# Xfinity Mobile Care > Mobile device protection, tech support, and online security management. (iPhone/iPad app by Assurant, Incorporated.) - Source: https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597 (this page in markdown: same URL + `.md`) - Developer: [Assurant, Incorporated](https://appshunter.io/developer/1758353661) - Category: Utilities - Price: Free - Rating: 4.40/5 from 2,527 App Store ratings · 49 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 86 MB - Languages: American English - Released: 2024-09-22 - Data updated: 2026-08-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597/reviews.md ## What is Xfinity Mobile Care? Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands. Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan. Key Features * Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease. * Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays. * Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own. ## Key features - Simple claim filing and tracking - Live tech support via call, chat, or screen share - Access to device tips and quick fixes - Malware and phishing link blocking - View device protection coverage details - Advanced VPN for identity protection ## What do users think of Xfinity Mobile Care? Overall sentiment: negative **Pros** - 👍 Good so far - 🚀 Excellent app **Cons** - 🐛 Can't delete Mobil care - 🐛 Issues getting replacement phone - 🐛 Months waiting for replacement device - 🐛 Didn't see anything really helpful **Commonly reported bugs** - Screen damage issue on trade-in - No communication on claim status - Ticket closed without resolution **Most requested features** - Access to iPhone 16 guide - Provide labels to return old phone ## Recent user reviews (10 of 49) All indexed reviews: https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597/reviews.md ### 1/5 — Device coverage *2026-08-18, version 4.54.0* Sucks ### 2/5 — Not really happy *2026-08-18, version 4.54.0* On the Insurance for my smart watches, it says that screen damage will cost zero for a replacement, but for some reason, their app changes it to physical damage and charges you $69, unlike what the contract states. ### 2/5 — Can’t even log in *2026-08-18, version 4.54.0* Has me stuck on the I agree and won’t even let me hit it but in the background it doesn’t even show my insurance plan even though I have one. Does me no good when I need my phone fixed ### 1/5 — Xfinity mobile care can’t get the right device for a cell phone *2026-08-14, version 4.54.0* My husband device listed under Xfinity Mobile Care is incorrect and I called customer service to get it corrected and so far not done?? What is the problem!! I worked for a cellular service years ago and the correctness of billing was definitely a top priority as it should be resolved and fixed now. Still waiting!! ### 1/5 — Ladrones *2026-08-12, version 4.54.0* Son unos ladrones ### 1/5 — Mobile care doesn’t know what they’re doing!!! *2026-08-05, version 4.54.0* I want my phone replaced now that’s the deal!! How difficult is it to replace San old iPhone??? ### 3/5 — Would be great *2026-07-25, version 4.51.0* This app would be great if all of my devices Wood show up in the app. Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work ### 2/5 — Filing a claim is a pain *2026-07-25, version 4.51.0* Make sure you know the month and year you purchased the device. You have to really dig into the xfinity website if you don't recall it. Also you have to have your IMEI number and then remove all the spaces Apple puts in when you copy and paste it. ### 1/5 — Unable to log in *2026-07-21, version 4.51.0* I downloaded the app and every time I try to log in it says incorrect password,email. When I try the forgot password option, I get an error message saying there is an issue with the server. This has been going on for days ### 5/5 — Best *2026-07-19, version 4.51.0* They are the best at fixing phones ## Frequently asked questions about Xfinity Mobile Care ### What does the Xfinity Mobile Care app do? The app offers a suite of services for Xfinity Mobile Care subscribers. It allows for simple claim filing and tracking, provides unlimited live tech support for device setup and troubleshooting, and offers access to helpful tips and quick fixes. It also includes security features like malware blocking and an advanced VPN. ### What are the key features of this app? Key features include simple claim filing and tracking, 7-day-a-week live tech support via call, chat, or screen sharing, a library of device tips and fixes, Webshield by Avast for blocking malicious links, the ability to view device protection coverage details, and an advanced VPN for identity protection. ### Is this app free to use? The app is included with your subscription to Xfinity Mobile Care. While the app itself is free to download and use, it requires an active Xfinity Mobile Care subscription to access its full benefits. ### What devices is this app compatible with? The description does not explicitly state device compatibility beyond requiring a subscription to Xfinity Mobile Care. However, it mentions permissions for Wi-Fi network details, device lock functionality, and VPN, suggesting it is designed for smartphones and tablets. ### How does the app help protect my device and data? The app protects your device and data through several features. Webshield by Avast blocks malware-infected links and fake websites commonly used in phishing attacks. Additionally, an advanced VPN protects your identity and personal information from cybercriminals by securing your online activity. ## Version history (last 5 releases) ### 4.57.0 — 2026-08-20 Minor bug fixes and UI enhancements. ### 4.54.0 — 2026-07-31 Minor bug fixes and UI enhancements. ### 4.51.0 — 2026-05-27 Minor bug fixes and UI enhancements. ### 4.46.1 — 2026-05-01 Bug fix. ### 4.46.0 — 2026-04-22 We've been hard at work to provide you a brand new Xfinity Mobile Care experience. ## More apps by Assurant, Incorporated - [Pocket Geek Mobile](https://appshunter.io/ios/app/pocket-geek-mobile/id871299652) - [Pocket Geek Home](https://appshunter.io/ios/app/pocket-geek-home/id1410854379) - [OnTech Smart Support](https://appshunter.io/ios/app/ontech-smart-support/id1496052028) - [Vehicle Care by Assurant](https://appshunter.io/ios/app/vehicle-care-by-assurant/id1498986896) - [Lowe's TechConnect](https://appshunter.io/ios/app/lowes-techconnect/id1528042181) - [Assurant Virtual Inspection](https://appshunter.io/ios/app/assurant-virtual-inspection/id1588134685) All apps by Assurant, Incorporated: https://appshunter.io/developer/1758353661 ## Related topics [xfinity mobile care](https://appshunter.io/ios/topics/xfinity-mobile-care) · [xfinity mobile care by assurant](https://appshunter.io/ios/topics/xfinity-mobile-care-by-assurant) · [xfinity mobile care app](https://appshunter.io/ios/topics/xfinity-mobile-care-app) · [xfinity mobile](https://appshunter.io/ios/topics/xfinity-mobile) · [xfinity mobile my account](https://appshunter.io/ios/topics/xfinity-mobile-my-account) · [xfinity mobile hotspot](https://appshunter.io/ios/topics/xfinity-mobile-hotspot) · [assurant](https://appshunter.io/ios/topics/assurant) · [mediacom mobile care](https://appshunter.io/ios/topics/mediacom-mobile-care) · [koch mobile](https://appshunter.io/ios/topics/koch-mobile) · [xfinity now mobile](https://appshunter.io/ios/topics/xfinity-now-mobile) · [assurant insurance](https://appshunter.io/ios/topics/assurant-insurance) · [free xfinity app](https://appshunter.io/ios/topics/free-xfinity-app) · [kiwanis mobile](https://appshunter.io/ios/topics/kiwanis-mobile) · [xfinity xfi app](https://appshunter.io/ios/topics/xfinity-xfi-app) · [xfinity application](https://appshunter.io/ios/topics/xfinity-application) · [xfinity prepaid](https://appshunter.io/ios/topics/xfinity-prepaid) · [my account xfinty](https://appshunter.io/ios/topics/my-account-xfinty) · [my infinity touch](https://appshunter.io/ios/topics/my-infinity-touch) · [my account xfinity](https://appshunter.io/ios/topics/my-account-xfinity) · [xfinity pay bill](https://appshunter.io/ios/topics/xfinity-pay-bill) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*