# XFINITY TV Remote — user reviews > 51 indexed App Store user reviews of XFINITY TV Remote by Comcast Interactive Media, rated 1.87/5 from 6,914 ratings. - Source: https://appshunter.io/ios/app/xfinity-tv-remote/id401629893/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity-tv-remote/id401629893.md - Rating breakdown: 5★ 781 · 4★ 357 · 3★ 492 · 2★ 850 · 1★ 4,431 ## What do users think of XFINITY TV Remote? Overall sentiment: neutral **Pros** - 👍 Convenient remote replacement - 🚀 Effective for navigating guide and on-demand - 🙌 Works well when set up properly - 💯 Great for controlling TV when remote is lost **Cons** - 🔇 No volume or power controls - 🤔 Confusing user interface with multiple sections - 🐛 Frequent crashes and connectivity issues - 🤷‍♀️ Missing key remote features like channel up/down **Commonly reported bugs** - Guide data frequently missing or unavailable - Unable to delete old/unused TV devices - Randomly launches into voice command mode - Fails to load channel guide information **Most requested features** - Add volume and power controls - Consolidate UI into a single intuitive layout - Restore remote recording functionality - Allow filtering on-demand content by 'free to me' ## Newest reviews (11 of 51) ### 2/5 — Sub-par By Far *2023-05-13* The Xfinity TV Remote app does indeed function and certainly comes in clutch during those times you just can’t find your actual remote…but sadly, that’s where the fun ends. This is in no way, shape, or form a replacement or even a viable alternative to your standard Xfinity remote; most of its features and functionality are simply not there (ie. volume, channel up/down, ‘home’ button). It’s almost as if the developer quit midway through & they just let this thing go live anyway. So, am I grateful for this app in a pinch? Absolutely. If I was talking to a friend about Xfinity & feeling helpful, would I recommend it to them or even brig it up as a ‘feature’? No way. The Xfinity TV Remote leaves much to be desired…and by the looks of it, it’s going to stay that way, since it’s been getting similar ratings & reviews since Day 1 and remains sub-par all this time later. **Come on, Xfinity. We pay a pretty penny for service…so don’t we, as loyal customers, deserve a basic functional remote app?! Even Vizio offers that & the TV I purchased from them only cost $89! (That’s less than one month’s service with you.) Do you not value our business? I’m not asking you for the ability to launch a rocket from the comfort of my living room…just suggesting you provide the basic industry standard remote app. Wuddaya say?? ### 4/5 — Changes needed for this to be really good. *2021-06-30, version 3.10.0* I love this app for iPhone & iPad. It's voiceover and Zoom friendly for those who are blind and visually impaired. However I have large print enabled on both of my devices and the app wont cater to that. So while large print enabled on my devices it'll show is very small print for the app. That definitely needs to be changed. Also, several of my friends in the Linus community have noticed that the remote feature and this app does not include buttons for power on/off and volume/mute as well as channel up/down. It has every other button available. This too needs to be changed. There also needs to be a way to toggle accessibility settings on and off through the app like an actual remote. Other than that it's a really great app. ### 4/5 — It works now *2021-06-05, version 3.10.0* ***If you update your TVs or cable boxes, you may need to delete and reinstall the app!*** My previous review of one star has now been upgraded to four stars, almost 5. This is because they fixed almost all issues. The remote works fine on both of my Samsung smart TVs. The only issue so far, is that it is not possible to delete previous or old TVs. I switched out my TVs and updated the cable boxes and now the “Edit Devices” section in Settings shows both new and old TVs with no option to remove or delete. The app still works but can be confusing if TV names are the same. iPhone 12 Pro Max iOS 14.6 ### 4/5 — Bug or feature? *2021-04-06, version 3.9.0* This is a really useful app for when I can’t find my remote or want to browse the guide without blocking the screen. BUT, just recently, whenever I open it, it has started launching in the Voice Command screen. I don’t use voice command very much, and I definitely don’t want the app launching there. It’s also not very easy to figure out how to get out of it (you have to tap the microphone button, which doesn’t make sense). I hope this is just a bug, or a version upgrade that they will fix in the future, because it has taken my enjoyment of the app from 5-star to 2-3 star. ### 3/5 — Lags....a lot! *2020-05-31, version 3.8.4* My remote broke while