# Yatra - Flights, Hotels & Cabs — user reviews > 243 indexed App Store user reviews of Yatra by Yatra.com, rated 4.20/5 from 1,314 ratings. - Source: https://appshunter.io/ios/app/yatra-flights-hotels-and-cabs/id730234679/reviews - App overview in markdown: https://appshunter.io/ios/app/yatra-flights-hotels-and-cabs/id730234679.md - Rating breakdown: 5★ 873 · 4★ 180 · 3★ 45 · 2★ 23 · 1★ 193 ## What do users think of Yatra? Overall sentiment: negative **Pros** - 🚀 Fast app - 👍 User-friendly interface - 🔒 Robust security features **Cons** - 🐛 Frequent crashes and bugs - ❌ Poor customer service - 💰 Overcharging and hidden fees - 🤖 Useless chatbot - 📞 Impossible to reach support **Commonly reported bugs** - Booking confirmation issues - Incorrect flight/hotel details - Payment processing failures **Most requested features** - Live chat support - Ability to modify bookings easily - Refund process transparency ## Newest reviews (16 of 243) ### 2/5 — Flight Cancelled *2026-04-18, version 15.6.0* Wouldn’t recommend booking through this app ..firstly I booked a flight from Dubai to pune and after booking I was informed that my name would show 12 hours prior to departure with no option of web check in ..and to my bad luck my flight got cancelled and I found out that close to 12 of us had the same pnr number causing a huge chaos even though we didn’t know each other,no response from the Yatra team nothing ..while passengers who booked from other platforms got a replacement booking for the following day we are stuck at the airport for close to 32 hrs Never using Yatra again and definitely don’t recommend anyone ### 1/5 — Fake promises and expensive cancellation over direct cancellation through airlines *2025-12-08, version 15.5.4* Used to be good at some point but now like other Indian corporates they are into fleecing customers over providing a service. The cancellation charge even after paying extra for cancellation protection is 2000 rs higher than if I would have cancelled through the airline directly - save yourself the pain and just make reservations directly through the airlines. ### 1/5 — No support at all *2025-12-02, version 15.5.4* I made a mistake of booking international flight ticket via yatra. I wanted to reschedule my flight and I am not able to do it online; when I call they disconnect my phone saying call from registered number only. Or they wont even pick up. Also no response for email for 2+ business days. Their customer care also works 9 am to 12 midnight. So basically you are on your own if you need any support to change flight. Airlines said contact Yatra and they will not be able to hep ### 1/5 — Got scam *2025-11-19, version 15.5.3* Deeply regret using this app. I mistakenly booked flight for wrong date and cant reschedule plus cant load the page but for cancellation done within a minute and deducted half of the amount for cancellation within 2hrs not even 1day😤 and Refund status cant load and hopeless beta just popping up in the apps can’t do anything! No customer care no nothing. I Got Scam!!!! The first when i booked in the ticket its given Customer care no. Which is invalid!!!! What the hell who take care of this App plus what is the purpose of this YATRA app!!!!! ### 1/5 — Pathetic service *2025-11-15, version 15.5.3* After reaching airport , airline denied check in saying third party Yatra cancelled tickets 1 month ago. Not even a single notification. After all this non sense, it took 6 hours to reach their customer care and missed urgent travel. Later they told they will call back in 30 minutes but never called back and again connecting customer care is just impossible, it keeps saying you are not calling from registered Yatra number whereas I am calling from registered number. After call they simply marked tickets as cancelled and processed refund but no empathy or compensation for cancelling my tickets causing me distress both mentally and financially (I had to book 250% higher cost ticket due to Yatra cancellation) . Stay away from these guys! ### 1/5 — Worst service *2025-11-05, version 15.5.2* Worst service , still waiting for my refund ### 1/5 — Charged but no ticket issued *2025-10-13, version 15.5.1* I booked flight for family for travel from Chennai to Patna in Nov 2025. The payment of Rs.17k has been debited from the bank account but no ticket issued yet through email. Logged a complaint @support but no response for more than a day. Customer care phone no declines calls. Awful service. Feels like a scam. Would never recommend this site 👎👎👎 ### 1/5 — Very bad experience *2025-09-06, version 15.4.9* Unable to book ticket with discount, payment does not work, but then it start working as soon as discount is removed!! ### 1/5 — Worst App Ever *2025-08-09, version 15.4.8* No customer support, App not working properly, full of glitches, never book tickets with them, you’ll loose money ### 1/5 — Very pathetic service | Better to go with MMYT *2025-06-03, version 15.4.3* Yatra services have degraded big time, no customer support, same