# Yes Madam - Salon at Home App — user reviews > 138 indexed App Store user reviews of Yes Madam by Notion Online Solutions Private Limited, rated 4.70/5 from 876 ratings. - Source: https://appshunter.io/ios/app/yes-madam-salon-at-home-app/id1352802457/reviews - App overview in markdown: https://appshunter.io/ios/app/yes-madam-salon-at-home-app/id1352802457.md - Rating breakdown: 5★ 768 · 4★ 60 · 3★ 13 · 2★ 3 · 1★ 32 ## What do users think of Yes Madam? Overall sentiment: negative **Pros** - 👍 Easy and convenient booking process - 💰 Affordable pricing compared to competitors - 🏠 Home service convenience - ⭐ Some highly skilled and professional beauticians - 📱 User-friendly app interface - 🎁 Various service packages and offers - 👩‍💼 Empowerment of women professionals - ✨ Quality products used in services **Cons** - ❌ Professionals frequently cancel or don't show up - ⏰ Chronic lateness and missed appointment slots - 📞 Poor customer support and communication - 🔧 App technical glitches and crashes - 😤 Unprofessional and rude staff behavior - 🧼 Inconsistent hygiene standards - 💔 Lack of accountability for service failures - 🚫 Inadequate professional training and skills - 💸 Hidden charges and misleading pricing - 🔄 Frequent rescheduling without proper compensation - 📦 Professionals not bringing required products/equipment - 🤥 Dishonest practices by some professionals - ⚠️ Safety concerns and product quality issues - 🎯 Inconsistent service quality across professionals **Commonly reported bugs** - App crashes when opening or during booking - Notifications don't work properly - Messaging system is non-functional - 5-minute cancellation timer is inaccurate - Chat support doesn't respond or closes unexpectedly - Booking confirmation issues and technical glitches - IVR system makes it impossible to reach human support - Payment processing errors - App freezes during service booking - Real-time updates not reflecting on app **Most requested features** - Real-time tracking of professionals - Direct calling system for assigned professionals - Flexible service customizations - Loyalty and rewards program - Proper call center support instead of chat-only - Backup professional system for same-day cancellations - Clear product information and expiry dates - Refund to original payment source instead of wallet - Better notification system that actually works - Transparent pricing without hidden charges ## Newest reviews (10 of 138) ### 2/5 — Not getting service on scheduled time *2026-06-05* Initially for first 2 bookings got the service as booked on time but after that professionals were not coming on time no communication from Yes Madams end until I reach to them. Need to improve on this. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 4/5 — Well done *2026-05-20* Highly professional. Master of her field Highly recommend **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 1/5 — Scam *2026-02-22, version 11.0.0* Dont choose this f@£&ng service.. ### 5/5 — Korean Hydra Facial *2026-01-15, version 10.7.0* The hydra facial experience was very good and the service provided by Niha Ansari was excellent. I really liked and would definitely recommend the service by her. ### 1/5 — Untrustworthy *2026-01-15, version 10.7.0* Kindly book them if u have plenty of time because their experts cancel the appointment at the time of service very u professional In my case I had to call expert and ask where is she She replied “ No Madam , sorry I am not well I don’t know why they booked me for service I have raised the ticket no one is replying madam . I can’t come . What a joke ### 1/5 — Unhappy *2026-01-08* So I have booked it for the waxing appointment, which was the best on their portal, which is the korean wax a day prior to the appointment? The technician called me and asked the location details. I shared the same with after which she started. Can I come 30 minutes late or can I come early? I told her that you can come early not more than 11:30 AM. She then said yes to the same. After that she is rescheduled it from her side, reached my location and asked if I accepted. I said no, I did not get any such notification so she made the necessary things from the customer care, she started waxing regularly in which the scrub has to be done for approximately 10 to 15 minutes. She just took e applied it on my hands and rub it off, like it was not even for two minutes after which she started waxing, rigourously and the whole time she was on her phone sometime with the delivery person and sometimes with a mother for her child, the products were supposed to be left at my place. As I am thin the 80% product was left with her she, I asked her what she supposed to do. She said that she’ll take it. She’ll use it on her personal appointments. I did not ask for the products back, but the technician should be trained that they have to keep it back. Apart from asking. also, the technician did not have any respect. I did know that she is elder than me, but she does not have the authority to talk with me in a casual tone. All the time she was talking in my mother tongue and used tu instead of app, which is not done as I am the one paying here **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest, ### 