# Yelo- يلو

> Car rental booking and payment app with time-saving features. (iPhone/iPad app by Al Wefaq Rent A Car.)

- Source: https://appshunter.io/ios/app/yelo/id923853721 (this page in markdown: same URL + `.md`)
- Developer: [Al Wefaq Rent A Car](https://appshunter.io/developer/1440020395)
- Category: Travel
- Price: Free
- Rating: 3.20/5 from 423 App Store ratings · 145 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 123 MB
- Languages: American English, Arabic, French (France), German (Germany)
- Released: 2014-10-22
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/yelo/id923853721/reviews.md

## What is Yelo?

Welcome to Yelo App, enjoy a seamless and  joyful booking travel experience.

Find your nearest branch, choose the car that fits your journey from our modern and diverse fleet and pay through Yelo app and enjoy your trip.
Don’t miss your time-saver feature “execute booking” within the app, no waiting, less papers and Drive Once You Arrive!

#Continue_your_journey

## Key features

- Seamless travel booking
- Find nearest branches
- Diverse car fleet selection
- In-app payment
- Execute booking feature
- Paperless process

## What do users think of Yelo?

Overall sentiment: negative

**Pros**

- 🚀 Fast and efficient car pickup process
- 🏢 Multiple branch locations across Saudi Arabia
- 💳 Easy online booking and payment system
- 👨‍💼 Professional staff at some locations
- 🎁 Monthly subscription options available
- 🔄 Ability to extend rentals online
- 📱 Mobile app for convenient reservations

**Cons**

- 😞 Poor customer service responsiveness
- 💰 Overpriced rental rates compared to competitors
- 🚗 Dirty and poorly maintained vehicles
- 🐛 App crashes and freezes frequently
- ❌ Membership benefits not honored
- 🔒 Hidden charges and misleading pricing
- ⏳ Long waiting times at branches
- 🚫 Deposit refunds delayed or not returned
- 🚭 Inconsistent car availability despite reservations
- 📞 Unresponsive phone support
- 🚗 Cigarette smell in rental cars
- 💸 Unexpected charges after rental completion
- 🎫 Discount codes not applying at checkout
- ⚖️ Unfair damage claim assessments
- 🔧 Poor roadside assistance

**Commonly reported bugs**

- App crashes during booking process
- Registration form validation errors
- Discount/coupon codes not applying to final price
- Pickup location not displaying in search results
- App hangs at payment stage
- Membership status not updating after rentals
- Incorrect cost calculations and VAT display
- Refund status not reflecting in app
- Code verification issues for app updates
- Search function not working properly
- App slow performance and lag
- Booking confirmation not appearing after payment
- Drop-off location not recognized by system

**Most requested features**

- Student discount options
- Reservation extension feature in app
- Car clearance/handover feature during pickup
- Detailed car specifications (engine size, drivetrain type)
- Flexible branch selection without pre-selection
- Direct phone support instead of automated systems
- Better VAT calculation transparency
- Improved app interface and user experience
- Faster payment processing
- Real-time car availability updates

## Recent user reviews (10 of 145)

All indexed reviews: https://appshunter.io/ios/app/yelo/id923853721/reviews.md

### 1/5 — Fraud never book

*2026-06-17, version 6.24.5*

I just book a car from Alhuff to Riyadh. After making the poking, I tried to access it before four hours of booking to check the location. I figured out that I need to execute the booking.

After pressing one execute, the car was not ready, and I couldn’t change the date as there is no car in that location at that time

How come the application accept my booking and there is no car in the location

Why would you accept a booking if there is no car ready?

And when I try to cancel the booking, they ask it for around 300 SAR 

THIS IS COMPLETELY YOUR RESPONSIBILITY

PLEASE CANCEL THE BOOKING AND GIVE ME MY MONEY BACKg

### 1/5 — A

*2026-06-14, version 6.24.5*

Do not use yelo , they are master of hidden fees. They have  no respect to
 their customers

### 1/5 — فاشل

*2026-06-01, version 6.24.5*

كل مره اخذ منهم السياره تكون مغبره وانا الي أنظفها ، واقول نظفوها ويسحبون علي ، أنا الي اخذها من مكانها وخاصه فرع طريق الأمير عبدالعزيز  ، تخيلو العامل يناديني استلمها من المغسله وياليت عاد منظفها ، المكيف خالتو واقول حار يقول الموظف إذا مشت تبرد ، قسم بالله من قوة الحر  الساعه 1:30 الي الساعه 3 ) بنموت من الحر وطبيعي. تبرد المغرب ، وثقت بصور وفديو ولكن مافي تجاوب وقلت بشتكي بهيئة  النقل  قال اوك

### 1/5 — Worst customer service

*2026-05-02, version 6.24.3*

The hotel lost the key to the car, while contacting customer support, no help at all!! Even after requesting the manager, the lady refused to transfer me to her supervisor!! I highly do not recommend to rent the car from yelo due to their bad customer service. All what I realized that they want money out of your pocket!!

### 1/5 — They don not care about customers at all

*2026-02-28, version 6.24.3*

I do not recommend anyone to deal with Yelo at any cost. 

I been a loyal customer with them for many years, onetime, I asked them about upgrading my membership, they said YOU HAVE TO RENT DIRECTLY FROM US. After that information, I rented cars from them through their official application using contracts and spending more than 15 thousands, then I asked them, why my membership still the same, then they said, MEMBERSHIPS DO NOT INCLUDE CONTRACTS. 

