# YCLT+ (YMCA Greater Charlotte) — user reviews > 63 indexed App Store user reviews of YCLT+ (YMCA Greater Charlotte) by The Young Mens Christian Association of Greater Charlotte, rated 2.76/5 from 174 ratings. - Source: https://appshunter.io/ios/app/yclt-plus-ymca-greater-charlotte/id1489906576/reviews - App overview in markdown: https://appshunter.io/ios/app/yclt-plus-ymca-greater-charlotte/id1489906576.md - Rating breakdown: 5★ 61 · 4★ 8 · 3★ 7 · 2★ 24 · 1★ 74 ## What do users think of YCLT+ (YMCA Greater Charlotte)? Overall sentiment: negative **Pros** - 👍 Easy to use (some users) - 👍 Great for tracking goals - 👍 Convenient check-in functionality - 👍 Good for finding classes - 👍 Love the new look (some users) - 👍 Eliminates need for membership card **Cons** - 🐛 App constantly crashes - 🐛 Login issues persist - 🐛 Reservations are difficult/cumbersome - 🐛 App is slow to load - 🐛 Not user-friendly - 🐛 Inconsistent functionality - 🐛 Difficult to find classes/locations - 🐛 Too many clicks for reservations - 🐛 Password reset issues - 🐛 App not working on iPad - 🐛 Data transfer issues after updates - 🐛 Unintuitive new layout **Commonly reported bugs** - App constantly crashes, especially on reservations tab - Login credentials not recognized after updates or password resets - App says 'something went wrong' or 'no account linked' - Barcode takes too long to load - Class search and reservation function rarely works - App refreshes and shows no upcoming classes - App jumps ahead in dates and won't go back - App stops working on iPad after updates - Picture disappeared from profile - App exits when accessing Reservations - Filter function rarely works correctly - App crashes when trying to make a reservation - Login loop issues - Password errors and getting stuck in a loop - Barcode ID not found - No data transfer after updates - Apple Watch app complication has no image - Apple Watch app goes black when trying to check-in - No instructions for family members - Filter function only allows 'All' or nothing **Most requested features** - Add Apple Wallet support for scan - Store barcode locally for immediate access without internet - Improve class search and reservation functionality - Make reservations easier and less cumbersome - Fix login issues and password reset problems - Improve Apple Watch app functionality - Provide clear instructions for family members using the app - Simplify workout building and activity tracking - Allow family members to use the app with ease - Make the app more intuitive and less confusing ## Newest reviews (18 of 63) ### 2/5 — Barcode takes too long to pull up *2023-10-04* Can the barcode not be available immediately without internet and loading? Just store it locally and have it as a button on the loading page with the guy with crossed arms. ### 3/5 — No photo in my Y app *2023-04-15* I’m not sure what’s going on but on my Y clt app my picture has disappeared and all I see is the initial CM I have deleted, sign out and refresh the app and no photo. No one can explain why it is happening. Hopefully it will get fixed. Thanks ### 1/5 — App *2022-02-24, version 2.0.3* Tried To Login 5 Times , Still Doesnt Work Even After I Had Reset My Password Multiple Times ### 1/5 — App CONSTANTLY doesn’t work *2022-01-19* Not user friendly. Are used primarily for making reservations for my children for when I work out. I constantly get kicked out for no reason and then I cannot login. Three times I have had to sit with people at the front desk with them trying to help me get back in and they are so confused and then it just starts randomly working. Once again I have to make a reservation and guess what my password doesn’t work again. I’ve never use an app so terrible. On top of that when I do make reservations for my child you have to scroll forever just to get to the location and time you want. The design of it is ridiculous. And then once you make the reservation there’s no section where you can go and see all of the reservations you’ve made. For each child you have to scroll all the way down and look to find where the button is pink. This can be way more efficient but it misses the mark completely. ### 1/5 — App frequently doesn’t work. *2021-12-09, version 2.0.2* App is not ready for prime time. Doesn’t function more often then not. Go to find a class and it shows” no classes available “ 90% of the time. Have to delete app and reload again for it to work. Pathetic ### 1/5 — Not working *2021-09-13, version 2.0.2* It is not working for me. Since the update, when I try to log in, it says “ somethibg went wrong”. 