# Yellow Cab Orlando — user reviews

> 71 indexed App Store user reviews of Yellow Cab Orlando by City Cab of Orlando, rated 4.10/5 from 181 ratings.

- Source: https://appshunter.io/ios/app/yellow-cab-orlando/id710725886/reviews
- App overview in markdown: https://appshunter.io/ios/app/yellow-cab-orlando/id710725886.md
- Rating breakdown: 5★ 135 · 4★ 8 · 3★ 2 · 2★ 2 · 1★ 34

## Newest reviews (16 of 71)

### 2/5 — App is terrible

*2024-03-24*

I had heard that Mears taxi service was a good service. I downloaded the app because it seemed more convenient. When I went to reserve a taxi once I got to the airport, it said it wasn’t able to make the request. Later on my trip, I tried to request a taxi using the app to take me from one hotel to another, but I never got a taxi. The only reason I was able to get back to my hotel was that a taxi showed up for someone else and was able to take me. The worst thing was I had made a pre booking for a taxi to take me to the airport and I had made this booking about a week in advance. It showed up in the app as a pre booking but after 10 minutes of waiting I decided to call to ask where my taxi was. The customer service rep then told me the app doesn’t do pre-bookings and that this booking was never in their system. She then said they would send another taxi to get me. Luckily I still had plenty of time before my flight but if I had reserved it for later, I would’ve had other issues. The driver was fine and I was able to get where I was going quickly all 3 times but the app and the service not related to the drivers, was terrible.

### 3/5 — App not reliable

*2024-01-29*

App does not work more than half the time and have to call almost every time to verify booking

### 1/5 — Mears is awful

*2021-04-25*

What used to be a reliable service to and from the Disney properties has turned to garbage. The app is horrible. Will no longer let you store a credit card, so you can fight with the driver about how their credit card swiper doesn’t work and you need cash. They have no drivers available so you sit at park close every night waiting 40 minutes to see if one will finally come get you and your family. Don’t use them.

### 1/5 — Weak. Lame. Go elsewhere

*2019-05-29, version 3.19.42*

Interface is a mess. Call if you need a cab. Both worth the memory useage

### 1/5 — Worst app ever

*2019-05-11*

Tried this app multiple times trying to give it the benefit of the doubt. Cabs never showed until we called multiple times. Each time cabs were 30+ minutes late. Trust me don’t bother. Wish I could give negative stars.

### 4/5 — Good App, but Inhales Battery

*2019-05-10, version 3.19.42*

Title says it all.

### 1/5 — Cheats

*2019-03-24*

The drivers for this company do things that bad old way — they try to cheat the customer and pretend the credit card machine isn’t working. Just use Uber or Lyft and save yourself the hassle.

### 1/5 — App Fails

*2019-02-23, version 3.19.42*

The app would not neither let me insert a destination nor fix the pickup address. I will stick with calling and speaking with a real human being. I have learned to plan for sometimes lengthy delays when dealing with Mears, and this includes being on hold for several minutes when calling them, but this app just did not work for me. I deleted it.

### 1/5 — Avoid these jokers

*2018-11-17*

Avoid these jokers like the plague they don’t know the area at all. They can’t find you even when you book through the app and don’t know where to take you relying on you as a tourist to know where your going a terrible company Uber all the way

### 4/5 — GPS seems to work now

*2018-11-02*

Used today to go from Disney hotel to the airport. Was able to type in name of hotel and it was recognized on map. Driver was on time.

### 1/5 — Required sign-up

*2018-10-21*

I was in an emergency situation where I needed to be picked up asap (but not a first responder moment) and this thing is forcing me to use my GPS but also signing up prior. I was only downloading the app the find rates and I instantly deleted it. Even if I weren't rushed I would still rate this a one.

### 1/5 — App is horrible

*2018-08-28*

Just downloaded this app. I am a travel agent, and I thought this could be a great app to suggest to clients in Florida as I know this company well.  HORRIBLE APP!  It could not even get the address for a Disney hotel right and when I put in Universal Studios as a destination it did not recognize the name.  Don’t tell me it needs an address?  What a waste of time!!