in the midst of stay-at-home orders in March. The stores are closed and I can’t get a replacement remote. For the past two months I’d had to rely on this app to work with my streaming box. It works, but suffers from huge lags. You press a button and then wait for about 3 seconds for it to reflect on TV. Its not such a big issue when doing a voice search, but this delay in changing volume, switching channels or typing something in Netflix search (xfinity doesn’t support voice search in Netflix) is extremely frustrating. I wish they fixed this soon (or opened their stores soon)! Also- it has no power button or volume button! I need to use another app on my old galaxy S5 with an IR blaster to double up as TV remote now 🤯 ### 4/5 — So good for navigating guide/on demand *2020-04-26, version 3.8.4* The remote function (channel change, voice, buttons, etc) is fine. Nothing special. But the star of this app is using it to navigate the guide and on demand listing. Sooo much more pleasant than navigating the X1 interface itself. One star off because the filters are lacking (ie no way to filter by audience or critic score), there's no grouping of shows by season, and a few other minor critiques. If some focus could be pumped into tightening up the on demand/guide functionality of this app, this app could be the holy grail of streaming tv navigation. ### 2/5 — App broke the same day I got an email stating their commitment to keeping things running smoothly *2020-03-15, version 3.8.4* No longer able to view anything at all on the On Demand tab. I’ve tried closing the app fully down, restarting the phone, and deleting and reinstalling, but nothing will make it work again. “Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks. I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago. **Developer response:** Hi there - there were some changes made to our editorial content that resulted in an empty On Demand menu for a short period of time. Those changes have been reverted and you should be able to get into that tab after force quitting and relaunching the app. Thanks for the feedback and being a user of our applications! ### 2/5 — ADD A VOLUME BUTTON, POWER ON/OFF AND JUST REDUCE SCREENS *2020-01-11, version 3.8.4* Most features of the remote are there. However, having 3 different sections is really not needed. Why not just have all the same features of whatever ur current remote being issued out be the same of the UI when customers open it up. There are many other "universal remotes" out there including brands like samsung where they have an app for most versions of their different remotes. Not sure why that would be so difficult to do to make it easier to do. If you want the voice control part to be a separate tab i can kinda understand that, but for the rest it does not make any sense. Or even give the choice to the customer by allowing us to pick which remote resembles their current one and implement those features to an extent based on those choices. One of the BIGGEST ANNOYANCES to me is having no power button at all, but mostly NO VOLUME BUTTON AT ALL, which is very important to all customers to be able to control not only the guide or use on demand, but being able to turn the volume up or down as needed. I mean u have many customers, millions of dollars, dedicated design teams and app teams and NO ONE has thought about adding a volume button. The idea of using the app for a remote is usually when u lost ur remote or when the batteries die and u have done. please just add an on/off button and volume button at the least. ### 2/5 — Trying to get the app fixed *2019-05-17, version 3.8.2* I think i should have just did one star...when I had direct tv I could watch,record and everything and now that I switched over I can’t even watch the local channels on the app...this was supposed to be the best company around and there only letting you do on the app that they want you to and they shouldn’t do that...if they don’t fix it I will find a company that will allow me to do anything I want to when I’m on my app...I shouldn’t have to call people at my house to record a show for me instead of me doing it myself...I like having control for myself not the company telling you basically what you can do... ### 2/5 — Bring back record feature *2019-01-20, version 3.8.1* Let me add my complaint to the long list I have already read about our frustrations not being able to record program from the app. Why was it removed? It was THE most helpful feature in the app and you took it away from us. I would also love to see a star rating next to each movie in the app guide. I have been a Comcast customer from before Comcast bought out my local cable company but I am getting increasingly disgusted with the service. Have you any