# Yale Secure — user reviews > 167 indexed App Store user reviews of Yale Secure by AssaAbloy, rated 1.40/5 from 297 ratings. - Source: https://appshunter.io/ios/app/yale-secure/id1261911820/reviews - App overview in markdown: https://appshunter.io/ios/app/yale-secure/id1261911820.md - Rating breakdown: 5★ 10 · 4★ 17 · 3★ 9 · 2★ 8 · 1★ 253 ## What do users think of Yale Secure? Overall sentiment: negative **Pros** - 👍 Easy plug and play - 🚀 Excellent security product **Cons** - 🐛 Crashes immediately upon opening - 🐛 Unreliable connection and functionality - 🐛 Buggy and error-prone - 🐛 Frequent crashes and freezes - 🐛 Fails to detect or connect to lock - 🐛 Deletes entire HomeKit setup - 🐛 Firmware update issues - 🔋 High battery consumption - 🔒 Potential security risks **Commonly reported bugs** - App crashes on iOS 16 and 17 updates - Unable to add, remove, or view pin codes - Lock disappears from app after firmware update - Inconsistent connectivity and sync issues - Incompatibility with latest iOS versions **Most requested features** - Ability to manage pin codes and access logs - Improved integration with HomeKit - Scheduled pin codes and access control - Better user interface and navigation - Reliable firmware update process ## Newest reviews (19 of 167) ### 1/5 — Deserves 0 stars. *2024-07-21, version 1.0.9* Mostly crashes immediately upon open. When it does stay open, crashes immediate when trying to make changes. ### 1/5 — FIX IT. *2024-07-06, version 1.0.9* This app is total trash and has to be quit and reopen about a dozen times in order to add or delete someone’s pin. There’s constant errors. The lock is great quality but this isn’t worth the money or hassle when the app that controls it doesn’t work 98% of the time. ### 1/5 — Application crashes upon opening *2024-07-03, version 1.0.9* The application can’t open anymore. It crashes when I open it. What’s the purpose of having this lock?? Is someone bringing forth a lawsuit? We’re all left with locks that don’t work!! ### 1/5 — Crashes on iOS 17.5.1 *2024-06-07, version 1.0.9* There doesn’t seem to be a way to report app bugs through the available links, so I thought this would be one way as I’ve done it with a Honeywell app and they took notice and fixed the issue. In this case, I start the app and it just crashes immediately. Every time. Please fix this and I’ll give a better review/rating! Thanks! ### 1/5 — Update Made Everything stop working *2024-05-28, version 1.0.9* Ever since the last update I can’t add access codes, remove, view history, and it even fails to connect most times. This Is Rediculous! ### 1/5 — Buggy app *2024-02-24, version 1.0.9* Keeps crashing on my iPhone. Have deleted and reinstalled multiple times. ### 1/5 — Horrible App *2024-02-15, version 1.0.9* I can’t even open the app it just crashed every time. Restarted my phone and still no go. Can’t reconnect my Yale lock because of it. This company is garbage! ### 1/5 — Still unable to update firmware *2024-01-10, version 1.0.9* After years you still can’t even do something as simple and necessary as updating the lock firmware with this app. ### 1/5 — Broken again *2023-12-24, version 1.0.9* Updated to iOS 17.2.1 and now can’t bring up the PIN codes. I just don’t get it! ### 1/5 — Worst app in the world - won’t update locks *2023-11-28, version 1.0.9* Running the latest iOS on the latest iPhone, and most current app version: no matter how many times I try, I cannot update any of my smart locks when it tells me there are updates available. I’ve done all the troubleshooting steps and it’s still unresolved. My locks were over $250 on the Canadian Apple Store… what a scam ### 1/5 — What a crock of garbage *2023-11-25, version 1.0.9* This app single handedly made me abandon the garbage Yale product and go with Schlage. Screw this trash. Whoever greenlit this should be fired. ### 1/5 — Horrible *2023-11-05, version 1.0.9* This app is horrible!! Always states it “reading”. I’m literally standing next to the lock. When it is working, it takes forever to connect. Definitely will not buy another Yale lock. ### 1/5 — Pile of crap *2023-10-06, version 1.0.9* I can’t believe I spent money on this lock, and I’ve never been able to have this app work. Now it just terminates, and the app is not usable. ### 1/5 — Errors, bugs, and more errors *2023-10-03* Honestly, what a piece of junk this app is. Makes me completely regret buying 4 Yale locks. ### 1/5 — Still broken *2023-09-19, version 1.0.9* The app will just crash immediately upon launching. Completely useless. Why they have separate apps nobody knows but I can no longer connect to any of my smart locks. Please fix this app ASAP. On the latest version and IOS17. ### 1/5 — Yale Assure Lock homeKit not found *2023-09-09, version 1.0.7* I purchased Yale Assure lock from Apple US. Today 09.09.2023 I have installed the lock and tried to connect using Yale secure app. This app unable to detect the homekit module. This is very frustrating. Please help me to resolve the issue. I think this app need exclusive update. 209$ I have installed for this lock. Please update the app for iOS 16.6. ### 1/5 — Update your App *2023-08-13, version 1.0.7* Every time there is an Apple update, this app won’t work to control certain features of the lock. I haven’t been able to update passcodes in over a month. If they can’t keep up with the updates, Yale should refund our money since it was bought based off their advertising that it works with Apple HomeKit and remotely. ### 1/5 — Firmware *2023-08-11, version 1.0.7* La serrure doit avoir une mise à jour du firmware pour continuer de fonctionner avec l’application domicile. Mais pas de mise à jour disponible donc incapable de déverrouillé la serrure via domicile et Siri. JE NE RECOMMANDE PAS SE PRODUIT… GROSSE DÉPENSE INUTILE. ### 1/5 — Horrible *2023-08-04, version 1.0.7* It has never worked properly and the devs don’t seem to ever update it to address issues it seems everyone has. