It’s really the perfect platform for this. Thanks guys! If you need clarification on what I’m talking about feel free to reach out to me. ### 1/5 — Horrible *2024-10-14, version 2024.8.1001* Buggy and slow. Overly complicated. Overall just bad app design and code. Obviously Lazy designers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible company ran by insurance companies *2026-05-11, version 2026.4.1001* Horrible company owned by insurance companies working together to take advantage of the contractor. Stay away from ### 1/5 — Poor quality *2026-04-20, version 2026.3.1003* Takes too long to open up and frequently crashes ### 1/5 — Lose internet? Lose all your work *2026-04-15, version 2026.3.1003* If you have any interruptions to your cellular service. Say goodbye to all your work photos and sketch. App takes forever to load. Expect to stand around waiting for the app to finally load so then you can do your job. ### 1/5 — One star for a reason. *2026-02-24, version 2026.1.1001* The system asked when lugging in if I could review this product. I have no options in my line of work to use another estimating app/service. The problems that are encountered on this system for the over 3k per year cost is deplorable. However, they have a monopoly on it. So… here we are. Enjoy your app. It’s all your offered. Unless you’re working with a carrier that uses symbility. Which you probably don’t. ### 1/5 — Turned to Scamming *2025-10-15, version 2025.9.1000* Last time I ordered a 3 months was online through their old system. They changed systems and looped me into a renewal I never agreed to and charged another $900 for a period I didn’t agree to or log in once. No invoices mention a renewal agreement and they can’t show me where I agreed to it. Sad they treat long time customers like that. ### 1/5 — Horrible after update. *2025-08-28, version 2025.8.1000* Always been buggy, but the 2 factor authentication is obnoxious. It doesn’t remember devices and if there is an issue with the email server you can’t login. ### 1/5 — Overpriced, glitchy, and outdated – avoid if possible *2025-07-11, version 2025.5.1001* I’ve been using Xactimate and honestly can’t understand how they get away with charging $300/month for software that barely works. Certain features only work depending on the device you’re using. They say you should use an Apple device for sketches, but then you need a Microsoft device to work on the desktop version. The Apple app doesn’t even have the same features as the desktop, so you’re constantly switching devices to complete a simple estimate. The sketch portion alone will make you pull your hair out. You’ll find yourself redoing the sketch 800 times because of glitches and issues with their software. And to add insult to injury, if you need technical support to fix their problems, they charge you for that too. They literally charge for everything and anything. When you ask them what to do about the endless sketch issues, their solution is to tell you to use a third-party service – which costs even more money. There is zero real support and zero practical training. They just offer some prerecorded videos that don’t actually help. If you can avoid using this software, I highly recommend it. It’s a shame that with today’s technology they can’t create a program that runs seamlessly on a single device, yet they gouge customers because they hold the market hostage due to lack of competition. Someone needs to come up with software that puts this outdated technology to shame. ### 1/5 — SCAM PROGRAM *2025-05-29, version 2025.4.1001* I signed up for this program to do insurance work. I signed up for a month basis of $200 a month after the month ran out the program allowed me to keep using it. They continue to charge me for those services even without me agreeing to it they have my card on file, but couldn’t charge my card because I did not agree to it. Every winter I shut down and start back up in the summer I had noticed they tried to charge me for 200+ days of service that I did not use. I called the company. It is almost impossible to get a hold of anybody, but when I finally did, the manager basically told me oh well pay the bill you opened the app not that you created new tickets, but that you opened the app. So therefore the app was used I explained that I was willing to pay for two extra months because I know that I opened the app and sent out the created reports to insurance companies, but other than that, I did not touch their service and then I would also like to pay for an additional six months on top of paying for those two months. The manager, then began to to be extremely rude and extremely aggressive stating she was gonna go in and make sure that she deleted every account that I created from this day forward. And that no matter what I did, I was going to pay them for a service. I did not use so in all I will not use exact again. There is plenty of report programs out there to use find a better one. And they lost out on $1600 to argue with me over 200 instead of doing the right thing by a customer and signing me up for six months on the spot they were determined to try to keep an additional $200 on my bill. Now I will not be paying the bill at all. I have a new CRM that includes this program incorporated into it. Very sad how this company treats their customers. I will never recommend exact again. ### 1/5 — Will not fix *2025-04-16, version 2025.3.1002* I have message support or given feedback over and over and they won’t do anything about it. I thought this app was continually crashing maybe because I had an old phone but I got a brand new one and it CONTINUALLY crashes. I send message after message asking them to fix it but they will not. Now the LIDAR is not working. Deleted the app from my phone and reinstalled it and it’s still not working! To pay over $2k a year for extra features that do not work is criminal. ### 1/5 — Poorly trained customer service *2025-04-12, version 2025.3.1001* Constantly receive bad information from customer support ## Most praised reviews (10 highest-rated) ### 5/5 — I LOVE IT *2026-08-30, version 2026.8.1000* Best App ever, user friendly, always evolving ### 5/5 — Needs improvement *2026-08-21, version 2026.7.1001* Cannot print the final draft with PICTURES from Mobile devices ### 5/5 — Interstate Service and Restoration. *2026-07-21, version 2026.6.1000* Very Helpful and Professional. ### 5/5 — Easy to use *2025-12-09, version 2025.12.1000* Mobile app is excellent. Signing on every time is a little hassle. ### 5/5 — Estimator *2025-10-24, version 2025.9.1000* Good program , I love it , just wish it had more tutorials on very deferential roofs to watch other then that this program is awesome, I understand that I am new and learning as I go , this program has a lot and I’m learning with it to. ### 5/5 — Adjuster *2025-08-22, version 2025.7.1000* This has to be the greatest breakthrough in claim handling history. Pretty easy to use and you can increase your claims cycle time. It is truly a game changer that Xactimate is consistently improving to meet adjusters needs. I cannot express how awesome it is but something you need to try for yourself. Ar sketch will have u leaving the tape measure and notebook in the car. Don’t take my word for it and try it for yourself. ### 5/5 — Great *2025-08-20, version 2025.7.1000* Great ### 5/5 — Xactimate *2024-05-18, version 2024.4.1001* Xactimate has been a great resource for my estimate and invoicing needs. Their customer service has also been great in helping me learn how to properly use the app. Thank you! ### 5/5 — Awesome Software *2024-05-04, version 2024.4.1001* To anyone who is who in the world of claim adjusting please let me be the first to thank you for your help and support in learning about how important Xactimate is to a claim adjusters career. Without the seasoned adjusters that I’ve had a privilege of learning from and the amazing people at ”Verisk” I surely wouldn’t have made it so here’s to all of you and a huge thank you. Kerri Ann Roos ### 5/5 — Soooo much better than before *2024-02-09, version 2024.1.1002* Mobile is so much more usable and dependable than when I first tried it 5-6 years ago. I’m making the switch to doing my entire scope on mobile while in the field as an adjuster. This is going to save me so much time… no more late nights in the hotel after a 12 hour day of scoping. The only thing is the LiDAR feature looks amazing, but doesn’t quite have the dependability as is needed. Sometimes the different interior rooms are left detached from their connecting rooms which defeats the purpose. So, I use the Disto D2 which works perfectly. When LiDAR catches up I am all in on LiDAR. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*