# YEGO Rwanda - Ride Hailing — user reviews

> 18 indexed App Store user reviews of YEGO Rwanda by Yego Global Pte. Ltd., rated 1.25/5 from 16 ratings.

- Source: https://appshunter.io/ios/app/yego-rwanda-ride-hailing/id1489275831/reviews
- App overview in markdown: https://appshunter.io/ios/app/yego-rwanda-ride-hailing/id1489275831.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 15

## Newest reviews (7 of 18)

### 1/5 — Scam drivers

*2023-07-15*

Drivers ask more based on your look, unprofessional why should an adult act like a kid. I understand you want to eat, so other don’t they?

### 1/5 — Garbage

*2022-12-20*

Drivers accept rides and then cancel after 10-15 minutes 90% of the time. The ONE time a driver showed up he wanted double the price shown on the app. Apparently drivers are not penalized for this behavior so what do you expect?

### 1/5 — Booking cancelled

*2022-12-11, version 1.4*

Been trying to get a ride for 30 min. Booking cancelled, booking cancelled, booking cancelled. Drivers don’t move

### 1/5 — Drivers never arrive

*2022-12-11, version 1.4*

I’ve booked about seven rides in Kigali now and none of the drivers have turned up. You book a moto then watch it drive in the opposite direction on the map on the app. After booking a car for the first time, I called the driver and she said she picked up someone else so wasn’t coming either. Tried again, and watched the next car drive off in the opposite direction on the map, until I cancelled, once more. Pointless.

### 1/5 — It hurts to say, but don’t waste your time

*2022-07-02*

I was hoping this app would help us get around Kigali to see all the sights. The app works great, but drives do not respond to it!! I couldn’t get it to work one time. We resorted to flagging down taxis instead.

### 1/5 — Useless

*2022-01-01*

Unreliable and doesn’t work when you need it to. First time using it the taxi driver showed up with a flat tire (!). Took forever to get to the destination. Once Uber or Bolt starts operating in Rwanda, this company will rightfully close down immediately.

### 1/5 — Service is not reliable

*2021-10-11*

I was connected to a driver but he never moved on the map. I called him three times and he said he was on his way. After 20 minutes he canceled. I won’t use this app again.

## Most critical reviews (10 lowest-rated)

### 1/5 — Scam

*2025-07-14*

Drivers accept the ride until you get into their car then cancel the ride and expect to pay much more than the accepted rate at the end of the ride

### 1/5 — Absolutely useless!

*2025-07-12*

I wish uber and bolt worked in Rwanda because this app is trash.

### 1/5 — SMS not coming

*2025-02-10*

SMS not coming when Kim trying to register

### 1/5 — Doesn’t work

*2024-09-29, version 1.6*

It says it sends an SMS to you to verify you, but the SMS never arrives, tried with multiple numbers. Waste of time.

### 1/5 — Can't receive the register code

*2024-03-26*

Can't receive the register code

### 1/5 — Avoid using this app

*2023-11-28*

You will wait far too long for rides (if they even show up)

### 1/5 — Extremely long wait times / no-shows

*2023-11-24*

Drivers often take way too long to arrive or don’t come at all. Even calling the drivers doesn’t help - I often get hung up on. I usually try to request a ride at least 45 mins before I need one but unfortunately that doesn’t work most of the time due to the delays.

### 1/5 — Text confirmation always fails

*2023-11-02*

“Internal system error” app doesn’t work, because can’t get past sign in

### 1/5 — Awful and never works

*2023-09-19, version 1.5*

I always end up waiting over 30 minutes. Every driver cancels or says that their meter is “out of battery” so that they can charge triple the amount. It simply does not work as an app that tries to be like Uber.

### 1/5 — Frustrating

*2023-08-24, version 1.5*

Drivers like to end the trip when they pick you up so they charge their own prices. 

Drivers don’t use the map on the app 

Drivers haggle price although it’s listed on the app 

My trip gets cancelled sooooo many times and I end up waiting 20-30 extra mins

I get “sorry drivers are busy” too often. 

Very frustrating. Great idea but it’s just tough using this.

## Most praised reviews (1 highest-rated)

### 3/5 — Need improvement

*2024-12-11, version 1.8*

Helpful app but can be improved. No option to make modifications on the account, for example changing the phone number in case it’s needed. Also no option to contact you

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*