# Xfinity Mobile Care — user reviews > 56 indexed App Store user reviews of Xfinity Mobile Care by Assurant, Incorporated, rated 4.40/5 from 2,527 ratings. - Source: https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597.md - Rating breakdown: 5★ 1,989 · 4★ 148 · 3★ 70 · 2★ 39 · 1★ 281 ## What do users think of Xfinity Mobile Care? Overall sentiment: negative **Pros** - 👍 Good so far - 🚀 Excellent app **Cons** - 🐛 Can't delete Mobil care - 🐛 Issues getting replacement phone - 🐛 Months waiting for replacement device - 🐛 Didn't see anything really helpful **Commonly reported bugs** - Screen damage issue on trade-in - No communication on claim status - Ticket closed without resolution **Most requested features** - Access to iPhone 16 guide - Provide labels to return old phone ## Newest reviews (14 of 56) ### 2/5 — Not really happy *2026-08-18, version 4.54.0* On the Insurance for my smart watches, it says that screen damage will cost zero for a replacement, but for some reason, their app changes it to physical damage and charges you $69, unlike what the contract states. ### 2/5 — Can’t even log in *2026-08-18, version 4.54.0* Has me stuck on the I agree and won’t even let me hit it but in the background it doesn’t even show my insurance plan even though I have one. Does me no good when I need my phone fixed ### 2/5 — Filing a claim is a pain *2026-07-25, version 4.51.0* Make sure you know the month and year you purchased the device. You have to really dig into the xfinity website if you don't recall it. Also you have to have your IMEI number and then remove all the spaces Apple puts in when you copy and paste it. ### 1/5 — Unable to log in *2026-07-21, version 4.51.0* I downloaded the app and every time I try to log in it says incorrect password,email. When I try the forgot password option, I get an error message saying there is an issue with the server. This has been going on for days ### 1/5 — 0 stars *2026-06-30, version 4.51.0* I’d give you negative stars, the app doesn’t let you file claims under a number you select and I can’t see my claim then it took a whole week to finally get the claim filed then I received a defective device and the customer service is terrible. ### 1/5 — App crashing at its own search bar *2026-06-28, version 4.51.0* Whenever attempting to search a problem using the search bar within the help, app shuts down completely. ### 1/5 — No internet since last night *2026-06-27, version 4.51.0* Help ### 1/5 — Bad phone replacement plan *2026-06-27, version 4.51.0* No details given as to why I was denied a replacement phone registered on my plan. Why am I paying for the insurance coverage to replace a phone? ### 1/5 — Muy mal servicio *2026-06-26, version 4.51.0* De lo peor ### 1/5 — Not working after changing over to infinity mobile. TV not connecting to WiFi after modem updated *2026-06-13, version 4.51.0* Service was not completed properly - no follow-up calls or text to ask if all is working well. It is not working well. ### 1/5 — Wrong *2026-06-05, version 4.51.0* They won’t fix the problem because they say that I had a broken phone before I had insurance. That’s what they are trying to imply at least ### 1/5 — McKnight Office *2026-04-20, version 3.456.0* Just to turn in a modem, I waited a hour to get an exchange that took less than 5 minutes ### 1/5 — Terrible *2026-04-15, version 3.456.0* This app is awful. It’s like they make it bad on purpose. ### 1/5 — Frustrating app, can’t file a claim *2026-04-12, version 3.456.0* I need to submit a claim on my phone and can’t bc the prompt is wanting me to type in CAPTCHA code. However, it doesn’t appear. I tried restarting my phone and it’s still not working. 😤 ## Most critical reviews (10 lowest-rated) ### 1/5 — All dead ends. *2026-09-02, version 4.57.0* Transferred lines to xfinity & had a few issues. No big deal right? Wrong. Can’t file claim. Phone interface a dead end. No live support, just endless ai loops, failure pages, and server errors when trying to reach insurance. Stores can’t help. Zero people to help, but boy will they take your money. Shameful. I need simple help; no one available. ### 1/5 — Does not work *2026-08-29, version 4.57.0* It does not show you your devices and doesn’t help you file an insurance claim for your devices. This app is just a waste ### 1/5 — Xfinity mobile *2026-08-29, version 4.57.0* There isn’t much support with problems. I report issues, but there is never any explanation or resolution. I get great support from Apple, but the carriers don’t know much and they don’t try to get higher level support. Supposedly, I am a valued member for having been with the organization for a long time. They talk about rewards and I am supposed to jump through hoops like a trained seal. However, when there is a problem on my end, no one is jumping through hoops to get me the assistance I need to get the service to work. If you really value me, give me my rewards and stop expecting me to jump through hoops to get anything. Treat me like a valuable person who pays outrageous amounts for several channels. I don’t think I expect much. ### 1/5 — Unresponsive *2026-08-26, version 4.57.0* This app has not worked at all! ### 1/5 — Xfinity sucks *2026-08-24, version 4.57.0* I have never disliked a company this much Terrible in every way you can imagine. 👎 ### 1/5 — Won’t let me accept to use *2026-08-23, version 4.57.0* Terrible can’t use to file claim won’t let accept ### 1/5 — Device coverage *2026-08-18, version 4.54.0* Sucks ### 1/5 — Xfinity mobile care can’t get the right device for a cell phone *2026-08-14, version 4.54.0* My husband device listed under Xfinity Mobile Care is incorrect and I called customer service to get it corrected and so far not done?? What is the problem!! I worked for a cellular service years ago and the correctness of billing was definitely a top priority as it should be resolved and fixed now. Still waiting!! ### 1/5 — Ladrones *2026-08-12, version 4.54.0* Son unos ladrones ### 1/5 — Mobile care doesn’t know what they’re doing!!! *2026-08-05, version 4.54.0* I want my phone replaced now that’s the deal!! How difficult is it to replace San old iPhone??? ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2026-07-19, version 4.51.0* They are the best at fixing phones ### 5/5 — My bill is psid up *2026-07-05, version 4.51.0* If my bill is psid thru 7/31. Ok. Good. Thanks bye. Hsppy birthday Land of the free. Jesus is God. Amen. Heal the world ### 5/5 — Whatever it wants *2026-04-08, version 3.456.0* So with this one, you basically download the Stop The Madness extension for Safari, keep Background Refresh on for every app except for Mail, and delete the. ### 5/5 — My Review *2025-10-25, version 3.443.0* 👍 ### 5/5 — Excellent app *2024-10-10, version 3.416.0* Great app virtually the same as the other one but with a few exceptions and it’s now branded Xfinity’s, Assurant. ### 4/5 — Mobil care *2026-09-01, version 4.57.0* Not everything is covered by them. ### 4/5 — more AI *2026-03-31, version 3.456.0* New to Xfinity Mobile after switching from Verizon yesterday and several years of great tech support with Asurion. I wanted to ask a few questions. I was immediately faced with AI. Absolutely inexcusable for a paid service. My service with Xfinity Mobile will go back to Verizon by this afternoon. I will not pay to fight to get help! ### 4/5 — New customer *2025-05-05, version 3.430.0* So far it’s good,, I only had Xfinity for about a month. ### 3/5 — Would be great *2026-07-25, version 4.51.0* This app would be great if all of my devices Wood show up in the app. Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work ### 3/5 — Great for something *2026-03-28, version 3.456.0* This app is great for something, not for filing a claim with its never loading captcha. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*