# Xfinity — user reviews > 5,161 indexed App Store user reviews of Xfinity by Comcast, rated 4.30/5 from 1,367,129 ratings. - Source: https://appshunter.io/ios/app/xfinity/id1178765645/reviews - App overview in markdown: https://appshunter.io/ios/app/xfinity/id1178765645.md - Rating breakdown: 5★ 1,004,989 · 4★ 111,052 · 3★ 54,621 · 2★ 35,067 · 1★ 161,400 ## What do users think of Xfinity? Overall sentiment: negative **Pros** - 🚀 Fast internet speeds - 👍 Helpful app features - 🔒 Secure home network **Cons** - 🐛 Unreliable internet connectivity - 💩 Poor customer service - 🤖 Confusing app interface - 🤑 Expensive and overpriced **Commonly reported bugs** - Login issues and app freezes - Inability to manage network devices - Inconsistent app functionality **Most requested features** - Detailed data usage tracking - Customizable parental controls - Improved app stability and performance ## Newest reviews (17 of 5,161) ### 3/5 — Needs improvement made *2026-08-24, version 6.9.0* The app is currently below satisfactory. The mail feature is incomplete, inconsistent, unreliable and it isn’t really user friendly . ### 3/5 — Billing *2026-08-24, version 6.9.0* I can’t seem to get you to understand that you are over billing me twice. Using my credit card and my banking account. I have been to Comcast’s 4 times this last month. Been assured it has been taken care of. Something is wrong with our communication with comcast ### 1/5 — Wrong information, unable to speak to a person for customer support *2026-08-24, version 6.9.0* The app shows incorrect plan information, has been for well over a year, and trying to get in contact with a customer servant agent is practically impossible. The AI chat agent runs in complete circles and is of nearly no assistance. ### 1/5 — Worst App Ever *2026-08-24, version 6.9.0* Don’t know if all these reviews are incentivized or what. I’ve never had a single positive experience while using this app. It is extremely buggy and makes the simplest things a Herculean task. Can’t even pay my bill without it telling me something has gone wrong before I can even get to the page. Ridiculous ### 1/5 — Pointless unless you’re paying your bill *2026-08-24, version 6.9.0* This app is useless. I have to change my password every time I log in and when I do I can never find what I’m looking for. ### 1/5 — Worst Customer Service!!! *2026-08-24, version 6.9.0* I’ve been a customer since the 1990s. I have never experienced this level of incompetence in a customer service setting with a company of this size. The AI assistant and the phone AI seem designed to prevent customers from speaking with a live agent. There is no way to report specific information about a situation because the chat and even call options are limited. The “call Xfinity’ option hangs up on me once it has spit out the parameters it is programmed to provide. If, by some miracle, I should reach a live agent, what they tell me rarely is accurate and true. Additionally, the mobile service is the worst I’ve ever experienced. I’m currently researching for a company that actually has some interest in a the customer. ### 1/5 — Yo *2026-08-24, version 6.9.0* STOP UPDATING THIS APP EVERY TWO DAYS 😭😭 ### 2/5 — App refusal to Allow me to access account *2026-08-24, version 6.9.0* The app is not allowing me access to my account so I can make a payment. No options to come back later. They want their money but make it so difficult to reach the location to pay. ### 4/5 — Why *2026-08-24, version 5.52.0* It’s not letting me upgrade it ### 1/5 — Constant Excuses *2026-08-24, version 6.9.0* I have started out on a plan with a restricted amount of data, but I’m constantly being charged full price for less product. This is the epitome of bait and switch. Unfortunately, the choices in Wi-Fi are limited here in Colorado. Very unhappy. ### 1/5 — Services *2026-08-23, version 6.9.0* It suck! ### 1/5 — app’s usability is poor *2026-08-23, version 6.9.0* A day long outage, but app doesn’t give any option to apply credit. ### 1/5 — Terrible *2026-08-23, version 6.9.0* Literally the worst company on planet earth. Glitchy playback I. Stream app. Can’t play certain things outside the home. Constant requirement to log in again. Just super inconvenient. Always. ### 1/5 — Issue *2026-08-23, version 6.9.0* Unable to open app with Xfinity wifi connected. How are you gonna offer WiFi and not allow people to open your app while connected to WiFi? ### 1/5 — Horrible *2026-08-23, version 6.9.0* Terrible support setup and not helpful to customers ### 4/5 — Services *2026-08-23, version 6.9.0* Terrible ### 1/5 — Horrible *2026-08-23, version 6.9.0* The app can’t seem to distinguish between an old account and the current one. So if you have moved service make sure you’re paying to the right account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Support *2026-08-24, version 6.9.0* Possibly the worst support of any organization I deal with. Disgraceful lack of support of a 92 year old customer. ### 1/5 — If you want unreliable internet, use Xfinity! *2026-08-24, version 6.9.0* For the last 3-4 weeks, our internet has gone down multiple times throughout the day. It has probably been down more than it’s been working. Zero communication/updates from Xfinity. 