# XCel App. — user reviews

> 17 indexed App Store user reviews of XCel App. by XCel INC, rated 3.40/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/xcel-app/id1506145493/reviews
- App overview in markdown: https://appshunter.io/ios/app/xcel-app/id1506145493.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 2

## Newest reviews (1 of 17)

### 1/5 — great app

*2020-05-12, version 1.0*

does take long to set up

## Most critical reviews (10 lowest-rated)

### 1/5 — Fraudulent

*2026-05-08*

5000ghc was withdrawn from my account without my notice . I was told my account was restricted and my the time I sent my ID for them to work on it . The money in my account was withdrawn without my notice and they couldn’t even do anything about it .

### 1/5 — Bad customer service

*2025-09-20*

They got bad customer care service, no number to call…just emails and they don’t respond fast, try other banks before tying this please

### 1/5 — Bad customer service

*2025-02-11, version 3.0.46*

Opened your account, ordered a card…been using your banking perfectly for just 2days, you later changed my transfer limit to £100 and I used it well….i used my card so well, now it says my account is locked…why??

### 1/5 — Scam!!!

*2023-05-01, version 2.4.4*

They just suspended my account without any explanation. Now 10 months ago. I still have 67£ on this crap account, I think I can forget. After to my hundreds of emails finally they answered, asked me additional verifications again, what I kindly sent immediately, but nothing happened after. I still can login and see my money but I can do nothing more. The Financial Ombudsman said there is nothing to do with them. Nice 👌👍

### 1/5 — Doesn’t work

*2022-12-08, version 2.4.4*

Cant upload id no good

### 1/5 — cant log in

*2022-08-25, version 2.4.4*

i cant login on iphone way ?

### 1/5 — DO NOT DOWNLOAD

*2022-04-15, version 2.4.4*

WORST APP THEY WILL TAKE YOUR MONEY

### 1/5 — Joined as I thought it seems a great platform.

*2021-11-22, version 2.4.3*

Was required to sent ID and a photo, to open, which is standard. Received first payment, no issues. Second, didn’t spend and third was left. I transferred £100 and it worked, went to send another £50. I was told my limit was exceeded. I emailed customer service, who asked for a passport copy (again), a bank statement, a utility bill and a driving licence? To send £100? Anyway, before I got the chance my account is suspended. I don’t know what’s going on and seriously need assistance.

### 1/5 — Not going well so far

*2021-03-02, version 2.3.1*

I have tried to contact them 3 times as my partner sent £200 to the account when I try to withdraw or send it back it says my account is under a standar review. No contact number. They don’t respond to emails. NOT IMPRESSED

### 1/5 — Horrible

*2020-11-13, version 2.2.5*

I recently made an account and trued to get a debit card however whenever i try to it says there’s none available, the app glitches and takes me off the app

## Most praised reviews (6 highest-rated)

### 5/5 — Great

*2025-03-28, version 3.0.52*

Incredible app, the owners oldest son is also so handsome and incredible, the app is great for banking, much better than those other apps you see on adverts

### 5/5 — Great app

*2021-03-09, version 2.3.1*

I was able to register for the app and get account within a short space of time.

### 5/5 — Seamless onboarding - great work

*2020-09-08, version 2.2.1*

👏👏👏👏

### 4/5 — Decent

*2021-04-12, version 2.3.4*

Not bad, although your monthly transfer limit is quite shocking

### 4/5 — Perfect

*2021-03-19, version 2.3.2*

Great app, works very well. Easy setup and features are working perfectly

### 3/5 — m

*2021-08-20, version 2.3.8*

please update as it crashes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*