# Yelp Guest Manager — user reviews > 77 indexed App Store user reviews of Yelp Guest Manager by Yelp, rated 4.60/5 from 1,757 ratings. - Source: https://appshunter.io/ios/app/yelp-guest-manager/id404226510/reviews - App overview in markdown: https://appshunter.io/ios/app/yelp-guest-manager/id404226510.md - Rating breakdown: 5★ 1,463 · 4★ 92 · 3★ 46 · 2★ 27 · 1★ 129 ## What do users think of Yelp Guest Manager? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient seating process - 💡 Helpful for managing wait lists - ⭐ Overall great app **Cons** - 🐛 Frequent crashes and bugs - 🔨 Poorly designed UI after updates - 💰 Expensive pricing after acquisition - 🤯 Frustrating customer support **Commonly reported bugs** - App won't open after updates - Reservation/waitlist data not syncing - Incorrect cover counts displayed - Inability to properly manage walk-ins **Most requested features** - Customizable table/section management - Integrated reservation system - Improved search and filtering options - Sync across multiple devices ## Newest reviews (19 of 77) ### 3/5 — Good but could be better *2026-07-30* This app is decent for what it’s offering, but as many apps, has room for improvement. More color variety in the steps of dining experience would offer a quicker at a glance tell of where guests are at one their experience. Having three different stages, appetizers, entree, and dessert the same color stage doesn’t allow quick differentiation between the stages. While it does offer the numbers for these stages as well the app doesn’t always update in a timely manner accordingly to allow us to use this feature effectively. Also giving an option to “clear all” or open all dirty or in use tables at the end of a shift would be a nice touch as well. ### 3/5 — Update 8.7.6 is bad *2024-12-02* Latest update is terrible. Very confusing to look at. Accidentally notifying the wrong person and can’t tell if they are a yelp guest or a walk in. Please change back! ### 1/5 — NEW UPDATE IS TRASH *2024-11-11, version 8.7.3* Bad for business, has slowed down the seating & finding guest process immensely. Cannot search for specific notes. Extremely frustrating ### 1/5 — Sellers must consider when registering on Yelp *2024-07-27* Yelp forces merchants to pay for advertising. If merchants do not buy advertising, they will delete all the good reviews of the merchants and keep all the bad reviews until the merchants pay $400+ in advertising fees. All Yelp reviews are not computer settings, but human settings. Therefore, merchants should consider carefully when registering Yelp. Merchants should pay attention to this point. ### 1/5 — Horrible *2024-02-23, version 8.0.1* Unable to cancel this service. We use OpenTable for reservations. ### 1/5 — Review *2024-02-07, version 7.14.1* This is great when we seat by station ( busier shifts, PM shifts). But can not be used when we seat by server. The booths are popular during the day but concentrated in areas. To be fair we rotate seating in those areas. Hard to make into a stations that way and be fair. Thank you. ### 1/5 — Mediocre …AT BEST. Just another Yelp data collection app. *2022-08-12* So I thought Yelp Seatme was ok. Not great by far and had a ton of issues that never were fixed, but Guest Manager makes Seatme look like it was made by actual restaurant people. The biggest pain so far after just a couple days is the inability to pick our own table to use when making a new reservation. It just auto assigns and has no selection option. Also it forces you to get a phone number and sometimes you’re just putting a quick reservation in. I get they want everyone’s information but let me make the reservation without it if I so choose. Also, the app should be more customizable. I don’t use half the stuff on the left bar, let me remove it please. Also, taking away the double tap feature to go right to seating a table is a big mistake. Now just to seat someone you have to click 5 times. I need it to be fast. The backend stuff is also a pain, you really have to go in and set it up perfectly or else it effects your whole system. On top of it all, this was forced on us at 530pm in the middle of dinner, then none of our guests info was in the system. We were able to get 1 years worth of notes but not all of it. For a company all about collecting data I’m shocked they didn’t keep it all. Just not really impressed, it’s like they took the good stuff from Seatme and threw it out and took the bad stuff and added it to a new app that some small slow paced restaurant used and got paid to review and say it’s great. ### 1/5 — Terrible Merge from Yelp Reservation to Yelp Guest Manager *2022-08-05* I am recently forced by Yelp to merge from Yelp Reservation to Guest Manager. The previous Yelp Reservation was OK so far. Now it turns to useless system that I don’t even wanna use it anymore. It was a mess for me to use the updated version of Guest Manager without telling me that it will be change. And I was told that the updated version of Guest Manager will have the same or even better functionality than Yelp Reservation. Maybe I