# Xfinity WiFi Hotspots — user reviews > 52 indexed App Store user reviews of Xfinity WiFi Hotspots by Comcast Cable Communications Management, LLC, rated 4.06/5 from 76,839 ratings. - Source: https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity-wifi-hotspots/id549643634.md - Rating breakdown: 5★ 51,062 · 4★ 6,622 · 3★ 4,025 · 2★ 2,629 · 1★ 12,499 ## What do users think of Xfinity WiFi Hotspots? Overall sentiment: negative **Pros** - 🚀 Fast and reliable hotspot connections - 📍 Helpful map of hotspot locations - 🔒 Secure profile for protected access - 👍 Convenient automatic connection to hotspots **Cons** - 🐛 Frequent connection issues and errors - 🤔 Confusing and unintuitive user experience - 🔍 Lack of information about hotspot details - 🤷‍♀️ Inconsistent and unreliable performance - 🔑 Difficulties with login and profile management **Commonly reported bugs** - Repeated prompts to update secure profile despite no updates available - Inability to connect to hotspots despite showing as available - App crashes and login failures on various device types and OS versions **Most requested features** - Improved troubleshooting and diagnostics - Option to manually select and connect to hotspots - Better integration with device Wi-Fi settings - Ability to report inactive or non-functioning hotspots ## Newest reviews (14 of 52) ### 3/5 — App is confusing *2023-03-30* I continually have “update your secure profile”, and I’m duped each time, wasting my moments trying to do what the engineers have programmed it to say only to find out that I don’t have any updates for a secure profile. I’m all up-to-date. Maybe this is a glitch and it could be programmed out for it to not say that. Also, when you go to find a hotspot, it really doesn’t give you much information on how to utilize that and what it is trying to do for me the consumer it’s confusing it does not give you any real help and it’s vague and I’m sure, I’m one of the more technically savvy, so anybody who is less than me is really confused in fact super confused actually would be the case Thank you. David j ### 2/5 — Please read *2021-08-30, version 6.1.1* This app is very unsophisticated, so whenever I’m in a hotspot it notifies me to install the latest certificate or whatever but when I go to the app it says there’s no updates or certificates to trust and in settings there’s no profile even though I trusted one to get the hotspot. I’d like there to be a renew lease option or a clear cache for when this happens I can just refresh for when the hotspot is tweaking. Either that or a static certificate option where it can install the latest certificate even if I already have it in case I need to delete the old one for some reason. I don’t even know where certificates are at on ios 14 I don’t think they have them anymore under general. I also just ran into a problem which is why I had to redownload because my hotspot asked for a login which I logged in and it said “no internet available” but usually I’d just shut my phone off and turn it back on and it would connect but today was just a different story and it kept me off and like I said there was no internet and I wasn’t picking up any internet from any other hotspot either as I tested it. ### 2/5 — Lost hotspot connections *2021-07-27, version 6.1.1* I got a new phone and transferred everything from my old phone onto my new phone. Realized that I was not getting internet when I was away from home. I had internet on my tablet away from home and I had internet on both phone and tablet at home. Let’s review costs, ~$240 for xfinity internet and cable, ~$200 for phone with new phone, PER MONTH! Between texting helpline and calling helplines (where they don’t understand me that well because I talk too fast in English and I don’t understand their strong accent) I spent probably 6 hours trying to get it fixed, not counting my daily attempts to try and connect on my own before I break down and try to get help. Last effort resulted in a 48 hour wait for them to turn my hotspots back on?! Oh and a migraine because I tried to do this while riding in the car because I wanted to listen to my playlist 🤯 ### 1/5 — Cannot connect *2021-07-13, version 6.1.1* 12 July- today I am able to connect hotspot. It’s not clear why since no updates have been pushed out since I had the problem. I still can’t load security profile - it says one is loaded, though no shows up in”Profiles”. It appears since mst recent update I’m unable to update hotspot info or connect to xfinity hotspots. The app tells me I need to connect to internet even though I have a good internet connection. When I try to connect to hotspot, I get a connection not available. I removed and reinstalled the app and still no success. I’m running iPad Air. ### 1/5 — IOS Device Issues *2021-07-11, version 6.1.1* It seems after my device was updated to OS 14 I started experiencing problems with connecting to Xfinity hotspots after some investigation I found that other People with IOS devices had similar issues and the problem seems to involve the MAC addresses being excluded from accessing the hotspot network due to a new privacy feature that prevents internet tracking on Apple devices I don’t fault Apple for keeping their customers safe but strongly feel that Comcast Xfinity should do a better job keeping their subscribers happy I’ve also noted that some customers have contacted Xfinity