# Xfinity Home — user reviews > 203 indexed App Store user reviews of Xfinity Home by Comcast, rated 4.33/5 from 12,064 ratings. - Source: https://appshunter.io/ios/app/xfinity-home/id418965252/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity-home/id418965252.md - Rating breakdown: 5★ 8,438 · 4★ 1,705 · 3★ 398 · 2★ 341 · 1★ 1,126 ## What do users think of Xfinity Home? Overall sentiment: neutral **Pros** - 🚀 Convenient app - 🔒 Great home security system - 👍 Reliable and trustworthy service - 🚀 Easy to use and navigate - 👍 Helpful and responsive customer service **Cons** - 🐛 App connectivity issues - 🐛 Buggy and unreliable app - 🐛 Camera and sensor malfunctions - 🐛 Frequent app crashes and freezes - 🐛 Notifications not working as expected **Commonly reported bugs** - Unable to login or connect to system - Cameras not loading or showing live feed - Alarm not arming/disarming properly - Sensors not triggering alerts correctly - Inconsistent app behavior after updates **Most requested features** - Dark mode option - Faster video playback speeds - Geofencing for automatic arming/disarming - Better integration with other smart home devices - More customization options for automation rules ## Newest reviews (15 of 203) ### 2/5 — Notifications of birds and squirrels, but not deliveries or stolen packages! *2026-08-07, version 12.94.0* It’s nice to have the cameras and thank God I have another system, because this system is annoying and will give me all these notifications of birds and squirrels and unrelated info, but when it comes to my actual package is being delivered or someone coming and taking a package?!! I actually have to scroll through the recorded footage in order to find it and it’s ridiculous to pay this much money for 24/7 cameras they don’t even do the basic notifications right! Thank God, I have another home security system that is solid, but it doesn’t do some of things that XFINITY does so time to find a new one to replace XFINITY! ### 2/5 — Can’t login *2026-07-24, version 12.94.0* App doesn’t work on iPad anymore so now you are deleted. ### 2/5 — Manage Security *2026-07-14, version 12.94.0* Is there another app to Manage Xfinity Home Security? This app keeps giving error messages when attempting to login & 3 different customer support agents couldn’t find a solution. ### 3/5 — Face ID and PIN number, Why *2026-07-06, version 12.94.0* I noticed when I use Face ID my Xfinity Home Alarm app now requires me to also input my PIN. Why? This does not make the process of arming or disarming my home alarm any easier. In fact Face ID is not useful now. Do not like this change! ### 2/5 — use of all *2026-06-23, version 12.94.0* The Xfinity app and Xfinity Home app are extremely frustrating to use. Most of the time they don’t work properly. Videos rarely load when I need them, the apps are slow, and many features either take forever to respond or don’t work at all. The whole purpose of these apps is to give customers access to their services, but they consistently fail to do what they’re supposed to do. For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service. ### 4/5 — Love the App…but… *2026-05-09, version 12.94.0* This is a great app. Easy to use, well organized, and many helpful/useful features. Would easily get 5 stars but since latest update when I check my cameras I often get the three dots until it gives me the trouble shoot or contact Xfinity…Once I back out of the app and retry it usually will work fine, but highly annoying. Hopefully they fix whatever is causing this. It’s definitely the app..not the phone or internet (also both Xfinity) because it does this on multiple devices and when I’m using other internet providers (work/family/friends/etc) ### 1/5 — Can’t log in for two months *2026-04-17, version 12.94.0* App sucks. Can’t get logged into the home security app to disarm or arm my security system. Can view the camera on the regular Xfinity app but can’t control anything. Stupid to have to have two apps for one thing. And even worse it does not work. Have tried to reach customer service who then just calls when I’m working. Hello - this is 2026 if you can’t fix via chat when the customer is actually free why bother charging me 200$ plus a month. ### 1/5 — Horrible app *2026-04-06, version 12.80.0* This app is horrible. I don’t see the point in it because it barely works. It doesn’t even want to refresh or open up. This may be the worst app I’ve ever seen for the amount of money that I pay you should work way better. If I could give zero stars, I would. ### 1/5 — Why is the app kicking me out all the time? *2026-03-30, version 12.80.0* Why is the app kicking me out all the time? ### 1/5 — Junk. Has had an error 500 for months *2026-03-28, version 12.80.0* iPhone 17 pro max. Latest os. Have uninstalled reinstalled and even factory reset my phone. This security home app won’t work. Freaking garbage when I can’t disarm and arm My home remotely. I’ve been waiting for “escalated support” but have yet to receive a fix. ### 1/5 — Help *2026-03-25, version 12.80.0* Every Time I try to log in I keep getting an error 500, I have tried every possible way to solve this, I even went to a store. To no avail… ### 1/5 — Loyal Customer Frustrated – App No Longer Works After iOS Updates *2026-02-05, version 12.80.0* I have been an XFINITY HOME customer since the service first launched, and unfortunately over the past few years the app has become increasingly problematic. With every iOS update, compatibility seems to get worse. We currently have two devices: an iPhone 14 Pro Max where the app has not been working properly for quite some time, and an iPhone 17 Pro Max where it worked perfectly until updating to iOS 26.3. Since that update, the application has stopped working on both phones. It is