# Yale Access — user reviews > 437 indexed App Store user reviews of Yale Access by August Home, Inc., rated 4.90/5 from 72,712 ratings. - Source: https://appshunter.io/ios/app/yale-access/id1450980221/reviews - App overview in markdown: https://appshunter.io/ios/app/yale-access/id1450980221.md - Rating breakdown: 5★ 66,663 · 4★ 4,429 · 3★ 762 · 2★ 199 · 1★ 659 ## What do users think of Yale Access? Overall sentiment: neutral **Pros** - 🚀 Convenient keyless entry - 🔒 Secure lock with fingerprint scanner - 👍 Easy to set up and use - 👍 Great for short-term rentals - 👍 Responsive and reliable **Cons** - 🐛 App crashes and bugs - 🔋 No battery level indicator - 🔒 Cannot remove self as guest on others' locks - 👎 Unreliable auto-lock/unlock feature - 👎 Poor customer support **Commonly reported bugs** - App shows incorrect lock status - Issues with adding/deleting users - Connectivity problems between lock and app - Firmware updates causing functionality issues - Incompatibility with certain devices/networks **Most requested features** - Add battery level indicator - Allow users to remove themselves as guests - Improve auto-lock/unlock functionality - Provide better integration with smart home platforms - Enhance app UI and UX ## Newest reviews (10 of 437) ### 4/5 — CarPlay with HomeKit *2026-08-13, version 26.15.0* Love the lock, best I’ve used with HomeKit and works well. What I do not like is when linked to CarPlay and arriving home, SOMETIMES, the response is I need to unlock my phone for the action to perform. It’s 50/50. Obviously I do not need to unlock the phone for Siri to operate the device half the time so please fix the app to allow it always. Or create a toggle for always require unlock yes or no. ### 4/5 — Great for Basic Use *2026-08-11* Now that I’ve had it installed and have been using it for a few years, I can give honest feedback. First, battery life is great. We’ve only had to change the batteries once in all this time. The app does lag a little bit, but it’s never failed us. The Doors always lock and unlock reliably. I can always count on this app to work and have stopped even bringing my physical keys with me. I think it’s a great app for people who have one lock and the same users. We have two locks on two doors in our entryway. Both doors need to be unlocked to access our house. We would love the auto unlock feature to unlock both of these door doors, but unfortunately, the system limits it to one lock. The auto unlock feature does work almost flawlessly for the one lock we do have set up with it. Second, we have pet sitters and house sitters that we use when we are away, so it’s nice to activate/deactivate their keypad access. The way the system is set up, I have to have a separate access account for them for each of our two locks. Access to each of these also has to be configured separately. There does not seem to be a way to grant new users keypad access to both locks at the same time, even though the set up page leads you to believe that you are setting the user up with both. There’s no way to customize the users appearance in the user list - it’s always the users first name and last name. I have to click in to each of their records to determine which lock I’m deactivating. If this does have to be the set up, it would be nice to be able to configure the appearance of the user to include the lock associated with that record. Honestly, it’s been great to us, if Yale could address these two issues, it would be the perfect lock system. ### 3/5 — Spotty connection *2026-08-09, version 26.14.0* Sometimes is connects and sometime it doesn’t. Of course… when trying to connect, you really need it to. When it does… amazing. When it doesn’t, worthless. ### 2/5 — Won't stop asking notification permissions *2026-08-08* Even though I declined access a hundred times the app keeps asking me for permissions every time I open it The lock opening/closing history is often stale by several hours Fully charged batteries show up as 56% and only last a month or so Replacing the batteries requires recalibrating the lock every time No way to toggle between Bluetooth and Wifi connection. If lock refuses to connect via Bluetooth there's no way to calibrate it so it thinks door is open when it's closed ### 3/5 — Langue *2026-08-07* Très déçu de voir que toute la configuration et l’utilisation subséquente de l’application ne se fait pas en une autre langue que l’anglais. L’option de choisir sa langue maternelle pour l’utilisation/configuration serait souhaitable. ### 2/5 — Lock is great. App