# Xfinity Authenticator — user reviews > 50 indexed App Store user reviews of Xfinity Authenticator by Comcast Interactive Media, rated 2.57/5 from 120 ratings. - Source: https://appshunter.io/ios/app/xfinity-authenticator/id1412885651/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity-authenticator/id1412885651.md - Rating breakdown: 5★ 35 · 4★ 9 · 3★ 6 · 2★ 9 · 1★ 61 ## Newest reviews (16 of 50) ### 2/5 — Has not been updated *2022-09-27, version 3.1.4* This app has not been updated in over a year and it is a security feature. Now the app just crashes, but there’s not an option to use any other authenticators. ### 2/5 — Better then nothing… *2021-08-24, version 3.1.4* Better then the current SMS based Auth I have setup for 2FA, don’t like that I have to download another Authenticator app to my phone when I already have 3 installed… and it doesn’t appear to do anything special. ### 2/5 — Broken on iPad *2021-04-10, version 3.1.4* Latest version does not display and operate correctly on iPad. It is still marginally useful on iPhone. But the whole premise is flawed. Comcast should support use of standard OTP Authenticator apps rather than reinventing their own square wheel. ### 1/5 — Useless *2021-03-29, version 3.0.8* All someone needs is a bill and they have all access to your account bypassing all your passwords, email and 2 step codes. All you do is call the live agent with account number and you're all set. ### 1/5 — Update contains bugs that constantly send notifications that loop *2021-03-27, version 3.0.8* Since the last update, I keep getting a notification that I need to open app for an "important security update." At first, I think ok, sounds important so I open the app from the notif. I have latest iOS and use FaceID + Xfi 2 factor authentication. Go through login process, everything is fine, starts some kind of "app update" but then times out shortly (within 15 seconds) saying that an error occured. The only reason to I'm writing this review is in the hope Xfi support sees this and fixes the prob. I'm tired of getting annoying updates about an important security update only to get this error. Now I can't even open the app. Just get same error message in aforementioned flow. PLEASE FIX. This is what I keep getting: Error: I_XAL_AAID_CAE_1208 ### 1/5 — Won’t load *2021-03-26, version 3.0.8* Won’t load up. Tried uninstalling and then reinstalling. Terrible, has been this way for days. ### 4/5 — Login loop and doesn’t send text verification *2021-03-23, version 3.0.8* Pretty much sums it up in the title. iPhone 11 latest version of ios. Attempted uninstalling and reinstalling but no dice. Also seems like this has been an issue for a while now I’ve found a forum post from 4 months ago going over this same issue, but unable to find any information for a resolution. ****Edit. Seemed to be the fact I had the Authenticator setup on two devices. Once removing it fully off my old one I was able to get everything else setup fine without issue. ### 1/5 — It’s a disaster — fails, crashes, total disappointment *2021-03-12, version 3.0.1* At one point, this Authenticator was a good idea, reasonably well-executed. But with every update it becomes less and less reliable. Half the time the Approve process fails completely. And at this point, every time I try to log in, it crashes. On both my iPhone AND my iPad. Comcast should be embarrassed that this thing has the Xfinity brand name. ### 1/5 — No longer works *2021-03-10, version 3.0.1* The app worked great until this last update. Now I am unable to sign in, gives me an error code. ### 3/5 — Semi-broken *2021-03-10, version 3.0.1* If you press and hold on a push notification it gives the option to approve the notification, but tapping “approve” does nothing, but remove the request. You have to open the app to approve requests. Also every now and then the app stops working and needs to be uninstalled and reinstalled to work. ### 4/5 — Not bad *2020-10-01, version 2.1.4* It’s better than having one with google , facebook, and every other site that is tracking you non-stop! Maybe think privacy before convenience. Just a thought. ### 1/5 — Useless... crashes during registration *2020-09-27, version 2.1.2* This app is absolutely useless... it crashes while you try to register your device... tried 5 times and probably flagged by xfinity as a sign in security threat by now because they can’t fix their own products ### 1/5 — Not working *2020-07-27, version 2.1.1* It is not having options to enter Numbers in CODE dialogue box 😁🤪 what a joke ### 1/5 — Stuck in endless loop *2020-05-26, version 2.0.8* App is the current latest version in the App Store. When I open it, it’s stuck on screen saying “We’re loading the latest version of our app. This should only take a moment...”