clue as to why so many are switching to streaming services? Why are you not listening to the customer complaints and bringing back the best loved feature?? ### 2/5 — Useful only when it works *2018-12-23, version 3.8.1* It has been useful to have this app .. as an alternative to Comcast’s remote, to select a new channel when we can’t find Comcast’s, to search for programming. It’s certainly easier to search than with the standard remote. And we don’t care to pay for the X1 service. However, half the time recently it doesn’t work. It seems to forget our credentials and can’t load the program guide. And then it won’t allow us to “Sign Off.” Only solution is the delete the app, reload it, and reenter our login. Stupid! Last updated some 7 months ago. They need to maintain this app if they intend to offer it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t bother *2021-10-09, version 3.10.0* This app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated. I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV. ### 1/5 — Poor design *2021-09-09, version 3.10.0* This app is so poorly designed. Why on earth would developers think users want to see a blank screen a keyboard when first opening the app. There’s no reason why the app can’t open up to the actual controls. You have to press the microphone just to get to the main screen that, for some reason, has 3 separate sections?? voice, directional controls, number pad. All this would literally fit on one screen. When changing the tv you want to control, a whole screen pops up just so the device names can be tiny in the corner. this app is so crudely designed. I don’t know who designed this or who is in charge of the maintenance, but I suggest they find another job because this is a poor attempt at good user interface. It hasn’t changed in YEARS. The ONLY positive thing about this app is that in the event there’s an issue w the remote, I can control the TV. Wish there was power/volume controls though. Also not sure why xfinity has a million apps. Why can’t there just be ONE app to consolidate my account, xfi, remote, home, hotspot, like this is annoying. The only separate app I can understand is the Stream app. do better Xfinity. Customers don’t pay an arm and a leg just to be neglected. ### 1/5 — Guide Data Missing” *2020-08-29, version 3.8.4* “Guide Data Missing” is my biggest problem. This app seems to quit working every now and then. I can’t remember how I got it to work, maybe delete and reinstall. It works pretty good most of the time, then just stops working on my iOS device. I have been trying for about 3 months to get it to work. Finally reinstalled it tonight and got it to work. Tried it again and get “Guide data missing”. I have to give up on this piece of junk. I over rated it at 1 star, but that is as low as the scale goes. I wish the developer would fix it. This app used to at least function. It has not been updated in months which means xfinity doesn’t care. They give us something, brag about it, then forget about it. ### 1/5 — Remote screwed up my TV *2019-12-13, version 3.8.3* My Remote does not work 90% of the time. It takes forever to register the channel, then the screen freezes for several minutes at a time making me miss the beginning of my shows and games! So frustrating. I get error messages telling me that they are having errors or their (Xfinity’s) end and to try again later or to navigate away from the channel and try to come back to it. This has been happening several times nearly every day over the past week. Even the voice selection function using my physical remote does not work. I get locked on an in between screen or the guide page and cannot access the show I want. It’s terrible! I’m gettyready to dump Xfinity! ### 1/5 — App Is “Decommissioned” *2019-11-18, version 3.8.3* At least that is what the tech support person told me this evening. I see that many others have the same problem! My problem began with being unable to change channels using this app - something I have been doing for about the last year or so easily. Looking in t app, I noticed that the cable box was not listed under my devices. So, I called Comcast to find out why my cable boxes no longer showed up under the devices and I was connected to a technical support “expert” who told me it was decommissioned last year. Apparently, there were many issues with the mobile app. If that’s true, why haven’t I gotten ANY communication to that effect and why would it still be available in the App Store? It makes no sense to me. ### 1/5 — Totally trash *2019-08-21, version 3.8.3* Just like all Comcast stuff this absolutely HORRIBLE. my mom was on the phone for 3 hours with costumer service and all they did was say the same things over and over again. at that time we had just gotten home from getting our new equipment and we couldn’t even get through one screen. I have to say we’re are not participating in anything involved with Comcast/Xfinity ever again. also, about the phone remote I can’t even do anything on it it don’t work it’s TOTAL TRASH! As I already said I just wanna make it clear we’re never participating in anything with Comcast/Xfinity again. Hope my reply was useful for other users and for Comcast/ Xfinity to up there game a little have a nice day. ### 1/5 — Needs to Be Deleted From iStore *2019-06-15, version 3.8.3* I am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device. Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process. **Developer response:** Now you can use the app to schedule recordings on the go, then stream them anytime you want. Thanks for your feedback, we truly appreciate your input. ### 1/5 — Downloaded because xr11 remote doesn’t work *2019-05-14, version 3.8.2* Months of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcast products are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability. ### 1/5 — Not connected *2019-05-05, version 3.8.2* It used to work. I would have given a 5 star but now it is a 0 star. Had to give 1 star because a zero star does not work. I could review the channels to see what is on as I am watching a program and change the channel if I wanted to. But now my phone says I must be connected to the internet. I am and I could log off xfinity and re-login and it still says I must must have internet connection. I can browse and all my other apps that need internet work just fine. I tried uninstalling and re-download but nothing. I can see the xfinity remote when I am on a different network other than the one at my house and I can watch the xfinity streaming as well, but not in my own house. Why? ### 1/5 — Used to be much better *2018-10-09, version 3.8.1* The most convenient part of the app was the ability to record programs when away from home. That was a nice option especially for those of us with busy and/or irregular schedules. Why that was taken away is anyone’s guess. I have read other reviews from many months ago where this issue was described. The reviewers were told by Comcast/xfinity that the technicians and engineers were working on the issue. But it never changed. I was told the same thing just 2 days ago. What a joke. Pay over $200 per month and be lied to. In the past I would have given the app 5 stars. However with the “improvements” it is 1 star at best. ## Most praised reviews (10 highest-rated) ### 5/5 — WORKS GREAT AND YOU MUST READ! *2022-09-25, version 3.10.0* Just as a previous comment had said, you must read. After accepting defeat of losing my remote.. I decided to download this app. When I saw all the 1 stars on here I was myself skeptical of downloading it. Went ahead just for the heck of it to see if it will somewhat do a decent job of being my new remote and turns out it works good and completely is a convenient replacement of my wandering old remote. Hate that there isn’t a volume/ power button but other than that, this app has my 5 stars! ### 5/5 — Works completely fine, ignore negative rants *2022-04-08, version 3.10.0* It’s equal parts astounding and terrifying how much of Xfinity’s negative perception would be erased if people took two seconds to think. Your iPhone CAN NOT transmit a IR signal to your tv. This is because this is PHYSICALLY IMPOSSIBLE. Your X1 remote pairs to your tv during setup and does not talk to the box when you hit the volume button. Maybe this app should be renamed to something without “remote” in it, idk. I do wish there was a dark mode though 😝 ### 5/5 — Works great *2021-11-27, version 3.10.0* Idk why this has such a low rating? It Connected with all my boxes instantly after signing in and works just like my normal remote does. Even could use the voice command function and opened up HBO max with it. Perfect for when your laying in bed and can’t find the remote lol 5⭐️⭐️⭐️⭐️⭐️ Edit After reading reviews and seeing peoples complaints it’s obvious that no one takes the time to look through the app and find everything that you’re complaining the app doesn’t have.. it’s all there… arrow and enter buttons being able to look through the guide being able to set to record… it’s all there except a volume function but honestly not that big of a deal… anyways before posting a bogus bad review take the time to learn how to use the app.. honestly not that complicated 🤪 ### 5/5 — Saved by an angel *2021-09-01, version 3.10.0* My remote disappeared & the service rep who answered my call saved the day! . He patiently walked me through the steps to download the tv remote app . Yes, it is not perfect but having my original remote that came with