blows *2026-08-01, version 26.14.0* App is impossible to pair to this app. ### 3/5 — Nebahat *2026-07-27, version 26.12.0* Erdem ### 2/5 — Keeps crashing *2026-07-22, version 26.12.0* I can’t turn off auto lock. It crashes every time. At least the lock still works. ### 1/5 — Weak *2026-07-21, version 26.12.0* This app used to be simple and worked easily. Now it’s complicated, many click these and missing buttons to complete tasks. Unfortunately I have 2 of these and the geofence for both are spotty. I can’t add or update pass codes and pending deletion if user. I may start to hunt for another option. Yale, hardware. Seems solid but software/firmwate. Bad news!!! ### 1/5 — Am I missing something? *2026-07-12, version 26.12.0* I’ve had the Yale lock professionally installed and redownloaded the app. The lock itself does its job fine. Apparently the $200 lock I bought also needs another device so that it can be wifi enabled? On the app, I say “redownloaded” because I stayed at an Airbnb years ago that recommended use of the app. I can’t delete it from my keychain and every online help guide keeps saying to go to a section I simply don’t have on my app. The whole thing is extremely disappointing. I switched from kwikset because I thought this was too of the line. I sincerely hope I’m missing something because if this is what a ~$200 lock gets you and the app is essentially useless since there’s no wifi option without another purchase, hard pass. ## Most critical reviews (10 lowest-rated) ### 1/5 — Account Creation - Service Unavailable *2026-08-21, version 26.15.0* I bought the Assure Smart Lock 2 and I can not configure because app is not allowing to create account ### 1/5 — Crashes constantly *2026-08-16, version 26.15.0* Anytime you add/edit/remove a user or code the app crashes. Basically useless. Stuck with this stupid $300 hunk of junk ### 1/5 — Product is absolutely useless *2026-08-16, version 26.15.0* I’ve gotten scammed. Purchased the WiFi version access 2. Can’t connect to my wifi. And secondly, when setting up on this app the set up crashes at the apple home. Once I accept (since I have to) it doesn’t register and it’s an endless up. I press skip for now and still forced me to connect to apple home despite already connected. Very disappointed. ### 1/5 — Broken *2026-08-12, version 26.15.0* This app constantly has issues. Can never login successfully. Taking these locks and tossing them in the trash. Garbage!!!! ### 1/5 — Crashes on open *2026-08-11, version 26.14.0* Crashes immediately ### 1/5 — App crashing *2026-07-31, version 26.14.0* App crashing after latest up to 26.14.0 ### 1/5 — Can’t edit entry codes *2026-07-29, version 26.14.0* App’s core function around entry code management is broken, no resolution for weeks. Moving to a new solution. ### 1/5 — absolute garbage *2026-07-28, version 26.14.0* impossible to set up. complete waste of time ### 1/5 — TRASH *2026-07-27, version 26.12.0* This app is absolute garbage. It crashes halfway through setups, struggles to connect to locks over wifi and bluetooth, fails on every possible thing it needs to do. Buy a Schlage or a Wyze if you need a smart lock. ### 1/5 — Absolute Garbage *2026-07-26, version 26.12.0* I’ve been a residential technology professional for 20+ years. This app is a disaster as is the product. Massive disappointment and waste of money. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect for online access. *2026-08-22, version 26.15.0* Can manage locks and see who is opening. And if lock is left open or unlocked. ### 5/5 — Highly recommend *2026-08-16, version 26.14.0* Great product. Easy, seamless integration. ### 5/5 — Owner *2026-08-16, version 26.15.0* Easy to navigate ### 5/5 — Works like magic! *2026-08-13, version 26.15.0* I love coming home and not having to fumble around for my keys. The app has worked flawlessly. ### 5/5 — Outstanding *2026-08-13, version 26.14.0* Love Yale, been using for many years and love it. ### 5/5 — Love it *2026-07-29, version 26.14.0* We feel so safe. ### 5/5 — Good product *2026-07-28, version 26.12.0* So far it is working well. Into week 2 and no problems. Customer service was very helpful in troubleshooting. ### 5/5 — Love the ease *2026-07-26, version 26.12.0* This lock has been great. Install and setup was easy. So much better than the old lock and key. I highly recommend it. ### 5/5 — The best *2026-07-25, version 26.12.0* 100% good ### 5/5 — Excelente *2026-07-23, version 26.12.0* Great product --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*