get the point if that happen. But how can you merge into the system that’s useless, eg. it can’t adjust time if customer arrive early. I can’t create tags to label my valuable customers. There are lots of things that I can’t even customize in configuration. Lost of lots of function from previous Guest Manager at configuration. Support is NOT 24/7. I will definitely go back to Open Table, even though it’s not a good system. Only 4 review that is shown while 24 rating out there. I don’t understand why it worth 4.1 out of 5. There is nothing worst, but worse. ### 1/5 — Garbage *2022-08-03, version 7.4.2* They took away all the info, limited the app to be something developed by 5 years old kids! And worse at all they force you to make this transition by canceling your regular yelp reservation account. What a joke ### 1/5 — Switched us and now its useless *2022-08-03* Yelp switched our business account from yelp reservations to yelp guest manager. The app is so broken, that we cant even enter new reservations. All inquiries to their help lines have resulted in useless fixes that dont address our problems. We have switched to a more reliable reservation system, we dont want to be guinea pigs for an app thats apparently still in development. We paid for an unfinished app 🙄 ### 1/5 — Disaster *2022-07-12* How do you force a bunch of restaurants to get this app, and remove all of the parts that made Yelp reservations helpful! They haven’t even finished working out all the glitches and forced both of our restaurants to download this app. Now we are struggling because we don’t even have basics like A SEARCH BAR, to look up the hundreds of reservations that we have! Did you even test this? Shame on Yelp for this train wreck! And shame on Yelp for charging us all this money for a service that acts like its $5 a month! Save your money, and your restaurant, and find a reservation app that Literally anything else but this! ### 2/5 — crashes constantly *2022-02-26, version 6.9.2* would be a great app if it worked regularly. it crashes 75% of the time i open it. it won’t let me assign tables anymore. this app progressively getting worse and it’s incredibly frustrating to work with ### 1/5 — Horrible *2021-08-06, version 6.6.1* Horrible waste of time!!!! ### 1/5 — New update is visually awful *2021-03-13* The latest update has made this app incredibly hard to look at. The colored lines for sections are too thin and not distinct enough. The open table/seated table scheme swapped so it’s the opposite of what we’ve gotten used to for the last nearly 5 years. I like the functionality of the app but this latest update just makes me hate it. It is bad on your eyes. Dark mode isn’t any better. Please go back to the way it was before. Or give the user the option to choose. ### 1/5 — Old version *2021-03-06, version 6.1.0* Please go back to the previous version for this app. It was more user friendly and appealing on the eyes. This versions makes it difficult to see what sections you are in... thanks ### 3/5 — Newest Update *2021-03-04, version 6.1.0* The update is beautiful the only complaint is how thin the lines are for sections. We can barely tell which section is whose. ### 1/5 — Terrible *2020-09-06* This app is really annoying to navigate through and is overall terrible. The original no wait app was great, quick to get to what I wanted. Yelp ruined it. ### 1/5 — No Wait mistake *2020-08-16, version 5.3.0* No Wait was a good app till Yelp got ahold of it! ### 1/5 — Yelp ruins another company *2019-05-15* This is a money hungry company that does not care about its customers. I’ve been a no wait customer for 4 years at $60 per month. Receive a letter from yelp that they will be charging me over $200 for the same service. I’ve since did research and going to give someone else my money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero stars. Doesn't function. *2026-06-22* The walk-through guides don't link anywhere. You can't close reservations for a day in advance, this thing is just absolutely feeble it's the worst most useless product I've ever seen And the fact that it has only 1-star ratings for the last year and a half shows that the developers don't even care. ### 1/5 — Horrible App and Company *2026-05-23* The app always has a bug - even after multiple updates to their app they can’t seem to get it right. Customer service is horrible. No one there knows what they are doing. This is from real experience dealing with these goofballs. ### 1/5 — Terrible!!! *2025-05-30* We’ve been using Yelp Guest Manager, but unfortunately, the experience has been quite frustrating. The app crashes frequently, which is especially problematic during peak hours when we’re busiest. Every time it closes, we’re forced to log in again with a password — this slows us down and disrupts service. Another major issue is that we can’t properly log walk-in guests into the system, which is a basic and essential feature for any reservation platform. The space allowed for messaging customers is also extremely limited — it’s too short to communicate clearly and professionally, especially