auto reply’s over email, no solution to queries. This is the last time I am booking flight with Yatra, you guys forced me to end relationship with Yatra platform. A BIG NO TO YATRA ### 1/5 — Terrible *2025-05-27, version 15.4.2* They convert your bookings into group bookings to save money. Terrible customer service who doesn’t respond to emails. Poor and just out there to make money without taking any responsibility… deleting asap, never again. ### 1/5 — No Customer Support Option *2025-05-06* The customer service sent me a link to a query form, when I filled the information and submitted the form, it said that the link is invalid. The App is okay but they don’t have an option to connect to a live agent on chat or call someone using the App. The chatbot which comes with this app is absolutely useless. It doesn’t answer anything. Total waste of time. If you can’t service your customers, you will be out of service soon. **Developer response:** Hi, We regret the inconvenience caused to you. Please help us to connect with you quickly by sharing the concern in brief and your booking details with us against the below shared URL to enable us to assist you. Thanks https://www.yatra.com/online/playstore-support?key=bf131578-3c41-4f85-935a-ff1a0d94ebc5 ### 2/5 — No Customer Support Option *2025-05-02* The App is okay but they don’t have an option to connect to a live agent on chat or call someone using the App. The chatbot which comes with this app is absolutely useless. It doesn’t answer anything. Total waste of time. If you can’t service your customers, you will be out of service soon. **Developer response:** Hi, We regret the inconvenience caused to you. Please help us to connect with you quickly by sharing the concern in brief and your booking details with us against the below shared URL to enable us to assist you. Thanks https://www.yatra.com/online/playstore-support?key=bf131578-3c41-4f85-935a-ff1a0d94ebc5 ### 1/5 — Yatra is Fraud *2025-04-06, version 15.3.7* I purchased gift vouchers from Yatra, and now they are flat-out refusing to honor them. I reached out to their customer care, and instead of helping, they just said “No” without giving any valid reason. To make things worse, they have conveniently pulled down the Terms & Conditions related to these vouchers from their website – clearly trying to cover their tracks. This is blatant fraud. They happily take your money, and when it comes time to redeem the vouchers, they disappear or deny all responsibility. I trusted Yatra, but this experience has shown they are completely unreliable and unethical. Avoid using Yatra at all costs – especially their gift vouchers. Total scam ### 1/5 — Modifications related *2025-03-24, version 15.3.6* I m following up with yatra to modify the title on my ticket( mr/ms) This issue is going on from last 1 month..and not yet resolved Everytime they were saying they need 24-48 hours and post 48 hours there is no reply From last week i m not getting any emails or calls. I have sent reminders to them ..but there is no reply at all Seems like yatra dont care at all in resolving the issues I need to rectify the details of title on my ticket and seeking assistance from more than a month now Dear yatra team—Kindy escalate this and help ### 1/5 — Bad experience in hotel *2025-03-17* Booked Park Elanza in Chennai. One of the worst stays in recent travels. Paid 4* prices and got -10* treatment. Rooms are small, smells bad, my luck favored that day and water pump broke and there is no water till 11 am in the morning. Imagine how I handled the morning rituals. No conversation about refund , disciunt etc. would have been a horrible experience if I would have stayed with family. Finished my visit and emailed Yatra , the answer is “you should have contacted us during the stay and not afterwards “. Wish there is a some empathy on the problem and some action with the hotel. Switched to another travel site while my trip in India. **Developer response:** Dear Arun, Greetings from Yatra.com! We regret that your experience wasn’t as expected. Kindly share a brief overview of your concern and booking details through the URL below so we can address it promptly. https://www.yatra.com/online/playstore-support?key=541c3799-d046-4d19-95a6-4a78ed04cd79 Thanks, Yatra Care ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible service - Charging convenience fees on failed transactions! *2026-08-07* Be extremely careful while booking through Yatra. Their app suffered a technical error during my booking attempt, displaying a message that the booking could not be completed and promising a full refund of the deducted amount. While the airline refunded 100% of the fare with zero deductions, Yatra deducted an "Online Convenience Fee" of ₹565 per booking on a transaction that failed entirely due to their own system glitch. Charging a convenience fee when no booking service was delivered is completely unacceptable. Customer support refuses to take responsibility and keeps giving standard scripted replies. Fixing