🙁 ### 1/5 — Doesn’t work - UX makes no sense *2021-09-13* This app makes no sense. It was updated so you have to search to figure out even how to book a class, and that function is ALWAYS broken! Also I don’t understand the goals section - why does the Y need to be an all around fitness app? People need this app to view their account, make reservations, book classes..Just make it functional instead of confusing your users! Please change it back 😅 ### 1/5 — Cannot log in *2021-08-16, version 2.0.2* I use my online credentials and can never log in. I’ve reset pw multiple times. No luck. ### 1/5 — Rarely Works *2021-07-18* Same feedback as others have shared. I have a metro membership and have selected locations that interest me. The filters function rarely works and when I attempt to register for classes, they are full in one screen and showing availability on another. I can rarely get into a class, let alone a lane for swimming. My membership is of little to no value at this point, which is sad because I have been a member more than 10 years. Please get it fixed! ### 2/5 — Bad version! *2021-06-30, version 2.0.1* Hard to find what you want, too many options, just hitchy and hard to use. Sometimes the classes come up and sometimes they don't.Previous version was superior. ### 2/5 — Please quit changing *2021-06-20, version 2.0.1* This is so frustrating that they keep changing the app! I can’t stay logged in and find it glitchy when I am logged in. Making reservations is fine if they can simplify this app and keep it consistent. ### 1/5 — This facility is racist *2021-06-16, version 2.0* I experienced racism and unjustly biased in this gym ### 2/5 — Confusing new layout *2021-06-10, version 2.0* It used to be much simpler to make view/make class reservations, but this new layout is confusing. I hope an update is coming soon. ### 1/5 — Workouts are awful *2021-06-09* Building a workout is so complicated in this app. I tried for 20 mins with a friend to figure out what was going on. It’s so overly difficult. Then when you finally complete a workout you have to make sure to hit a check mark or it doesn’t count your activity points. Why not just count them when I say I’ve completed it? Why make it an additional step? Also the workout will appear on no less than 3 different screens within the app so you have no idea which one to go to for what you need. This app could have been so much simpler. ### 2/5 — Reservations are cumbersome *2021-04-24, version 1.20.2* Singling in with your phone or watch is great. But, booking swim lanes etc. could be so much easier.... ### 1/5 — Frustrated *2021-01-23* Very frustrated with this app. I’ve deleted and reloaded several times but it hasn’t helped. 1. I filter the location I want but all locations appear. 2. I have to log in each and every time I was to reserve a swim lane and then sift through a lot of times and locations. By the time I get there what I want is never available. 3. I go on the moment the time arrives for making a reservation but never get what I want. 4. Have reached out to web support several times but as yet have not received a response. ### 1/5 — Too many clicks! *2020-12-02, version 1.20.2* I agree that it is difficult now to make a reservation for the pool. I’m having trouble doing it!! ### 2/5 — Reservations part isn’t great *2020-11-15* Not sure what happened but it used to be straightforward to make an aquatics class reservation. I’d click on reservations and a schedule of upcoming events would appear. Easy! Nie, After clicking on reservations, only a few types of events are listed. I have to click through programs, then aquatics, where a video of a swimmer starts playing, have to close that before getting to aquatic class types, then find my class type, then click on a schedule...too many clicks. By the time I get to to right page the class is booked. ## Most critical reviews (10 lowest-rated) ### 1/5 — Add Apple Wallet Support for Scan *2025-01-15, version 2.0.7* The app is slow to open and it takes several seconds to load the barcode. Been begging for Apple Wallet support for years. Please add. Other YMCA apps have it and it’s so much faster! ### 1/5 — Reservations are awful *2024-07-08, version 2.0.7* Twenty clicks to get to the right screen. Fix this please. ### 1/5 — Worst App *2023-10-13, version 2.0.7* This has got to be the worst App I have ever used. It constantly is saying something wrong. Error. Can’t log in to register for my classes. I get it fixed and it works for awhile until it doesn’t. ### 1/5 — I can’t even log in *2023-04-30, version 2.0.7* Can’t use the app, I reset the pass 3 times, there is no way. App keeps saying there’s no account linked to the provided info. But when I try creating a new account, it says there is already an account with that information. Awful ### 1/5 — Reservations *2023-04-27* App consistently doesn’t show the right locations when trying to book a class. I have to open and close the app several times before it will display the location that I have selected. It also won’t tell you all of your listed reservations for multiple locations, you have to look through both to see them. ### 1/5 — App stopped working on iPad after recent changes to the app *2023-03-27, version 2.0.5* Unable to find out if the app will ever work on the iPad again. No response from Y tech support. ### 1/5 — Password *2022-11-03, version 2.0.4* I don’t know how many times I had to change my password and still having hard time logging in… ### 1/5 — One year later, class search and reservations function still doesn’t work *2022-08-24* For