# XSport Fitness Member App — user reviews > 54 indexed App Store user reviews of XSport Fitness Member App by Capital Fitness, INC, rated 4.25/5 from 3,912 ratings. - Source: https://appshunter.io/ios/app/xsport-fitness-member-app/id1318641129/reviews - App overview in markdown: https://appshunter.io/ios/app/xsport-fitness-member-app/id1318641129.md - Rating breakdown: 5★ 2,924 · 4★ 221 · 3★ 143 · 2★ 74 · 1★ 549 ## What do users think of XSport Fitness Member App? Overall sentiment: negative **Pros** - 🤩 Excellent service - 🔍 Informative content - 📊 Helpful for tracking workouts **Cons** - 🔒 Login issues - 🐛 App crashes and freezes - 📱 Outdated and slow user interface - 💳 Lack of digital membership barcode **Commonly reported bugs** - Login not working - Password reset not functioning - Account creation issues **Most requested features** - Add digital membership barcode - Improve app stability and performance - Redesign user interface for modern look and feel - Integrate with other health/fitness apps ## Newest reviews (15 of 54) ### 2/5 — Outdated and Crusty *2023-08-25* You can see the location of all the gyms in your area and sometimes what they’re rated by fellow gym goers. But the UI is soooo slow and out dated. Can’t even see my payment status. Doesn’t sync with some of the same aged health apps like FeelFit. For the amount of money we pour into the membership each month you’d think this app would improve. ### 4/5 — Needs Apple Wallet Support *2023-02-02, version 10.4.5* It will be nice to add the membership card to apple wallet and add your favorite gym address. So when you go to the gym you can pull out your phone and scan. ### 2/5 — Bronx XSPORT REVIEW *2022-03-29, version 10.0.7* Gym equipment is exceptional and well maintained. Not enough cleaners and younger crowd leaves the place continually littered. Steam and Sauna in good condition. Whirlpool has not worked in over 2 years and employees insist it will be fixed. Some of employees have said the company doesn’t want to spend the few thousand to repair even though they rake in new members. ### 3/5 — Crashes *2022-01-30, version 9.9.1* App was working well when i first started to use it. Now it constantly crashes. When i open the app, it stays on a blank white screen and then crashes. Would be nice to get back into the app without it crashing. ### 1/5 — Doesn’t Work, But Required (?) *2020-11-20, version 9.2.0* The app will not let me login... for reference, I can successfully log into the website just fine, but no matter how many times I reset my password, change my email address, etc. the app will not let me log in. It always says something is wrong or I do not have an account. How are you going to make an app a required step in the reservation process when it literally doesn’t work? ### 1/5 — Has never worked for me! *2020-08-15, version 8.3.0* Doesn’t recognize your account and locks you out after a few attempts to login! It doesn’t let you unlock your account either! I can login just fine through the desktop. Lately though the desktop has been down as well, it won’t let you update your account information. I’m assuming it’s due to covid but I just received an email to update my account and non of the links work?! Please fix and make both user friendly!! ### 1/5 — App doesn’t work *2020-04-17, version 8.1.3* App doesn’t work. Can’t login through app but I can login through website. Many others have this same problem. Please fix this. I paid for my membership, I should be able to use the app. ### 3/5 — Membership *2020-02-12, version 8.0.0* A quality gym with lots of great services, staff and pricing but also some relevant problems with cleaning & repairs. What it has going for it: Inexpensive membership, lots of locations & easy 24-7 access. Variety of equipment, Classes and variable workout spaces. What it needs to improve: Cleanliness, towel service and pool operations. During peak times the place gets dirty. Needs some Frequent, Deep cleaning more often. Towels run out a lot suggesting clubs need more towels. If theft is an issue then Xsport should require membership cards be exchanged for towels, just like resorts do. Non- operating Hot tub, endless pool and occasionally swim pool is broken. Yes, operating a pool & other water items requires knowledge, resources & trainer staff and Xsport should improve in all these areas. By comparison Some IL Xsport locations are large, well stocked, well lighted and ventilated (Niles, Arlington Hts, etc) while others are not (Libertyville, Chgo). The annoying disparity between facilities is disappointing and annoying. Mounting disappointment with my home location(Lbtyvl) is why I decided to terminate. ### 3/5 — Digital Barcode *2020-02-09, version 8.0.0* Amazed at the lack of an option to scan in using the app. The best I can do is take a photo of my key tag and use it if I don’t bring my keys. Even inferior gyms have this option; how much does it take to add it to an update? ### 3/5 — Barcode?? *2019-09-07, version 7.5.8* There should be an option to scan out membership through the app! ### 1/5 — Can’t even log in *2019-06-22, version 7.1.5* I tried to log into the app a few times using the same email and password I use to access the member section of the website, but the app didn’t recognize this info. After learning from other reviews that the app can’t be scanned at check in, I deleted it. What’s the point?? ### 1/5 — Doesn’t work *2019-04-26, version 7.1.5* I tried log in many times already. All it does is wrong password - when you tried to reset it says email was not found. By the way I am able to login via browser to xsport website. This app is a JOKE!!!! ### 4/5 — Please fix it *2019-02-06, version 7.1.5* In my opinion. An app needs to be redesigned. Interface looks like 5 years ago apps. And please add option to check in by pass in the app. Not only by pass on my keys it's very uncomfortable to bring keys all the time with you. Thank you ### 1/5 — WHAT IS THE POINT *2019-01-09, version 4.5.10* It is 2019 and basically every other gym at similar costs allows you to have your fab or barcode within the app itself. Everyone has a smartphone nowadays, and everyone always has it on them. There is no reason such a large gym like XSport cannot include this feature within their app. It is either pure laziness or they just don’t care, but the infrastructure is all here, JUST ADD THIS FEATURE so that people can choose whether to keep the plastic on their keys or use the app. Your employees tell people to use 3rd party free