system bugs at the customer's expense is unfair trade practice. Save your money and use a platform that actually delivers service before charging for it. **Developer response:** Dear Narottam, We regret the inconvenience. Please help us to connect with you quickly by updating the booking and concern details against the URL shared below. We solicit your patience and understanding. Thanks. https://www.yatra.com/online/playstore-support?key=606dadd7-beb3-4c4b-a79f-354c81dc5bed ### 1/5 — Very Bad, Avoid Hotel Booking *2026-05-20, version 15.6.1* Very Bad, Tjey don't have tie ups with hotel. Just book hotel but property don't let check in. No service. ### 1/5 — Fraud *2026-05-12, version 15.6.1* I had a pathetic experience booking w yatra. I booked for two adults when the price was same for both either one or two, n on confirmation voucher I got a booking for one adult and one child instead. I have to now pay extra 2000 bucks for another person while it would have costed me nothing if the glitch didn’t happen on their app. I tried contacting their support team for 4 hrs straight n finally when they called back they simply said it is not a human error so we can’t do anything for the glitch that takes place on their very own app run by the company for which they are absolutely accountable but they simply denied any help saying it is system error not human error. ### 1/5 — Safety Risks, TCS Compliance Failure, and Threats to Remove Reviews *2026-04-29, version 15.6.1* I am reporting serious concerns about the Travgram vendor associated with Yatra. 1. Cab drivers arranged by this vendor behaved inappropriately. I felt unsafe as a solo traveller. 2. TCS collected for my Turkey trip was not reported in the income tax portal. This created compliance issues affecting my tax records. 3. The TCS amount is still not refunded or resolved. 4. There were repeated delays in processing refunds despite multiple follow-ups through calls, emails, and messages over several months. 5. I was asked to delete my earlier review with a promise that the refund would be processed within one week. I removed it in good faith. 6. Even after removing the review, the refund remained pending. 7. I am being pressured and threatened to remove my reviews in order to receive my refund. 8. I was also informed that the refund could be stopped if the reviews remained online. 9. Linking refund processing to review removal is highly inappropriate and raises serious concerns about vendor conduct. I request Yatra to review Travgram’s practices and ensure proper resolution of the pending compliance and refund issues. ### 1/5 — Very poor customer care service *2026-04-29, version 15.6.0* Hi recently booked a flight from mumbai to jaipur for 4 people due to an medical emergency one of the passenger cancelled his trip to which we had to cancel his ticket. Further contacting airlines we cancelled the ticket. Afterwards claiming refund has became a nightmare for us. Early they’ve been saying it may take 2-3 working days even though the airline has done the payment to them and after continuously being behind them now the say that I’m calling from an unregistered number even though in YATRA APP it says verified. If you’re planning to book ticket from yatra make sure you’re ready for the worst customer care service. ### 1/5 — Ticket scam *2026-04-25, version 15.6.0* Recently I booked a ticket from for a international flight this month. It cost me it costed me 39 975 and there is a tax for that one 10% CGST that’s acceptable but I paid with my credit card and it cost me again nine Rs.75 +10% GST again. I don’t know why this app is still exist and still using one of the worst app I have ever seen if I recommend recommending not to download this app, don’t use this app while booking international flights or any flight. ### 1/5 — Headline: SAFETY ALERT: Stranded and abandoned by Yatra at check-in *2026-02-20* Do not book through this app if you value your safety. I booked a prepaid beachside hotel in Kerala for my wife and me. Upon arrival, the hotel denied the booking, stating they have zero affiliation with Yatra. We were left stranded in a remote area with 4 bags in the harsh afternoon sun. Despite calling customer care multiple times, they repeatedly asked for "30 more minutes" and then stopped calling entirely. They effectively abandoned us in a vulnerable situation with no battery and no assistance while being harassed by locals. This isn't just a booking error; it is gross negligence and a total lack of duty of care for their customers. We felt unsafe and harassed because of Yatra’s failure. I am currently initiating legal action in Consumer Court. Avoid this app at all costs—they take your money and leave you at risk. **Developer response:** Dear Ashutosh, We are sad to know that your experience with us was not good, Please help us to connect with you quickly by sharing your booking details with us against the below shared URL. Please be assured we will look into this on