# XProtect® Mobile — user reviews > 125 indexed App Store user reviews of XProtect® Mobile by MILESTONE SYSTEMS A/S, rated 2.20/5 from 126 ratings. - Source: https://appshunter.io/ios/app/xprotect-mobile/id498447321/reviews - App overview in markdown: https://appshunter.io/ios/app/xprotect-mobile/id498447321.md - Rating breakdown: 5★ 27 · 4★ 6 · 3★ 6 · 2★ 12 · 1★ 75 ## What do users think of XProtect® Mobile? Overall sentiment: negative **Pros** - 🚀 Fast and responsive - 👍 Easy to navigate - 🔒 Secure remote access - 💡 Innovative features **Cons** - 🐛 Frequent crashes - 🔍 Difficult to find recorded footage - 🔋 High battery consumption - 🚫 Lack of basic features **Commonly reported bugs** - Inability to connect to servers - Incompatibility with iOS versions - Duplicate camera displays - Playback issues with self-signed SSL certificates **Most requested features** - Add audio support - Improve motion event thumbnails - Allow disabling of PIP mode - Implement Touch ID support ## Newest reviews (19 of 125) ### 2/5 — Alarm Issues *2025-05-22, version 25.1b* Having a issue with alarms showing on IOS. Co worker has a Android and his populate with no issue 🤔 ### 4/5 — Alerts not loading *2025-05-14, version 25.1b* Alerts not loading on IOS but working fine on android previews version on IOS 25.1a still working fine. ### 1/5 — Broken app *2023-08-31, version 23.2b* The app doesn’t even work now… it just quits while opening. ### 1/5 — Terrible *2022-12-02* Milestone had gone downhill in the past few years. This app crashes with certain systems, even their own demo server. We have moved away (far away) from Xprotect products. I hope canon can figure it out as it once was top NVR of choice. Maybe back to basics. ### 1/5 — Getting worse! *2022-11-20, version 22.3a* Another poorly checked version. Now will work if you enable Face ID. Doable it and you get a pin but the same it constantly crashes. Come on Milestone! Look forward to a new version. ### 3/5 — More issues after 22.3.1 - user credentials, Audio drops and doesn’t restart automatically *2022-11-14, version 22.3a* Hi Milestone - thank you for continuously improving the application. One issue I have experienced of late is when live streaming an audio and video capable device (set as a video device and audio microphone device on management client), is when the mobile/recording server is serving live streams to a mobile device with mobile client (over LTE and Wifi), when the client drops packets on transmission, that the video stream persists, however the audio does not. When this happens, a pop up error ‘network issue - please fix’ presents, and the speaker icon is shown as muted, and the speaker button must be ‘unmuted’ to re-enable the audio stream. This is not seen on smartclient, only mobile client and is in my view an application issue. Please resolve in next feature release. Thanks! As of 22.3.1, if a user changes their password on the domain, there is no option to change login credentials within the mobile app (for iPhone), instead the user must delete the server settings and re-enter. This is terribly frustrating for a SysAdmin, as they are having to guide the end user through the process of rebuilding their server configuration on the mobile app. Please resolve this issue, along with the audio packet loss and auto-restart. ### 3/5 — Don’t enable Biometrics on IOS 16.0.3 *2022-10-18, version 22.3a* The app will continuously crash when opening. ### 2/5 — Not working properly *2022-07-18* I have to delete the server then add it again to be able to see the cameras every time, then it works for couple hours and then says cant connect and i have to delete and re add. ### 1/5 — So buggy *2022-06-25, version 22.2a* How does the #1 VMS have such a bad iOS app? Seriously? It barely works. Want to look at a camera… well if not ever finally loads it’ll crash - and not only will the app crash but it’ll crash your mobile service as well on the server - so bad!! ### 2/5 — Latest version crashes constantly *2022-04-20, version 22.1a* This app used to be rock solid on 2021 builds. I’d run it all day on an iPad showing an entrance camera feed and it never skipped a beat. However, since updating both my server (to 2022 R1) and client (to 22.1.1) it can no longer view a camera without crashing after about 20 minutes. If I had to guess, I’d say it’s leaking memory into a container, since switching views initially works smoothly, but if I leave it on one camera for 15 minutes and then switch views, it’ll lock up for a few seconds like it’s madly freeing memory. If I leave it on the one view it always eventually crashes. Please fix! ### 1/5 — No connection. Again *2022-03-09, version 22.1a* Happens every few weeks, not an issue while I’m home but it is while I’m away. Trying to connect to cameras via app and no connection, deleted and reinstalled app still no connection. Frustrating!! ### 4/5 — root certificates outdated *2021-09-30, version 21.1.1* Hi good app but over night some older CA Root certificates expired for LetsEncrypt.org, they have published a newer ones a while back. For example iOS is happy but the milestone xprotect app on my phone says its expired when connecting to our servers, yet in chrome etc its