# XCH 2023 — user reviews > 32 indexed App Store user reviews of XCH 2023 by Jem Accessories, Inc, rated 3.69/5 from 173 ratings. - Source: https://appshunter.io/ios/app/xch-2023/id1180469418/reviews - App overview in markdown: https://appshunter.io/ios/app/xch-2023/id1180469418.md - Rating breakdown: 5★ 93 · 4★ 23 · 3★ 8 · 2★ 8 · 1★ 40 ## Newest reviews (12 of 32) ### 3/5 — Bad *2024-02-21* For 20$ u can get a wyze cam that is a real cctv cam. I bought the doorbell a while back as a test bc I have a bunch of their products their only good one is their door sensor. ### 2/5 — Connectivity Issues - I Deleted My Account *2024-02-04* I received the Xtreme Connected Home Snapshot Battery Doorbell from someone else. The product and app system worked for a grand total of two minutes. I advise you to save your money and time look by looking into other doorbell cameras! Setup was easy, the camera was on and detected movement, the app sent push notifications to my phone. Then the wifi connection failed as I moved towards the door. I tried re-adding the device multiple times, to no avail. The 7th or 8th try somehow worked. I added the device again, saw my face in the footage, received motion detection notifications on my phone. A minute later, the wifi connection dropped again. I just put everything away and deleted my account. ### 2/5 — Can’t live stream *2023-06-05* I get notifications of movement but I can’t livestream and it’s always saying device is asleep🤦🏽‍♂️ **Developer response:** Hi! Sorry to hear about your experience. The SnapShot doorbell is designed to go into sleep "offline" mode to conserve maximum battery charge. It will only wake up when there is motion or the doorbell is pressed. You can contact us at 855-999-8041 or email customerservice@xtremeacables.com for more info. ### 3/5 — No push notifications? *2023-05-17* I love how responsive the door sensor is but I wish it actually would send push notifications to the device itself rather then the app, kinda defeats the point of how I would like to use it but none the less at least it saves the time and day that door was opened. ### 2/5 — Horrible! *2023-04-05* Have the door bell and I’m gonna return it. It keeps sleeping, I can’t change the notifications about the movement detected, so it constantly alerts me when the wind arrives. I’m disappointed! But you get what you pay for… **Developer response:** Hi! Sorry to hear about your experience. The SnapShot doorbell is designed to go into sleep "offline" mode to conserve maximum battery charge. It will only wake up when there is motion or the doorbell is pressed. You can contact us at 855-999-8041 or email customerservice@xtremeacables.com for more info. ### 2/5 — It’s just bad but it’s was kinda good for a minute *2023-02-26* Worked fine until randomly it stoped working great right?🙉 so this is how it used to be 🖥️ but now it works like this 📺 agin great app 🤠👺 btw I’m being Sarcastic when I said the app was good🤮 **Developer response:** Hi, we apologize for any issue you might be having. Can you send details of what you are experiencing to our support at 855-999-8041 or email customerservice@xtremeacables.com? We'll look into this with you. ### 2/5 — Support *2023-02-21, version 5.0.1* Product says that Siri voice control is supported, instructions say the same. In the app the instructions are useless for adding Siri. No option is provided as stated. Incorrect labeling and advertising. I purchased solely for Siri supported application. **Developer response:** Hi! Check out our most recent update with Siri! ### 1/5 — ? *2023-01-13, version 5.0.1* Why do I have to create an account to turn on a light bulb? **Developer response:** Hi! Our products require the use of remote servers to enable remote connection. For security, we require an authenticated account to detract from the number of possible bots. Hope this helps! ### 1/5 — Garbage *2022-12-31, version 5.0.1* Doesn’t even connect no matter how much troubleshooting you do. Useless trash **Developer response:** Hi! Our products require 2.4GHz for setup. All modern home routers include a 2.4GHz network. If you have a "mixed" network (has 2.4 and 5GHz), this may make it more difficult to connect. Separating the network can give better stability. You can contact your ISP or contact us at 855-999-8041 or email customerservice@xtremeacables.com for more help! ### 1/5 — Siri connect does not work *2022-12-27, version 5.0.1* You cannot connect these bulbs to siri and use voice commands **Developer response:** Hi! Check out our most recent update with Siri! ### 2/5 — Why *2022-12-25, version 5.0.1* I’ve tried time and time again to try and connect Siri but won’t it won’t work I’m confused **Developer response:** Hi! Check out our most recent update with Siri! ### 1/5 — Voice command with Siri *2022-11-25, version 5.0.1* I can’t use it with voice command with Siri as said on the manual! ## Most critical reviews (10 lowest-rated) ### 1/5 — You don't deserve 5 stars *2024-12-14* Your product is not worth even $2+ at all. The LED gave up and just showed one color white/blue/green and connection issues with a product. Product returned back to store. Don't ever expect selling this $20+ garbage ever again. Ultimate trash ### 1/5 — Doesn’t let me connect to my 100 foot LED lights *2024-10-05* It lets me connect, but it doesn’t let me change the color or do anything it’s just white and on the whole entire time, I can’t turn it off or change the colors or lower down the brightness ### 1/5 — Useless *2023-12-16* I tried to connect but it won’t work, I’m taking the device back to the store where I bought it from. **Developer response:** Hi, we apologize for any issue you might be having. Can you send details of what you are experiencing to our support at 855-999-8041 or email customerservice@xtremeacables.com? We'll look into this with you. ### 1/5 — App stopped working *2023-09-18* Worked great for two months. Then the app stopped allowing me to turn on/off the light. Redownloaded it and had to create a new account and now the connection keeps timing out while trying to connect the light bulb. And of course there’s no customer service to contact **Developer response:** Hi, we apologize for any issue you might be having. Can you send details of what you are experiencing to our support at 855-999-8041 or