now 2026 and honestly XFINITY needs to modernize and update its app. Other companies such as Ecobee, ADT, and several others offer solid integrations with iPhone and other systems, along with frequent updates that improve the user experience. As long-time customers, it is disappointing to see the application falling behind the competition. At this point, we are evaluating other service options that are actively innovating and keeping up with leading brands in the market. ### 1/5 — App decides not want to work *2025-12-26, version 12.80.0* This app is getting suck at its job ### 1/5 — Forced updating *2025-12-23, version 12.80.0* I shouldnt be forced to update the app before arming or disarming my home alarm. Always at the worst time too. ### 1/5 — Horrible app *2025-12-17, version 12.80.0* This app is horrible. I don’t see the point in it because it barely works. It doesn’t even want to refresh or open up. This may be the worst app I’ve ever seen for the amount of money that I pay you should work way better. If I could give zero stars, I would. ## Most critical reviews (10 lowest-rated) ### 1/5 — To slow *2026-08-03, version 12.94.0* Times out every time, can’t load. I have high speed internet and everything else is working fine ### 1/5 — Doesn’t Connect *2026-07-30, version 12.94.0* The app doesn’t allow me to view anything but live , yet I pay for 24/7 recording! Time to cancel this service!! Not okay Xfinity!!! ### 1/5 — No Longer Works *2026-07-22, version 12.94.0* No longer works on my iPhone despite doing all the troubleshooting that is suggested. May have to choose a different security system because when you are away is when you most need it. Sad. ### 1/5 — Alarm *2026-07-03, version 12.94.0* I can’t log into anymore to set my alarm it keeps saying “error check back later “ it’s been like that since late April ### 1/5 — Need to update immediately *2026-06-23, version 12.94.0* I open the app and nothing happens but it just spins. I can’t even turn on my alarm remotely ### 1/5 — App *2026-06-17, version 12.94.0* App sucks when away from home!!! ### 1/5 — Unreliable connection *2026-06-09, version 12.94.0* Every day I have to delete the app and reload just for it to work. Otherwise it just clocks. Especially frustrating when you are on the road and want to check on your home. Then you get home and because the app is down, you can’t disarm the alarm. So oftentimes I have to just open the house door, blaring alarm makes my ears bleed, and run to the touchscreen to turn alarm off. Seriously flawed. ### 1/5 — Sucks *2026-06-01, version 12.94.0* This app is always having problems. It freezes, the camera wont work, or the app won’t open. Something is always going wrong. What a headache. ### 1/5 — No dark mode and no Liquid Glass… slow app *2026-04-29, version 12.94.0* Dark mode has been around for a few years now. It doesn’t have gang or Liquid Glass. The app itself is slow and takes forever to load. I cannot wait to move away from this. ### 1/5 — Update CRASHES *2026-04-25, version 12.94.0* I’m not surprised at the terrible “update” you released. Can’t log on, delays, crashes, bravo Xfinity. ## Most praised reviews (10 highest-rated) ### 5/5 — Magnificent App! *2026-06-30, version 12.94.0* This app is not only extremely simple to use, it is also extremely secure! It allows anyone to activate or describe the home alarm with ease. It also notifies users ASAP if the alarm’s activated and provides what (if any) crucial steps you and the provider need to ensure the user’s safety and the user’s home’s security. If you have cameras installed, a user can easily perceive what’s happening (or what has happened) while the user is not in the home…or, frighteningly, if the user is IN THE HOME when’s the alarm’s activated. This app truly earns a 5-Star rating! Michael P. Williams, Esq. ### 5/5 — Home security *2026-06-06, version 12.94.0* I have used this app for some time and find it quite effective, accurate and it provides a reasonable sense of security. I have another layer of security that pairs well with the app. ### 5/5 — Always available to help *2026-05-24, version 12.94.0* Messaged in at 3:15 A.M. and the very knowledgeable customer service representative had my system up and in running in 4 mins flat. Bro deserves a trophy. ### 5/5 — Reenable this app *2026-05-22, version 12.94.0* Please reenable this app until you have finished the merge into the other xfinity app and have worked out the issues with that app. Thank you ### 5/5 — Camera *2026-05-16, version 12.94.0* If I can get my notifications signal back it will be fantastic ### 5/5 — Why did you get rid Home app? *2025-12-13, version 12.74.0* The Home app which was excellent is gone. The purple Xfinity app only slowed you to see the cameras. You cannot access alarm system or door/window sensors. Does it even work anymore or call with the police station? Sooo disappointed in Comcast ### 5/5 — 10 years! *2025-11-06, version 12.74.0* I’ve used the Xfinity Home app for my Security system for over 10 years now, in 2 different homes. It has always worked perfectly without any glitches. Even saved my life once when I had a low blood sugar and needed EMT services. ### 5/5 — I love the app *2025-09-11, version 12.64.0* I’ve been a customer since 2015 Every since I’ve felt guarded and protected The footage is very clear and colorful The system is a must for me it’s very easy to operate I love it I would not live without it.. Thanks Xfinity Home Security ### 5/5 — Thank you *2025-08-02, version 12.64.0* It had been protecting us for these past few years ### 5/5 — Security *2025-06-20, version 12.50.0* We absolutely love the security provided by Xfinity. When away, the system lets us know if anyone enters the house. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*