# Xfinity My Account > Xfinity app for managing billing, account, WiFi, and service appointments. (iPhone/iPad app by Comcast Interactive Media.) - Source: https://appshunter.io/ios/app/xfinity-my-account/id776010987 (this page in markdown: same URL + `.md`) - Developer: [Comcast Interactive Media](https://appshunter.io/developer/298960160) - Category: Utilities, Productivity - Price: Free - Rating: 2.84/5 from 42,863 App Store ratings · 37 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 115 MB - Languages: English - Released: 2014-01-20 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xfinity-my-account/id776010987/reviews.md ## What is Xfinity My Account? The Xfinity My Account app is going away as of April 26, 2023. Instead, download the Xfinity app https://apps.apple.com/us/app/xfinity/id1178765645 to manage your Xfinity account anywhere, anytime. All of the features from the My Account app are now available with the Xfinity app. Billing • Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay • Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox Manage Your Account Information • View your channel lineup • View and edit your account information, such as your contact phone number, password and email address • Look up or change your Xfinity ID • View information about your internet usage Setup and Troubleshooting: • View or personalize your WiFi name and password • Refresh your X1 TV box and troubleshoot your Xfinity devices • Check the connection status of your devices and get updates on service outages • Use the Xfinity assistant to ask questions and get help Appointments • Check the status, reschedule or cancel your service appointment • Find out your tech’s estimated time of arrival Contact Us • Request a call back from an Xfinity representative • Find the nearest Xfinity store • Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference ## Key features - View and pay bills - Manage account information - Personalize WiFi name and password - Troubleshoot Xfinity devices - Check service appointment status - Access Xfinity assistant ## What do users think of Xfinity My Account? Overall sentiment: negative **Pros** - 👍 Great customer service - 💡 Ability to manage devices and set parental controls - 🚀 Fast internet speeds **Cons** - 🐛 Buggy and unreliable app - 🤖 Poor chatbot/automated support - 📞 Frustrating and unhelpful phone support - 🔍 Lack of transparency around data usage and billing - 🔌 Frequent service outages **Commonly reported bugs** - App unable to connect to gateway/modem - Inaccurate outage notifications - Billing issues and unexpected charges **Most requested features** - Add remote control troubleshooting option - Improve app stability and responsiveness - Provide better visibility into data usage and billing ## Recent user reviews (10 of 37) All indexed reviews: https://appshunter.io/ios/app/xfinity-my-account/id776010987/reviews.md ### 1/5 — Abhorrently awful app, but no option *2023-01-07, version 1.58.14* Relying on this barely functional app to activate hardware is beyond frustrating. It flat out did not work with activating my modem. I tried resetting the phone, deleting and reinstalling the app, everything I could think of. Because they do not allow any other method to activate—not even on their own website—I had to spend hours on the phone, first just trying to navigate their awful robot menus just to speak to a human, and then waiting for the customer service person do something I should’ve just been able to do from a browser. The customer service person was good, and got the job done, but frankly it’s ridiculous it came to that. There’s no real point in a review though, is there? Xfinity created a terrible ecosystem where you are forced to rely on their terrible software for a job it can’t do. They have little to worry about in terms of competition, so little incentive to make anything functional. So I guess download this app and join the rest of their customer base in hating them until the block you live on gets hooked up with fiber optic and you can quit living under the heel of Xfinity’s blatant, intentional incompetence. ### 5/5 — Been a customer for over 10 years *2023-01-01, version 1.58.14* And why all these terrible reviews. Last fall I was strange. Why is my TV not the same. And even now I’m having a hard telling this story. I had a router and a larger coverage area of coverage.(once again I don’t know the term?) But, why’s it the same as before? They said it’s your range extender. And they gave me a new router. And I was surprised that was it. And I was puzzled to why I couldn’t use my programmed thermostat. They said the router. And another example what I like about this company. I have had severe money issues. And I couldn’t pay. So now my $245 bill will be broken to equal payments dividend by 4. So let me give you my comparison by 2 different companies. If someone gave me the option for RCN for free. Easy! T-Mobile versus Verizon. Pay me $20 to take Verizon? Pass! ### 1/5 — Would leave 0 stars if possible!! *2022-12-14, version 1.58.14* This is the worst app ever unless you’re making a payment. I’ve been trying to get thru to Xfinity going in 2 weeks now, did the same last month & gave up after awhile. I seem to always get a robot to text with who does not understand anything I am saying, but I do get asked if I would like to make a payment 4 different times when I asked to speak with a representative, asked for a call back, I have also sat on home for 45 min before hanging up & that was after I went thru 10 different prompts (which still did not get me thru to the correct department). I’m not sure if it has anything to do with their change to Xfinity or if it’s just a coincidence that’s when they began to have horrible customer service. Needless to say, I STILL have not been able to cancel my cable tv after realizing I’ve been paying for a extra box that I turned in when I moved 2 years ago, and a premium & sports channel for over a year, never noticed it as I have auto pay & paperless billing. I know I’m not the only one dealing with these problems & wouldn’t be surprised to see a class action suit in the future. ### 1/5 — Not happy with cable anymore to much for too little *2022-08-23, version 1.58.10* This used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun. ### 2/5 — Bad customer service *2022-07-24, version 1.58.10* This app and company used to provide a service that showed how much data your devices had used, this helped you identify if your device was really using that much data or if Comcast was cheating you, they have now lumped all the data back together so you have no idea if Comcast is telling the truth or not, I don’t see how I am maxing