Basically, I do not recommend them at all!

### 1/5 — Dirty Car with Cigarette Smell and Poor Service

*2026-02-25, version 6.24.3*

The car had a strong and unpleasant cigarette smell that made it very uncomfortable to use, especially with a child in the car, even for short trips.

I rented the car from Makkah and requested a child seat in advance. After arriving in Jeddah, I visited three different branches and was told it was not available anywhere except at the Jeddah Airport branch. When I finally went to the airport branch, the child seat was actually available, but the employee refused to provide it, claiming it had to remain at the airport to avoid a fine from the Civil Aviation Authority.

Because of the bad condition of the car and the failure to provide the requested child seat, I canceled the contract and rented from another company instead.

Very disappointing experience and not recommended

### 1/5 — Bad experience

*2026-01-21, version 6.24.1*

I had the weirdest experience ever  with this car rental company

### 1/5 — التحديث الأخير فيه مشكلة عدم ظهور العضوية ولايقبل الحجز

*2026-01-05, version 6.24.1*

التطبيق يحتاج مراجعة

### 5/5 — تجربتي للمرة الثانية

*2025-12-30, version 6.24.1*

تعامل احترافي 
إستأجرت سيارة ليوم واحد من فرع مطار نجران، ويوم التسليم حبيت امدد الإيجار ليوم ثاني، دفعت التجديد اونلاين عن طريق تطبيقهم واستخدمت السيارة نص يوم وسلمتها بالمطار. 

بعد يومين رجعوا لي نصف المبلغ بحسابي

شكراً لكم يلو .. لو غيركم مايرد ولا هلله.

### 4/5 — عنيزه

*2025-11-28, version 6.23.4*

الجميل ان لهم فرع بالمطار الامير نايف تستأجر منهم وتسلمه بفرع عنيزه

## Frequently asked questions about Yelo

### What does the Yelo app do?

The Yelo app provides a seamless and joyful travel booking experience. It allows users to find their nearest branch, choose a car from a modern and diverse fleet, and pay directly through the app. It also features a time-saver option called "execute booking" for a quicker, paperless process.

### What are the key features of the Yelo app?

Key features include finding the nearest branch, selecting a car from a diverse fleet, in-app payment, and the "execute booking" feature which minimizes waiting and paperwork. This aims to allow users to drive once they arrive at their destination.

### How much does the Yelo app cost?

The provided information indicates that the app is ad-supported and does not have in-app purchases. Therefore, users can likely download and use the core booking functionalities for free, with the revenue generated through advertisements.

### Who is the Yelo app for?

This app is designed for travelers who want a convenient and efficient way to book rental cars. It caters to individuals looking to simplify the car rental process, reduce waiting times, and avoid extensive paperwork.

### What is the "execute booking" feature?

The "execute booking" feature is a time-saver within the app that streamlines the rental process. It aims to reduce waiting times and the need for physical paperwork, allowing users to get on the road faster once they arrive at their chosen branch.

## Version history (last 5 releases)

### 6.24.6 — 2026-07-13

- Bug fixes and performance improvements

### 6.24.5 — 2026-05-21

- Bug fixes and performance improvements

### 6.24.4 — 2026-05-04

- Bug fixes and performance improvements

### 6.24.3 — 2026-02-21

- Bug fixes and performance improvements

### 6.24.2 — 2026-02-10

- Bug fixes and performance improvements

## Apps similar to Yelo

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Expedia: Hotels, Flights, Cars](https://appshunter.io/ios/app/expedia-hotels-flights-cars/id427916203) | 4.8 (5,884,201) | Free | Travel |
| [Lumi: Car Rental](https://appshunter.io/ios/app/lumi-car-rental/id1489446283) | 4.8 (862) | Free | Travel |
| [كروة Carwah I تأجير سيارات](https://appshunter.io/ios/app/carwah-i/id1387161215) | 3.7 (337) | Free | Travel |
| [Telgani – Rent a Car](https://appshunter.io/ios/app/telgani-rent-a-car/id1377706766) | 4.1 (1,177) | Free | Travel |
| [Key Car Rental](https://appshunter.io/ios/app/key-car-rental/id1282284664) | 2.7 (77) | Free | Travel |
| [Theeb ذيب لتأجير السيارات](https://appshunter.io/ios/app/theeb/id1417199904) | 1.6 (53) | Free | Travel |

## More apps by Al Wefaq Rent A Car

- [WEEM](https://appshunter.io/ios/app/weem/id1543687634)
- [Yelo Driver](https://appshunter.io/ios/app/yelo-driver/id6446365757)
- [Yelo Limousine - يلو ليموزين](https://appshunter.io/ios/app/yelo-limousine/id6446365805)

All apps by Al Wefaq Rent A Car: https://appshunter.io/developer/1440020395

## Related topics

[yellow car](https://appshunter.io/ios/topics/yellow-car) · [yelo](https://appshunter.io/ios/topics/yelo) · [yelo limousine](https://appshunter.io/ios/topics/yelo-limousine) · [yelo bank](https://appshunter.io/ios/topics/yelo-bank) · [theeb](https://appshunter.io/ios/topics/theeb)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*