# XDP — user reviews > 133 indexed App Store user reviews of XDP by System X Limited, rated 1.00/5 from 13 ratings. - Source: https://appshunter.io/ios/app/xdp/id1485292140/reviews - App overview in markdown: https://appshunter.io/ios/app/xdp/id1485292140.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 13 ## What do users think of XDP? Overall sentiment: negative **Pros** - 📍 Live tracking shows driver location and delivery progress - ✅ Delivery date rescheduling available - 📱 App accessible via mobile device - 🎯 Shows number of deliveries ahead in queue **Cons** - 💥 App crashes constantly when adding delivery instructions - 🔤 Text too small and illegible (grey on grey background) - 🚫 Frequent app crashes and freezing - ❌ Delivery instructions feature non-functional - 📵 Poor customer support accessibility - 🔐 Account authentication and login failures - ⏱️ Inaccurate tracking and delivery time estimates - 🎨 Outdated UI design (looks like 1990s) - ⌨️ Keyboard covers input fields - 📧 Unresponsive live chat and email support - 💰 Premium-rate phone line (7p per minute) - 🗺️ Confusing navigation and poor UX - 📝 Limited delivery instruction options (only generic safe place) - 🔄 Account registration and password reset failures - ⚠️ Misleading delivery notifications and false delivery claims - 🚚 Unreliable underlying delivery service quality **Commonly reported bugs** - App crashes when clicking delivery instructions button - App crashes when adding safe place instructions - App crashes when changing delivery date - Text input fields not functional - Keyboard covers entry fields preventing input - Login/authentication failures despite correct credentials - Password reset functionality not working - Account registration failures - Email verification emails not being sent - App won't load or displays only logo - Popup windows cannot be closed - Notification settings cannot be enabled - Settings button doesn't open iPhone settings - Live chat times out and disconnects - Chat interface text not fully visible - Tracking information not updating - Discrepancies between app and website tracking data - Dark screen on app launch - Keyboard type incorrect for email field (no @ symbol) - Password reset page doesn't resize for mobile - Text colors too pale to read on reset page **Most requested features** - Proper account authentication system - Functional delivery instruction input field - Real-time app notifications for delivery updates - Direct phone contact with customer support - Detailed tracking information beyond basic status - Manual app refresh/reload button - Improved UI design with modern interface - Keyboard optimization to prevent field obstruction - Accessible customer support (non-premium rate) - Detailed delivery time windows instead of 2-hour slots - Driver contact information - QR code or alternative proof of delivery options - Integration with main website tracking - Email verification system that actually works ## Newest reviews (16 of 133) ### 1/5 — Useless *2026-02-17, version 2.2.2* This delivery company is useless they’ve had my package for a week with no update on delivery any time soon ordered a similar thing from a different company at the same time I ordered this package and it came days before this one ### 1/5 — Rubbish application and service *2026-01-14, version 2.2.2* The application is absolutely rubbish and is not helpful whatsoever. It crashes everytime I open the app or when I select to update the delivery instructions. No updates, no contact information, nothing. Also it’s impossible to even get ahold of any staff or customer support. It’s unnecessarily difficult to get your parcels as well. Truly pathetic courier service. ### 1/5 — Shocking app to use! *2025-12-16, version 2.2.2* Absolutely useless. Would give zero stars if I could! ### 1/5 — Rubbish *2025-12-13, version 2.2.2* Very confusing app not straightforward to see tracking details also had different information on their website and the app so had no clue what is the truth about the delivery. At FAQ where I thought finally I found contact details to call someone there was actually nothing come up not even an email :)) This app just as bad as their service itself what takes ages without any proper notification or contacts ### 1/5 — Worst app and worst service *2025-12-13, version 2.2.2* App keeps crashing, certain functions don’t work. Updates are poor, options are worse. Nonsense photo update left by driver. Just terrible all round ### 1/5 — Absolutely awful *2025-12-09, version 2.2.2* If I could give a minus star I would. Impossible to get where you want through the pages, & just when you get excited about getting anywhere, it crashes. Best thing to say is the app is marginally better than the courier service itself, which is terrible. 