# Xfinity WiFi Hotspots > Nationwide Wi-Fi hotspot locator and auto-connector for Xfinity Internet customers. (iPhone/iPad app by Comcast Cable Communications Management, LLC.) - Source: https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634 (this page in markdown: same URL + `.md`) - Developer: [Comcast Cable Communications Management, LLC](https://appshunter.io/developer/374309362) - Category: Utilities, Navigation - Price: Free - Rating: 4.06/5 from 76,839 App Store ratings · 52 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 19 MB - Languages: English, French, German - Released: 2012-11-08 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634/reviews.md ## What is Xfinity WiFi Hotspots? Xfinity WiFi Hotspots are the largest, fastest on-the-go WiFi network in the nation, so there is always a hotspot where you need it most. Xfinity WiFi Hotspots are included with your Xfinity Internet service for no additional charge. Stream what you love around town, all while saving on your mobile data plan. Now, the Xfinity WiFi Hotspots app will notify you to install the latest security profile when it’s available to improve your safety and privacy while using Xfinity WiFi hotspots around town. Features: • Stay connected at millions of hotspots nationwide • Automatically create an Xfinity passpoint profile • Automatically create Xfinity 802.1x profiles to connect to secure hotspots where available • Helps iOS automatically connect to Xfinity WiFi hotspots, including secure hotspots where available • Easily locate all near by Xfinity WiFi hotspots with the "Near Me" function • View maps and lists of hotspots, with walking and driving directions • Create and save your favorite hotspots for easy reference later • View the business name of hotspot locations and filter by business category • Download hotspot locations for offline use Requirements: • A WiFi enabled device running iOS 12.0 and up • Xfinity Internet service (Performance tier and above) • Xfinity ID Xfinity Internet customers: Look up your existing Xfinity ID (email, mobile phone, or username): xfinity.com/id Reset your Xfinity password: xfinity.com/password Comcast Business Internet customers: Don’t know your username? https://login.comcast.net/myaccount/bc/lookup Forgot your password? https://login.comcast.net/myaccount/bc/reset Note: Continued use of GPS running in the background can decrease battery life. The Xfinity WiFi Hotspots app is optimized to stop GPS use automatically when you are stationary. To disable GPS in the Xfinity WiFi Hotspots app: On your device go to iOS Settings / Hotspots/ Location and select ‘While Using the App’. Some functionality in the app may no longer be available. ​​​​Learn more about ‘Do Not Sell My Personal Information’ options at https://www.xfinity.com/privacy/manage-preference ## Key features - Millions of nationwide hotspots - Automatic secure hotspot connection - Locate nearby hotspots - Offline hotspot location downloads - Walking and driving directions - Save favorite hotspots ## What do users think of Xfinity WiFi Hotspots? Overall sentiment: negative **Pros** - 🚀 Fast and reliable hotspot connections - 📍 Helpful map of hotspot locations - 🔒 Secure profile for protected access - 👍 Convenient automatic connection to hotspots **Cons** - 🐛 Frequent connection issues and errors - 🤔 Confusing and unintuitive user experience - 🔍 Lack of information about hotspot details - 🤷‍♀️ Inconsistent and unreliable performance - 🔑 Difficulties with login and profile management **Commonly reported bugs** - Repeated prompts to update secure profile despite no updates available - Inability to connect to hotspots despite showing as available - App crashes and login failures on various device types and OS versions **Most requested features** - Improved troubleshooting and diagnostics - Option to manually select and connect to hotspots - Better integration with device Wi-Fi settings - Ability to report inactive or non-functioning hotspots ## Recent user reviews (10 of 52) All indexed reviews: https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634/reviews.md ### 3/5 — App is confusing *2023-03-30* I continually have “update your secure profile”, and I’m duped each time, wasting my moments trying to do what the engineers have programmed it to say only to find out that I don’t have any updates for a secure profile. I’m all up-to-date. Maybe this is a glitch and it could be programmed out for it to not say that. Also, when you go to find a hotspot, it really doesn’t give you much information on how to utilize that and what it is trying to do for me the consumer it’s confusing it does not give you any real help and it’s vague and