in regards to the problem and we're lucky enough to talk with a representative who knew what was going on and resolved their issue others have stated the fix is short lived with the problem reoccurring after some time. This is not a good thing especially coming from a company priding themselves on having the best network. ### 1/5 — DO NOT INSTALL! *2021-06-08, version 6.0* TL;DR This is essentially malware that screws up your phone forever. You will never be able to stop your phone from trying to connect to xfinity Wi-Fi. You can delete the app. You can disable auto-join. You can unlock your phone and move to a different carrier. The next day your phone will again be configured to connect to every single Xfinity hotspot you pass, whether you have a subscription or not. It will try to connect to ones with half a bar with no hope of getting any data from it, even when you have great cell coverage. And they’re everywhere. ### 1/5 — Don’t connect to xfinity hotspots!!! *2021-04-19, version 6.0* I made the HUGE mistake of trying to connect to an xfinity hotspot. First, most of the time they are dead, meaning you can’t connect to the internet until you turn off wifi and use data. The real problem is no matter how many times you choose to “forget this network” you will continue to connect to one dead hotspot after another. I even disabled “auto join hotspot” but xfinity doesn’t give a crap what phone settings you have, it overrides them and continues to connect to dead hotspots. Their support is no help ### 1/5 — Wow Xfinity BIG disappointment *2021-03-26, version 6.0* Absolute waste non- functioning app. I can’t believe how bad Xfinity actually is. Terribly slow unreliable Expensive internet service which in reality is NO service. Bad customer service-all the representatives I’ve ever encountered have all been foreigners with very little understanding of the English language. Makes the entire process that much more frustrating. Service cuts in and out constantly with no explanation from tech support. Even though I pay every month almost $15 to rent the xFi router/modem -still no dice. Such a BIG name well known provider bah I’m disappointed to say the least. ### 1/5 — Basically worthless. Lots of useless and outdated information. *2021-01-23, version 6.0* I seems like the app is updated with businesses that have tried internet service and they would broadcast a generic “cablewifi” signal but most of these businesses don’t have such a connection anymore or it’s just not functioning at all which makes the app outdated (they cancelled after their special) On top of this there’s no way to report inactive or broken hotspots so that some kind of action can be taken on them so that makes the app completely useless. Also contacting support through the app is useless because the email address doesn’t work resulting in a failed delivery. So if I could give no stars this would be the app that deserves the award. The app works about the same as the mobile hotspots that let you connect to them, they’re completely useless. On a side note I can’t wait for the FCC to grow a pair of balls and finally force these isp’s to hold some kind of accountability for minimum guaranteed speed and reliability. If mobile networks or power companies were this bad in America they’d be shut down by now. ### 1/5 — Everything!!!! Cust. service in stores =be fired!! *2020-12-31, version 6.0* Extremely disappointed in the whole situation with this company as the low rating is an obvious reflection of the rate!!!! My bill is paid automatically monthly!! I’m YET to be able to connect to the hotspots I am unable to log on with my credentials and NOT one of your representatives seem to give aratsA);!!!Ecspecially the location in havertown Pa !!! It’s unbelievable that I am dismissed so easily yet gif forbid a bill was missed or late an hour!!!! I want to ge reimbursed because afterglow these years I’ve had it with this companie Get yours to together!! At least ACT line you give a sh); s!!! Kim S!!! ### 3/5 — Installed and never use this app in over a year. *2020-12-25, version 6.0* I was told to download this app along with my xfinity and xfinity hotspots. Rarely do I use any of these apps. Sometimes I check my wifi connection speed, reset my network or router settings, troubleshoot. Mainly log on just to pay my monthly fees. Internet is faster than most other competitors. Tends to go crazy when using wifi. In the middle of doing something Online or watching a show my connection goes away. I go to log back in my wifi settings but my network is not on the list and if it is I cannot connect. Sometimes wifi signal is completely gone. Then I have to either reset my router or just wait for the network to come back up. Very irritating but I’ve gotten use to this process over the past year. I continue to use Comcast because of the vast network nationwide. I can always find a hotspot when I’m running around my city. And price is ok compared to others. I would like consistency and stability with my network connection. Makes me feel insecure having to reboot or reset daily. ### 2/5 — App Issues *2020-12-18, version 6.0* When attempting to use the app, as soon as I connect to xfinitywifi (unsecured network), the app complains about credentials and logs out. I attempted to communicate with Xfinity tech support, but the first line techs, the “gatekeepers,” are unable to properly