email customerservice@xtremeacables.com? We'll look into this with you. ### 1/5 — Cant get anything to connent *2023-07-31* The instructions were very unclear in the box and I could not get anything to connect in the app with the wifi **Developer response:** Hi! Our products require 2.4GHz for setup. All modern home routers include a 2.4GHz network. If you have a "mixed" network (has 2.4 and 5GHz), this may make it more difficult to connect. Separating the network can give better stability. You can contact your ISP or contact us at 855-999-8041 or email customerservice@xtremeacables.com and we will help walk you through it. ### 1/5 — The doorbell camera always offline the link *2023-06-08* Because is very hard to connect with my phone,away offline the link..sometimes work sometimes not work **Developer response:** Hi! Intermittent network connection can have many causes. You can call your Internet Service provider and ask them to create a separate 2.4GHz only network. This will help with the pairing process as well as long term network stability. If your product is the SnapShot doorbell, this product is a battery powered product that is designed with long term battery use in mind. To conserve battery, it will only show as "online" when the doorbell is pressed or motion is detected. Contact us at 855-999-8041 or email customerservice@xtremeacables.com and we will help you out. ### 1/5 — Fails to establish connection *2023-04-02* Can not access any of my cameras at any Given time. I’ve done all the steps and nothing works. No not recommend any of their products. I will be returning everything. **Developer response:** Hi! Sorry to hear about your experience. Intermittent network connection can lead to these issues. You can call your Internet Service provider and ask them to create a separate 2.4GHz only network. This will help with the pairing process as well as long term network stability. The SnapShot doorbell is designed to go into sleep "offline" mode to conserve maximum battery charge. It will only wake up when there is motion or the doorbell is pressed.  You can contact us at 855-999-8041 or email customerservice@xtremeacables.com for more info. ### 1/5 — Doorbell home *2023-03-14* I bought this doorbell home today and it is always “offline” and camera is lags. When open my app I can’t saw through the camera and says “offline” but my wifi is good. **Developer response:** Hi! Sorry to hear about your experience. The SnapShot doorbell is designed to go into sleep "offline" mode to conserve maximum battery charge. It will only wake up when there is motion or the doorbell is pressed.  You can contact us at 855-999-8041 or email customerservice@xtremeacables.com for more info. ### 1/5 — 🤥 *2023-02-23, version 5.0.1* Company lied on the box by saying the device has Siri Shortcuts support when it doesn’t. **Developer response:** Hi! Check out our most recent update with Siri! ### 1/5 — No Siri Support *2023-01-20, version 5.0.1* Not sure but I’m the manual it says you can set up with Siri but then you are unable to find it in the app. Smooth app and easy set up, but useless for the time being. **Developer response:** Hi! Check out our most recent update with Siri! ## Most praised reviews (10 highest-rated) ### 5/5 — Very Awesome *2024-08-31* I have never had so much fun just playing with a set of lights. I love all the options and for easy it is to control. The lights are beautiful and a great way to enhance the features of a room. I am a little disappointed about the lights constantly falling down…I had to tape them up with duct tape and they still fall in places so a little frustrating to say the least but other than that they are great. ### 5/5 — Snapshot doorbell *2023-04-11* I think this product seen it on tic toc ordered online installed had to purchase another rechargeable batteries called support. Love it❤️❤️ ### 5/5 — Amazing! *2023-02-28* Just bought a doorbell camera and it took 5 minutes to setup so worth it was skeptical because it was only $20 but it blows blink doorbell camera away it’s a pice a junk but this one is awesome thank you! ### 5/5 — Simple and dependable - but can’t find more *2020-01-24, version 1.1.4* I ### 5/5 — Light *2020-01-01, version 1.1.4* Wonderful great on light ### 5/5 — Great App *2017-09-01, version 1.1.1* I really like this app for my bulbs! I like how it works with my echo dot and how easy it is to use. A couple things I don't like is that it vibrates every time you change the color of the light, it'd be nice if there was at least an option to turn this off. Another thing is that I wish you could set presets for lights, for example, I have a few lights in my room and it would be cool to make each bulb a different color and save that setting so I can resume that setting later, there's just no way to save your own colors, they give you a couple of presets but it's not quite enough. But other than that it's still 5 stars for how these bulbs are such a good value. ### 5/5 — Great Product *2017-03-20, version 1.0.2* Easy to install Easy to use Hooked up my bulb in 2 min and now I can control my lights from anywhere ### 4/5 — Xtreme doorbell *2023-09-02* I Like THE doorbell .One thing i font Like THE instructions werent very clear do i hand to Wing IT on my own .Took a while bit IT works ### 4/5 — Issues With App *2023-04-10* 2 issues. Integration with Siri and the Apple home automation not easy to do so I did without. Just not very clear instructions provided. The second issue is automation. I had one of the plugs utilized for a space heater for the benefit of my pets when the temperature dropped suddenly due to spring season while I was away. I deleted the “Scene” for the outlet but I would still find it turned on in the afternoon long after deleting the automation cycle. The door/window sensor cannot be used to trigger anything in conjunction of the other products and essentially acts as an alarm. But despite those issues and limitations the app is easy to navigate for everything else. Granted my area is a small apartment but the ecosystem is affordable for my needs. ### 4/5 — Siri *2023-02-06, version 5.0.1* I like the app just wish it would work with Siri. I have the latest update. I called support and they were not able help me. Any tips from anyone? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*