# Xcel Energy — Manage Your Account > Utility account management, billing, payments, outage reporting, and usage tracking. (iPhone/iPad app by Xcel Energy Inc..) - Source: https://appshunter.io/ios/app/xcel-energy/id6471728020 (this page in markdown: same URL + `.md`) - Developer: [Xcel Energy Inc.](https://appshunter.io/developer/1257181582) - Category: Utilities, Business - Price: Free - Rating: 4.60/5 from 3,873 App Store ratings · 146 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 113 MB - Languages: American English, European Spanish - Released: 2024-06-19 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xcel-energy/id6471728020/reviews.md ## What is Xcel Energy? Secure - Opt-in to use Touch ID or Face ID as a quicker way to sign in and as an added layer of protection to keep your data and account information secure. - Accessible to both English and Spanish customers - Dark Mode now available Pay - Easily log in to view your billing information and statements, check your balance and make payments. Report - Report an outage or check on your outage status. View - See a complete view of your current and historical usage data. Track - Compare your bills and track your electric and/or gas usage for the past 24 months with usage graphs and tables. - Compare your bill to last month or last year, and view how different bill factors such as usage, billing period, and average temperature might affect your bill Already an Xcel Energy customer but don’t have an online account yet? You’ll need to complete a quick, one-time registration to link your preferred email address with your account. To get started, have the following ready: • Your account number • Your last name or company name from your bill • The ZIP code from your bill Then, open the app and tap “Sign In or Register”, followed by “Register”. Enter your email address — this will become your new login ID. ## Key features - Secure login with Touch ID/Face ID - View billing and statements - Make payments - Report and check outage status - Track historical energy usage - Compare bills and usage data ## What do users think of Xcel Energy? Overall sentiment: negative **Pros** - 🚀 Streamlined UI - 👍 Convenient payment options - 👍 Helpful usage graphs **Cons** - 🐛 Login and account issues - 🐛 Inaccurate usage data - 🐛 Broken or missing features - 🔍 Lack of transparency **Commonly reported bugs** - Unable to login or reset password - Inability to link accounts or view statements - Inconsistent or non-functioning features **Most requested features** - Restore previous app functionality - Improve usage tracking and reporting - Provide better error messages and troubleshooting ## Recent user reviews (10 of 146) All indexed reviews: https://appshunter.io/ios/app/xcel-energy/id6471728020/reviews.md ### 1/5 — Stop signing me out! *2026-08-21, version 1.9.1* Every month I have to re-sign into this stupid account. I had it set up to remember me and use face recognition on my iPhone and it still signs me out and doesn't save anything. I never used to have this issue with this app, but the past several months it has been doing this. ### 1/5 — They never share your account number it’s always XX’d out *2026-08-16, version 1.9.1* So annoying… just give our billing number in the email. If someone wants to steal my info and pay my bill let them. Such a pain in the azz to contact you to get my account info since you’ve never mailed my bill once and the email is all xx’d out let’s stop being stupid pls. ### 1/5 — Sign in *2026-08-12, version 1.9.0* Sign in never works half of the time and there’s always a “we’re having a bit of trouble” error whenever you’re finally able to get signed in. Very frustrating. ### 5/5 — Xcel Energy Phone App *2026-08-03, version 1.9.0* Effortless and Efficient!! ### 1/5 — Bug left me stuck out of my main billing account *2026-07-24, version 1.9.0* Switched to a second billing account, which it says I don’t have primary access to. Now I can’t switch back at all. The only options are to sign out or close the dialogue. If I sign out and back in, it brings me back to the screen saying I have no access. ### 1/5 — Bad *2026-07-01, version 1.8.5* Your app seriously sucks. Every time I try to open it it’s the never-ending wheel of death. I have to close the app and reopen it about five times and it takes me about 20 minutes to get into my account. At least. I always check if there’s updates and there are never any in this all is happening when I’m on Wi-Fi and able to use all my other apps just fine. I end up having to go on my laptop to pay my bill which defeats the purpose of having an app at all. ### 1/5 — useless and unprofessional *2026-06-26, version 1.8.5* I installed this app because I can’t log into my account to change my payment account. However, the app just shows a white window after login. There’s a support page dedicated to this issue which recommends that users switch to the app instead of any Desktop browsers. Xcel Energy’s Salesforce backend is not properly configured: “We can't log you in because of the following error. Remote_Error: The remote service returned an error” Honestly, at this point I’d call the app useless and the service unprofessional. It’s only a matter of time until they