# Yale Look — user reviews

> 11 indexed App Store user reviews of Yale Look by SARGENT MANUFACTURING COMPANY, rated 1.50/5 from 4 ratings.

- Source: https://appshunter.io/ios/app/yale-look/id1145024743/reviews
- App overview in markdown: https://appshunter.io/ios/app/yale-look/id1145024743.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 3

## Most critical reviews (10 lowest-rated)

### 1/5 — App needs an update

*2020-11-28, version 1.1.0*

Could you update for iOS 14?

### 1/5 — App

*2019-10-11, version 1.0.16*

Hope you do an update on this app soon , heard its been in the works for over two weeks now. 
Tim

### 1/5 — Yale Look

*2019-03-03, version 1.0.16*

Don't buy it sporadically works. It is now March 2019 and it has not captured video since Jan 3, 2019. The notification says someone is at the door but when you try to view it says error I never give a thumbs down but this time is the exception 👎

### 1/5 — No push notifications

*2018-10-10, version 1.0.16*

This app was glitchy, at best, on IOS >12.0. After 12.0 upgrade, push notifications stopped completely. Please issue update so it won’t be a complete waste of money.

### 1/5 — Horrible App!

*2018-09-19, version 1.0.16*

This app hasn’t been updated in over a year! Never really worked properly but it has no iPhone X support at all!!! Don’t spend your money on the Yale Look just return it immediately.

### 1/5 — Faulty and forgotten by Yale

*2018-07-05, version 1.0.16*

Since the iOS 10, they never updated the app so good luck refresh the events (you have to kill the app and open again)
Oh, and they removed an important feature (recording sound on the video) saying that will speed up the trigger to record, liars.
I'm on a second unit and all the problems remains, if you buy this recently, return it and look for the popular brands.

**Developer response:** We're happy to help get it set up for you. Contact tech support at 1-855-213-5841 or support.yalehome@assaabloy.com.

### 1/5 — Worst app/hardware

*2018-01-17, version 1.0.16*

Jan 16, 2018
Purchased in 2016 had many problems,  got unit replaced in Nov 2017.  Have same problems going on again.  See (micki1020) review.

We are going to rip this off the door and return it for a full refund!

Don’t waste your money on this!!

Won’t let me put a no star so?

### 1/5 — You want my honest opinion?

*2018-01-10, version 1.0.16*

Glitchiest piece of “technology” (if you could call it that) that I’ve ever used. I’m very well versed in automation and camera products from a range of different manufacturers. App is incredibly glitchy, fails to connect to a button or motion event nearly 100% of the time. I have factory defaulted it and re-synced multiple times. WiFi signal is very strong. Very fast internet. I’ve tried bring the whole unit into the same room as the router. 30 error message pop ups in 1 Hours time. Not even close to being a consumer ready product. Fix your software and try again. 

Ps. Dont bother responding and telling me to call customer support, appreciate the effort though.

### 1/5 — Software

*2017-10-07, version 1.0.16*

Terrible app. Fix quickly or the product will sink. Have trouble with viewing, date and time stamp, deleting images, authorizing users etc...

**Developer response:** Please contact tech support for help at 1-855-213-5841 or support@yalelock.com.

### 1/5 — Cannot set up due to bug

*2016-12-22, version 1.0.1*

Completely useless

## Most praised reviews (1 highest-rated)

### 3/5 — Update erased all settings

*2017-08-27, version 1.0.14*

Not happy

**Developer response:** Please contact tech support for help -- 1-855-213-5841 or support.yalehome@assaabloycom.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*