# XI Moments — InMoment > Customer experience monitoring and action management tool with integrated case management. (iPhone/iPad app by InMoment, Inc..) - Source: https://appshunter.io/ios/app/xi-moments/id1537755799 (this page in markdown: same URL + `.md`) - Developer: [InMoment, Inc.](https://appshunter.io/developer/489489273) - Category: Business - Price: Free - Rating: 5.00/5 from 2 App Store ratings - Age rating: 4+ - Requires: iOS 16.0 · 59 MB - Languages: American English, Arabic, Armenian, Bulgarian, Khmer, Croatian, Czech, Danish, Flemish, Estonian and 33 more - Released: 2022-06-27 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/xi-moments/id1537755799/reviews.md ## What is XI Moments? Moments empowers users to monitor the customer experiences that matter most through a curated data feed, featuring relevant insights tailored to their role. Users can easily drill down by account or program and quickly access any date ranges, saved views, and collections of feedback spanning multiple data sources. With powerful filtering and customizable views, administrators can publish topic-specific or role-based views that make it easy for users—including executive leadership—to connect with the experiences their business delivers. These views turn simple metrics into meaningful data, revealing trends in sentiment, keywords, and top customer topics. Moments goes beyond just insights—it’s built for action. Users can share feedback, add experiences to themed collections, mark experiences as complete or invalid, and close the loop with customers—all within a streamlined application. Case Management is fully integrated into the app, giving users the ability to manage and resolve cases on the go. As soon as a case comes in, users can take immediate action—viewing all cases tied to their assigned hierarchy or location, or filtering down to just the ones assigned to them. They can respond directly to customers using templated replies, review customer messages, and complete closed-case surveys to capture important details like root cause. Whether in the field or at the office, Moments Mobile ensures users have the visibility and tools they need to take timely, effective action—and truly make every customer moment count. ## Key features - Curated customer experience data feed - Role-tailored insights - Drill down by account/program - Customizable views and filtering - Integrated case management - Actionable feedback sharing - Direct customer response ## Frequently asked questions about XI Moments ### What is XI Moments used for? XI Moments is used to monitor customer experiences through a curated data feed, providing insights tailored to your role. It also includes integrated case management for resolving customer issues and communicating with them directly. ### Is XI Moments free to use? Yes, XI Moments is available for free. There are no in-app purchases or advertisements mentioned in the provided data. ### What devices does XI Moments support? XI Moments is currently supported on iPhone devices. ### How often is XI Moments updated? The latest version of XI Moments was released on October 14, 2025. While specific update frequency isn't detailed, this indicates ongoing development and support. ### What is the age rating for XI Moments? XI Moments has an age rating of 4+, making it suitable for a wide range of users. ### Can I manage customer cases with XI Moments? Yes, XI Moments features fully integrated Case Management, allowing users to manage and resolve cases on the go, respond to customers, and review case details. ### How does XI Moments help with customer insights? XI Moments transforms simple metrics into meaningful data by revealing trends in sentiment, keywords, and top customer topics through customizable views and powerful filtering. ### What are the benefits of using XI Moments for businesses? Businesses can gain visibility into customer experiences, take timely actions to improve satisfaction, and efficiently manage customer service cases, ultimately aiming to make every customer moment count. ## Version history (last 5 releases) ### 2.0.1 — 2025-10-14 • Product tour for Case feature • Bug fixes and security improvements ### 2.0 — 2025-06-30 • Added support for Single Sign-On (SSO) • Added Case Management tab with Customer Conversation Panel and Standard Close Loop Survey • Bug fixes and improvements ### 1.5.1 — 2025-01-15 • Bug fixes and improvements ### 1.5 — 2024-09-25 • Bug fixes and improvements ### 1.4.2 — 2024-06-17 • Improved user login screen • Bug fixes and improvements ## More apps by InMoment, Inc. - [InMoment Mobile](https://appshunter.io/ios/app/inmoment-mobile/id1125480616) All apps by InMoment, Inc.: https://appshunter.io/developer/489489273 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*