# XCARET! — The best parks in Riviera Maya

> Digital park companion for tickets, maps, activities, dining, and services. (iPhone/iPad app by Experiencias Xcaret S.A. de C.V..)

- Source: https://appshunter.io/ios/app/xcaret/id1165654955 (this page in markdown: same URL + `.md`)
- Developer: [Experiencias Xcaret S.A. de C.V.](https://appshunter.io/developer/495778450)
- Category: Travel, Entertainment
- Price: Free
- Rating: 4.70/5 from 6,467 App Store ratings · 330 written reviews indexed
- Age rating: +4
- Requires: iOS 17.0 · 342 MB
- Languages: European Portuguese, European Spanish, American English, Russian
- Released: 2016-10-17
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/xcaret/id1165654955/reviews.md

## What is XCARET!?

Download the Xcaret App and enjoy an even better experience before and during your visit to Xcaret Parks in Cancun and the Riviera Maya.

Buy tickets for parks and tours quickly and securely, access your digital tickets, and plan every moment of your adventure from your mobile device.

• Buy tickets and Extra Activities in the app: Purchase tickets for parks and tours, add transportation, and now buy Extra Activities on the same day of your visit. Choose your activity, select a time, and pay directly from your phone without visiting a ticket booth.

• Access your digital tickets: Skip printed tickets, enjoy faster park entry, and help support a more sustainable travel experience.

• Enhanced interactive maps: Easily find attractions, restaurants, services, and activities. View your real-time location, select a destination, and receive the best route to get there.

• Plan your day: Check schedules, locations, restrictions, and save your favorite activities to organize your visit.

• PhotoPass at your fingertips: Access your photos anytime and share them with family and friends.

• Restaurants and services: Discover dining options, operating hours, shops, lockers, changing rooms, information points, and more.

• Fast search: Quickly locate attractions, routes, and services throughout the park.

• Personalized experience: Sign in with your account or social media to unlock exclusive features.

• Available in English and Spanish.

Note: Some features require your full name, country or region, date of birth, email address, and location access to provide services such as in-park navigation. You can also choose to receive push notifications with important information during your visit.

## Key features

- Digital tickets for sustainable entry
- Fast and easy ticket and tour booking
- Interactive park maps
- Real-time activity schedules and locations
- FotoPass photo access and sharing
- Restaurant discovery and service locator

## What do users think of XCARET!?

Overall sentiment: negative

**Pros**

- ⭐ Excellent customer service
- 🌴 Beautiful natural setting
- 🎢 Variety of fun activities

**Cons**

- 🐛 App crashes and freezes
- 💸 Expensive photo packages
- 🚫 Restricted access for some attractions

**Commonly reported bugs**

- Login screen not working
- App not loading past initial screen
- Unable to download or access photos

**Most requested features**

- Offline map functionality
- Ability to add purchased tickets to app
- Better integration between app and website

## Recent user reviews (10 of 330)

All indexed reviews: https://appshunter.io/ios/app/xcaret/id1165654955/reviews.md

### 1/5 — Civil engineer

*2026-08-04, version 9.0.1*

The park is amazing the personal are so rude they are not professional they have no customer skills what so ever ,

### 1/5 — Great park terrible information app

*2026-06-30, version 8.0.3*

We came to xcaret and we really enjoy the day but we missed out on a bunch of stuff cause the app only shows a static map that is hard to read and the location does not update well
The event we saw were from
Chatting with the staff
We could not see show times and restaurant info like type of
Food served

### 1/5 — Terrible customer service

*2026-06-18, version 8.0.3*

Went here to celebrate our anniversary and told concierge and host at restaurant about our special occasion and didn’t get any acknowledgment.   Why ask if you are celebrating any special occasion when nothing is done.

### 5/5 — Best App!

*2026-06-01, version 8.0.3*

Much Love!

### 1/5 — Photos deleted after download

*2026-05-29, version 8.0.3*

After spending a ridiculous amount of money to get our pictures,  after I downloaded them, they still disappeared after the 30 days! Such a rip off!

### 5/5 — Amazing Amazing

*2026-05-13, version 8.0.2*

We went to XCARET last night and it was the Fuego excursion, and all can can say is this was the best time we have had ever at any outdoor park in the world, from start to finish it was breathtaking, you guys have something very special here at Mexico, well done to the owners and the creators of this Park I would give 10 Stars if possible, and the Food buffet was 5 Star dining. 
Thank you XCARET 👏🏻👏🏻👏🏻

### 1/5 — Log in issue

*2026-04-28, version 8.0.2*

I created an account through the website and purchased tickets but I tried logging in through the app and it’s not taking me to the next step. I click on the arrow and a quick icon pops up but then quickly disappears. I selected Create Account but it recognized that my email address was assigned with an account. I cannot log on to the app.