4 neighbors told me they were switching providers in the last 2 days. This is awful. Customer service is awful. Run. ### 1/5 — Comcast what in the world happened!?!? *2026-08-24, version 6.9.0* Do yourself a favor; live without WIFI. It’s not worth anything they put you through to get it. ### 1/5 — Extremely Disappointed With How My Issue Was Handled *2026-08-24, version 6.9.0* I was given specific information regarding my bill, made the requested payment, and was still billed differently than promised. After multiple attempts to resolve the issue, I ultimately had to file an FCC complaint. No one took accountability or made it right. After years as a customer, there was absolutely no loyalty and no accountability shown. I’m leaving Xfinity for AT&T ASAP. ### 1/5 — Prescription login link *2026-08-24, version 6.9.0* But you never gave me one . ### 1/5 — Basic cable *2026-08-24, version 6.9.0* Not worth the money ### 1/5 — Garbage *2026-08-24, version 6.9.0* Absolute garbage of an app. Company has no customer service and wants everything to be resolved through the app, but the app is trash. Internet always down. Clown show. ### 1/5 — Bad AI assistance *2026-08-24, version 6.9.0* There’s no way to get a trap agent ### 1/5 — Live agents to assist with anything *2026-08-24, version 6.9.0* Terrible awful ### 1/5 — TV Wi Fi Service *2026-08-24, version 6.9.0* The worst app I have ever had ! Xfinity’s basic service plan is so basic, it kicks me out constantly every single day all day ! Everyday watching tv is a very unenjoyable experience ! FIX IT or I will move my service back to comcast ! ## Most praised reviews (10 highest-rated) ### 5/5 — My self service very important *2026-08-24, version 6.9.0* I am so happy for the services of this team that I will be working with them ### 5/5 — Recent home service *2026-08-24, version 6.9.0* I had a problem watching live tv but was able to stream programs on Netflix etc. Got a next day appointment and right on schedule 2 repairman arrived and asked what my tv problem was and I explained. The lead repairman explained I needed a new WiFi modem. He finally got my tv working as it should. It took 3 modems to get it working. The 2 men were courteous, immediately went to work, and my problem was solved. The 2 men were great representatives for Xfinity…neat, pleasant, knowledgeable, and successful! ### 5/5 — Great CS Reps *2026-08-24, version 6.9.0* I’ve been ahead of my bill for 3 months now because i fell behind for 3 months and the customer service rep did a courtesy credit for all the late fees. Its really helped me get past a rough patch and i really appreciated that goodwill gesture. Good business thank you to whoever that was and whoever is behind that type of company culture ### 5/5 — Xfinity App *2026-08-23, version 6.9.0* The Xfinity app has proven to be a reliable asset for managing our network infrastructure at ZZYZX Services LLC Utah. The interface is intuitive, account management is seamless, and monitoring connectivity across our primary setup is consistently reliable. Our only recommendation for future updates would be broader syncing capabilities across a wider range of smart devices and third-party hardware. Expanding device compatibility would make network administration even more streamlined for modern business environments. Overall, it is a well-designed, highly functional app that delivers great value for daily operations. Highly recommended. ### 5/5 — Exceptional Product *2026-08-22, version 6.9.0* Great internet speed/coverage. Cameras alert me when in “Away” mode, great service all around. 😊 ### 5/5 — Henry- A member for over 18 years. *2026-08-22, version 6.9.0* If you will remove the service l don’t want l can and will get you an excellent service review. ### 5/5 — This is Stephanie Hilmo *2026-08-22, version 6.9.0* Internet ### 5/5 — Exelente servicio por el técnico *2026-08-21, version 6.9.0* Muy bueno el mejor , gracias a su excelente servicio y trabajo muchas quedé maravillosamente satisfecha por su gran trabajo labor Ezequiel Fonzeca ### 5/5 — Excellent customer service *2026-08-21, version 6.9.0* I got a new modem. It was not working at all. I set up an appointment for someone to come out to my house, I had got a call from Xfinity. He helped me over the phone and hooked everything up. It was wonderful. Excellent customer service thank you Xfinity. I’m so glad to be your customer ### 5/5 — Xfinity home *2026-08-20, version 6.9.0* So happy with my service! Thank you very much 😁👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*