# Yammak - يمك — user reviews > 79 indexed App Store user reviews of Yammak by Urban Company Limited, rated 4.60/5 from 969 ratings. - Source: https://appshunter.io/ios/app/yammak/id6742437138/reviews - App overview in markdown: https://appshunter.io/ios/app/yammak/id6742437138.md - Rating breakdown: 5★ 828 · 4★ 39 · 3★ 9 · 2★ 4 · 1★ 89 ## What do users think of Yammak? Overall sentiment: negative **Cons** - ⏰ Unreliable scheduling and cancellations - 🗣️ Poor customer service and communication - 🚫 Unprofessional and unreliable service providers - 💰 Overpriced services not matching the quality **Commonly reported bugs** - Service providers not bringing required cleaning supplies - Inability to directly contact customer service ## Newest reviews (11 of 79) ### 1/5 — Yaser Alamoodi *2026-05-03, version 6.82* One of the worse customer experiences I ever had. ### 1/5 — شكوا *2026-04-30, version 6.82* للاسف لا يوجد مصداقيه لي شهرين ويماطلون فيني اكلمهم بمعدل مكالمتين بالاسبوع. ملخبطين بالباقات ولا ارسلو عاملات والغو مواعيدي وكل مره اكلمهم. يقولون نعتذر لذلك بنتواصل معك ولاكن للاسف لا رجعو المبلغ ولا كملوالخدمان من رمضان وهم يماطلونوكل مره ادق يقولون بنواصل ولاكن للاسف لا يوجد مصداقيه ### 1/5 — They cancelled the appointment *2026-04-27, version 6.81* حجزت شغالتين تنظيف عميق وتأخرو عن الموعد ، تواصلت مع دعم يمك وقالولي ان السائق بالطريق وانه راح يتأخر شوي و الشغالات راح يوصلون بعد نصف ساعه من التأخير ، بعد مرور نصف ساعه ما جابو الشغالات تواصلت معهم وقالولي نفس العذر انتظر نصف ساعه اخرى، وبعدها سحبو علي ومحد صار يرد علي ولا جات الشغاله و حاولت اتصل وقالولي انه انتهى وقت الدوام ومحد رد علي!!!!! حسبي الله ونعم الوكيل ### 1/5 — للأسف المستوى غير مقبول *2026-04-07, version 6.77* للأسف طلبت عاملات وما جوني تأخروا اكثر من ساعة ولما تواصلت مع العاملة قالت انها ماراح تجي ! مافي اي مهنية ولا احترام لوقت العميل ### 1/5 — سوء خدمة *2026-04-04, version 6.77* للأسف تابعت ٨ مرات على موضوع عدم حضور عاملة لخدمة مجدولة عن طريق التطبيق و التلفون و كل مرة يوعدون بأنه سيتم حل المشكلة و لا أحد يتابع. يكفي اللخبطة الناتجة عن عدم إشعاري بأن الخدمة ما رح يتم تقديمها، بعد هذا تأخذون فلوس الخدمة و لا ترجعونها و لا تقدموا حل بديل في وقت آخر. فيه مشكلة في التطبيق و استخدام الAI فيه إذا ما عرف يحل المشكلة. يفترض رد المبلغ بشكل تلقائي إذا الخدمة لم يتم تقديمها. و الأصح الاعتذار من العميل و إبلاغهم قبل بوقت. خدمة العملاء للأسف بس يبغوا يقفلوا الخط من غير ما يحلوا شيء. ### 1/5 — Worst app *2026-04-03* I booked a cleaning service at 9PM, i’ve been waiting for an hour its now 10PM the AI help on the platform doesnt do anything useful, the girl isnt answering me i wish she would get a 1 star rating, the driver isnt answering aswell and all people are busy to pick up my phone call, thats how many problems they have and unreliable their service is! I highly advise against using this app! **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. ### 1/5 — Not on time, they never show up *2026-03-27* They’re not professional, and not on time. They never show up to their appointment and no one to reach out to. They don’t even care to follow up with their customer’s and the way they handle their business is unprofessional. **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. ### 1/5 — Very late and bad attitude *2026-03-25* I booked cleaning service, they were 2 hours late, kept saying half hour only for one and a half hour, the number answered and said they are outside but they were not!!!, when they arrived I told them I was very unsatisfied with the time, they refused to work !!!! Said call the company , irritate them to get your money back !!!, the call center said they arrived they have to work but they refused to come in !!!!!! **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. ### 1/5 — عدم مهنية *2026-03-19, version 6.77* سوء التزام بالمواعيد ### 1/5 — سوء خدمه *2026-03-11, version 6.76* الشركه غير قادره على ادارة خدماتها ، مره العامله تعتذر وما تجي ومره السواق مو موجود ( تكلم العامله تقول لك انا انتظر السواق !! ) هو بس تجميع ناس واشتراكات وبالاخير تتكنسل المواعيد او تتاجل !! . ### 1/5 — الأخلاق والتعامل ممتاز *2026-02-26, version 6.75* لكن العاملة تحتاج الى المزيد من التدريب ## Most critical reviews (10 lowest-rated) ### 1/5 — Never showed up *2026-08-16* I booked 2 helpers for cleaning yesterday and they never showed up, I stayed home all day waiting for them, never called to apologize or reschedule and when I called today they said the rescheduling is after 3 days, and they will deposit 30SR in my wallet, I will never use any of their services again. **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. Yammak Team. ### 1/5 — غير ملتزمن الوقت *2026-07-26, version 6.99* مايلتزمون بالمواعيد … نادرا جدا يجون عالوقت و كثير مرات يكنسلوا الموعد او يغيروا اليوم و الوقت من عندهم. العاملات شغلهم جيد لكن يبغالكم تلاقوا حل لمشكلة عدم التزامكم بالوقت ### 1/5 — Very disappointing and unprofessional service *2026-06-29* I booked a cleaning appointment through the app in the morning for 4:00 PM, based on the available time slots shown. When 4:00 PM came, no one showed up. I contacted the professional directly, and she told me she was not even aware of the booking because the company had not contacted her. I then reached out to customer service, but they were not helpful at all. I explained that I had guests coming over at night and needed someone to come immediately, but they were not attentive to my complaint and did not offer a real solution. They kept repeating that there was another appointment available at 7:00 PM, which was not what I needed or asked for. The situation was handled very poorly. There was no effort to solve the issue. I felt like my complaint was not being listened to. This experience was extremely frustrating, and I will not be using this application again. حجزت موعد تنظيف من التطبيق الصباح، واخترت موعد الساعة ٤ العصر لأنه كان ظاهر كموعد متاح. جاء وقت الموعد وما وصل أحد. تواصلت مع العاملة نفسها، وقالت لي إنها أصلًا ما كانت تدري عن الحجز لأن الشركة ما تواصلت معها. بعدها كلمت خدمة العملاء وشرحت لهم المشكلة، خصوصًا إن عندي ضيوف بالليل وكنت أحتاج أحد يجي بنفس الوقت أو بأسرع وقت ممكن. للأسف ما كان فيه أي تجاوب فعلي أو محاولة لحل المشكلة. كانوا يكررون عليّ إن فيه موعد متاح الساعة ٧، وهذا مو الحل اللي طلبته ولا يناسب وضعي. حسّيت إن الشكوى ما انسمعت، ولا كان فيه اهتمام أو دعم حقيقي. المشكلة كانت من سوء التنسيق بين التطبيق والعاملة، ومع ذلك ما حاولوا يعوضونني أو يوفرون بديل مناسب. تجربة جدًا مزعجة، وما راح أستخدم التطبيق مرة ثانية **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. Yammak Team. ### 1/5 — تجربة سيئة *2026-06-11, version 6.90* تمنيت لو اني قرأت التعليقات لان واضح سوء التجربة ماكان معي لحالي لكن للاسف كنت واثقة بالي شفت عندها الاعلان ولعلي اخذت درس تضييع وقت وفلوس ،لا جتني الخدمة ولاشيء وحتى فلوسي مارجعت كاملة بالرغم من ان الالغاء حصل منهم لكن بيننا وزارة التجارة ان شاء الله ### 1/5 — للاسف عند الغاء احد الخدمات يرجعون ٢٠ ريال فقط وهذا استغلال غير منطقي *2026-06-02, version 6.89* اخر تعامل ### 1/5 — جدة *2026-06-01, version 6.88* عندي مبلغ 300 ريال بالمحفظه وللاسف لا يوجد اي طريقه لاستخدامه تواصلت مع خدمة العملاء وبلغني سوف يحل المشكله ولم تحل للان وباقي يومين وتنتهي مده صلاحيه المحفظه ولم استفد منها يعني راحت عليا 300 ريال ### 1/5 — سيء *2026-05-26, version 6.88* سيء وتدفعين ويسحبون عليك مايجون وشغلهم خرابيط ### 1/5 — اقرأ تعليقات المستخدمين قبل التعاون ! *2026-05-26, version 6.88* حجزت يومين متتالين لخدمتين مختلفات في ايام حرجة"قبل العيد وليلة العيد" وتم الغاء الحجزين بطريقة سيئه و ضعف بالتواصل واكييد عدم تقدير لتجربة العميل والادهى عدم اعطاء تعويض مناسب على قدر الضرر 👎👎 ### 1/5 — Avoid this app if you want a reliable service .Absolutely unreliable and unprofessional *2026-05-25* I am incredibly frustrated with this app. I have used them multiple times, and they always change or cancel my cleaning appointments at the absolute last minute. What makes it worse is the complete lack of communication. They cancel or reschedule without ever getting back to us to explain or offer a solution. My time is completely wasted waiting around for helpers who never show up when they are supposed to. **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. ### 1/5 — Nobody Arrived to the Appointment - twice! *2026-05-03* I had an appointment, and after the grace period I called to ask about the service and I was informed the worker had a personal issue. The appointment was rescheduled and again they were late. Again I called to ask, and was told the driver had an issue. No one bothered to call or inform me ahead of time, they waited for me to call and had nothing to offer but unconvincing excuses. **Developer response:** Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns. ## Most praised reviews (10 highest-rated) ### 5/5 — Massage service *2026-08-07* Excellent service from start to finish! The therapist arrived fully prepared with a professional massage bed, mattress, towels, and all the required massage products, so I didn’t have to arrange anything. The therapy was highly professional, and the massage technique was exceptional. The pressure was perfectly adjusted to my preference, providing deep muscle relief while still being incredibly relaxing. I felt completely refreshed and stress-free after the session. I highly recommend this home massage service to anyone looking for a professional, hygienic, and truly relaxing experience. I’ll definitely book again! **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us Yammak Team. ### 5/5 — التطبيق جدا فكرته ممتازة وخدمة الحجز رائعة وسلسة لكن يفضل عند التواصل وطرح المشكلة مايكون الرد الي *2026-07-30, version 7.00* التطبيق جدا جدا ممتاز انصح فيه ### 5/5 — perfect team and work *2026-07-03* thank you for your service! Mayann did a great job! It was really satisfying! and erevything was just perfect ! thank you! **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us Yammak Team. ### 5/5 — Massage *2026-06-23* 10/10 **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us Yammak Team. ### 5/5 — Highly Recommended & Very Useful Service *2026-06-12* A very useful service, especially for bachelors. It works really well and makes things much easier, giving you more relaxed and stress-free weekends. It’s convenient, reliable, and definitely helps improve day-to-day comfort. **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us Yammak Team. ### 5/5 — Outstanding Service *2026-05-30* I am extremely happy with the service provided by Afzal, Naeem, and Sahar Ali. They arrived on time and completed the service within 4.5 hours. All rooms were cleaned thoroughly, and they paid close attention to every requirement requested by the customer. Their professionalism, dedication, and commitment to excellent customer service were truly commendable. They ensured that all expectations were met and delivered a high standard of service throughout the process. Well done to the team for their outstanding effort. **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us ### 5/5 — غرناطة شارع ابن خزيمة الانصاري *2026-05-25, version 6.87* العاملة. انطوانيت كانت جدا مساعدة و نشيطة و نظيفة و سريعة و لطيفة. شكرا لشركة يمك ### 5/5 — رائع جدا *2026-05-01, version 6.82* رائع ### 5/5 — Good service *2026-04-04* On time and effective **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services ### 5/5 — Fantastic *2026-02-08* Amazing work performance **Developer response:** Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*