me, the biggest appeal to this app is the ability to search classes and make reservations. Nearly a year after leaving a review about this function rarely working it still rarely works. I’d forgotten I’d already written a review but was reminded when I signed in to leave this one. I can be in the search/reservation function actually looking at classes but if I click one or don’t act fast enough, it refreshes and says there are no upcoming classes. It also does this if I try to apply a filter. Or, if I try to look a few days ahead, it jumps a week ahead and then won’t go back at all. There is no rhyme or reason to when these errors occur. It is baffling. I’ve chatted with other members before or after a class who have the same issue. So, I feel somewhat confident that I’m not just an old lady who can’t figure out technology. Besides, I’m able to go to the website and book without any issue. Maybe this time next year it won’t be a problem anymore. There are worse things in life, so not really complaining. But it’d be dishonest to say this app was anything more than 1 star. ### 1/5 — Very quirky app *2022-06-27* If I could give it no stars, I would. This app is very unfriendly. I book classes a lot and I have to re-learn it every single time. I don’t know what the problem is, but it never gets easier. I have never selected lap swim for a class, yet every single time I try to book a class, lap swim is my only option until I press a million different buttons to try and get other options up. There doesn’t seem to be any rhyme or reason to how it works. Maybe it’s me, but I don’t have problems with other apps. ### 1/5 — Useless *2022-06-13, version 2.0.4* I can log in on the website just fine but the app doesn’t recognize or accept ANY of my information. What’s the point in having an app if it doesn’t work correctly? ## Most praised reviews (10 highest-rated) ### 5/5 — What a great benefit to membership! *2021-06-15* This app have everything in one place! Fitness, group ex, childcare options, before/after school options, branch offerings, and more! What a great one stop spot! ### 5/5 — Love it! *2021-06-02* Got the new version and am loving it! Reservations working well, plus there is this cool activity tracker that shows how I’m doing toward my health. I really want to get the points to close my circle and get to the next level. Works with my watch, too! **Developer response:** Thanks! Creating your own workout makes it easy to have a workout for each day or different focus areas, such as leg day or cardio day. You can create a whole library of different workouts for all the types of workouts you do! ### 5/5 — New App, New Me *2020-02-27* The newly redesigned YMCA App has made it much easier to access the programs and amenities offered at the Y. Whether I need to reserve a bike in a cycling class or join an adult kickball program, or track my workouts and goals, the accessibility of “finding my fit” is smooth and simple! Thank you for creating an app that makes it easier to live a healthier lifestyle. ### 5/5 — Love it! *2020-02-12, version 1.19* Great job on the new app. I love the check-in functionality and the class schedules. ### 5/5 — Works great *2020-01-29, version 1.19* App works and is an improvement. ### 5/5 — Staying Committed to Taking Classes is Easier with the App *2020-01-20* The quick functionality and ability to pull up classes, add to my calendar, and make sure I stay committed to my goals is a great element of the app. **Developer response:** Thank you! Keep going and achieve your goals! ### 5/5 — Awesome App! *2020-01-16, version 1.19* I’ve really been enjoying the new YMCA app. I did have a little trouble signing in but it was quickly resolved by going to the front desk at my Y. They created my username and password in 3 minutes. It was really easy. I like being able to find classes and filter based on which Y I’m nearest. I also really like that I can sign in using the app - i don’t like having a to of stuff on my keys so it eliminates me having to carry around the fob. I would recommend!! ### 5/5 — Fabulous app *2019-12-13* This app is so easy to use! Scan the barcode to check in and to get my towels at Dowd YMCA. Searching for classes is simple and I’m so glad I don’t have to go to the website. Thank you! **Developer response:** Thank you for your feedback! We hope you're enjoying your workouts at Dowd! ### 5/5 — Great App *2019-12-12, version 1.19* Just the fact that I don’t have to carry my membership card anymore made me fall in love with it. The sleek design and easy to use are just icing on the cake... **Developer response:** Thank you! ### 5/5 — Functional & Easy to use *2019-12-12* The YMCA of Greater Charlotte app is great. I can see what all classes are available and even create my own goals and workout routines. This is great for me as I don’t need multiple workout apps; I can have everything in one location. It’s been a wonderful addition to my gym experience and I look forward to seeing how it grows! **Developer response:** Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*