# Xplor Playground — user reviews > 69 indexed App Store user reviews of Xplor Playground by Xplor, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/xplor-playground/id1436272895/reviews - App overview in markdown: https://appshunter.io/ios/app/xplor-playground/id1436272895.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Xplor Playground? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Makes life easier - 👍 Great for tracking learning - 👍 Good for parents to see updates - 👍 Time saving for educators - 👍 Good for capturing moments - 👍 Helpful for childcare administration - 👍 Useful for health tracking - 👍 Good for meal/sleep/nappy logging - 👍 Nice UI/presentation - 👍 Can work offline **Cons** - 🐛 Frequent login issues - 🐛 App is glitchy/buggy - 🐛 App is slow/lags - 🐛 Posts not saving/freezing - 🐛 Feedback not taken on board - 🐛 Difficult to book children in multiple sessions - 🐛 Accident reports cannot be deleted - 🐛 Inconsistent view counts - 🐛 Parents not seeing updates - 🐛 Time-consuming for educators - 🐛 Not user-friendly for OSHC - 🐛 Issues with photo uploads - 🐛 Data loss during migration - 🐛 Cumbersome service - 🐛 Disconnect between app and desktop - 🐛 Outdated system - 🐛 No sign-up option for new users - 🐛 Difficult to log multiple children for meals - 🐛 Issues with password resets - 🐛 App shuts down frequently - 🐛 Limited photo visibility for parents **Commonly reported bugs** - Forgot password emails never send or take too long - Educators randomly unable to sign in - Accident reports cannot be opened once saved - Accident reports cannot be deleted - Pin is incorrect repeatedly - Unable to save posts, system freezes - Posts saving on wrong accounts - Posts not saving after update - Food, sleep, nappy changes not visible to parents - App constantly logs users out - Cannot save drafts - Observations for previous days require individual child search - Notifications not coming through properly - New users don't have sign-up option - Cannot log in despite correct credentials - App says password is wrong but works on computer/web - Password reset link not received - Error page for reporting faults - App shuts down every few minutes - Families only see a fraction of uploaded photos - Photo uploading function not working - App doesn't work, says 'oops something has gone wrong' **Most requested features** - Allow booking children into multiple sessions - Improve 'forgot password' functionality - Make accident reports deletable - Allow delegates option to delete posts - Improve editing time limits for posts - Simplify 'Framework' section - Improve meal time logging visibility - Allow multiple staff sign-in - Make sign-in/out process more efficient for OSHC - Allow photo uploads across the whole center - Implement notifications for parent comments - Ensure all features are accessible on the app, not just desktop - Revert to simpler sign-in process like Xplor ## Newest reviews (10 of 69) ### 2/5 — Great but also lots of issues *2025-11-18* - "forgot password" email takes forever or just never sends - a child can't be booked in to two "rooms" at once, which makes it difficult for oshc, where the "rooms" are actually just morning vs after school sessions - often get phone calls from Xplor asking for feedback but the feedback is never taken on board - often randomly won't let an educator sign in (in cases where it's definitely not because of forgotten passwords/typos), need to delete app and re-download ### 3/5 — Glitch with accident reports and can’t open drafts once saved to sign. *2025-11-11, version 2.30.0* Glitch with accident reports and can’t open drafts once saved to sign. Can’t delete accident reports either once done. ### 2/5 — Pin software *2024-12-09, version 2.23.2* Continual error that pin is incorrect and once it is reset, the same problems reoccurs the next day. ### 4/5 — Delegate options *2024-11-12, version 2.23.0* Love the app but it doesn’t have delegates option in case if uploaded twice or want to delete a post ### 3/5 — New users don’t have Sign Up options in the App *2022-12-21, version 2.16.0* Just downloaded the app, but there’s no option to sign up. ### 3/5 — Easy to use *2022-10-15* It makes everything easy to see and check such as rest time check and nappy change. There’s one thing I’d like to mention though, which is about recording meal time. That’s great that we can record multiple children at the same time for progressive morning tea / afternoon tea. However it’s just hard to see who’s already eaten / recorded when I choose multiple children at progressive meal time for different amount. I hope it’s something can be changed. Thank you. ### 3/5 — Lagging sometimes but great app *2022-05-11, version 2.11.10* We used to use quickkids as our service’s platform but we changed into this a while ago. Cool