I’m sure, I’m one of the more technically savvy, so anybody who is less than me is really confused in fact super confused actually would be the case Thank you. David j ### 1/5 — Really worthless *2023-03-01* The support/feedback is to a non-working email. Calling support is also worthless. If you get an actual agent it’s 99% likely that they do not know what you are referring to. A SECURE PROFILE DOWNLOAD. I once had it work but that was like 3 years ago. You will always have to log in and your settings will never be stored so why have an app that’s supposed to auto connect you to Comcast hotspots? The only thing i really like about it is the Apple version has a hybrid map. Not that it actually is useful. Cause when you look at it there are several hotspots just out of reach of your location, so you move to that location only to find that the area you thought was saturated isn’t but the vicinity from your current location is…. ### 1/5 — Doesn’t work *2023-01-19, version 6.2.1* I have been using this hotspot at a cat shelter but then it stopped working, I did some digging and found this app and it said it would fix my connection issues because Xfinity doesn’t want to admit that it doesn’t have as many hotspots as it claims it does, turns out once I downloaded the app it will not download a secure profile for me to use, it also still will not let me connect to the Wi-Fi hotspot, even though only a week ago it worked and I have been issuing it for about a month. Get your crap together Xfinity or your competition will run you out of business ### 5/5 — Xfinity Hotspot! *2022-10-27, version 6.2.1* I usually don’t have any luck getting the hotspot to work in my neighborhood bc it’s a dead zone but I have luck with it after I get out of the neighborhood so thanks for doing an awesome job and keeping everyone connected. It’s very important these days. We live in a Wi-Fi world anymore. People can’t go without the internet. I know I can’t and I’m a 70’s baby. 😂😂😂 ### 1/5 — Useless app and shoddy hotspot service *2022-08-25, version 6.2.0* Since a few weeks ago, XFINITY secure hotspots stopped auto-connecting via installed Xfinity profile. I searched the web and this app came up as a alleged solution, "just update through app and it'll work". So, I did and - what a surprise - it didn't work. App claimed "profile doesn't need an update, it's up to date. So I spent HOURS finding a manual profile download page which Xfinity apparently intentionally buries deep so we can't find it. Downloaded the new profile manually, installed it and yes, it NEEDED update. I deleted the old one and, with the new manually installed one, XFINITY hotspots auto-connect again. What a SAD level of service at Xfinity! ### 1/5 — Scamming me to use data *2022-08-15, version 6.2.0* Since switching to by the gig, I can no longer connect to xfinity Wi-Fi hotspots. Every month they reblock my Wi-Fi again. But I can access it from all my other devices in the same house. Then I have to spend 2 or more days on the phone with customer service. They also steal APC credits from customers. They took mine for two full months and didn’t tell me I was approved and now this! This company is a scam. All my phones have also had to be replaced because the ones they sell don’t work or overheat. So pathetic of a company that’s been in business my entire life. Unbelievable ### 1/5 — Worst user experience ever *2022-07-24, version 6.2.0* This has to be one of the most worthless, poorly planed apps I have ever used. If you manage to find directions on their website it says to download the app and it will install the secure profile. Two different phones, two different os’s. And it doesn’t work. I can’t believe how incredibly complicated they make their process to use the secure xfinity hotspots. They make it sound like it is a great perk being a customer but they really do all they can to deride you from using it. The few times I was able to connect my laptop in the past I was lucky to get a connection that was faster than dialup use to be. ### 1/5 — Useless *2022-07-01, version 6.2.0* All it does is show a map of the locations. So unless you drive to the person's house and ask them there SSID and password you won;t be able to connect to their wifi. There are only local wifi listed in my settings. If settings shows xfinity in the list you need the password to logon and don't know which location it is on the map since there is no way on the map to connect from the App. I've been trying this app since hurricane Irma came thru and have been unable to connect. Even the customer service tech can't help me do it on my IPad. Spent hours today again trying because a truck backed into the