1/5 — Bad behaviours of companies staff lost my previous jewellery misbehaviour at home mt takin permissin *2025-12-28* The staff misbehaved didnt give me instruction to remove my Precious jewellery I lost my earring I dnt Knw if she stole it or in my house as she herself started to create a ruccus, scary behaviours, harssed em in my house by speaking Ill about me and Said I Dnt want to Pay money when my session was pře paid personal remarks checking tm homes belongings mt accepting mistake careless rash behaviours, not professional plus made my whole day I upsetting I couldnt do my imp task in stress created by the company n sp, protecting their staff for bad behaviours , pni instruction were gives n kept asking water in between my session kept calling customer care for links disturbed my entire facial.. showed I need to ask quickly she has another duty after .. didnt complete the job work created stress in my house , panic another staff banged my door on agressoom could have put fire in my entrance as it had entrance pooja Jyoti Diya which fell off … showed me eyes at my house misbheaved … like a gundis in my House .. harassment .. lost my precious earring in the process of facial **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest, ### 1/5 — Pathetic experience. They do not fulfil their promises *2025-12-21* As a first time yes madam customer, I was excited about the Services and added a booking last week a professional cancelled one day prior, so I was assigned another professional when I tried reaching the professional, I got to know that they also have an emergency and will not be able to come. So my booking for last week got cancelled. They requested for a reschedule and said they will give me a better professional as a compensation. I have done my booking for this week after reschedule. I was trying to reach the professional and her phone was constantly off (during the second time as a reschedule) after reaching out to the customer support they give me an apology “Sorry the professionals phone is off” They had no way out to help me and requesting for another reschedule similar to last time. Pathetic experience as a first time user, especially if you’re working professional, you should not waste your time as they keep doing this and do not have any backup professional for the same day cancellations. I wish i could give rating in -ve (minus) **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest, ### 1/5 — Unreliable *2025-12-19, version 10.6.0* Service is never on time. They don’t follow booking slots as scheduled. Urban company is more reliable and on time always. ### 1/5 — Very poor service *2025-12-14* Beautician rescheduled three times and then didn’t show up on the fourth , even after an hour , refused to answer the phone when called. Do yourself a favour and use an alternative. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest, ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad Body polishing *2026-07-04* I had a very disappointing experience with YesMadam’s body polishing service. It was a complete waste of money. The beautician who came seemed to be new and inexperienced. The body polishing was not done properly at all. She used only a very small amount of the Sokora products throughout the service, which made it feel like she was trying to save the product instead of providing the treatment I paid for. After the service, there was absolutely no visible difference in my skin. There was no glow, no softness, and no improvement at all. My skin looked and felt exactly the same as before. I would not recommend this body polishing service based on my experience. I expected professional service and visible results, but unfortunately, I received neither. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 1/5 — Money stolen by Radhika Oli *2026-05-26* I recently booked a full body wax with other service, the lady Radhika Oli was smelling very bad the whole time. I wanted to be nice so ignored the disgusting smell that was coming and waited for the service to be over. As I was ordering breakfast for myself I also got Radhika Oli 2 dosa and 2 mango juice for her and her child as a sweet gesture. After the service I went to get the food from the hall and when I came back to the room I saw RADHIKA OLI stealing money from my side table. I felt extremely upset seeing that as she was talking so nicely the whole time as though to build trust. After she saw me come back into the room she quickly took the food and ran out of my house because she was scared. She never ever took the otp after service ended. Radhika Oli was a thief but what yes madam did was even more worse they called me after I added the review on the app and added Radhika Oli on conference after which she started using dirty language and threatening to come back to my location, it was very unprofessional. The person who added Radhika Oli on call was named something like Manavi or maansi. I never made any scene even though my money got stolen. The soul purpose of my review was to make people aware of this behavior but they let Radhika scream and do drama on call I have it recorded and will be posting that on social media too. No action was taken against the lady and don’t believe YesMadam don’t take service from they already have cases running check on Google. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest, ### 1/5 — Poor Service and No Customer Support *2026-05-24* Never booking massage services from Yes Madam again. I booked a Potli Massage for my husband worth ₹2000, which clearly included a foot ritual and dry body walk. However, the therapist refused to do the foot ritual saying it was “too heavy to carry” and claimed there was nothing special about it. He also skipped the dry body walk completely and directly started the massage. The potli was used only for a few minutes, which was highly disappointing considering the service booked. Additionally, the therapist was standing on the bed during the massage, and I’m not even sure if that is part of the standard procedure. Another major issue was the timing. The appointment was booked for 12 noon, but the therapist called at 10 AM asking if he could come immediately. Calling customers 2 hours earlier and expecting them to adjust is simply unprofessional. What’s even more frustrating is that there is no proper way to contact customer care or raise a complaint. Very dissatisfied with the overall experience and service quality. I request Yes Madam to contact us regarding this issue. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 1/5 — Untrained Professionals *2026-05-10, version 18.0.0* They just want finish service asap no quality services ### 1/5 — Worst Facials and professionals *2026-05-09, version 18.0.0* Facial WITHOUT a face massage. ⛔️Person took no OTP, applied ultrasonic and RF tools on the eyes, didn’t use any gloves and refused to apply anything on the neck. The phone helpline person heard the issue and put on indefinite hold thinking avoiding will solve the issue. DON’T USE THE YESMADAM ### 1/5 — Waste of time at all *2026-04-11* I downloaded the app for the first time. I wasted my time by investing my time in this app. I saw some ad on Instagram. I downloaded it. I thought I would get a service. I opened the app, researched all the services I wanted, and then he took my address. They took my address, what all they wanted, and took it. When I was clicking on the final checkout, they were saying, "We are booked for the next 7 days. Try after some time." What is this? Can't you just tell us, when we are opening the app, that we don't have a team to provide the service? Why did you waste our time if you don't have a team to service? You can just put a bottom sheet or some banner or some pop-ups that say, "We don't have any service provider or service partner right now, so we can't give you service. We can't serve you." You can just put it so I don't waste my time on the app. This is a really bad experience I had. I opened the app and just that's all. I opened the app, did research, selected a package, and added what all you wanted. I had add-ons, whatever you wanted. I did everything. I added my address and clicked on checkout, and then you are telling us, "We are booked for the next 7 days, brother." Why are you not telling in the first place when we are opening the app? **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 1/5 — Unprofessional *2026-04-03, version 15.0.0* They assign the professionals and then cancel last moment. Better to go with urban clap. ### 1/5 — Do Better *2026-03-19* The worst company ever. They are so disorganised and mismanaged. I have tried availing services twice on different occasions and both time I have been thoroughly disappointed and had a frustrating experience. They always call me and say that due to some or other reason, my appointment will have to be rescheduled. The first time I let it go and I said it’s alright reschedule the appointment and then the rescheduled appointment also had to be rescheduled again because of unavailability on their end. A fee months later I booked again and a second time again, they are calling me and telling me, that my appointment has to be rescheduled because the service person broke her mobile phone and when I said I don’t want it to be rescheduled. I just want a refund. They give me another person for the service who was supposed to come and a few hours before the appointment, I get a call, saying that the appointment will have to be rescheduled because, the person does not have the right products. They had no intention of giving me this appointment to begin with. They just wanted to delay the cancellation. how can the person not have the products when the appointment has been booked days in advance? they should stop taking appointments if they cannot manage them because it just leads to a very frustrating process for the customer who already has some event and then has to go back-and-forth in communicating and rescheduling appointments. and they always cancel last minute, so I don’t even have any other options then. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 1/5 — Review for pathetic service *2026-03-12* Pathetic… Very bad experience with professional lady from “Yes Madam Salon “I have booked service on 11 March for mani & pedi for 12 March 2026 time slot was 04:00 to 04:300 pm evening for Korean meni pedi service. Jyoti Shetty was assigned as professional service provider who called me by afternoon and said that she don’t have Korean kit which I was booked. I Salk her for another kit and continue my bookings on same day and time for which was agreed She was suppose to come by 4 to 4:15 on the shared location. I can understand that in Mumbai it’s bit difficult to reach on time. I called her by 04:25 she said I am reaching in next 10 minutes. I was waited. I called her again by 4:45 that’s after 20 minutes of my first call she said i m not getting your location i said ok pls let me know where are you so I can help you to get the location. She cuts the call. After 10 minutes I received a call from ‘Yes Madam” service Center that due to not finding the location we r cancelling your services and asking me to reschedule the service on tomorrow that is on 13 March 2026 which was not possible for me coz I m going out of town on that same day. I was very much disappointed coz it was my first service booking for “Yes Madam’ They are froud and fake ppl. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ### 1/5 — 0 stars *2026-02-26* terrible customer support. booked 2 separate bookings and both services did not show up. the customer support did nothing to compensate for the 3 hours wasted for this booking. the only option is to reschedule, which given their 2 cancellations, nobody would be willing to trust them again. worst service. **Developer response:** We are sorry to hear that your experience on the app was not satisfactory. Please share your issue with us at support@yesmadam.com, and we will look into it at the earliest. ## Most praised reviews (10 highest-rated) ### 5/5 — Big Yes *2026-08-17* I had an absolutely wonderful experience with Yes Madam! 💕✨ What impressed me the most is their thoughtful approach towards hygiene and customer safety. Providing a fresh, disposable personal kit for every customer is such a responsible and innovative idea. It really shows that Yes Madam doesn’t just focus on beauty services but also genuinely cares about the well-being and comfort of its customers. Their official website confirms that they use fresh mono-use kits for services, which is a fantastic initiative. A special appreciation to Mayank Arya, Co-founder & CEO ,Aditya Arya,Co-Founder & COO,Akanksha Vishnoi,Co-Founder & CMO ,for having such a wonderful vision and for turning an important thought about hygiene, transparency and customer trust into an actual practice. 👏 The idea of giving every customer a fresh, disposable kit is something that deserves to be appreciated and followed across the beauty industry. Yes Madam, keep up the great work! 🌸 Your attention to hygiene, customer comfort and service quality truly makes a difference. Highly recommended! ⭐⭐⭐⭐⭐ **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 5/5 — nice *2026-07-28, version 18.5.0* geeta was very professional and did her job well ### 5/5 — Experience with YesMadam *2026-07-20* I booked a Gold Professional from YesMadam for my mom’s eyebrow threading, forehead threading, and Korean Glow Facial, and the experience exceeded our expectations. The professional arrived on time, maintained excellent hygiene, and was extremely polite, friendly, and professional throughout the service. She explained every step of the facial and made sure my mom was comfortable the entire time. The eyebrow and forehead threading were done with great precision and minimal discomfort. The Korean Glow Facial was amazing—my mom’s skin looked brighter, healthier, and felt incredibly soft after the session. She was genuinely impressed with the results and couldn’t stop smiling after seeing the glow on her face. The overall service was relaxing, professional, and completely worth the price. We truly appreciated the quality of the service, the products used, and the expert’s behavior. Thank you, YesMadam, for making my mom’s day so special. We are extremely satisfied and will definitely book again. Highly recommended ❤️ **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 5/5 — Super *2026-05-31, version 18.0.0* Nice experience ### 5/5 — Professional *2026-05-26* Superb. Very professionally done . Monica was very well behaved and did the services also nicely **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 5/5 — Mani padi and Head Message *2026-04-03, version 15.0.0* Amazing. Feel so relaxed ### 5/5 — Nishu Lucknow *2026-03-30, version 14.0.0* Good service ### 5/5 — Mini and pedi *2026-02-14* Excellent service **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 5/5 — Very Good service *2026-02-13* My first experience very nice I am satisfied your service Thanks Gauri **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. ### 5/5 — My massage experience was wonderful *2026-01-27* Amazing experience with Harman Kaur. Very professional, on time, and clean. Highly recommend. Thank you! **Developer response:** Thank you from the bottom of our hearts for your kind words and positive review! We're truly delighted to hear that you had a wonderful experience with us. Your feedback is invaluable and inspires us to keep striving for excellence in everything we do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*