### 5/5 — Tour Guides

*2026-04-06, version 8.0.2*

Thanks to the tour guides Oscar and Flavio for their help when part of my group missed the bus. Great assistance to find a solution!  We really appreciate your problem-solving skills at that stressful moment for my family. GRACIAS! 
It’s great to know that the tour agency you are with is reliable and efficient.  I strongly recommend Xcaret Tours

### 1/5 — Xcaret

*2026-03-14, version 8.0.2*

Estimado equipo, Xcaret 

Les escribo para expresar mi descontento con mi reciente visita a su parque, el dia de Ayer que fue la sexta ocasión en la que lo he visitado. Desafortunadamente, esta visita resultó ser la peor experiencia hasta la fecha ya que no volvere por todo lo Que paso…

En una palapa nos quitaron enfrente del restaurante Michoacán por no consumir pero mi madre ya se sentia mal por el calor y Porque es mayor de edad por eso queria Que descansara pero un mesero de playa nos Quito 

En el restaurante California, fui testigo de una situacion desagradable entre una empleada y un cliente. La empleada se mostró visiblemente molesta y grosera al responder a la pregunta del cliente, lo cual fue bastante triste ver Esto. Además, la oferta gastronómica del restaurante carece de variedad, especialmente en lo que respecta a los mariscos.🦞🐟🐠

Mi experiencia en el restaurante Jalisco fue igualmente decepcionante. La mesera que nos atendió fue poco amable y nos asignó una mesa en la última fila, cerca de los baños, a pesar de que había mesas disponibles frente a nosotros. Este trato diferenciado sugiere un posible sesgo racial, lo cual es inaceptable.

Como recomendación, les sugiero considerar la implementación de un tren o coches para personas mayores de edad. Durante mi visita, acompañaba a mi madre, quien es mayor, y a mi hija, quien se encontraba dormida en mis brazos. La larga caminata hasta la entrada fue agotadora, y sería beneficioso para sus visitantes proporcionar carritos, como se hace en el hotel Xcaret.

Espero que tomen en cuenta mis comentarios y hagan las mejoras necesarias para mejorar la experiencia de sus visitantes.

Atentamente, Koko

### 5/5 — Xcaret

*2026-02-24, version 8.0.2*

Wonderful park and excellent app!! I recently visited xcaret and it’s so worth it

## Frequently asked questions about XCARET!

### What does the Xcaret app do?

The app helps you make the most of your visit to Xcaret parks and tours. It provides digital tickets, interactive maps, real-time information on activities and services, and allows for easy booking of tickets, tours, and transportation. You can also access your FotoPass photos and discover dining options.

### What are the key features of the Xcaret app?

Key features include digital tickets for faster entry, exclusive benefits for booking tickets and tours, interactive maps to navigate attractions, real-time updates on schedules and locations, FotoPass integration for photo access, and a locator for restaurants and services within the parks.

### Is the Xcaret app free to download?

Yes, the app is free to download. While the app itself is free, it facilitates the purchase of tickets, tours, and additional activities, which are paid services. There are also in-app purchases for features like FotoPass.

### What information does the app require?

To enhance your experience, the app may require your full name, country or region, date of birth, and email address. It also needs access to location data and your email address stored in Account Manager for easier login. Push notifications can be enabled for relevant visit information.

### How can the app help me plan my visit?

The app allows you to save favorite activities, check schedules and restrictions, and use interactive maps to find attractions and services quickly. You can also discover restaurants and their specialties, and locate essential services like lockers and changing rooms, all to optimize your time.

## Version history (last 5 releases)

### 9.0.3 — 2026-08-23

WHAT’S NEW

• Bug fixes.

### 9.0.1 — 2026-07-19

We're making your Xcaret Parks experience even better!

What's new in this version:

• Buy Extra Activities on the same day of your visit directly from the app. Choose your activity, select your preferred time, and complete your purchase without visiting a ticket booth.

• Faster and smoother purchasing experience with an improved checkout process.

• Quicker access to interactive maps.

• Enhanced in-park navigation: View your real-time location, find the activity you've selected, and receive turn-by-turn guidance to your destination.

• Performance improvements and bug fixes for a faster and more reliable experience.

### 9.0.0 — 2026-07-16

What's New

• Bug fixes and performance improvements.
• Improvements to the overall app experience.
• General stability and optimization enhancements.

### 8.0.4 — 2026-07-03

WHAT’S NEW

• Bug fixes.
• Update Xoxi graphic resources.

### 8.0.3 — 2026-05-15

WHAT’S NEW

• Bug fixes.

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## More apps by Experiencias Xcaret S.A. de C.V.

- [EntErate GEX](https://appshunter.io/ios/app/enterate-gex/id1211037431)
- [Loyalty Reps](https://appshunter.io/ios/app/loyalty-reps/id1470661740)
- [Xcaret Events](https://appshunter.io/ios/app/xcaret-events/id1472381976)
- [Hoteles Xcaret](https://appshunter.io/ios/app/hoteles-xcaret/id1474819420)
- [Mexico Destination Club](https://appshunter.io/ios/app/mexico-destination-club/id1536664084)

All apps by Experiencias Xcaret S.A. de C.V.: https://appshunter.io/developer/495778450

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*