lose our user data anyway. ### 3/5 — Why am I constantly updating this app? *2026-06-26, version 1.8.5* I mean like updating 4-6 times within a month. Get a better engineering team and/or stop making changes to the app all the time. Those changes in some way I pay for. ### 1/5 — 401 error *2026-06-23, version 1.8.4* Always get a 401 error code ### 5/5 — Connection *2026-06-23, version 1.8.4* Kcan’t get onto site to get the information I need ## Frequently asked questions about Xcel Energy ### What can I do with the Xcel Energy app? The app allows you to securely manage your Xcel Energy account. You can view your billing information and statements, make payments, report or check the status of an outage, and track your current and historical electric and gas usage. ### How do I sign up for an online account? To get started, you'll need your account number, last name or company name from your bill, and the ZIP code from your bill. Open the app, tap 'Sign In or Register', then 'Register'. Enter your email address, which will become your new login ID. ### Is the app free to use? Yes, the Xcel Energy app is free to download and use. There are no in-app purchases or advertisements mentioned. ### What languages does the app support? The app is accessible to both English and Spanish customers, allowing for a convenient experience for a wider range of users. ### Can I track my energy usage over time? Yes, you can view a complete history of your current and past usage data. The app provides usage graphs and tables to compare your electric and/or gas usage for the past 24 months, and analyze factors affecting your bill. ## Version history (last 5 releases) ### 1.9.1 — 2026-08-12 New in this update: • Login Fixes Several issues impacting sign in have been resolved, resulting in a more reliable login experience, higher successful access rates, and reduced customer friction. ### 1.9.0 — 2026-07-21 • Login Fixes Several issues impacting sign in have been resolved, resulting in a more reliable login experience, higher successful access rates, and reduced customer friction. • Bug Fixes & Performance Enhancements We’ve made several behind-the-scenes improvements to keep your app running smoothly and reliably. ### 1.8.5 — 2026-06-25 • Bug Fixes & Performance Enhancements We’ve made several behind-the-scenes improvements to keep your app running smoothly and reliably. ### 1.8.4 — 2026-06-04 • Bug Fixes & Performance Enhancements Fixes a critical defect where new statement data does not appear immediately. ### 1.8.3 — 2026-05-28 • Bug Fixes & Performance Enhancements We’ve made several behind-the-scenes improvements to keep your app running smoothly and reliably. ## Apps similar to Xcel Energy | App | Rating | Price | Category | | --- | --- | --- | --- | | [MN on a Stick](https://appshunter.io/ios/app/mn-on-a-stick/id6505128967) | 5.0 (341) | Free | Utilities | | [BDS Laundry Start](https://appshunter.io/ios/app/bds-laundry-start/id1396770224) | 4.7 (1,290) | Free | Utilities | | [My WM](https://appshunter.io/ios/app/my-wm/id714263094) | 4.5 (72,924) | Free | Utilities | | [United Power](https://appshunter.io/ios/app/united-power/id1499408467) | 2.7 (15) | Free | Utilities | | [Republic Services](https://appshunter.io/ios/app/republic-services/id896011266) | 4.2 (3,273) | Free | Utilities | | [Midco My Account](https://appshunter.io/ios/app/midco-my-account/id1090421908) | 3.3 (4) | Free | Utilities | ## More apps by Xcel Energy Inc. - [Xcel Energy Investor Relations](https://appshunter.io/ios/app/xcel-energy-investor-relations/id1057349006) - [My Xcel Energy](https://appshunter.io/ios/app/my-xcel-energy/id1551712841) - [My Energy Connection](https://appshunter.io/ios/app/my-energy-connection/id6446288880) All apps by Xcel Energy Inc.: https://appshunter.io/developer/1257181582 ## Related topics [xcel energy](https://appshunter.io/ios/topics/xcel-energy) · [my xcel energy](https://appshunter.io/ios/topics/my-xcel-energy) · [apps for xcel energy customers](https://appshunter.io/ios/topics/apps-for-xcel-energy-customers) · [xcel energy my account](https://appshunter.io/ios/topics/xcel-energy-my-account) · [xenergy](https://appshunter.io/ios/topics/xenergy) · [xcell](https://appshunter.io/ios/topics/xcell) · [centerpoint energy my account](https://appshunter.io/ios/topics/centerpoint-energy-my-account) · [xcel energy investor relations](https://appshunter.io/ios/topics/xcel-energy-investor-relations) · [ls xsmart](https://appshunter.io/ios/topics/ls-xsmart) · [ocel](https://appshunter.io/ios/topics/ocel) · [centerpoint energy](https://appshunter.io/ios/topics/centerpoint-energy) · [spypoint xcel](https://appshunter.io/ios/topics/spypoint-xcel) · [xcel life](https://appshunter.io/ios/topics/xcel-life) · [ather energy](https://appshunter.io/ios/topics/ather-energy) · [energy](https://appshunter.io/ios/topics/energy) · [atmos energy](https://appshunter.io/ios/topics/atmos-energy) · [eneray](https://appshunter.io/ios/topics/eneray) · [zef energy](https://appshunter.io/ios/topics/zef-energy) · [3dves energy dashboard](https://appshunter.io/ios/topics/3dves-energy-dashboard) · [my energy center](https://appshunter.io/ios/topics/my-energy-center) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*