. So full of fail. ### 2/5 — Push notifications do not work- no app support *2020-05-22, version 2.0.8* Push notifications do not work- no app support from the xfinity assistant. The online assistant does not recognize any app related keywords or does not have any support programming. ### 4/5 — Would be perfect if there was Apple Watch support *2020-05-05, version 2.0.8* Please add Apple Watch support. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t put a space in the code *2023-01-15, version 3.1.4* Why does the authenticator put a space between the third digit and fourth digit? When I copy and paste the code, the Xfinity app chokes at the space and rejects it as invalid. I have to edit the digits to remove it every time. So copy and paste convenience is gone. Bad design!!! ### 1/5 — Bad Security Model *2022-11-19, version 3.1.4* Most people who want 2FA/MFA want to use their own authenticator apps. Locking them into your custom solution is a waste of developer resources. ### 1/5 — Crashes with 2 or more accounts *2022-09-13, version 3.1.4* If you have 2 or more accounts in the app it will crash every time you open the app. ### 1/5 — Typical Xfinity *2022-05-02, version 3.1.4* It’s actually a little better than most of what Xfinity provides. The option to use Touch ID our Face ID has stopped working. Only Xfinity would require using an app this crappy instead of using another authenticator. Much like all of Xfinity, use it only when absolutely necessary ### 1/5 — Keeps crashing *2022-03-18, version 3.1.4* App keeps crashing when you add more than one account. Should just make an option to use other TOTP apps with Xfinity accounts ### 1/5 — Hacked. *2022-02-23, version 3.1.4* First off, read their policies. Second, I had Xfinity chat support say they do not have an authenticator app. So, who knows who built this thing, but if you want your whole ish hacked then by all means… download. -one star- to prove how disgusted I am. ### 1/5 — Push Notifications Don’t Work *2021-12-19, version 3.1.4* This app used to be great. Any login attempt to my xfinity account immediately popped up a push notification on my phone. Some time in the last year push notifications stopped working. They are enabled in settings. I’ve tried turning them off and back on. I’ve tried unregistering my device and re-adding it. Notifications still never pop up when I’m trying to log into my account. I have to manually open the app and wait for the sign-in approval to pop up. Sometimes even that doesn’t happen, and I have to kill the app and re-open it for the approval to pop. ### 1/5 — Useless! *2021-11-28, version 3.1.4* The app is useless since I can’t even get to the register page on an xfinity network! ### 1/5 — Seriously... *2021-11-13, version 3.1.4* Just let us use a yubikey or other totp app like everyone else. Why another app for one function that I already have elsewhere. ### 1/5 — Can’t sign in *2021-06-09, version 3.1.4* You need to give a cell number and receive a text to use app. I have no cell service at my home. ## Most praised reviews (10 highest-rated) ### 5/5 — Touch Id is Good for Sign-in Request *2021-03-18, version 3.0.4* Good for Authentication .. ### 5/5 — Good for Localization support *2020-11-03, version 2.1.5* Changing language English to Spanish ....Spanish to English ### 5/5 — Awesome App *2020-10-29, version 2.1.5* One time passcode is available even though FlightMode ### 5/5 — Helpful tool *2020-10-09, version 2.1.4* Good Multifactor Authentication ### 5/5 — Easy to use *2020-02-28, version 2.0.6* Great app, easy to use, and I like that I can include all of my 2auth apps on here. ### 5/5 — Has been working lately *2020-01-23, version 2.0.5* I previously gave this app a poor review because it failed to work and I wasn’t able to login. The issue seems to have been corrected, I haven’t had trouble for a few months. ### 5/5 — Authenticator App *2019-10-25, version 2.0.1* I finally got the app to work on my. iPhone 11 X Pro. Remove the app, restart, and then re-download the app and viola’! ### 5/5 — Wonderful !!!!!! *2018-09-11, version 1.0.2* I love the extra layer of security!! I like I know when any person in my family tries to access the account. Lovely layer of security. 😁 ### 5/5 — Dilruba Mohona *2018-09-01, version 1.0.1* Awesome app. Improved security. ### 5/5 — Nice and smart. *2018-08-28, version 1.0.1* Very cool app..It adds up a second layer of authentication to Xfinity Myaccount and I get notified through a push notification every time when I login, which I can approve with Touch Id or deny the request if it’s not me. This app makes my account more secure which has all my personal information. 👏👏👏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*