out my data usage but Comcast says I am with no way to be able to identify what is doing it, I think Comcast is pulling a fast one trying to gouge my bill and charge us more money by just saying that we have used more data but provide no evidence to back it up. Comcast knows what devices are connected at any one time and have to ability to show how much a device is using but they have deleted that tracking from the app. Probably because it allowed customers to call them on when they are saying you have over used their data when the information doesn’t match what they are saying and charging. This is a big problem and Comcast needs to stop over charging customers with no real data to back up their claims. ### 2/5 — Poor service, lack of response *2022-07-05, version 1.58.10* I was trying to get an answer as to where I could view which of my devices are using up so much data. While trying to find a way to ask a simple question, I was unable to find an email contact, and the chat… it doesn’t work properly. I can ask the first question and anything after that, my message box disappears and I am unable to scroll down to read or click on what the chat bot sends to me. This is not my phone software acting up, as this is the only app I ever have an issue with . On top of that, what really gets me furious is that the option to make changes to your plan online or in app, doesn’t work. Which I am sure the company prefers, otherwise it would make it too easy for people to switch to a lower cost plan. You’d think their IT/support would have a way to see the questions I asked the chatbot and reach out automatically. Tech is supposed to make life easier, not give me the runaround when I’m just trying to find a solution. ### 1/5 — The Worst Service EVER! *2022-06-23, version 1.58.10* Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better! ### 1/5 — Frustrated up to here! *2022-05-31, version 1.58.10* I’ve not been a fan of Comcast for years! Unfortunately, this is the only Internet Service my building offers! I was so hoping the name change to Xfinity would’ve greatly improved its reputation and its service. Boy I thought wrong!! Then I added insult to injury when I decided to end my 20-year relationship with Verizon Wireless to join Xfinity’s mobile phone service plan. I didn’t know the Internet and Mobile Service were two different services. So every time I thought I was paying for my mobile service, it was actually a payment going towards the internet! DOH! It wasn’t until they threatened to terminate my cell phone service for nonpayment that I learned the difference! I asked them to transfer the credit on my internet to my mobile bill, but they said they couldn’t do that. A refund was the only option. This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!! ### 5/5 — their customer service is wonderful *2022-05-19, version 1.58.8* i spoke to a person named Megha, i specifically asked if that was a typo for Meghan and it’s not. they were kind, patient, helpful and as quick as they could be. the problem is not the agents, it’s the customers’ entitlement. treat them with the respect you demand. and you will have a good experience. now, if you are complaining because you can’t pay your bill, that’s on you. don’t give customer service bad ratings because you’re behind on your bills. we all are. i’m sure the agents are as well. the company itself is not anywhere near as devoted and loyal to its customers as its customer service agents are, any day of the week. the app itself always works, has lots of ways to deal with issues without requiring a call in(or worse, a technician, but the app schedules those too). i rated this 5 starts because of the customer service agents. they dont write the policies and have no control over them, nor do their supervisors. comcast as a whole company i would rate 2 out of 5 stars. ### 1/5 — Worst Customer Service *2022-04-13, version 1.58.8* Now 6 months ago a landscaper snapped my cable. Xfinity comes out the next day, tells me I won’t be charged because it wasn’t my fault (I was charged $150!) and lays a new cable across 4 driveways saying that another company will come bury it but that it could take up to 4 weeks. 5 months later I call again to get the cable buried they say, “someone will come tomorrow and assess and it will be buried on Friday” great! I work on location on Tuesday since I was told I didn’t need to be there and when I get home Tuesday evening the “assessor” cut my cable off! I work from home most of the time so of course I had to take time off on Wednesday morning to get a new cable installed. A new bury order is placed and scheduled for 4/8. I don’t have to be there so I plan on working on location (as I do every Friday) but of course when I get home, the cable isn’t buried. I call, they changed the date without telling me (not acceptable) and insist that it will be 4/14 (a day I need my internet to work from home). It is now rescheduled for 4/15, but I have 0 confidence it will be completed. ## Frequently asked questions about Xfinity My Account ### What can I do with the Xfinity app? The Xfinity app allows you to manage your Xfinity account from anywhere. You can check your balance, view and pay your bill, update your account information, personalize your WiFi name and password, troubleshoot your Xfinity devices, and check the status of your service appointments. ### Is the Xfinity My Account app still available? No, the Xfinity My Account app is no longer available as of April 26, 2023. All of its features have been integrated into the new Xfinity app. You should download the Xfinity app to continue managing your account. ### How do I pay my Xfinity bill through the app? You can pay your Xfinity bill by checking your balance and accessing your bill history within the app. The app supports payments using a bank account, credit card, or Apple Pay. You can also sign up for paperless billing with EcoBill. ### Can I troubleshoot my Xfinity devices with this app? Yes, the app provides troubleshooting capabilities for your Xfinity devices. You can refresh your X1 TV box, check the connection status of your devices, and get updates on service outages. The Xfinity assistant is also available to help answer questions. ### Is the Xfinity app free to use? Yes, the Xfinity app is free to download and use. It provides all the functionality previously available in the Xfinity My Account app without any additional cost to manage your Xfinity services. ## Version history (last 2 releases) ### 1.58.15 — 2023-02-23 We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. We truly appreciate your feedback. ### 1.58.14 — 2022-11-30 We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*