# Xfinity Mobile > Manage Xfinity Mobile account features, billing, and data plans. (iPhone/iPad app by Comcast Interactive Media.) - Source: https://appshunter.io/ios/app/xfinity-mobile/id1194745615 (this page in markdown: same URL + `.md`) - Developer: [Comcast Interactive Media](https://appshunter.io/developer/298960160) - Category: Utilities, Productivity - Price: Free - Rating: 4.75/5 from 42,875 App Store ratings · 51 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 50 MB - Languages: English - Released: 2017-04-06 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xfinity-mobile/id1194745615/reviews.md ## What is Xfinity Mobile? The Xfinity Mobile app is going away soon. Instead, download the Xfinity app at http://xfinity.com/apps ! With the Xfinity app, the primary user on your account can now: · View and pay your Xfinity Mobile bill · Check how much data you’ve used · Switch between Unlimited and By the Gig data options · Manage your device upgrades · Enable features like Global Travel Pass, and more. Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at http://www.xfinity.com/privacy/manage-preference ## Key features - View and pay Xfinity Mobile bill - Check data usage - Switch data plans (Unlimited/By the Gig) - Manage device upgrades - Enable Global Travel Pass ## What do users think of Xfinity Mobile? Overall sentiment: negative **Pros** - 🚀 Reliable phone service - 💡 Flexible data plans - 👍 Convenient app features - 🤑 Affordable pricing **Cons** - 🐛 Buggy and unreliable app - 🤬 Poor customer service - 🤯 Misleading promotions and hidden fees - 🤔 Inconsistent cellular coverage **Commonly reported bugs** - App crashes and fails to load data - Incorrect data usage reporting - Issues with porting numbers and activating devices - Billing and account management problems **Most requested features** - Data usage notifications and alerts - Ability to easily switch between data plans - Touch/Face ID login for app - More transparency in data tracking and billing ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/xfinity-mobile/id1194745615/reviews.md ### 1/5 — Thieves *2023-03-19* This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES! ### 2/5 — Do not rely on real-time info *2023-01-30, version 2.42.0* The bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store. ### 1/5 — Nightmare *2023-01-27, version 2.42.0* Xfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company. But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't. ### 1/5 — “Sorry about this” *2023-01-24, version 2.42.0* Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP! ### 1/5 — Very difficult to get a hold of live representatives, promised to cancel line without cancellation *2023-01-16, version 2.41.0* Apple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying! ### 1/5 — Bad company that doesn’t keep its promises *2022-12-05, version 2.40.0* I sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time! ### 1/5 — Mobile App *2022-11-28, version 2.40.0* I got a new phone and downloaded this app for our mobile account. It never worked from day one, it keeps stating that something is wrong and please try again. It will not even let me log into my account. I have tried to delete it and redownload it but it just stores in the cloud when deleted. I cannot even log into my account online now. I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄 ### 1/5 — App and website never work *2022-11-04, version 2.39.0* “Oops, something went wrong” and “Sorry about this, we’re having trouble retrieving your information” is the only thing I see whenever I use the website or the app. Basically both are absolutely useless and force me to call customer service and wait on hold for 40 minutes or more. The app and website USED to work… about a year ago. Since then, I literally have ZERO access to my information and have to call if I need to make any changes, which is incredibly inconvenient when it used to take me seconds to make changes just in the app. Please, I beg Xfinity to fix this. Because at this point, the app is just wasting storage space and their website only conveniently works when I’m looking to buy something - but sometimes EVEN THEN, it doesn’t work. ### 1/5 — Horrible customer service *2022-10-30, version 2.39.0* App doesn’t work half the time to suspend a line. Messaging doesn’t work to suspend a line. Customer service is horrible and impossible to deal with. They don’t even have a Chat service available on their website or App. When you do get a live person they don't know how to help at all. Unfortunately xfinity has a MONOPOLY here and there are no other options for wifi service. Am actively looking to switch out mobile service since I DO have control over that at least. They use Verizon towers but have always had a decent unlimited rate for $30/month but what’s the point when you can’t even use their app to manage your act. Prices have become more competitive these days so i know I have other options to find another carrier that uses Verizon towers. Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!! ### 1/5 — Never works *2022-08-27, version 2.37.0* I don’t know what they were doing with this app but it is total trash never loads never works all it does is redirect you to the website and don’t get me started on the customer service and that’s if you can ever even get through to speak to an actual person here’s a clue xfinity why not try a U.S. based call center cause I hate waiting forever then when I finally do an operator I can’t even understand them because there accent is so thick that I have no clue what they’re saying until I get frustrated and hang up and try again until I can someone who I can at least understand somewhat just knowing how to speak English shouldn’t be enough in a call center but the customers need to be able to understand the operator and the things they are saying I’m almost certain I just agreed to some type of two year agreement which I didn’t want so please get it together ## Frequently asked questions about Xfinity Mobile ### What can I do with the Xfinity Mobile app? The app allows you to view and pay your Xfinity Mobile bill, check your data usage, and switch between Unlimited and By the Gig data options. You can also manage device upgrades and enable features like Global Travel Pass. ### Is the Xfinity Mobile app free to use? Yes, the Xfinity Mobile app is free to download and use. There are no additional costs associated with managing your account through the app. ### What devices is the Xfinity Mobile app compatible with? The description does not specify device compatibility. However, it is generally available for iOS and Android smartphones and tablets. ### How do I pay my Xfinity Mobile bill through the app? You can view your current bill and make payments directly within the app. The app provides options to manage your payment methods and schedule payments. ### Can I change my data plan using the app? Yes, the app allows you to easily switch between data options, including Unlimited and By the Gig plans, to best suit your usage needs. ## Version history (last 5 releases) ### 2.51.0 — 2023-09-13 This release includes enhancements for viewing service billing and device orders, as well as performance improvements. ### 2.50.0 — 2023-08-08 The focus for this release has been performance improvements, bug fixes and communication enhancements for a better experience. ### 2.49.0 — 2023-07-12 The focus for this release has been performance improvements and bug fixes to improve your experience. ### 2.48.0 — 2023-06-21 This release fixes some payment-related issues, so you will no longer be linked out to the website to complete. ### 2.47.0 — 2023-05-31 We are continuing to do spring cleaning and bug fixes to improve your experience. ## Apps similar to Xfinity Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [DTE Insight](https://appshunter.io/ios/app/dte-insight/id886284766) | 2.7 (281) | Free | Utilities | | [Xfinity WiFi Hotspots](https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634) | 4.1 (76,839) | Free | Utilities | | [Pocket Geek Mobile](https://appshunter.io/ios/app/pocket-geek-mobile/id871299652) | 4.6 (3,237) | Free | Utilities | | [Amazon Key](https://appshunter.io/ios/app/amazon-key/id1291586307) | 4.9 (19,326) | Free | Utilities | | [Pepco](https://appshunter.io/ios/app/pepco/id447665998) | 4.7 (15,453) | Free | Utilities | | [My Tracfone: Account Manager](https://appshunter.io/ios/app/my-tracfone-account-manager/id960103387) | 4.7 (54,843) | Free | Utilities | ## More apps by Comcast Interactive Media - [XFINITY TV Remote](https://appshunter.io/ios/app/xfinity-tv-remote/id401629893) - [Xfinity Home](https://appshunter.io/ios/app/xfinity-home/id418965252) - [Xfinity Stream](https://appshunter.io/ios/app/xfinity-stream/id731629156) - [Xfinity My Account](https://appshunter.io/ios/app/xfinity-my-account/id776010987) - [Xfinity](https://appshunter.io/ios/app/xfinity/id1178765645) All apps by Comcast Interactive Media: https://appshunter.io/developer/298960160 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*