fine, please can newer root certs be bundled into this app? ### 4/5 — Needs improvement. *2021-07-26, version 21.1.1* Actually not too bad. All depends how good that milestone mobile server can do it’s job. ### 1/5 — Simply Doesn’t Work *2021-01-12, version 20.3.2* I have the Milestone system setup with Active Directory. Domain users can connect using the Smart Connect Windows app without issue from any Domain computer and account. This app cannot connect to the Mobile Server no matter how you format the login info, server IP or server name. I would guess this app uses the Milestone web interface since the web interface doesn’t work either. ### 2/5 — Issue with apple version of app. Android works perfect *2020-12-15, version 20.3.1* The apple version of the app only works when connected to the same network as the mobile server. When connecting across another network, especially with the ports locked down to only the secure ports, the iPad app will not connect. The android app has no problem connecting using the same settings as the iPad. I suspect the iPad app will only work if both non secure and secure ports are open. Android app works perfect with only secure port exposed. ### 1/5 — Doesn’t work *2020-12-03, version 20.3.1* Since updating the app on my iPad Pro and iPhone X, app has stopped working .. saying could not log in, check internet connection.. internet is fine as I have an older iPad which app has not been updated .. and works fine .. Would appreciate a solution to problem so I can get the cameras back on line Many thanks G ### 1/5 — Could not connect to the server after update *2020-11-15* Using 2016 R3 version in the server. Clients complained not able to connect after app update. Access using web browser is working, local access is also working. Alternatively, I downloaded the xprotect mobile express pro version to circumvent this issue. ### 1/5 — Very poor in-app picture quality *2020-10-17, version 20.2.2* Poor picture quality which is terrible for what is a crime prevention system! Used to be a great little app but now everything is distorted when zooming in on things and playing back events. Fix it!!! ### 2/5 — Extremely Basic *2020-08-12, version 20.2.2* Very simple app for an enterprise level VMS. Would be nice to have a layout fill the screen, or allow layout selection/modification through the app. Playback features can use some updating, perhaps having a slide bar time line to navigate once an initial search start time is selected, maybe incorporate the motion events for even more usefulness. ## Most critical reviews (10 lowest-rated) ### 1/5 — needs updates! no alarms view *2026-04-07* apr 2026 - I manage multiple xprotect installs, the app is not horrible, BUT it suffers from a major issue and that's the performance of loading cameras/video, which is critical- it's incredibly slow. I've tried transcoding on and off / direct streaming on and off , all the different settings it's just very slow to load (codec h264, axis cameras). the desktop app is great and fast. I'm talking about local network access on a Wi-Fi 7 access point - so no excuses except for poor app performance/coding. oct2023- this app needs to be updated (over hauled really). considering milestone is one of the most expensive , top-of-the-line VMS systems and considering the size of the company, it's appalling that this is their ios/mobile offering. ### 1/5 — iOS 15 not supported *2026-03-28, version 25.3.5* The other app works with iOS 10 and up.. no reason why 15 doesn’t get support other than laziness ### 1/5 — No alarm notification *2025-07-28* Alarm notifications are hit or miss, mostly miss. If you require alarm notifications while away from a your client workstation you are unlikely to receive them. The alarms are listed within the app, notifications are turned on, but no pop up notification. **Developer response:** Dear dubuj, Please accept our apologies for the difficulties you are experiencing with the app. Milestone is constantly striving to improve our user’s experience, hence we take all feedback and try to use it constructively, in order to improve and achieve the best results. If you are still experiencing these issues, here is some documentation to check: - Mobile Server configuration: https://doc.milestonesys.com/en-US/bundle/doc1046_2025r3/page/content/standard_features/sf_mobile/mobs_sendingnotificationsexplained_mobileserver.htm - Mobile Client: https://doc.milestonesys.com/en-US/bundle/doc1051_2025r3/page/content/standard_features/sf_mobile/mobc_enableordisablenoti.htm If following these guides do not help, please contact us at PO@milestone.dk Best Regards, XProtect Mobile team ### 1/5 — update has killed the app March 25 *2025-03-31, version 25.1a* Nothing but problems, invest some time and money and sort the issues, pay 10s of thousands for licenses and kit and nothing but issues. ### 1/5 — Crashes when logging in *2024-11-17, version 24.1a* This is app is completely unusable. It crashes when logging in on both my iPhone and iPad. ### 1/5 — This app never works. NEVER. *2024-10-09, version 24.1a* app crashes the second i try and open it. it’s been this way for a year. insane how little they update this. horrible dev team ### 1/5 — App