app but it lags a lot. ### 3/5 — Getting better *2021-01-14, version 2.7.4* The updates are improving and they have introduced many new features that are useful to our setting. ### 1/5 — Underwhelming, unnecessary service *2020-08-02, version 2.5.0* Our nursery introduced this app service a couple of years ago. Was never really a hit with parents as it was a cumbersome service. The latest transition from Xplor to Playground app doesn’t work for us, lots of data lost when the new app was rolled out (unless we fill out a form to have our historical data sent to us... why wasn’t the historical data migrated across?). Now My wife can’t even access the app and I can’t access my second childs info even though my wife can. Common feeling that this app is a hot mess than doesn’t gain much praise amongst both nursery staff or parents. ### 2/5 — Frustrating *2020-07-01* Working at After School Care this app is not suitable yet. We have 60 children that arrive at the same time when the bell rings. To sign each child in it now takes 30min instead of 5min. It’s very time consuming to sign the children in which is not productive to finding out if children are missing at a reasonable time. I found the Xplor app that was the previous version was much more efficient. This app looks nicer, has allergy information but takes away supervision time of the children. It’s a massive glitch. Also multiple staff can’t seem to sign in anymore, there is no easily accessible button to reset your login either. Also, due to COVID the app won’t allow us to sign the children in until 3pm, but all of our kids are being sent early to us at 2:45pm due to lines being made to meet parents at the gates (they aren’t allowed into the school). This makes it very hard to find if we are missing children till 3pm and until we can take the time to tick them all off. Why not revert back to how Xplore when all you had to do was hold it down not jump through 2 more steps to sign a child in??? When you have to do this with 60 children or more it’s very tedious! I gave it 2 stars for presentation to be kind but right now because of these un-user friendly things that make my job harder, it deserves a 1. It makes me miss a paper roll which took 2 seconds & parents were willing to sign the children out there & then. **Developer response:** Hi yogyfkyci, we released Bulk Attendances in response to OSHC feedback exactly like yours. Have you tried that feature out? By the way, we do workshops regularly with our OSHC customers because we know there are some things that need improving for OSHC services. If you'd like to be part of those, as well as testing out new upcoming features like Transport Lists and Medication Authorisations, get in touch with our product team at appfeedback@myxplor.com ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2025-04-02, version 2.27.0* This app is never working properly. ### 1/5 — Unable to save, inaccurate view count *2024-07-14* Since the upgrade, besides UI looking more fancy. However, it was very hard for educators to update posts - on behalf of our 55 educators, I am pleading for the developers to solve the following problems: 1. It doesn’t allow enough time for editing after appx 1 min if not less (as an educator, we need to write proper contents including analysis, choose different outcomes in ‘Feamework’, choose photos/ videos to be uploaded and more) by the time it’s completed, when we click ‘save’, the system just freezes. 2. The ‘Framework’ section has too many drop down lists which wasn’t user friendly and wasn’t efficient for the end user, we have to expand the sections one by one and by the time we managed to choose the appropriate content, time lapse again! 3. The ‘View’ count wasn’t consistent in different level of interface: on the page when we can see ‘All Posts’ it shows 4, but when we click into the actual post it shows 5. ### 1/5 — THE WORST APP EVER!! *2024-06-12* Who on earth actually controls this app? It has so many issues, bugs, glitches. From my posts saving on someone else’s account, posts not saving, its slow!!! This new update you lot have just done on your website has made it worse, none of my posts are saving. There has also been issues with food, sleeps and nappy changes being logged but the parents still didnt see them. My opinion, childcare centres should consider using something that will actually work!! This app is so time consuming and I have often found myself spending more time on an Ipad then engaging with the children. Fix your app. ### 1/5 — Glitchy, unpleasant to use *2024-06-12* The app constantly logs you out and tells you your password is wrong. You cannot save drafts and when you try to do an observation for a previous day you have to search individually for each child to tag because it will only show the children