the tv saved tv the day. The app does not have an on/off switch but the remote that came with the tv did. The tech , Angel, shifted my ang into a smile by the time we were finished! Wish I had requested a new remote . In the grand scheme of things it all happened as it could. ### 5/5 — Cannot click to day and time *2021-04-26, version 3.10.0* Since last update, cannot change day and time to look at. Have to scroll screen to get to a future date? Previously could go to date and time in upper left hand corner. Find it glaring, with the enormous amount of complaints, there are no comments from “ app support” ? Either they have no intention on fixing the problems, and or do not care! Newest update appears to have resolved prior day and time issue. Changing to 5 stars for now. ### 5/5 — Works For Me *2020-10-31, version 3.8.4* I read a lot of reviews that say their app just stopped working. I don’t have this problem. Mine works perfectly. Maybe it’s the box itself and not the app. Xfinity is constantly upgrading their boxes and routers. They don’t inform the customers though. They will let you go years with the same box and router. You can call and request a new box and router or go to service center and pick them up. Luckily I have a service center near me. I take mine in for an upgrade every year, no charge. This has solved a lot of problems with performance. You’re paying good money for Xfinity, make sure you have the latest equipment. ### 5/5 — Works perfectly IF YOU UNDERSTAND how it works *2020-05-16, version 3.8.4* All of the reviewers here are leaving 1 star because they don’t understand the app and how it works. For starters, this is only available if you use an X1 box as explained on the description and support doc. Secondly, you can’t use it until you set up your box first. It does not replace the remote that comes with your X1 box. Third: you just realize that the technology used to adjust your TV volume is infrared beams. This isn’t possible with a smartphone because your smartphone doesn’t have an IR beam like a physical remote does. You’re able to control the cable box playback, navigation etc because the app communicates with your box over WiFi (or really app-to-cloud-to-cablebox, for the tech savvy reading) to control it. this isn’t possible with your tv or soundbar etc. Hopefully this helps people and saves you from wasting time on the phone with tech support who also doesn’t understand the app or how it works. I have no affiliation for Comcast but the app works perfectly for me and it’s sad to see such dumb reviews from people who complain it doesn’t work and can’t even read the description. ### 5/5 — App works great! *2020-02-27, version 3.8.4* This app works really great as a TV guide and an internet-powered TV remote. There are complaints that this app can’t change the TV volume; Iphones don’t have Infrared LEDs necessary to control the TV screen’s volume, so the app can’t do that for hardware reasons. What’s really cool is that the app controls the TV directly through the cable. You can control the home TV from your kitchen, your workplace, your car, your local Amusment park, and practically anywhere with internet access. Great way to prank family and friends; you can change the channel on them or hit the “last” button on your Iphone remote and leave them wondering how your TV is changing channels by itself! ### 5/5 — Xfinity the best there is!!! *2019-01-08, version 3.8.1* I’ve had other providers and with any provider your going to have issues. That’s just the industry and with things always changing and updating consistently you’re going to have some errors but I’ve never seen a company take initiative like Xfinity. I have a sister with special needs so my family doesn’t like having electronics around in her space so a huge benefit was the remote app. I can handle everything she needs in her room from my phone and I just loved it! Now we don’t worry about things with batteries and etc in her room. Xfinity you are brilliant! ### 5/5 — Feature removed *2018-08-27, version 3.8.1* I researched for a couple of months before switching from antennae to Comcast a few months ago. The top two features that made me go with them was the voice remote and that I could view guide and set recordings from my iPad which I used every day. I could look ahead at schedule and set things I wanted to record without disrupting my husband watching TV. I could also use it when not home. Now the record from the iPad has been removed - a major feature that I’m paying for. This isn’t what I agreed to when I signed up. Are our bills going to be reduced? I see Dish now has a voice remote and you can record from phone etc. Now I think I made the wrong choice. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*