### 1/5 — No taxis available, bad company

*2018-07-08*

Get an Uber instead. I placed an order...waiting and waiting for “driver assignment” that could take up to “5 minutes” but after 7 minutes nothing. Finally I clicked on “Cancel”.. I called an Uber and driver got there in less than 2 minutes.

### 1/5 — Awful design

*2018-06-11, version 3.19.12*

No way to search for a destination like “Magic Kingdom” or “Hilton Airport.” As a non-local I’m expected to know the exact street address of every place I want to go. Useless. Stick to Lyft!

### 1/5 — Useless!!!

*2018-05-25*

I usually don't write reviews but this is justified. App doesn't display Maps just grid lines, was using 3G & Wifi. Tried several popular Orlando destinations and it failed to find them. Pretty fundamental for a Taxi App!!

### 1/5 — Useless - go with Uber

*2018-03-10*

Downloaded this as it would be useful as an alternative to Uber when wishing to pay cash. We are from the UK and have tried several times to register with differing details through the app but as stated below, the text message does not come through.

## Most critical reviews (10 lowest-rated)

### 1/5 — Price

*2025-11-09, version 7.19.0*

Quoted me $95 for a 30min ride meanwhile the Uber app for the same ride for the shortest wait time is $47.

### 1/5 — Drive Not Receive Notes, App Not Updated

*2023-04-11*

I am returning to calling. The app sent my driver to a location almost a half hour from where I was waiting. I left a note in the app with the correct location, but the driver never received it. Thankfully, she called so I gave her the correct location. Mears then sent a closer driver so I only had to wait an extra ten minutes instead of thirty. I then noticed that the app has not been updated in three years! Apps need frequent updates to keep running effectively. I will return to the app whenever it gets updated to see if it improves.

### 1/5 — It doesn’t work with UK phone numbers

*2022-10-27*

Last time I was in Orlando 2016 I used the website but pre downloaded the app for a trip for next year to see prices, it worked a few times then I updated my number and haven’t been able to log in since. Complaint have been coming in for 6 years mears need to sort this out

### 1/5 — Don’t depend on them

*2022-07-23*

I downloaded the app, to try and bypass phone wait times. I attempted to schedule our ride for the next morning and was prompted “unable to process due to ugh demand”… well we’re at DisneyWorld, I wonder if it’s ever able to process.
So. We made a phone call again, waited, I spoke to a very nice call service employee, scheduled my ride for the next morning.😃
Next morning we see buses to Animal Kingdom leave as we walk to our Taxi meetup spot, not worried cause we’ve scheduled our ride the night before right?… wrong.. we showed up at 6:50 to our meetup spot. No taxi. I walked up to a Mears Taxi Shuttle that was present and informed him of our situation. He said “you see that green color on the screen? That means no one picked up your ride appointment.”….😒
So we weren’t informed that we had no ride being provided to possibly make adjustments.
This is my experience with Mears Taxi.
Would not recommend, will not try again.

### 1/5 — No communication

*2022-07-09*

I don’t really understand this apps purpose. I ordered a cab and it says it can take up to 5 minutes to assign a cab and after 20 … nothing happened. Called the company and they said my order was registered but could not give me a time.  Ordered an Uber instead.   Walk outside and they have a cab just sitting there waiting for people. Stupid.

### 1/5 — JE costumer

*2022-06-13, version 5.5.59*

I was quoted 50 dollars at the airport booth by a young lady to Winter park, she gave me a piece of paper told me this is your driver, who was right next to me,, 
15 minutes or so later we arrived and he said it’s 70.70 plus tip, I called the office talked to Nelson , 10 minutes later I ended up paying the 70.70 dollars, never again, no body cares.