8 days wait for something that should have come in 24 hours. And then only after chasing 4 times…. ### 1/5 — IN UEGENT NEED OF AN UPDATE *2025-12-07, version 2.2.2* If there was an award for impossibility of contacting a delivery company, they would win it. Not only are they delivering to the wrong address but delivering 2 days too early. No way to contact them. Absolutely outrageous, will never be using them again. Please fix this for the sake any new customers ### 1/5 — App doesn’t function *2025-12-06, version 2.2.2* Downloaded this app as my parcel was not delivered but was emailed they left a card. Went to try arrange a new delivery as instructed. As I go to click the safe place option app crashes. ### 1/5 — Pants *2025-12-06, version 2.2.2* ABSOLUTELY PANTS, does not do anything you ask it to do I gave up in the end. ### 1/5 — Multiple crashes adding delivery instructions *2025-12-02, version 2.2.2* Impossible to add delivery instructions as no active text field to do so. Confusing messaging regarding "you take full responsibility if instructing to leave safe" App repeatedly crashes with no info saved. Very poor. XDP, ditch these SystemX people if they cant write you an app that works and give me a call 👍 ### 1/5 — Total rubbish *2025-12-02, version 2.2.2* Useless app, doesn’t let you add delivery instructions, crashes every time. ### 1/5 — Completely useless *2025-11-27, version 2.2.2* I’ve just downloaded this useless app as you can’t simply track your parcel online like you can with Royal Mail. I can’t even track my parcel as you put in your tracking number and post code but the “track parcel” button is covered by the keyboard so you can’t do anything. Complete waste of time! ### 1/5 — Constantly closing *2025-10-28, version 2.2.2* The app is almost impossible to use, constantly closing itself down. The website is no better. ### 1/5 — App crashes when trying to use *2025-10-22, version 2.2.2* You have to download the app to update delivery instructions (other courier companies don’t require this btw!), then the app crashes every time you try to update the delivery instructions. Absolutely useless. The live chat also never gets answered and they charge 7p per minute to call them. ### 1/5 — Really bad *2025-10-15, version 2.2.2* All I wanted to do is rebook and the app couldn’t even do that it just crashes. ### 1/5 — Doesn’t work *2025-10-10, version 2.2.2* This app doesn’t work at all. I am very disappointed, can’t even book my redelivery date. Its sending phishing emails. Zero stars ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely a joke of a company *2026-06-24, version 2.2.2* Worst company I have ever tried to get a parcel delivered from no attempt to help or fix things on there and and the app is completely useless if your on mobile waste of time and money ### 1/5 — What a joke *2026-06-18, version 2.2.2* If anyone has tried to leave delivery instructions on this App they will know that it doesn’t work. When I tried to advise them that they attempted to deliver my item to an incorrect address they just stonewalled me. So don’t waste your time on this app. ### 1/5 — Not fit for purpose *2026-05-18, version 2.2.2* Don’t waste your time. Even when the app works it doesn’t allow you to manage your delivery. ### 1/5 — Cack *2026-04-28, version 2.2.2* Total cack ### 1/5 — Waste of time *2026-04-21, version 2.2.2* Unable to track or get any info from this app. Don’t bother trying! ### 1/5 — Do not use this company *2026-04-16, version 2.2.2* The app is unreliable and the courier company does not review the information you add within the App, even though the activity you do in the app is registered and logged. The app does not allow notifications as this is disabled and you cannot change in your app or phone settings. The webchat does not work through the app and you have to go to an internet web page but the webchat does not connect to an agent and always advises they are experiencing high volumes. Do not recommend downloading the app or setting up an account to use the app as the app provides no benefit but take up space on your phone. ### 1/5 — Worst app I’ve ever used *2026-04-03, version 2.2.2* Crashes, can’t do anything properly on it ### 1/5 — App not working *2026-03-14, version 2.2.2* I've just created my account as I'm expecting a delivery but unable to sign in. Now with the review below I'm scared not to receive the parcel ### 1/5 — Useless app and delivery *2026-03-02, version 2.2.2* Came to the house, took a picture and then walked off as I was getting to the door didn’t even deliver the package even though he was at the house. ### 1/5 — Unusable App *2026-02-24, version 2.2.2* The text is far too small, and grey text on grey background is illegible. App crashes when you try to enter delivery details. Absolute junk. ## Most praised reviews (10 highest-rated) ### 5/5 — Very easy to use. Happy customer. *2021-10-01* I was very dubious after reading so many negative reviews however I found the app really easy and simple to used. I’m received a tracking order number my text message and simply copied and pasted it over to the app. I ordered a chair from the range and XDP told me in an email that my item would arrive in multiple parts (I wouldn’t have known otherwise as they be never received any Communications from the range themselves) the smallest part arrived on at own without tracking however that wasn’t a problem. They let me pick a day for the biggest main parcel to arrive and nicely held onto it for two extra days for me without any problems and it was delivered on time. You can track your parcel and the drivers progress easily however I will say that I had to manually go in to the app to check all of this as the app itself never sent me any notifications even thou I have them all turned on. Not a huge issue but maybe something for the developer to look into in the future. The drivers themselves were very polite and helpful. Thankyou! ### 5/5 — 3rd feb 2020 *2020-02-03* After reading all the reviews i thought id add a up to date one (of the app only). After having a text to install the app i was a little dubious after reading all other