signed in on the day you are using the app. Notifications never come through properly and you miss out on important communication from families. This app needs some serious work, I could continue to list all of the things that make life harder about this app. ### 1/5 — Average *2023-04-05, version 2.17.2* Lots of glitches! ### 1/5 — Outdated *2022-07-07* This outdated system does not make life easy. A company who is meant to support customer users but who say they are to busy sending quick video shorts that do not help. It is like buying a burger from McDonald's...messy in the box and nothing like the way it was presented on the menu board. If I was to paint a picture this was made by individuals who are behind the times and not by those in industry. A complete disconnect with app users and even bigger disconnect with communication between desktop browser and app. Blah ### 1/5 — Ridiculous *2022-04-19* Cannot log in despite credentials being correct, can log in through safari and on laptop. App says credentials wrong, reset password, surprise surprise, no reset password link. Try to report fault with app, ‘oops that page no longer exists’. I cannot do my job properly because these developers cannot create a functional app ### 1/5 — Fail to login *2022-03-08, version 2.11.3* It doesn’t allow me to log in. Keeps showing the message of wrong password, but I can normally use it on computer ### 1/5 — Wrong password *2022-01-27, version 2.11.3* Allows me to log in on the website but not through the app. Tells me that I’ve got the wrong password. Reset my password for it to still tell me that my password is wrong. ### 1/5 — Terrible app, not OSHC friendly *2021-03-25* We changed from Qikkids last year. The bad: when you have many kids at the same time arriving you have to sign them in one by one, you can’t choose multiple children at the same time. This makes supervision very hard because the one person signing the kids spends more time looking at the app. Sometimes (pretty often) the app keeps buffering and we can’t sign in or sign out or do roll calls. We have children from 4 different schools, they’re all in different “rooms” in the app, we need to enter the password every time se go to sign in/out a child from different schools. For example if we take two children from different schools to an extra curricular activity the educator needs to type the password twice. Again more time looking at the device, less supervision. For observations is pretty good. I’m sure it works better in a long daycare, def not made for OSHC. Any OSHC group I’m in they’re not happy with it. I hope the developers can do something about it. **Developer response:** Hi Marimar808, we released Bulk Attendances in response to OSHC feedback exactly like yours. Have you tried that feature out? By the way, we do workshops regularly with our OSHC customers because we know there are some things that need improving for OSHC services. If you'd like to be part of those, as well as testing out new upcoming features like Transport Lists and Medication Authorisations, get in touch with our product team at appfeedback@myxplor.com ## Most praised reviews (10 highest-rated) ### 5/5 — Playground *2025-01-17* Really enjoying using playground. A few things that could be updated to be more user friendly but so far so good ### 5/5 — It works now *2020-08-24, version 2.6.0* Sorry all good it works well ### 5/5 — Really Easy *2020-02-21, version 2.1.2* We love Playground. Has made our life so much easier. It is great to see the feedback being implemented. Well done. ### 5/5 — Number 1 *2020-02-17, version 2.1.2* Very happy to be a member using this application. It was so perfect, I didn't have any complaint about it yet ### 5/5 — Download for free *2020-02-17, version 2.1.2* A great Education app and it is also free to download. Recommend it. ### 5/5 — Follow up learning *2020-02-17, version 2.1.2* Xplor Playground: Don’t miss a moment of learning. All operations and learning results are recorded specifically and select the learning observation results as required. ### 5/5 — Perfect *2020-02-15* A perfect application: Education begins in the Playground. Capture every moment of a child's learning journey, track your child's health at a glance and make sure they are safe in an emergency. ### 5/5 — Education *2020-02-15, version 2.1.2* The best Education app I've ever used. Maybe I won't change it anymore but use it because it's so good. Recommend it ### 5/5 — Great assistant *2020-02-15, version 2.1.2* Thanks to it, every day is great for me. I controlled and taught my young friend without too much effort. Great assistant ### 5/5 — Childcare *2020-02-15, version 2.1.2* It helps me a lot to take care of my little friends. Its timer is very good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*