apps to add their fab to an app vs your own app. It’s nothing groundbreaking or new, please add this feature. ### 4/5 — Informative *2018-08-31, version 4.5.10* The content is very useful. I keep up with all the great promotions through this app. Keep up the great work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Membership barcode not included in the app *2024-03-01* How can this app fail to include the membership barcode when that’s the first thing you have to do everytime you go to the gym? I don’t want to bring anything inside the gym except my phone. There are time I forget my tag as many other do too and it becomes a problem to get in. Please add this feature!!! Do to that, I’m deleting this app. ### 1/5 — app doesn’t work at all any more *2024-01-03* I downloaded this app when I joined the gym almost 3 years ago and it kinda sucked, but it was alright for saving workouts. Now the app doesn’t work at all. It doesn’t let me login and when I click “forgot password” (even though I know my password), it doesn’t even send me a link. ### 1/5 — Loved it before COVID *2023-06-23* I had an account with Xsport and loved everything about it. A lot of great features. I stopped going to the gym during COVID because they closed early and I work late. Now the hun is back open and I'm able to go any time of day but when I tried to reactive my account it won't let me in. I've requested several times on the app to get my log in permission but 4 months later I'm still not able to log in so I can't give it a good review since I can't use it. But honestly it's a great app to work if you can get in it ### 1/5 — App Does Not Work *2023-01-16, version 10.4.5* Website asks you to see gym information on the app. Went to the help desk as I entered the gym and asked the front desk. They replied, “Ummm I don’t think the app works anymore.” So there’s that. Would be nice if they had a app that works to keep track of everything since it’s an advertised feature. Planet Fitness seems to be beating XSport for a reason. ### 1/5 — App issues *2022-10-02, version 10.3.4* I’m using this app since 2020 and at first it was working fine but now I can’t log back in. I tried to reset the password, tried to request new invitation but haven’t received any email. ### 1/5 — Fix your login, it don’t work *2022-06-24, version 10.0.7* Not only does my login not work but the reset password method doesn’t work either. Everytime I try to reset it and it says it sent a email to me, I never have an email from them even in my spam or trash folder, nothing is there. FIX YOUR APP BECAUSE SOME PEOPLE ACTUALLY WANNA USE IT!!!!! ### 1/5 — Needs an Update *2022-04-20, version 10.0.7* I love XSPORT but I think their app needs to update to a more modern and stylish way that’ll organize my fitness plans when I check in who I’m training with that day and how much I’m paying for the gym , etc. it can look so much more nicer and more efficient with a nice upgrade ### 1/5 — App doesn’t work *2022-04-05, version 10.0.7* At first I was able to log in from the app, knowing I had an account. Then one day the app stopped working. Tried clicking “forgot password” and creating an account multiple times with no email being sent to the email on file. Logged into account on the website and it worked with no problem. Everyone I suggest logging into your accounts via website. ### 1/5 — Trash *2020-11-28, version 9.2.0* Attempted to access this twice, but no e-mail was sent. It’s been a few days. I checked both inbox and junk mail...nothing. This method is pointless. Just let people go to the gym without having to download a worthless app to RSVP. How many more stupid guidelines do we have to follow just to go to a gym to workout? ### 1/5 — Useless / doesn’t work at all *2020-11-22, version 9.2.0* App doesn’t let you log in. Doesn’t let you create account. Doesn’t recognize email or send email request for activation.. Can’t get past log in screen. I can log in to my member account on the website but app either doesn’t recognize this info or requires new registration for app use. Requesting activation link is useless. Confirmation that email has been sent to activate account never gets sent even checked spam folder. ## Most praised reviews (10 highest-rated) ### 5/5 — Miguel Lopez rocks! *2022-07-23, version 10.0.7* Miguel was attentive while registering my family and an attending to all the other incidents that was taking place at the facility. He was respect and courteous while keeping it professional despite the different incident being presented to him. ### 5/5 — Figured it out. Different login info! *2019-07-04, version 7.1.5* So a lot of reviews were saying that the login was never valid. I checked with the reps at the gym and you have to activate the account when they send you an email! The person that enrolled my membership sent me the email after she asked me to download the app :) ### 5/5 — Great app *2018-10-30, version 4.5.10* Just wish I could write my own workout in the app. ### 5/5 — Fitness at A Tap *2018-10-15, version 4.5.10* Love this app from XSport! It’s packed full of useful tools and it helps fitness enthusiast move their goals to the next level. ### 5/5 — Excellent service *2018-09-20, version 4.5.10* I wish I’ve had this app long time ago It benefits you in different ways for achieving your goals Five stars are my rate to this app ### 5/5 — Helpful *2018-08-26, version 4.5.10* I can keep track of my workouts ### 5/5 — Awesome App *2018-08-23, version 4.5.10* Check your account anywhere you go! ### 5/5 — Dan- Portage Park *2018-08-06, version 4.5.10* Dan is my trainer, he’s great. I have far exceeded my goals. He explains and demonstrates what he wants me to do and encourages me every step of the way. A great trainer and a great person. Thank you! ### 5/5 — Nikki is a rock star *2018-07-24, version 4.4.2* I joined XSport back in May. I had some difficulty coordinating with my first trainer our schedules were so out of sync. Val had Nikki take over my training sessions. I explained to Nikki I was trying to get in better shape for my daughters August 4th wedding and we went to work. When I began this recent weight loss journey I weighed in at 218. As of this morning I’m down to 195. Thank you Nikki for pushing beyond what I though I could do ### 5/5 — Good App *2018-06-22, version 4.4.2* Good app for XSport Fitness Members. Hopefully it will continue to improve, and provide easier connections to other apps like Fitbit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*