# Xactly Incent — user reviews > 100 indexed App Store user reviews of Xactly Incent by Xactly Corporation, rated 2.90/5 from 127 ratings. - Source: https://appshunter.io/ios/app/xactly-incent/id545540454/reviews - App overview in markdown: https://appshunter.io/ios/app/xactly-incent/id545540454.md - Rating breakdown: 5★ 54 · 4★ 4 · 3★ 3 · 2★ 4 · 1★ 62 ## What do users think of Xactly Incent? Overall sentiment: negative **Pros** - 📱 Real-time commission visibility on mobile - 🎯 Easy access to compensation data anywhere - 👍 Simple and intuitive interface for core functionality - 💼 Motivating for sales teams to track performance - 📊 Convenient alternative to spreadsheets - ⚡ Quick glance at quota attainment and earnings **Cons** - 🐛 Frequent app crashes and force closures - 🔐 Persistent login and authentication issues - 🔄 Constant forced logouts and session timeouts - 📱 Poor UI/UX design and navigation - 🌐 Poor mobile responsiveness and screen scaling - ⚠️ Limited functionality compared to web version - 🐌 Slow loading times and performance issues - 🔧 Inadequate customer support - 📄 Cannot view historical or previous month data - ❌ Non-functional after updates **Commonly reported bugs** - Login fails or crashes on launch - Blank screen crashes after successful login - App crashes during data loading - Force close after logging in - Error code 7001 and 70001 on login - Password reset not working properly - SSO (Single Sign-On) authentication failures - Cannot scroll left, right, up, or down in tables - App doesn't fit screen properly on certain devices - Internal error messages when drilling into reports - App becomes unusable after updates - Endless spinner on login screen - No content displays after login **Most requested features** - Ability to view previous month and historical data - Better screen optimization for larger devices (iPhone X/Max) - Improved navigation and drill-down capabilities - Admin dashboard functionality - Password save functionality - Better UI/UX redesign - Full feature parity with web version - Improved scrolling for tables and reports ## Newest reviews (15 of 100) ### 2/5 — Poor Quality *2025-03-08, version 8.3* Since the recent update, the app is rendered unusable because of constant crashing. I have made it past login but the crash happens during loading every time. ### 2/5 — Force crash *2024-11-06, version 8.1* The app keeps force closing after logging in ### 2/5 — UI and login are bad *2024-09-07, version 8.0* I don’t the UI. Also, the login process is difficult ### 1/5 — Needs improvement *2023-04-07, version 6.9* Can only see current month? Either UI needs improving as it’s tough to navigate, or the functionality needs significant enhancement as this app is completely useless as it is right now. ### 1/5 — The app is in a desperate need for help *2022-01-23, version 6.0* The app is worthless, log in is a hit and miss, you can’t drill down to most of the categories ### 1/5 — Useless on ipad, no okta sso login possible *2021-11-03, version 5.9* Xactly on iOS with the actual browsers does not show workflow documents. So I hoped the App can do this. But the App is not able to provide SSO Login through Okta. What a shame in 2021 … ### 1/5 — Nullité *2021-10-17, version 5.9* Xactly m envoie des mauvaises données ### 1/5 — Horrible *2021-09-24, version 5.9* I gave this a 2 star rating at first, but that was a mistake. Lots of taps to get to what you want to see (and it probably isn’t available on the mobile app). You’re forced to login again each time you open the app. ### 1/5 — Ne fonctionne pas *2021-06-07, version 5.7* NE FONCTIONNE PAS DEPUIS DES SEMAINES ### 1/5 — Did a toddler code this?? *2021-03-04, version 5.6* This is the worst app I have seen since Apple started the iphone. It’s unusable in any shape or form and looks like windows 93. You cannot scroll left and right or up and down unless you can grab the edge of the embedded table. Accidentally swipe too fast and you’re stuck in the middle unable to move anywhere. I cannot believe my company is paying money for us to use this for our commissions. It’s so bad I wouldn’t advise my competitors to use it. I’d say it leaves something to be desired, but there would have to be something desirable in the first place. What’s even worse, their desktop “app” built into salesforce is just as bad. 4 years of development and this is the best you can do? Maybe time to get out of the app business. ### 2/5 — Flaky *2020-11-12, version 5.4* Can’t really drill into anything past first page of report in current version without getting a vague “internal error” message. ### 1/5 — Not working anymore *2020-06-04, version 5.1* After latest update it simply stops working. Kindly Fix ASAP ### 1/5 — Too slow *2020-04-21, version 5.0* Very slow, results take too long to be presented. One of the worst apps I must use. ### 1/5 — This app needs a lot of help! *2020-02-20, version 5.0* I gave it 1 star bc the app only needs to redisplay the info that’s hosted on the web server. But it doesn’t even let you login! I logged into the website from my PC, changed my password, and still couldn’t login. Something else that is concerning is that two special characters in my password is considered too many! It’s 2020, update your backend and try again. ### 1/5 — Does not work! *2020-02-01, version 5.0* I have an iPhone X and this app doesn’t even fit the screen properly nor allow me to sign my documents! Unacceptable. Much better companies with better mobile apps. ## Most critical reviews (10 lowest-rated) ### 1/5 — Simply do not work *2026-02-26, version 9.0* Shut down at login ### 1/5 — App inutilisable *2026-01-24, version 8.9* Impossible de se connecter à son compte depuis plusieurs mois ### 1/5 — Too many bugs *2025-04-25, version 8.4* Too many bugs with the app, and similar to the web experience I still don’t know what I’m looking at. ### 1/5 — Terrible login management *2025-04-01, version 8.4* The app itself is OK, but the login management is horrendous. Constantly kicks you out of auto login and password reset is a nightmare. Sometimes it doesn’t even work after successfully resetting it. ### 1/5 — Crashtastic *2025-03-23, version 8.3* More than half the time I try to log in, the app goes to a blank screen and crashes. Not useful. ### 1/5 — It never works! *2025-03-15, version 8.3* Every time I try to log into the mobile app, it always crashes. I’ve opened up numerous tickets, and after many days of waiting to weeks of resolution, it just keeps happening again and again. I’ve removed the app, changed my password, got IT involved and when they finally get it working, two weeks later it craps out again. The hardest part is there is no support at Xactly. You have to get your HR department involved then they have to figure out who to contact and by the time it’s figured out, you’re updating your resume for your next job. Their website is poor and not mobile enabled so I can’t access anything from my mobile device. Their app never works and when it does it’s crawling slow to load information. I really wish they would get it together. When it was working it was doable, but now I haven’t been able to log in from my mobile device in months! ### 1/5 — Why have an app if it doesn’t work *2025-01-19, version 8.2* The app will allow you to login 1 out of 100 times. Absolute trash! ### 1/5 — Crashes *2024-11-25, version 8.2* Crashes after a few seconds requiring me to relogin. ### 1/5 — It doesn’t work from the latest update. *2024-08-26, version 7.8* Directly, i can’t use it! ### 1/5 — Xactly *2024-01-07, version 7.5* App rarely works. It will lock up, or ask for Microsoft authentication and then do the same. ## Most praised reviews (10 highest-rated) ### 5/5 — Making dollars and Incent(s) *2023-07-25, version 7.2* Ditch the spreadsheet and automate on the go! Love it! ### 5/5 — Love it *2023-07-25, version 7.2* I work at a retail store and this app allows me to see exactly how much commission I am going to make on a sale. As soon as I get off my shift I always check how much money I made that day. It’s a game changer! ### 5/5 — must use *2023-07-25, version 7.2* changed my life now i get paid and know how much crazy ### 5/5 — Sales Director *2023-07-25, version 7.2* Fantastic App. The ability the check your compensation in the palm of your hand while on the go is a game changer. ### 5/5 — Thank you Xactly *2020-06-08, version 5.1* I can now track my payments and quota attainment on the Go ! I also love the 2nd security layer with Face ID ### 5/5 — Excellent app *2019-07-01, version 4.7* Easy and simple to use. Allows me to always know where I’m at with my commission. ### 5/5 — Great App *2018-11-08, version 4.2* Great App! ### 5/5 — Awesome app. It syncs with web app and gives live data. *2018-11-05, version 4.2* Awesome app. It syncs with web app and gives live data. ### 5/5 — Makes performance review so much easier *2018-11-05, version 4.2* Xactly Incent’s mobile app lets me take sales performance data on the go. I can see quota attainment and up-to-date commissions data from anywhere. ### 5/5 — Super easy to use *2018-10-29, version 4.2* Great tool to access information on the go! Highly recommended if you are an Incent user. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*