when confirming or updating reservations. Overall, the app feels clunky and not user-friendly. A reservation system should be smooth, intuitive, and built to support the fast pace of restaurant service. Honestly, we find systems like Toast Reservations much more efficient and easier to use. We hope Yelp considers making serious improvements to better meet the needs of restaurants. ### 1/5 — Prefer old UI *2025-05-25, version 9.3.0* Please give us back the old UI, the newest version has a lot of features to improve, before it fully implemented pls give us back the old UI ### 1/5 — Terrible devs *2025-05-08, version 9.2.1* As the app is updated, devs are not aware or thorough enough and functionality is broken through updates. Their devs have undergrad experience as they are not even troubleshooting new versions before release to market. Sad ### 1/5 — Extremely Disappointing *2025-04-25* With the phasing out of yelp reservations and the obligatory transfer of use for restaurants to make booking with guest manager, you would think that this platform would be more fine tuned. Yelp guest manager is poorly designed, lacking the helpful features that yelp reservations offered. The fact that one must toggle between reservation vs. waitlist vs. seated view is totally pointless. And currently, I’m not even able to access reservations on the browser, because of some “error”. Yelp, do better. I’m writing this review while on hold, trying to make a reservation of a party of 20, of which I cannot, because the system overrides parties to larger than 20. ### 1/5 — Very buggy update *2024-12-29* Since the latest update the app has been nothing but issue after issue. Constantly having to delete and redownload in order for it to function for about 10 or so minutes then the same issues return. Shame as it was perfectly functional before but I suppose the new monetary requirements are what are driving these new problems ### 1/5 — New updates bring constant crashes *2024-12-28* The last month with this app has been impossible. Their customer support is nonexistent. We deal with crashes during our busiest times. The waitlist won’t let us add guest, and table maps don’t sync up. There’s not much concern for customer experience. ### 1/5 — Bad new update *2024-11-16* I am currently a host at a restaurant and this new update has me confused. It doesn’t show the wait times and it’s so hard to seat people. The one before you can seat with a push of a button. Please change it back. I am very confused at work right now ### 1/5 — So many bugs *2024-11-16, version 8.7.4* After every update there’s always a bug and it’s always the same bug. The cover count on the mobile app includes cancelled reservations, this confuses us of the actual count. Every time this happens. ## Most praised reviews (10 highest-rated) ### 5/5 — Trash *2025-06-22, version 9.3.0* Garbage app. Please fix the ten thousand things wrong with it ty ### 5/5 — Latest upgrade missing key features *2019-05-08, version 4.11.4* APP WONT OPEN!!!! ### 5/5 — Amazing *2018-09-02, version 4.8.0* Exactly what we needed... ### 5/5 — Owner *2017-09-24* No Wait is a tremendous asset to our business. Can't imagine going back to the old days of pencil and paper. Has allowed us to offer reservations, which has been a big hit with customers. ### 5/5 — Awesome System *2017-09-20, version 4.7.0* We love no wait at OTB ### 5/5 — Outstanding *2016-12-03, version 4.5.2* If you own or operate a restaurant, get this app. We have tried many others and have wasted our money. Learn from our mistakes and try this app. It is the best. Mellow Mushroom Lima, Ohio ### 5/5 — 👍👍👍 *2016-04-09, version 4.0.3* Cuts down on wasted time looking for guest. I would give it 6starts if I could ### 5/5 — Impressive design, easy to use *2015-12-23, version 3.9.1* An awesome tool for restaurants who want to run their host stand easily and give their guests a better experience at the same time. Can't imagine why anyone would use pen and paper when this is out there. Very cool ### 5/5 — Sensational App For Any Restaurant Owner *2015-02-25, version 3.8.2* This app is a tremendous upgrade on everything open table does and not even close to a quarter of the cost. If you want an easy to use interface with fantastic, intuitive options for your restaurant this is the perfect. Additionally, the customer service is fantastic. In this day and age with customer service dwindling to live chats online or through the app. The people at NoWait are always accessible. ### 5/5 — Amazing app and amazing company! *2015-01-14, version 3.8.2* After using several reservation apps NoWait became my favorite to work with. Clean interface and a pretty self explanatory app to work with. A lot of features packed into one! One of the best thing about the app is the customer service. One of NoWaits representatives walked me through and checked up on me on biweekly just to see how the the restaurant is doing and if we had any other questions. One of the most accommodating and pleasurable apps I have used! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*