# Xola Merchant — user reviews > 15 indexed App Store user reviews of Xola Merchant by Xola, Inc., rated 2.30/5 from 22 ratings. - Source: https://appshunter.io/ios/app/xola-merchant/id861230037/reviews - App overview in markdown: https://appshunter.io/ios/app/xola-merchant/id861230037.md - Rating breakdown: 5★ 3 · 4★ 2 · 3★ 3 · 2★ 4 · 1★ 10 ## Most critical reviews (10 lowest-rated) ### 1/5 — garbage. *2021-01-18, version 2.0* this app used to work somewhat well but with the latest ios update, it won’t even allow me to login. i even got a new phone and thought maybe the app would work on the new phone but it still gets stuck on the login page. i’m assuming it doesn’t work because it is not supported by the newest version of ios. please fix this. ### 1/5 — Not user friendly *2020-11-03, version 2.0* No notifications for bookings It’s difficult to navigate the different menus The app crashes constantly No way to see if there other shifts are covered or view other schedules for coordination You have to select every individual to make sure you have all of the add-ons accounted for, there isn’t a way to see a list of who purchased them. No way to view all scheduled shifts in the month, you have to select each individual day to see what’s scheduled Overall an awful app and I hope our bosses switch. ### 1/5 — The app doesn't open *2019-12-27, version 2.0* Rather than gouging your customers illegally and doing who knows what with said funds, reinvest in your product suite so that its at the very least functional. The app loads to a blank screen and nothing more. Very frustrating trying to run a business with a tool like this! ### 1/5 — :( *2019-08-11, version 1.8* This app is miserable to work with.. you guys should really warm up the old software developers brain muscles... or get a new one.. ### 1/5 — Low quality app *2018-03-23, version 1.5.6* This app would be nice if it worked. Most of the time it won’t even load when I open it and it’s not because I have a bad internet connection. The app is just lame. I don’t like having to do everything on safari because the app is useless. Fix your app ### 2/5 — iPhone app needs work. *2021-02-28, version 2.0* Update feb 2021. If u type in the wrong password it just sits there spinning saying it loading but doesn’t tell u it’s the wrong password. And because it’s not a native app nothing saves ur password. Face ID etc. The iPhone app version of xola is essentially useless. Super slow and clunky and very limited features. iPad app is OK. IT works but for it to update the info and refresh I have to close and re-open the app every time. Almost similar to the web base version. A lot more functionality though which is good since we use iPads to check everyone in and also for bookings. Could be faster though. ### 2/5 — Hardly works well *2019-12-29, version 2.0* The app works so that I can make bookings but the app will glitch and items will move around and then some buttons won’t work or they will do something different as the image for the button just moved over. It is a poorly maintained app that needs attention. ### 2/5 — Could be a lot better *2019-06-15, version 1.7* Y’know what would be cool? Not even cool; you know what would be basic and smart functionality? I’ve I could get notifications for new purchases and bookings. If that’s possible now it sure is not clear how I turn it on. In general the app is really clunky and feels bad to move around in. It’s easier to check things out on the mobile website, but I have to log in every time to do that. I wish the app was a lot more functional than it currently is. ### 2/5 — iPhone app works about 10% of the time *2018-03-23, version 1.5.6* I’ve been struggling with this app for almost two years and it worked for like a year fine (after I figured out I couldn’t stay logged in or it would freeze) but recently it’s just been a mess. Right now I can’t get past the first page after you log in and am frustrated as I use this for my job. Hopefully the bugs get fixed. ### 3/5 — No notifications! *2020-09-16, version 2.0* I hate having to check my phone 24/7 since I won’t be notified if there is a booking or not ## Most praised reviews (5 highest-rated) ### 5/5 — Love it *2018-05-03, version 1.5.6* Xola has been a wonderful transition and their app works out great for us! ### 5/5 — Awesome!! *2016-05-12, version 1.3.0* Awesome! Now I can control my business from the touch of my phone. So excited!! ### 4/5 — Could be better *2021-03-26, version 2.0* My app is not loading correctly lately. We also utilize Xola waivers which is great, however, our guide can not look on the app to see if waivers have been signed. They have to log into the website. ### 3/5 — Doesn’t refresh *2018-12-29, version 1.5.6* Just know that it does not refresh unless you close it and reopen it. We almost missed two last minute bookings because it did not refresh. Luckily we have xola set to text new bookings and that works in real time. ### 3/5 — iPhone app needs work *2017-08-18, version 1.5.6* I love the convenience of an iPhone app, but it needs some work to fix a couple of issue and some serious enhancements. First off, the Load More does not always work. It seems to be a bug that when you press Load More, it goes through the motions, but does not always load or show bookings. I literally pressed Load More 30 seconds before my business partner walked up to me showing me we had a booking. I had the app open and was periodically pressing Load More with no results. I've lost trust that Load More works as expected and have resorted to changing the Calendar date one day forward or backward to ensure the app loads the day correctly. I suspect this issue is related to the app being open, and suspect it is eating an error thrown by their API which results in it not getting the new listing. Another issue I've discovered is the inability to cancel a booking once you press the + button at the bottom. Perhaps this is user error, but I don't any option to return to the dashboard or cancel button in the app once you go into book mode. Sometimes a customer wants to know what the price will be for their group and don't actually make the booking. Since there is no way to cancel the booking, the only option I've come up with is to force the app to close and reopen to get back to the dashboard. The app also peridically logs me out of the system and I have to type in my password again. I believe this happens when the app is upgraded, but since upgrades occur so infrequently I don't know this is the issue. It would be great to retain the login credentials and would be even better to integrate with the finger print recognition like other apps. I would Love for it to provide a Notification when a booking occurs. Of course anyone can use the iPhone functionality to turn off notifications if they don't want to receive them. I find myself being forced to check email or log into the app constantly to see when bookings are made. For an ER that is constantly getting bookings, this is not a really big issue, but as a new ER that is currently out marketing and getting sporadic bookings, I'm not always in the office and thus I need a way to see bookings in time to get back to the office when needed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*