# 浩客XM

> Customer experience management platform for feedback collection and analysis. (iPhone/iPad app by Xi'an Goldendata IT Co., Ltd..)

- Source: https://appshunter.io/ios/app/xm/id1633889207 (this page in markdown: same URL + `.md`)
- Developer: [Xi'an Goldendata IT Co., Ltd.](https://appshunter.io/developer/1509416961)
- Category: Productivity, Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 17+
- Requires: iOS 14.0 · 5 MB
- Languages: English
- Released: 2022-08-08
- Data updated: 2026-06-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/xm/id1633889207/reviews.md

## What is 浩客XM?

浩客XM是新一代的客户体验管理平台，通过CSAT，NPS调研等问卷收集各渠道触点的客户反馈，绘制客户旅程地图，实时统计分析客户体验数据，仪表盘数据展示。自动化流失预警。浩客XM优化提升客户留存率和生命周期价值，提升口碑增加复购。

## Key features

- CSAT and NPS surveys
- Customer journey mapping
- Real-time data analysis
- Dashboard data visualization
- Automated churn alerts
- Improve customer retention


## Frequently asked questions about 浩客XM

### What is 浩客XM?

浩客XM is a customer experience management platform that collects feedback via CSAT and NPS surveys. It helps map customer journeys, analyze experience data in real-time, and provides automated churn alerts.

### How does 浩客XM improve customer retention?

By collecting and analyzing customer feedback, 浩客XM helps businesses understand customer needs and pain points. This allows for targeted improvements to the customer journey, leading to increased retention and lifetime value.

### What types of surveys does 浩客XM support?

浩客XM supports various survey types, including Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys, to gather customer feedback across different touchpoints.

### Does 浩客XM offer real-time data analysis?

Yes, 浩客XM provides real-time statistical analysis of customer experience data, displayed on interactive dashboards for immediate insights.

### What devices is 浩客XM available on?

浩客XM is available on iPhone and iPod devices.

### When was 浩客XM last updated?

The latest version of 浩客XM, 1.3.2, was last updated on February 16, 2023.

### Is 浩客XM suitable for younger users?

浩客XM has an age rating of 17+, indicating it is designed for adult users and may contain content or features not suitable for children.

### Does 浩客XM have ads?

No, 浩客XM does not contain advertisements.

## Version history (last 5 releases)

### 1.3.2 — 2023-02-16

- 点击蒙层支持关闭弹框
- 弹框Message事件更新适配

### 1.3.1 — 2023-02-03

- 问卷ID添加默认值
- 修复评价无法打开

### 1.3.0 — 2023-02-02

- 问卷/评价样式调整

### 1.1.2 — 2022-09-13

- 接口权限调整

### 1.1.1 — 2022-09-07

关闭按钮移到弹框内部
点击空白区域/预览按钮隐藏键盘

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## More apps by Xi'an Goldendata IT Co., Ltd.

- [金数据客户端](https://appshunter.io/ios/app/id1487015094)

All apps by Xi'an Goldendata IT Co., Ltd.: https://appshunter.io/developer/1509416961

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-13.*