# Yango Wind - e-scooter sharing — user reviews > 51 indexed App Store user reviews of Yango Wind by WindMobilityTechnologyLtd, rated 4.40/5 from 3,404 ratings. - Source: https://appshunter.io/ios/app/yango-wind-e-scooter-sharing/id1247826304/reviews - App overview in markdown: https://appshunter.io/ios/app/yango-wind-e-scooter-sharing/id1247826304.md - Rating breakdown: 5★ 2,638 · 4★ 230 · 3★ 106 · 2★ 57 · 1★ 373 ## What do users think of Yango Wind? Overall sentiment: negative **Pros** - 👍 Quality service - 🚀 Easy and excellent - 💡 Great for getting around **Cons** - 🐛 Horrible design, UI, and bugs - 🐛 App crashes - 🐛 Impossible to lock and park - 🔒 Impossible to sign up - 🐛 Unreliable scooters and GPS - 💰 Expensive and charges for no service - 🔋 Scooters out of battery - 🐛 Slow and unresponsive app **Commonly reported bugs** - App crashes on iOS 12.5 - GPS issues and incorrect parking locations - Charging issues and unexplained charges **Most requested features** - Allow using same account for multiple scooters - Improve parking and locking experience - Provide better customer support ## Newest reviews (12 of 51) ### 3/5 — Unlock charges *2022-06-20, version 4.58.0* I preferred this app over the others because it didn’t charge an unlock fee; now it does. I think, sadly, I’ll be changing to a different one soon. ### 1/5 — Scam *2020-07-08, version 4.20.1* Maps don’t tell you they have 2-3 insanely small areas in city city that are 10 km away. They immediately start charging you and say “this is the only place you can park it” outrageous that this app is even approved by the likes of PayPal. Would give it 0 stars if I could. ### 1/5 — Out of order *2020-03-02, version 4.12.0* Scooter was out of battery and scooter was parked in a wrong place. I could not use it, left it where I could push it and got charged nis 54 for no service! No way to ask for a refund in the app! No response! This is scam! ### 1/5 — Wind Review *2019-11-24, version 4.7.1* This is by far one of the worst apps I have ever used. The GPS system was horrible and I spent over an hour trying to park so I wouldn’t be fined. Please spread this news to Wind. I have never had a worse experience with an app in my life. There was no way to call for help. I had to park my scooter underground in a garage. Such a joke. ### 2/5 — Not worth it *2019-11-13, version 4.6.0* You might as well walk w the restricted parking zones in Madrid... expand where I can park/“end trip” if you want this to be a genuine alternative to Uber. Do not rexxomend. ### 1/5 — Slow and expensive *2019-10-13, version 4.4.1* Slow and expensive ### 3/5 — Very frustrating end-of-ride experience. *2019-06-22, version 3.19.0* I was pleasantly surprised with the Wind scooter I picked up in central Madrid: speedy, smooth (as can be expected) and it was nice to have a shorter/lighter-than-many-others machine to navigate the cobble and curbs in the city. What really killed the experience was the ending! After trying to park near the metro entrance and being notified in the app that parking there is not allowed (pretty common for these scooter share apps) I spent the next 20 minutes, €3, and the remaining 10% of my battery life trying to find an “allowed” spot. The app showed none of the “P” symbols it promised so it was impossible to guess where it wanted me to go. Ultimately I had to just pause the ride and hope for the best. It timed out after another 20 minutes and drained the rest of my credits. A couple of asks for devs: show a visual hint of what the “P” icons *should* look like in the map and have an override to lock the bike (a la Mobibike) if for some reason the process doesn’t work. **Developer response:** 'Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form in our app to tell us what went wrong and we are looking forward to helping you with your request - Your Wind Team ' ### 1/5 — Lucky Bikes are invisible *2019-06-15, version 3.19.0* Has anyone found a lucky bike? I have searched several times for lucky bikes. Even got a bike and went searching for so called “lucky bikes” and every time I get to the location it’s a kiosk store and no bikes around. Please explain or double check locations for them. Starting to think lucky bikes are not real. Do they look like the regular wind bikes? Are they located inside a store and we have to ask for them? Please explain further. Will not be using the app until I get further guidance and if nothing then I will be deleting. **Developer response:** 'Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form in our app to tell us what went wrong