troubleshoot and “Open a Ticket.” While in contact with them, I did troubleshoot the issue and found out it is because the app attempts to connect you to XFINITY, which is the business class and encrypted network and normal users cannot use. If you connect to xfinitywifi, which you can do without the app, and log in through the web page, which iPadOS does without the app anyway, you can ignore the app and get moderate speeds. Once you open the app though, you cannot access the network and have to manually switch back to the xfinitywifi network. Currently, the app is only good for the map, which you need to be online for and it only works on somewhere else’s network. Since I have found the workaround, have fun or uninstall the app because it is not needed. ### 1/5 — I have no words... *2020-08-23, version 5.4.2* I am in the middle of a move and we stayed overnight in the new place. I have Xfinity (a pricey package) at old home. After THREE HOURS of following the “directions,” we gave up. Every time I changed the password, then it asked me to sign in, I got a “wrong password” error (or got the “problem on their again try again later,” error, or the “we cannot allow your device” error...you all know the drill.) I kid you not, we quit after 1 am bothering to try, and STILL as of 8 am, my phone was buzzing NONSTOP with repeated notices to sign in. Their motto should be “Xfinity hotspots- as scientific as the Magic Eight Ball, but without all the fun.” ### 3/5 — Verify Profile...? *2020-08-21, version 5.4.2* Not sure who is the responsible party but someone needs to get back to work!! Started a two weeks ago or so, although not the first time I’ve seen it, this time is the worst!! I find a Hotspot or return to one that I been using for years & my iPhone recognizes it & starts the logon steps... looks like everything is fine until a pop up says unable to verify certificates or profile!! I hit Cancel out of instinct without reading only for it to pop back up 3sec’s later, No BS, every 3sec’s rendering any activity on the phone almost impossible. A few dozen pop ups later I managed to make it to my phone settings Profile tab, upon entering there it was “ Not Verified “ bottom of the screen said verify certificate under that was Cancel. Of course I hit Verify thinking that I just did some Tech Support S¥€t,,,, that lasted about .03 seconds because it did NOTHING!! Nothing at all!! Now I’m stack & can only use Cellular Data, Not Good.!.!.! Oh first time I saw it, a while ago it managed to correct its self within a few minutes with No issues Thank You & Please Fix Joe J. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really worthless *2023-03-01* The support/feedback is to a non-working email. Calling support is also worthless. If you get an actual agent it’s 99% likely that they do not know what you are referring to. A SECURE PROFILE DOWNLOAD. I once had it work but that was like 3 years ago. You will always have to log in and your settings will never be stored so why have an app that’s supposed to auto connect you to Comcast hotspots? The only thing i really like about it is the Apple version has a hybrid map. Not that it actually is useful. Cause when you look at it there are several hotspots just out of reach of your location, so you move to that location only to find that the area you thought was saturated isn’t but the vicinity from your current location is…. ### 1/5 — Doesn’t work *2023-01-19, version 6.2.1* I have been using this hotspot at a cat shelter but then it stopped working, I did some digging and found this app and it said it would fix my connection issues because Xfinity doesn’t want to admit that it doesn’t have as many hotspots as it claims it does, turns out once I downloaded the app it will not download a secure profile for me to use, it also still will not let me connect to the Wi-Fi hotspot, even though only a week ago it worked and I have been issuing it for about a month. Get your crap together Xfinity or your competition will run you out of business ### 1/5 — Useless app and shoddy hotspot service *2022-08-25, version 6.2.0* Since a few weeks ago, XFINITY secure hotspots stopped auto-connecting via installed Xfinity profile. I searched the web and this app came up as a alleged solution, "just update through app and it'll work". So, I did and - what a surprise - it didn't work. App claimed "profile doesn't need an update, it's up to date. So I spent HOURS finding a manual profile download page which Xfinity apparently intentionally buries deep so we can't find it. Downloaded the new profile manually, installed it and yes, it NEEDED update. I deleted the old one and, with the new manually installed one, XFINITY hotspots auto-connect again. What a SAD level of service at Xfinity! ### 1/5 — Scamming me to use data *2022-08-15, version 6.2.0* Since switching to by the gig, I can no longer connect to xfinity Wi-Fi hotspots. Every month they reblock my Wi-Fi again. But I can access it from all my other devices in the same house. Then I have to spend 2 or more days on the phone with customer service. They also steal APC credits from customers. They took mine for two full months and didn’t tell me I was approved and now this! This company is a scam. All my phones have also had to be replaced because the ones they sell don’t work or overheat. So pathetic of a company that’s been in business my entire life. Unbelievable ### 1/5 — Worst user experience ever *2022-07-24, version 6.2.0* This has to be one of the most worthless, poorly planed apps I have ever used. If you manage to find directions on their website it says to download the app and it will install the secure profile. Two different phones, two different os’s. And it doesn’t work. I can’t believe how incredibly complicated they make their process to use the secure xfinity hotspots. They make it sound like it is a great perk being a customer but they really do all they can to deride you from using it. The few times I was able to connect my laptop in the past I was lucky to get a connection that was faster than dialup use to be. ### 1/5 — Useless *2022-07-01, version 6.2.0* All it does is show a map of the locations. So unless you drive to the person's house and ask them there SSID and password you won;t be able to connect to their wifi. There are only local wifi listed in my settings. If settings shows xfinity in the list you need the password to logon and don't know which location it is on the map since there is no way on the map to connect from the App. I've been trying this app since hurricane Irma came thru and have been unable to connect. Even the customer service tech can't help me do it on my IPad. Spent hours today again trying because a truck backed into the cable wire on my street and ripped my cable off the pole. Comcast can't send a repair tech for 5 days!! So I need this app for hotspots to work. So frustrating to see 5 on the streets in my neighborhood but no way to connect!! ### 1/5 — App produced by & for Xfinity, yet not a single Xfinity agent knows what it is..??!?? *2022-06-04, version 6.2.0* Used to be a solid go to app for me with all of my iPhones on my Xfinity Mobile plan, helped to save me from capping out on cellular data usage by auto switching to surrounding Xfinity Wi-Fi Hotspots. Ya know, the #1 selling point of the Xfinity Mobile network..?!?!? Yet, here I am a little if a year of being a customer, using the app almost daily without fail, to here I am now….unable to login, the error message says that my plan does not include access to this App/Service, and if I want access, I need to upgrade. Yet, after 11 consecutive days of trying to cal or contact support, and I just get bounced around from division to division, and NOBODY even knows that this app is. I got asked today by an Xfinity Mobile agent, if I was sure that this app was a genuine Xfinity Application…?!?!? Xfinity Mobile, this is so simple for you to fix…what are you waiting for? ### 1/5 — Pay your death husbands bill or else! *2022-03-31, version 6.2.0* My husband passed away several years ago and I thought all of the account information to back then in 2001 was taken care of. I was told by multiple people that it would be removed. I have lost my house my job my pets husband almost everything I own healthier in my entire life savings. Now you want me to go back in time and prove that my husbands dead. Dad the bill was supposed to be in his name don’t know how I gotten mine. I’ll also say Trans Union listed me as the one dad not him for upwards of a year. Long story short I need to go back to zero like it was at one point I’m not sure when or how but I don’t live in Portland since 2019 so I’m not sure how when or where this account happened. ### 1/5 — No Wi-Fi! *2022-02-18, version 6.2.0* My brand new iPhone13 would not connect to wi-fi all of a sudden. As a result, my data usage for the first 5 days of this billing cycle is more than my entire last month. I did not even realize the wi-fi wasn’t connected! When I tried to join my own network the phone would not recognize it! I only discovered the problem when I got the notice that I’d used 90% of my data! My phone is set to join wi-fi automatically, but wouldn’t even do it manually!! As a result my bill will be double last month’s! Not happy! Sent from my iPhone ### 1/5 — Useless and overly complicated *2022-01-22, version 6.2.0* The app doesn’t really do anything when trying to connect to WiFi, yet you have to have it in order to do so. There is no guide, and once I got it working I couldn’t tell you what I did for it to work. It seems that magically my phone connected to the WiFi and it was working( when the 50 other times I connected in the same way my phone connected to it and there was no internet connection even though it was connected) Ridiculous that it’s even needed. I’m convinced it’s just some corporate scheme or something ## Most praised reviews (10 highest-rated) ### 5/5 — Xfinity Hotspot! *2022-10-27, version 6.2.1* I usually don’t have any luck getting the hotspot to work in my neighborhood bc it’s a dead zone but I have luck with it after I get out of the neighborhood so thanks for doing an awesome job and keeping everyone connected. It’s very important these days. We live in a Wi-Fi world anymore. People can’t go without the internet. I know I can’t and I’m a 70’s baby. 