### 1/5 — Never again

*2022-06-04*

I will never use this company again. Upon arriving to Disney, I expected to see the Disney buses from the past ready to take me and my friend to our hotel. Once I saw MEARS had replaced that system, I assumed it would be relatively the same. I was wrong. We had to schedule our bus from our hotel to the airport at the beginning of our trip, before we had any idea what our schedule would be the day of our return. We were five minutes late to our pick up (a Disney bus ran late), and the bus had already left. I called and they made me a separate reservation for thirty minutes later…. The bus never showed. We ended up just taking a taxi. It made for a very stressful end to our trip. I expected much better from a company involved in the Disney experience.

### 1/5 — Worst Customer Service in History

*2022-03-27*

Mears touts their app as the way to “save time” by ordering ahead. What they fail to tell you is that if you reserve a taxi on the app there is no guarantee that one will actually show up. When I called today to find out why the cab I booked 5 hours in advance never arrived I was told (by a “customer service supervisor”) that they would send a cab when they got around it and that reserving a taxi on the app doesn’t mean that one will arrive when you want it. “We’re not Uber or Lyft. We don’t just send a cab whenever you request one” was the direct quote. So, essentially, this app is as useless as the company in general. Go with Uber or Lyft and save yourself a lot of trouble.

### 1/5 — Don’t trust this app

*2022-03-18*

Mears advertises their app heavily in their cars and while you’re waiting on hold. Don’t fall for it. I used it, like a sucker, and when I called them after waiting 45 minutes, the nice person on the phone said the app was flaky and that it’s safer to just call.

### 1/5 — Scummy

*2021-11-01, version 5.5.59*

Scummy people

## Most praised reviews (10 highest-rated)

### 5/5 — Stcroix

*2024-12-05, version 7.14.0*

Very professional

### 5/5 — Idk how it’s a 2 star

*2021-08-26*

Mears was amazing for my family vacation, they were so fast and as soon as I request one line 3 show up! Their vehicles are clean and drivers are friendly!

### 5/5 — Good service and access

*2019-06-08*

Have used App each time I’ve come to Orlando or DisneyWorld in lieu of driving or renting my own vehicle.  I’ve never had a complaint. JohnG

### 5/5 — Taxi service

*2019-02-13*

Haven’t used the app yet but the taxi service is wonderful!! Mohamed have us his card with his number and told us to call him directly and he’ll pick us up whenever we want! The night before we decided to take the free shuttle that went back and forth to our hotel from Disney. We ended up waiting two hours after the park closed to be picked up. So the next night we got a taxi from them and we were home in less than 10 mins! Very impressed with Mohammed for giving us his number and being so pleasant the whole time!

### 5/5 — Outstanding!

*2017-10-23*

Great App - I used it with my UK mobile whilst in Florida.

You can actually track where you taxi is, then you are sent the number of your taxi to your mobile, so there’s no disputing it’s your taxi if waiting in a big queue etc!

Also booked taxis in advance and they were always there on time.

### 5/5 — Easy way to call a cab

*2015-11-15, version 2.2.15*

I used this app to request a cab in Orlando. Everything worked perfectly, and the cab arrived quickly.

### 5/5 — The latest upgrades are wonderful

*2015-06-09, version 2.2.9*

I have been using the Mears app for a year and it is great.

### 5/5 — Just what I was looking for.

*2015-05-01, version 2.0.10*

No more calling and dealing with spotty dispatchers and wondering where the cab is.  Tracking the cab's progress on the way to pickup was great.

### 5/5 — Uber and Lyft CAN'T COMPETE

*2014-12-22, version 2.0.9*

Mears is AWESOME! I feel so much safer in their taxis than any Uber or Lyft car that I've ever ridden in. Uber and Lyft don't have insurance or good background checks. Pick Mears!!!

### 5/5 — Über Kool!

*2014-11-24, version 2.0.3*

This new release is a lot easier than the previous one. I like being able to make a reservation for a future date and the confirmation that the guy (or gal) is gonna be there at a certain time is a big relief.  Tracking the taxi on a iPhone allows me to get other stuff done if I know their at least ten minutes away. Gotta love new tech.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*