# Yaplet — AI Support Inbox — Live chat, email & socials

> Live chat, email & socials (iPhone/iPad app by Premium Boosting Limited.)

- Source: https://appshunter.io/ios/app/yaplet-ai-support-inbox/id6478173392 (this page in markdown: same URL + `.md`)
- Developer: [Premium Boosting Limited](https://appshunter.io/developer/1451604792)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 43 MB
- Languages: American English
- Released: 2024-02-22
- Data updated: 2026-08-21
- User reviews in markdown: https://appshunter.io/ios/app/yaplet-ai-support-inbox/id6478173392/reviews.md

## What is Yaplet?

Yaplet puts your customer support operation in your pocket. Answer website live chat, email, Facebook Messenger and Instagram DMs from one inbox — with AI at your side for replies, summaries and translation.

Built for support agents and teams who can't sit at a desk all day. A conversation comes in, your phone pings, you answer in seconds.

ONE INBOX FOR EVERY CHANNEL
• Website live chat, email, Facebook Messenger and Instagram DMs together
• My Inbox, Unassigned and All views — grab waiting chats before they go cold
• Search every conversation by message, visitor or agent
• Filter by website/widget when you run more than one

REPLY LIKE YOU'RE AT YOUR DESK
• Real-time typing indicators and read receipts
• Share photos from your library
• Canned templates, knowledge-base articles and docs, inserted in a tap
• Private internal notes only your team can see
• Assign, transfer, leave or mark conversations as read
• Ask customers for a rating when the chat wraps up

AI THAT DOES THE HEAVY LIFTING
• AI Reply — drafts an answer from your own knowledge base
• AI Summary — catch up on a long thread in seconds
• Rephrase and grammar polish before you hit send
• Auto-translate both directions — support customers in any language

SEE WHO'S ON YOUR SITE — RIGHT NOW
• Live visitor list with country, device and the page they're viewing
• Full visitor context: plan, location, browser, event history
• Start a conversation with anyone browsing your site

STAY IN CONTROL
• Light, dark or system theme — new in 2.1
• Push notifications for new chats and messages
• Go online or offline with one tap
• Switch between organizations
• Listen back to AI phone-call recordings

Yaplet is the companion app for the Yaplet platform (yaplet.com) — live chat, AI chatbot, knowledge base, ticketing, newsletter and more. A Yaplet account is required; create one free at yaplet.com.


## Version history (last 5 releases)

### 2.1.1 — 2026-08-14

• Fixed sign-in fields that could not be typed into on some devices
• Fixed text being cut off before the app's font finished loading
• Visitor and contact names now show correctly instead of an email address
• General performance and stability improvements

### 2.1.0 — 2026-08-10

• Completely redesigned app — cleaner, faster, easier on the eyes
• Dark mode! Light, dark or follow your system
• Tap a notification to jump straight into the conversation
• Bug fixes and polish

### 2.0.7 — 2026-04-01

- Hotfixes
- New logo

### 2.0.6 — 2026-02-22

Hotfixes

### 2.0.5 — 2026-01-27

- Authentication hotfix, new version upgrade

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All apps by Premium Boosting Limited: https://appshunter.io/developer/1451604792

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*