and we are looking forward to helping you with your request - Your Wind Team ### 2/5 — 70/30 chance it works *2019-06-01, version 3.18.0* After using wind frequently to get around Tel Aviv, I have found that the scooters work about ~70% of the time. Other 30% of the time they don’t work. Which is understandable except that they will still charge you the unlock fee even if you end the ride less than a minute later. They never respond to refund requests or any other messages/requests. Use at your own risk. **Developer response:** 'Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form in our app to tell us what went wrong and we are looking forward to helping you with your request - Your Wind Team '' ### 1/5 — Extremely slow and have to push it uphill - clearly underpowered *2019-04-19, version 3.15.1* Hardly hit 17km/h going downhill and completely stopped going uphill, totally underpowered even for light people compared to competition. ### 2/5 — Loving it in Lisbon *2019-04-13, version 3.14.0* It would be so much better if you could rent two scooters on one account. ### 1/5 — Don’t use this app!! *2019-03-17, version 3.12.0* Horrible app!!! No information available on how the interface works until after you’ve paid. Traveling with my family on holiday and the kids were dying to try it. Wanted four scooters so we could travel together, only to find after paying that you can apparently only do one scooter at a time per account. Trying to reach so-called 24-hr customer service got me an email that they would respond in 48 hours, and the phone number got me a recording to leave a message. Total crap! **Developer response:** We apologize for the inconveniences. Please, write an email to our customer service, including the phone number or email you used to register. We will make sure your request is processed as soon as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Probably the worst e-scooter application ever made. *2023-04-18* Horrible design, horrible UI, clumsy and old , a lot of bugs , gets stuck a lot , and I have the latest iPhone 14 pro max, horrible costumer service , this app is a perfect example of “just because you are a billion dollar company doesn’t mean you have good service.” Disgusting. ### 1/5 — App crashes *2022-08-12, version 4.61.1* Says minimum iOS 11 needed. I have 12.5 so should be fine. Yet app keeps crashing on my iPad. Can not launch. ### 1/5 — Terrible service *2022-07-25, version 4.60.1* Impossible to lock! I wasted 20 minutes trying to lock it up until I just gave up and left. My bill is still running And nobody to call!!! ### 1/5 — Terrible experience ….. *2022-03-16, version 4.53.0* I took the scooter to what was suppose to be a 5min ride which turned out to be a 27min as the app could not get the location of parking spot correct. I have plenty of screenshots showing that I’m in the parking spot and the app not recognized it. Not sure if it’s a glitch or a way to make extra money but the experience was very frustrating. In addition there was no way to connect to customer support which is very frustrating. Finally the scooter ended up locking by it self. I used the scooter to bring a $90 dinner that turned out to be very cold. Overall as I said very frustrating experience and no one at wind who I could even communicate with 👎👎👎 **Developer response:** Hello Dori, Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form (HELP - FAQs - WRITE TO US) to tell us exactly what went wrong and we are looking forward to helping you with your request - Your Wind Team ### 1/5 — Apple Pay not longer working *2021-12-26, version 4.49.0* This is a crucial feature for app like this please get it working ### 1/5 — Every time I use this app it ruins my day *2021-11-12, version 4.46.1* Every time I use this app either the scooters don’t work and I get charged anyways, or I cannot find any adequate place which the app will allow me to get charged — then I cannot end my ride and I get charged for leaving my scooter running as I have no other choice. I can never seem to find a parking spot on the map. I’ve spent more time trying to speak with customer service than riding the scooter. Every time I’ve needed a wind scooter, it has failed me. Use any other scooter like Lime or Bird. You will regret using Wind. Once I get all my refunds I am never using this application again. **Developer response:** Hello, Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form (HELP - FAQs - WRITE TO US) to tell us exactly what went wrong and we are looking forward to helping you with your request - Your Wind Team ### 1/5 — Impossible to sign up *2021-10-03, version 4.46.0* I’ve now spent nearly an hour trying to sign up. Uploaded my drivers license twice. Took a selfie Waited for a Human to compare my selfie to the license photo Uploaded my credit card details 3 times What an annoying waste of time. ### 1/5 — Impossible to Park *2021-07-08, version 4.40.1* This app has gotten so much worse over the past year. There is no where to park and the app doesn’t help you find parking at all. Everything is blocked as a no parking zone, to the point that it’s frequently forced me to search for 10+ minutes and then park further away than I started from my destination. I’ve complained many times but the search for parking benefits the developers. They make more money as you get more and more frustrated. Stay away! **Developer response:** Hello, Thank you very much for your feedback. We are sorry that you are not completely satisfied with our service. Please use the web form (HELP - FAQs - WRITE TO US) to tell us exactly what went wrong and we are looking forward to helping you with your request - Your Wind Team ### 1/5 — No battery and still charge me :( *2020-09-20, version 4.25.1* No battery and still charge me :( . No contact information in Iceland. ### 1/5 — Account got blocked (after topping up money) *2020-08-24, version 4.24.0* I downloaded the app and used it twice for a very short distance, I topped up the wallet and didn’t use most of it. Suddenly my account got disabled for no reason and no response to my email or to the phone. I won’t recommend the app. **Developer response:** We are sorry to hear that you had a bad experience. Contact our support team via our App form (Service + Contact us - Submit) if you would like to share your opinion, or need assistance. Your feedback is very important to us and helps us to improve. ## Most praised reviews (10 highest-rated) ### 5/5 — Quality service!) *2022-10-03, version 4.62.0* Very nice ### 5/5 — Wind scooters *2022-05-04, version 4.55.1* Easy and excellent! ### 5/5 — Can’t use same apple id for 2!scooters *2021-07-31, version 4.40.1* My wife and i had to use different company’s scooters since we share an apple id. Also free first unlock did not work with our American phone number. But after technical snafus - we had a great time! **Developer response:** Hello, Thank you very much for your feedback. Nice to hear what you liked most about our service. Of course there is always the possibility to improve. So feel free to contact us directly via web form (HELP - FAQs - WRITE TO US) and we will be happy to answer any questions you may have - Your Wind Team ### 5/5 — Love this *2021-01-30, version 4.33.0* Great for getting around! ### 5/5 — Had bugs but great customer service *2020-01-13, version 4.10.0* Previously, I had difficulty with the app and lost money because of a bug with the app. I was very frustrated, but the customer service refunded all my money and the app has been working perfectly for me ever since. **Developer response:** We are sorry to hear that you had a bad experience. Contact our support team via our App form (Service + FAQ - WRITE US) if you would like to share your opinion, or need assistance. Your feedback is very important to us and helps us to improve. ### 5/5 — Easy to use and fun *2019-03-17, version 3.12.0* Best ride in town, plenty of e scoots everywhere! ### 5/5 — No complaints at all *2019-02-19, version 3.11.1* My friend and I had a great time riding with WIND today around Paris. Such a fun time. We found two scooters right next to each other outside the Eiffel Tower and rode around the surrounding area for about an hour. The scooters are fast and gain speed quickly. It’s such an easy way to see Paris and get around. We had no trouble signing up and starting up the scooter. It was also easy to end the trip. We were surprised by how long we could use the scooters and how affordable the price was. I will recommend to friends and will definitely use WIND a lot more now that the weather is getting nicer. I can’t wait to use again next time I’m in Paris. **Developer response:** Thank you for your support. We're so glad you're enjoying our scooters, and we hope you will do so for a long time! ### 5/5 — Couldn’t accelerate *2018-11-18, version 3.5.2* Didn’t work ### 5/5 — AMAZING *2018-11-01, version 3.4.0* My WIND Scooter was much nicer than the competition! The throttle and braking system was heads and tails better than the competitors! ### 4/5 — Speed slow *2019-06-29, version 3.20.0* Very LOW SPEED disappointed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*