cable wire on my street and ripped my cable off the pole. Comcast can't send a repair tech for 5 days!! So I need this app for hotspots to work. So frustrating to see 5 on the streets in my neighborhood but no way to connect!! ### 1/5 — App produced by & for Xfinity, yet not a single Xfinity agent knows what it is..??!?? *2022-06-04, version 6.2.0* Used to be a solid go to app for me with all of my iPhones on my Xfinity Mobile plan, helped to save me from capping out on cellular data usage by auto switching to surrounding Xfinity Wi-Fi Hotspots. Ya know, the #1 selling point of the Xfinity Mobile network..?!?!? Yet, here I am a little if a year of being a customer, using the app almost daily without fail, to here I am now….unable to login, the error message says that my plan does not include access to this App/Service, and if I want access, I need to upgrade. Yet, after 11 consecutive days of trying to cal or contact support, and I just get bounced around from division to division, and NOBODY even knows that this app is. I got asked today by an Xfinity Mobile agent, if I was sure that this app was a genuine Xfinity Application…?!?!? Xfinity Mobile, this is so simple for you to fix…what are you waiting for? ### 5/5 — H⃣⃣O⃣⃣T⃣⃣S⃣⃣P⃣⃣O⃣⃣T⃣⃣ *2022-04-29, version 6.2.0* If I have ever had an issue with my service, this company is more than happy to be helpful and try to work through the issue. This application is a little confusing because I don’t get any use out of it once I leave my house. I understand the concept, super clever! So I just wonder if and when it will work? It’s more then likely a problem with the one trying to figure it out…lol ## Frequently asked questions about Xfinity WiFi Hotspots ### What does the Xfinity WiFi Hotspots app do? The app allows Xfinity Internet customers to connect to the nation's largest Wi-Fi network. It helps you automatically connect to secure hotspots, locate nearby Wi-Fi spots, and provides directions to them, all while helping to save on your mobile data plan. ### How do I connect to Xfinity WiFi hotspots? The app automatically creates the necessary Xfinity passpoint and 802.1x profiles for your device. This enables your iOS device to automatically connect to secure Xfinity WiFi hotspots when they are available and in range. ### Is this app free to use? Yes, the Xfinity WiFi Hotspots app is included with your Xfinity Internet service at no additional charge. You will need an active Xfinity Internet subscription and an Xfinity ID to use the app's features. ### What are the requirements to use this app? You need a Wi-Fi enabled iOS device running iOS 12.0 or later, an Xfinity Internet service (Performance tier and above), and an Xfinity ID. You can find your Xfinity ID and reset your password on the Xfinity website. ### Can I use this app offline? Yes, you can download hotspot locations for offline use. This feature allows you to find and navigate to Xfinity WiFi hotspots even when you do not have an active internet connection on your mobile device. ## Version history (last 3 releases) ### 6.2.3 — 2023-12-18 The Xfinity WiFi Hotspots app is going away soon. To stay connected, Xfinity customers can remove this app from their device and auto-connect to all secure Xfinity WiFi hotspots through the Xfinity app at http://xfinity.com/apps . With the Xfinity app, you can: Manage and protect your account Approve sign-in requests Pay your bill View your plan and services Find and auto-connect to secure Xfinity WiFi hotspots Get real-time help and more Comcast Business customers can learn how to stay connected to Xfinity WiFi hotspots at https://business.comcast.com/support/article/internet/comcast-business-access-public-xfinity-wifi-hotspot/ . Learn more about your options related to 'California Civil Code $1798.135: Do Not Sell My Info' at http://www.xfinity.com/privacy/manage-preference . Xfinity Xfinity App Download the Xfinity App and easily access, control, and enhance your Xfinity services. Plus manage your account, stream, and more. From anywhere. ### 6.2.2 — 2023-04-07 Performance enhancements to security features, The app was updated to incorporate a new two-stage login procedure: authentication of the user via the Comcast Xfinity Login (OAuth) service, followed by the retrieval of profile credential and policy information from the new Comcast SD Portal API, so that entitled customers can request and receive a secure profile. ### 6.2.1 — 2022-09-15 We’re committed to protecting your safety and security. We’ve made it easier to install the latest security profiles to enhance your safety and privacy while using Xfinity WiFi hotspots. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*