😂😂😂 ### 5/5 — H⃣⃣O⃣⃣T⃣⃣S⃣⃣P⃣⃣O⃣⃣T⃣⃣ *2022-04-29, version 6.2.0* If I have ever had an issue with my service, this company is more than happy to be helpful and try to work through the issue. This application is a little confusing because I don’t get any use out of it once I leave my house. I understand the concept, super clever! So I just wonder if and when it will work? It’s more then likely a problem with the one trying to figure it out…lol ### 5/5 — Hot spots : hot app *2021-03-01, version 6.0* I love it...it’s an answer to my prayers . I was on the phone all day yesterday with xfinity, Microsoft and finally the local police trying to get hackers off my WiFi . Nothing worked until I covered my router with tin foil decreasing my WiFi range. That resulted in them flying a router equipped drone near my house in order to connect to one of my accounts (that’s all they need , one email connected then they can access the iPhone which they use to change settings on my computer ..this drags on sometimes for a week until I reboot yak yak yak..I couldn’t believe it. But a new friend I had dinner with last night who just recently moved here came up with this idea of xfinity hot spots if only to get the hackers info confirmed for the local popo. While I pop pooed that idea last night I tried it just now and after a little skilled tinkering ... IT WORKS.., Signal is a bit weak but tv is streaming away . I’ll put an antenna on my roof . See ya then .., Den ### 5/5 — Lifesaver for Virtual Teacher during COVID *2020-12-13, version 6.0* My students more than rely on my access to wifi while they are learning virtually due to COVID. I confirmed with Xfinity that I could access my hotspot anywhere depending on whether or not the wifi cooperated on campus or anywhere else I was working, because students would email me in a panic no matter where I was nor the time. 10 stars out of 5. ### 5/5 — Does it really work???? ☹️ 1⭐️ *2020-08-21, version 5.4.2* If I find a hotspot and I can get it to let me connect it boots me after 5 minutes or less! It always asks for my password! What's with this? I've got The Xfinity security, the app, and 1 time in a month it scrolled a list for me to connect to. Let's see if they really read this! It took 3 yes 3 installs at my home and a month without TV 📺, Phone 📱, and WIFI , And to top it off they lost my old phone number too! At least the company I was with worked. They were slow but worked! My home wifi is the only good thing! Oh 2 year LOCKED IN PRICE YEA RIGHT! ITS INCREASINGLY RAISES EVERY MONTH SINCE MARCH! Until I'm helped and answered my rating stays 1 ⭐️! If I get help and answers I will raise my 1⭐️to what it deserves! Plz watch this post! People do ur homework! They have good home wifi if u stay inside. That's only reason they got 1⭐️! GOD BLESS ### 5/5 — Great App!! *2020-03-19, version 5.4.2* I love this app! It makes my life so much easier, before I started using Xfinity Mobile I would never try to find an open WiFi network and if I did most of the time they would be password protected (A lot of them were businesses at that!), then if I was able to connect it wouldn’t work half the time, so in the end it would be a total wast of time! Now as long as my WiFi is turned on it will automatically connect to any xfinity hotspot without ever asking me for a password or if I wanted to join (which I have mine set to connect automatically but you can always change that under the settings if you don’t like that). I have never had any issues with the WiFi hotspots either, it’s always fast and dependable, unlike most businesses 😊👍🏼 ### 5/5 — Can’t log in (fixed) *2018-11-08, version 5.3.0* I downloaded this app after someone showed it to me (I am a Comcast/xfinity customer), interested in where the nearest hotspots were, but it won’t even let me log in. I type in my email, password, and device name, hit the login button, and the app immediately crashes. Have tried probably 20 times with the same result. Have also tried uninstalling and reinstalling with the same issue. Will change my review once this gets fixed. UPDATE: I tried logging in without putting in a device name, and that happened to work. Weird solution, but hope it can help someone else out there with the same problem. ### 5/5 — Don't hate! *2018-09-16, version 5.1.3* I love this app. I have an internet only iPad and so does my mom. This is great for use when I am out and about. It does not work everywhere but it does work out in the field. I don't use it often and but it has been very helpful when it worked when I needed it to. Think about it. I often say "Well your pad won't work here, only at home." Then I remember this app and I say "Wait! I can get us on the internet here!" And bam! There is service! It is not perfect but it is very useful. ### 4/5 — Pretty on the spot! *2021-09-01, version 6.1.1* This is a good app for what it does. It doesn’t take up a lot of space. It lets me download known hotspot locations for off-line usage; which really comes in handy when my son is using his iPad on those long drives. I have all the options I want security wise. Logging in is extremely easy. Best feature is that it automatically logs me in to the next hotspot. I think my only issue is that it can be a little spotty when you know there should be a hotspot nearby. ### 4/5 — Please fix app crash on login! *2019-02-23, version 5.3.0* I recently got the Xfinity WiFi Hotspot service and I wanted to have a map of all the available hotspots. However, upon downloading and trying to sign in to the hotspot app, it goes black and crashes. When I tried it again, it prompted me to send a crash report (which I did) and sign in again. Still, no luck! Please release a patch for this so I can see all of the hotspots and not have to login on the website version! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*