# Yarra Plenty Regional Library — user reviews > 18 indexed App Store user reviews of Yarra Plenty Regional Library by Yarra Plenty Regional Library. - Source: https://appshunter.io/ios/app/yarra-plenty-regional-library/id1542696666/reviews - App overview in markdown: https://appshunter.io/ios/app/yarra-plenty-regional-library/id1542696666.md ## Newest reviews (3 of 18) ### 1/5 — Needs to be fixed *2021-01-08, version 2020.2* As other people have mentioned, I can no longer tell which books are due back when because all my loans are described as ‘null’. Currently, the app is not fit for purpose. The old one worked better. Also, I’ve lost my bookshelf of books that I wanted to read in the transition from the old to the new app. All loss no gain. Why fix something that ain’t broke? ### 1/5 — Vastly inferior to the original *2020-12-30, version 2020.2* I had initial issues accessing with my password not accepted. There is no facility to have a reset email sent, do I had to call the library directly to resolve. Once able to access I note under my loans is a list of books entitled ‘null’. Checking today that glitch has not been fixed. I attempted to reserve a book only to find the option is to ‘download’, clicking on that takes you back to the search page. It appears the format is not appropriate for iPhones either, with the content jammed on each page. Extremely disappointed. ### 1/5 — Yarra Plenty Library *2020-12-16, version 2020.2* Downloaded the app on two devices and doesn’t work. All borrowed items appear as ‘null’ and items on hold listed with a random number. ## Most critical reviews (10 lowest-rated) ### 1/5 — Prefer the old one *2025-07-26, version 2025.24* Can we go back to old one? Searching is hard & not user friendly on a mobile device ### 1/5 — Unusable *2022-04-27, version 2020.2* Please fix the bugs. Can’t reserve books as all my loans I have already returned haven’t been registered as given back. And my reservations are still “waiting” although I have already picked them up! I can’t use the app at all and can’t even log out (it says there’s a server error?) ### 1/5 — Glitches and clunky *2021-07-22, version 2020.2* Did not accept my password initially which requires direct intervention from the staff at the library (who are fabulous). Problems with reserving (has sent to wrong library not allowing to select the correct library branch). Also issues with self service (often error message comes up but later shows up as loaned out). Cannot easily see whether a book is already on loan or available at your library branch. ### 1/5 — Terrible *2021-07-06, version 2020.2* The old app was far superior to what is installed now. Often can’t access information, why change if it is not working and providing service to library members. ### 1/5 — Poor compared to previous app *2021-03-25, version 2020.2* This new app for YPRL completely lacks usable when it comes to browsing the library catalogue. I used the previous app extensively to search the library catalogue for audio books and picture books, which I saved to a list for return reference. I can’t figure out how to browse for anything without doing a specific keyword search and there’s no option to save titles. Bleugh. ### 1/5 — Inferior App, very disappointing *2021-01-25, version 2020.2* Other reviews have identified problems with this app for the iPhone and iPad, which is the copyright of 2020 SOLUS UK Ltd. Here’s what SOLUS says: “...,the SOLUS library app is a convenient, time-saving app for library customers and they need it now more than ever! FULLY CUSTOMISABLE – an app that looks like your library, built for your customers The app is customised for each site, with branding and the look and feel designed by the library.” Yarra Plenty Regional Library is the developer. It would appear that YPRL has failed to understand what its customers want and has thus failed with its brief to SOLUS. YPRL should bring back the old app until it fixes this one. ### 1/5 — Useless *2021-01-25, version 2020.2* My loans show as ‘null’. Surely this should be fixed nearly two months after the new app was introduced. No option to suspend holds. No browsing functions. Just a basic search. Not worth installing. ### 1/5 — Bring back the old app *2021-01-23, version 2020.2* If this is meant to be an improvement you have failed miserably. Not only does app not work, but promises to fix it are just noise. This app is unusable on an Iphone or Ipad and has been for months. You had a great app and you have dumped it for this dud. What a tragedy. ### 1/5 — No good *2021-01-22, version 2020.2* Please fix the glitches and bring back the old features! E.g: where are the Just Ordered and New Arrivals lists? Also, I can no longer renew items through the app (they all appear as “null”). The old app was much better ### 1/5 — Previous app was better *2021-01-21, version 2020.2* Previous app worked fine, don’t know why we changed to this app when it doesn’t work properly. All books listed on loan show as null so have to log into website to see names of titles on loan, not sure what the point of having this app is. In addition previous app had the “shelves” function which I used regularly and is missing from the new app . ## Most praised reviews (5 highest-rated) ### 4/5 — No problems! *2021-01-10, version 2020.2* What’s all the fuss about? Easy to install, use and navigate. ### 4/5 — Pretty great! *2020-12-12, version 2020.2* It does everything I want it do except let me pause a hold. If it does do this, I cannot work out how. Looks far nicer than the old app and is easier to use. ### 3/5 — No real bugs or issues but a few recommendations *2022-01-18, version 2020.2* I’m not having any of the issue that other reviews have reported, so I’m assuming these issues have been fixed. I would love if there were a way to save books to a list as you can do on the website, so I can refer back to titles I’m interested in borrowing. There is also no real way to “browse” the catalogue; the limit being that you can only browse through new titles. Any other books you need to do a specific search for keywords from title or author. I would love for this to be an app where I can leisurely browse through books, save to a list for later, as well as leave and read reviews from other users. ### 2/5 — My local library is not available for reservations *2021-03-26, version 2020.2* The Murrindindi shire seems to have been left out of the drop down list of locations available for reservations when using an iPhone. ### 2/5 — App not working *2020-12-15, version 2020.2* The images and information is not displaying on my IPhone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*