crashes *2024-09-13, version 24.1a* App crashes as soon as you attempt to connect to any server. Reinstall does not help. This uninstall is only option. Save yourself the trouble. ### 1/5 — Crashes Immediately *2024-06-11, version 23.3c* App opens but then crashes when I click on a location to view (on iPad latest iOS) ### 1/5 — needs updates! no alarms view *2023-10-15, version 23.2b* oct2023- this app needs to be updated (over hauled really). considering milestone is one of the most expensive , top-of-the-line VMS systems and considering the size of the company, it's appalling that this is their ios/mobile offering. ### 1/5 — Won’t open on iPhone 15 Pro Max *2023-09-28, version 23.2b* App won’t open on iPhone 15 Pro Max ## Most praised reviews (10 highest-rated) ### 5/5 — Finally Works *2020-11-14, version 20.3.1* The latest update has made a huge difference to the app. Seems bullet proof so far, no crashing or buffering from the main server. ### 5/5 — GREAT needs minor improvements *2020-01-11, version 13.3.1* i’m not sure why all the low ratings, i think this app is great (i wonder if others have the mobile service properly setup on their XP servers?) i’ve tried / used many other nvr systems + mobile apps. XP MOBILE app is great. a few improvements needed/required: 1- MUST add a timeline showing motion activities in red (ie a timeline that you can drag to seek across, just a small timeline exactly like in the windows smartclient->playback) - maybe this is why the low app ratings/scores? as a lot of other ios nvr apps do have this 2- get rid of the fade in/out on the menu bars when playing back recorded video (it’s slow and annoying) 3- allow us to disable the PIP globally (Great feature but does need option to turn off globally, not just temporarily ) thanks ### 5/5 — For Free Incredible *2019-06-20* This app is simple. Obviously you have to install the desktop software but it works. Easy enough to port forward from an external IP. Multiple cameras supported. Easy to watch recordings at variable speeds. Thankful for a free app, and free desktop software that works well. Thank you milestone developers. ### 5/5 — Menu bars in the way *2019-02-11* Revision: Finally!!! The menu bars go away!!!!!!! Praise the Lord!!! Revision: The app no longer allows me to jump from one motion trigger to the next. This is a must have for a mobile security app. Please fix ASAP. Old. I love this app but please make the menu bars go away. The top and bottom of my video are hidden behind the too and bottom menu bars!!! ### 5/5 — Massively improved (updated review) *2018-08-11, version 12.2a* A lot of work has clearly been done on this app recently. It’s more stable and much faster than its ever been 😊 ### 5/5 — iPhone X user *2018-06-08, version 12.2a* Not optimised for iphone 10 users, the playback controls are too close to the bottom of the screen which interfers with the iphone x bar at the bottom of the page which is used to shuffle between apps. Updated review June 8th 2018- it appears that they have fixed the issue of the playback controls in the latest version ### 5/5 — Works great *2018-02-22, version 12.1a* Great video quality. Feature rich. ### 5/5 — Solid *2018-02-21* Works great, Milestone offers features that other video security products don’t even come close to offering. **Developer response:** Dear Solid, Thanks very much for your feedback - we strive to be the best that we can for our customers, so it's brilliant to hear that our product stands out from the rest! Thanks once again and please keep us updated in the future! Best regards, Milestone Technical Support ### 5/5 — Thank you for iPhone X support *2018-02-20, version 12.1a* Thank you for iPhone X support ### 5/5 — Update fixed crashing at startup. *2017-12-16* Awesome, the latest update has fixed the crashing at startup, all is back to normal. **Developer response:** Developer's Response Edited 21.12.17 Dear ZeMaker, We're pleased to learn that the new release has resolved your previously reported issues and thanks again for your continued feedback. Best regards, Milestone Technical Support .............................................................. Dear ZeMaker, On behalf of Milestone Technical Support, please accept our apologies for any inconvenience caused and thank you for getting in touch. In response to your feedback, please update to the latest version, 11.3c, in which we have fixed many issues this version is designed to work most effectively with iOS 11, so please also update this accordingly (if applicable). Please also ensure you are running Mobile Server to 2017 R3– this is independent of the core license, hence your XProtect version/ SLC will not be affected/ restrict your ability to update. Additionally, you can enable iOS logging on your device, in order for our Developers to receive live information on the app’s behavior and to enable the fastest and most effective resolution to any reported issues, please enable automatic logging on your device. Enable the logging feature from your device, via: Settings -> Privacy -> Analytics -> turn on Share iPhone Analytics and Share With App Developers. Kind regards, Milestone Technical Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*