# Xfinity Prepaid — Prepaid Internet and Video

> Manage Xfinity prepaid internet and TV services, including refills and payments. (iPhone/iPad app by Comcast.)

- Source: https://appshunter.io/ios/app/xfinity-prepaid/id1436535939 (this page in markdown: same URL + `.md`)
- Developer: [Comcast](https://appshunter.io/developer/298960160)
- Category: Utilities, Entertainment
- Price: Free
- Rating: 1.90/5 from 788 App Store ratings · 169 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 82 MB
- Languages: American English, European Spanish
- Released: 2018-12-18
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/xfinity-prepaid/id1436535939/reviews.md

## What is Xfinity Prepaid?

The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. It’s easy to access your personal account and do things like: 

Refill your services on the go
Check expiration dates and manage payments 
Add new channel packs
Find the closest retailer
Stay up to date on the latest offerings and promotions  

It’s secure and fast - and lets you refill all your Prepaid Internet and Prepaid Instant TV on the go!

Learn more about 'Cal. Civ. Code §1798.135: Do Not Sell My Info' options at https://www.xfinity.com/privacy/manage-preference

## Key features

- Manage prepaid services
- Refill on the go
- Check expiration dates
- Manage payments
- Add channel packs
- Find retailers
- View promotions

## What do users think of Xfinity Prepaid?

Overall sentiment: negative

**Pros**

- 🚀 Easy to refill
- 🔒 Secure network
- 👍 Affordable prepaid option

**Cons**

- 🐛 App crashes frequently
- 🔍 Difficult to update payment info
- ⚠️ Unreliable internet connection
- 🕰️ Slow app performance
- 📞 Poor customer support

**Commonly reported bugs**

- Login issues
- Inability to refill or make payments
- Blank/white screens when trying to access account

**Most requested features**

- Allow updating network password
- Add option to refill for shorter durations
- Improve app stability and reliability

## Recent user reviews (10 of 169)

All indexed reviews: https://appshunter.io/ios/app/xfinity-prepaid/id1436535939/reviews.md

### 1/5 — App never logs in

*2026-08-24, version 3.6*

No mater how many times you force close, refresh or go online to login app and website suck to pay bill. I’d love to actually be able to see my account but this is horrible. If I could give the app -5 stars I would.

### 1/5 — Terrible app

*2026-08-18, version 3.6*

Xfinity prepaid wi-fi? Works perfectly. The app? The worst app I’ve ever had to use. The app turns a 30 second payment into a 10 minute ordeal just waiting for it to load every. single. time.

### 5/5 — Prepaid internet

*2026-08-08, version 3.6*

Great🙌🏾💕

### 1/5 — Refill problem

*2026-07-26, version 3.6*

This just have errors and problems, I can’t refill my wifi

### 1/5 — App never works

*2026-07-18, version 3.6*

Worst app even it never works

### 2/5 — They’ve turn to the worst!

*2026-07-18, version 3.6*

Now while I’d advocate for their services I’ve had them off and on. From Tesla concerts to prepaid. And if I resulted back to this it was because Xfinity rates are just high. Your sign up for a specific package, and the boom your bill changes from month to months and then here’s this service a flare rate of 45 just but your own box. Yeah but literally one day and I mean ONE DAY before your bill is due, they slow your speeds. Once the bill is paid everything is normal. What a damn joke. No wonder why spacelink is coming for yall….  No matter how long people have been with yall, yall don’t care it’s just business

### 1/5 — Garbage

*2026-06-28, version 3.6*

Sorry app

### 1/5 — Trash app

*2026-06-23, version 3.6*

No work for nothing

### 1/5 — Horrible

*2026-06-23, version 3.6*

Horrible app and horrible customer service

### 1/5 — Terrible

*2026-06-03, version 3.6*

Customer service is useless and the IT people on the phone don’t even know what they are doing. He had me restart the modem and the says oh can’t help. Need a tech who can’t come out for 5 days. Think I’ll be switching companies.

## Frequently asked questions about Xfinity Prepaid

### What can I do with the Xfinity Prepaid App?

The app allows you to manage all aspects of your Xfinity Prepaid Internet and Prepaid Instant TV services. You can easily refill your services, check expiration dates, manage payments, add new channel packs, find the closest retailer, and stay updated on the latest offerings and promotions.

### Is the Xfinity Prepaid App free to use?

Yes, the Xfinity Prepaid App is free to download and use. It provides a convenient way to manage your prepaid services without any additional cost.

### What services does the Xfinity Prepaid App support?

The app specifically supports Xfinity Prepaid Internet and Xfinity Prepaid Instant TV services. It allows for seamless management of these prepaid offerings.

### How do I refill my services using the app?

You can refill your prepaid internet or TV services directly through the app. The interface is designed to be fast and secure, allowing you to complete refills on the go.

### Can I add new channel packs through the app?

Yes, the app provides the functionality to add new channel packs to your Xfinity Prepaid Instant TV service. This allows you to customize your viewing options easily.

## Version history (last 5 releases)

### 3.6 — 2020-08-12

Litepay functionality for easier refills, easier access to the activation flow

### 3.4 — 2020-01-01

Links to Comcast Privacy Policy

### 3.3 — 2019-11-12

Optimizations and SDK version updates
Spanish Navigation
Option to access list of open source licenses

### 3.2 — 2019-02-28

Offline Support

### 1.1 — 2018-12-31

Application subtitle,  App images

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## More apps by Comcast

- [XFINITY TV Remote](https://appshunter.io/ios/app/xfinity-tv-remote/id401629893)
- [Xfinity Home](https://appshunter.io/ios/app/xfinity-home/id418965252)
- [Xfinity Stream](https://appshunter.io/ios/app/xfinity-stream/id731629156)
- [Xfinity My Account](https://appshunter.io/ios/app/xfinity-my-account/id776010987)
- [Xfinity](https://appshunter.io/ios/app/xfinity/id1178765645)
- [Xfinity Mobile](https://appshunter.io/ios/app/xfinity-mobile/id1194745615)

All apps by Comcast: https://appshunter.io/developer/298960160

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*