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy *2026-06-28, version 1.0.9* Really not a functional app. It never works and I’m wondering why I even got these locks to begin with now. Should’ve went with another vendor if this was the accompanying app ### 1/5 — Useless app and expensive non functioning lock *2026-03-27, version 1.0.9* Having bought a Yale IM1 compatible lock 5 years ago, the lock and the app have never worked together and Yale insist on not letting me use the US app that would actually work so I can’t get any HomeKit functionality. Will never buy one of their products again. ### 1/5 — Terrible *2026-02-27, version 1.0.9* Almost never works. Have to force kill it multiple times before it can read the lock, sometimes even then it doesn’t load. Hasn’t worked with HomeKit in a year or more. Would not buy again. ### 1/5 — Terrible *2025-11-21, version 1.0.9* Almost never works. Have to force kill it multiple times before it can read the lock, sometimes even then it doesn’t load. Hasn’t work with HomeKit in months. Would not buy again. ### 1/5 — Unbelievable *2025-03-06, version 1.0.9* So apparently the Yale app will automatically create “Homes” based on what is in HomeKit and if you delete them it will delete your entire setup from HomeKit with ambiguous warning…The kicker is I didn’t have any Yale products at the home I deleted from the Yale app and spent hours trying to get every smart product setup in my home on HomeKit again. Don’t understand why Yale interacts with HomeKit that way as there is absolutely no reason for it and why isn’t there a crystal clear warning that by deleting a home from the Yale app will completely delete the entire Home from HomeKit…Infuriating to say the least. ### 1/5 — Garbage. *2025-02-05, version 1.0.9* Great hardware, horrible software. Error after error…what a waste of money. ### 1/5 — Don’t bother *2025-01-21, version 1.0.9* Their slogan should be “Kinda Werks Sometimes”. ### 1/5 — TERRIBLE *2024-12-25, version 1.0.9* Bad product all around. Doesn’t connect and is extremely difficult to add and delete passcodes bc it’s SO SLOW!!!! ### 1/5 — Just garbage *2024-10-20* This app has sucked for years, making what could be great hardware near useless. I’m surprised Apple still puts this company’s product on their shelves. ### 1/5 — I couldn’t even add a lock! *2024-10-05, version 1.0.9* I can’t even add my Yale lock to anything company, nest, Yale, smart home, smart home AT&T, google? Qrf code brings me to a website for mathematics! ## Most praised reviews (10 highest-rated) ### 5/5 — Pick this one *2023-05-27, version 1.0.7* Easy plug and play. I read all the other negative reviews for this app and I was terrified. It did not connect originally to the app as the instructions stated. So I called the wonder 1-800 support number. They were great and with a simple factory reset it linked up perfectly on the first try after doing the reset. No hesitation in making a 5 star recommendation ### 5/5 — Now works! *2022-12-10, version 1.0.7* For a long time, like many others, this app would crap out and give an error message. Basically it no longer functioned. With this current version, all is back to where it should be. I can read, add, remove PIN codes. I can access the unit settings. Thanks for making this right app developers! ### 5/5 — UPDATE : iOS 16.1 issues RESOLVED *2022-12-05, version 1.0.6* *** Update *** Yoohoo ! The new updated version is now working with iOS 16.1 ! I can now connect to my lock and add New Pins and edit the lock configuration. Job well done ! Than you ! ### 5/5 — Excellent update *2019-11-15, version 1.0.3* The latest version of this app adds much needed features to Yale’s homekit lock. Being able to assign names to PINs is brilliant and also easily bringing a history list of access. The only other feature we’d love is being able to create one off unlock PINs that erase themselves. ### 4/5 — Having issue? *2025-10-15, version 1.0.9* if you can’t add people or codes, take yourself off of your local Wi-Fi. This app works a lot better when it’s not connected to the local network. ### 4/5 — Excellent security product *2023-05-20, version 1.0.7* Setting up home integration can be encumbered by additional device security restrictions. I think few people manage to avoid the pitfalls, hence the low rating. For example, if you have disabled local network access, almost every feature will fail. ### 4/5 — Updated and working again *2023-01-06, version 1.0.7* The update was a loooong time coming, but you can finally manage the lock with the app again. ### 4/5 — ver 1.0.7 works with iOS 16.2 *2022-12-08, version 1.0.7* Finally ### 4/5 — iOS 16.1 issues now resolved-updated. *2022-12-02, version 1.0.6* Corrected-app update has resolved all issues. Functionality with iOS 16.1 restored! Thank you ### 4/5 — Best looking lock but that’s it. *2020-12-01* I keep wanting to like it but it doesn’t integrate with HomeKit correctly. As a stand-alone it’s fine. But that’s it. It looses communication all the time and the signal is strong. I keep getting, “HomeKit Error accessory not reachable. It may work for a while but then the errors start. This is a major lock company. Working with the top technology company. If you can’t make this type of lock work correctly. You need to stop making it for the wireless world before your reputation gets trashed. Actually, I don’t see how Apple sold this in their stores. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*