reviews. The app for me worked perfectly. It showed the order history of my items and once my items were out for delivery i was able to follow the order, track the driver and see how many drops were left before my items arrive (obviously this will not show before your items have been dispatched for delivery). Im still within the 2 hour time slot for my delivery to arrive so i can not comment on the delivery time but it looks to be on track. We did have a phone call yesterday to say our items would definitely be arriving today and all seems to be on track. Fingers crossed they all arrive in one piece. ### 4/5 — App not great but excellent service! *2020-04-16* Excellent delivery timeframe, kept informed, arrived as scheduled, delivery driver was friendly and helpful. I ordered my product on Tuesday, and delivered on Thursday, very happy! Despite being in the lockdown and having a contact-free delivery, the driver was so polite and laid the parcels so I could easily move them myself (big heavy parcels!!). The app wouldn’t let me create an account, so it was useless to me, however the website was easy to use and made tracking simple. Excellent service from these key workers helping make everything run a bit smoother in these difficult times. P.s. no this isn’t a fake review, I’ve seen a lot of people accusing the positive reviews of being fake so just wanted to clarify and give praise to the workers doing everything they can to help. ### 3/5 — Keep shutting down *2026-01-18, version 2.2.2* Keep shutting down when you try to change instructions ### 3/5 — Stupid app *2025-11-13, version 2.2.2* Stupid app. I missed my delivery becouse of it ### 3/5 — Yeah gonna have to side with the reviews *2021-07-03* Okay the only reason I am giving them a 3 is because even though I didn’t receive my package yesterday I received today and didn’t have to wait extra days other than that..... it’s a no. So I never heard of them went to download the app saw all these reviews and honestly they’re not lying! Ordered Tuesday was meant to receive it Friday never received it stayed in all day even though it showed I would receive Friday. Today’s Saturday I receive it at 4 pm the driver knocked and left it outside. If I wasn’t home I would’ve have not known about the package cause you don’t receive no notifications. Don’t bother checking the app for updates they’re never accurate. Make sure you screenshot everything just in case they lie so when you request a refund you’re sure to get it I’m saying this because of the other reviews just in case it happens to you. Don’t bother calling their number you’ll have to pay every minute of it and if you email them email it will be an automated email that explain to you the process of their delivery nothing else. ### 3/5 — Gives a better idea where parcel is *2020-06-05* I downloaded this app to track a parcel that was due to be delivered by XDP. The general online tracking with XDP gives a 2 hour estimated slot but there’s no option to track the delivery beyond that. The app shows how many deliveries are ahead of you and shows your location and the drivers location on the map. The drivers location updates frequently but the number of deliveries ahead of you isn’t always accurate, I could see the driver moving to different drop offs but it still said he was on delivery number 27 with 7 ahead of me - it said this when he arrived too! That said being able to see the location is a bonus as you can make an educated guess when it’s likely to arrive - my online tracking said 1pm-3pm, it came at 4:30pm and if I didn’t have the app I would have thought there was a problem but because I could see the driver had drop offs ahead of me and that he was moving around this was reassuring. Overall, the app gives you more detail than the regular online tracking. There’s no way to manually refresh, it does refresh occasionally but it would be good to be able to reload/refresh without having to close and reopen the app. ### 2/5 — Crashing app *2026-06-11, version 2.2.2* When attempting to add delivery instructions it crashed. When attempting to change the delivery date it says Delivery date is not valid. Why force is to sign up if we can’t make any changes and amendments? ### 2/5 — It works… Barely *2025-10-23, version 2.2.2* The app is janky and looks like it’s still stuck in the 90s. The delivery instructions button is about as much use as a chocolate teapot. It just crashes when you click on it. I haven’t heard the best things about the company itself so I will update once I receive my item ### 2/5 — Just go to app.xdp.co.uk/Home/Deliveries *2025-08-29, version 2.2.2* The app is pretty bad as it crashes when trying to add special delivery instructions (I can see people pointing this out from a year ago and it still hasn’t been fixed). The site address in my title is basically identical to this app but actually works. I specifically included the site address in this review because for some reason XDP don’t seem to have it linked anywhere on their main webpage. I could only find this page (app.xdp.co.uk/Home/Deliveries) by searching “XDP tracking” on google and scrolling down several results. The tracking feature on XDP’s main webpage doesn’t have nearly as much detail as the app page and also lacks any options to change the delivery. Also note you will need to register an account with XDP to be able to add delivery instructions (not a fan of this). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*