priority. Thanks. https://www.yatra.com/online/playstore-support?key=8ad075f3-5807-41fe-a3cc-cc87eb93d0be ### 1/5 — Very bad experience *2026-02-01, version 15.5.5* I had a booking with yatra (international flight) they have deducted the amount first and foremost and no confirmation received, later the day I got an email says booking has been cancelled and amount has been refunded , till date no refund received neither when I try to reach out the telephone number doesn’t exist . The customer service number which they provide says they have no idea about , such worst experience ever ### 1/5 — Fake spam company looting people with subscriptions for prime whereas the app doesn’t even support *2025-12-08, version 15.5.4* Omg!! Such a fake company!! I have used them years back and so I trusted them and paid for prime service. Surprisingly i noticed that I don’t see any results for flights or trains search. I then contacted support where they told they don’t support on iPhone. Why the hell would you then let me pay for your prime membership via iPhones. I told them then you pay back my money because they didn’t claim the right details and the prime member was a click bait. And no reply!! ### 1/5 — Do not book with them *2025-12-08* Worst customer service I’ve ever witnessed. I tried calling them to talk to an agent but couldn’t reach anyone and they are not replying my emails they do not have an actual human being answering the phones it’s just automated voice. It is impossible to talk to a real person. **Developer response:** Hi, We regret the inconvenience caused to you. Please help us to connect with you quickly by updating the booking and concern details against the below shared URL. We solicit your patience and understanding. Thanks. https://www.yatra.com/online/playstore-support?key=dd6d055e-89e1-4bdd-bae6-e2f5e6bbb3d4 ## Most praised reviews (10 highest-rated) ### 5/5 — About this app *2026-05-04, version 15.6.1* Yatra is the best app for flight and hotel booking. ### 5/5 — Great experience with yatra *2026-05-01, version 15.6.1* I’ve been using Yatra for a while now, and it’s easily one of the best flight booking apps out there. The interface is simple and user-friendly, making it very easy to search, compare, and book flights at competitive prices. What I really like is how smoothly the app handles bookings and provides multiple options for different budgets. It’s not just a flight booking app, but also a reliable hotel booking app with a wide range of properties and great deals. ### 5/5 — Worst app for flight booking *2026-04-23, version 15.6.0* I booked flight through this app due to some issues I had change of plan but the app says to contact airline to reschedule I have done booking through other apps but this is the worst experience also it says fully refundable to get the total amount you will have to follow some process by insurance company ### 5/5 — Wonderful customer service *2025-08-29* I want to sincerely thank Ms. Sidra Khan for her outstanding customer service. When my originally booked room was unexpectedly cancelled, she went above and beyond to ensure I was not left stranded. She patiently made multiple calls on my behalf, kept me updated throughout the process, and ultimately secured a room for me. What impressed me most was her professionalism and persistence. She never gave up until the issue was resolved. Her calm and courteous manner turned a very stressful situation into a smooth experience. It’s rare to see this level of dedication, and I truly appreciate her efforts. Ms. Sidra is an asset to the team, and I’m very grateful for the excellent support she provided. **Developer response:** Dear Kent, Greetings from Yatra.com! Thank you for sharing your feedback. We are always aiming to improve and deliver a better customer experience. Regards, Yatra Care ### 5/5 — Excellent *2021-04-03, version 14.6.9* Excellent ### 5/5 — M d mehta *2020-02-10, version 14.3* The 15% discount on 4000+ comes to 600+ Only 497 has been given. sCB card 15 % discount offer is there ### 5/5 — Yatra se yatra safal *2019-07-15, version 13.6* I usually book tickets form yatra but i am not able to use the ecash and also the offers are limited to some banks only. Also if i have finished booking then also messages are coming like. Still searching mumbai flights. When i have booked after that why are u sending me discounts. ### 5/5 — A spectacular app *2019-03-30, version 13.2* Very good ### 5/5 — Yatra is simply best *2019-03-10, version 13.2* I think this is the number one hotel booking sight in india to book hotels ..I have a very good experience with this Yatra and no any complaints..every procedures we can do very smoothly ..definitely u all like this wonderful booking aap .. ### 5/5 — First time using Yatra *2018-12-16* Booking experience was very good. The only thing missing was to have in filter an option not to include nearby airports. For a non experienced traveler Newark and JFK airports may look like close by but actually quite a hike. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*