# Yi iot — user reviews > 1,155 indexed App Store user reviews of Yi iot by ZK (HK) LIMITED, rated 3.10/5 from 4,900 ratings. - Source: https://appshunter.io/ios/app/yi-iot/id1375812275/reviews - App overview in markdown: https://appshunter.io/ios/app/yi-iot/id1375812275.md - Rating breakdown: 5★ 2,060 · 4★ 416 · 3★ 274 · 2★ 348 · 1★ 1,802 ## What do users think of Yi iot? Overall sentiment: negative **Pros** - 🚀 Great camera quality - 👍 Easy to set up and use - 🔒 Useful security features - 💡 Versatile motion tracking **Cons** - 🐛 Frequent disconnections and crashes - 🔋 Camera resets and reboots - 💰 Aggressive push for paid cloud subscription - 🤖 Unreliable motion detection and alerts - 🙄 Excessive and intrusive ads **Commonly reported bugs** - Camera randomly turns to face the wall - App freezes and becomes unusable after updates - SD card recordings not accessible without subscription - Alerts and notifications not working as expected **Most requested features** - Add option to disable IR lights - Improve playback and review of recorded footage - Provide better customer support and communication - Allow more customization of motion detection zones ## Newest reviews (19 of 1,155) ### 1/5 — This app is ridiculous! *2026-08-09, version 5.0.8* The pop-ups are terrible. The ads are insane. I’ll never buy anything from an ad that they have or anybody else. I’m so sick of them you go to close the ad and you’re actually tapping it and it opens up another page. It’s terrible!!! ### 1/5 — I’d give 0 stars if I could *2026-08-08, version 5.0.8* Camera doesn’t even work. Won’t let me delete my account or unsubscribe, continues to charge my card. It’s been 2 years. My refund inquiries and cancel subscription inquiries won’t go through and there is no number to call, it’s all AI bots. It won’t delete your account until the inquiries get approved.. which they won’t even process. Don’t do this to yourself. There are plenty of better cameras out there. ### 1/5 — It's gone really bad *2026-08-06, version 5.0.8* I have been with them for few years until my camera went offline no one can help me apart the robot that answers all my questions. Unfortunately I have to leave it as we're just going in circles and nothing being solved. I am afraid I have to change then. ### 1/5 — Bad Reviews *2026-08-04, version 5.0.8* So many bad reviews and I am not alone having the same issue. This doesn’t even deserve a one star. What a waste of money and time. Don’t buy! ### 1/5 — Video duration *2026-08-04, version 5.0.8* Too many adds Video is too short 6 seconds is not enough time. At least 30sec to a minute of viewing time option as I don’t want to pay for cloud. Paying Camera was enough. I had a camera prior to this one and it was free! I regretted buyin this one. You are compromising. The Security. Of the client. Remove that option please. ! ### 1/5 — Rubbish *2026-08-03, version 5.0.8* You sign up for trial or pay monthly fee its ok but the minute you cancel the app becomes unusable because of the relentless adverts . Dont use and dont buy the products ### 1/5 — Unable to cancel subscription *2026-08-03, version 5.0.8* I have reached out to support numerous times to close my account and to cancel my subscription. Each time they assure me that I have not been charged and that it will not renew.. but every day I wake up to the 15.99 failed charge as it continues to try and process the renewal. I no longer needed the service as I have gone to a different “trusted” service. All in all it’s a hassle and I just want it to be over. ### 1/5 — Terrible App *2026-08-02, version 5.0.7* O bought one of the cameras for a baby monitor. If you don’t subscribe to their services, the app is all but unusable. Avoid their products. You’ve been warned ### 1/5 — No! *2026-08-01, version 5.0.7* I was gifted this item. Even though it was free, it was a waste of money. The plastic its made of would better serve as a litter box. ### 1/5 — Why did I do the update? 😭 *2026-07-31, version 5.0.7* All was well for year. I plugged the camera in when I needed it. Now I updated the app and it’s full of ads. Sorry, but when I get an alarm or notification and I can’t access the camera immediately because I have to watch 2 min up rubbish game ads, that’s not great. Will have to look for another camera now. ### 1/5 — Terrible customer service. *2026-07-31, version 5.0.7* If I could give 0 stars I would…I haven’t had the camera for nearly two years as it got so bad I changed to Ring. The camera stopped recording to the memory card and so I had to subscribe to their cloud service…but now two years later they keep trying to charge my card for the subscription fee and after asking them countless times to cancel my subscription, I am still trying to fight it. They have ignored my repeated emails. I have not had this camera for nearly two years and last year they managed to collect the money from my bank even though I don’t have the camera. I am getting really frustrated with these idiots. Update: This company are unbelievable…they responded to this review offering me a discount on my subscription. Why do they not understand I DO NOT HAVE THE CAMERA ANYMORE??!!!!!!! So why would I want a discount?? I just want to CANCEL the bloody thing cos at the moment I can’t leave much money in my bank account as they repeatedly trying to take £25.99 for something I just do not have!! I changed to Ring as they are so much better. ### 1/5 — Terrible customer service. *2026-07-28, version 5.0.7* If I could give 0 stars I would…I haven’t had the camera for nearly two years as it got so bad I changed to Ring. The camera stopped recording to the memory card and so I had to subscribe to their cloud service…but now two years later they keep trying to charge my card for the subscription fee and after asking them countless times to cancel my subscription, I am still trying to fight it. They have ignored my repeated emails. I have not had this camera for nearly two years and last year they managed to collect the money from my bank even though I don’t have the camera. I am getting really frustrated with these idiots. ### 1/5 — Trash App- Worst I have seen *2026-07-27, version 5.0.7* I have used many cameras and I own many different ones with different apps. This one sucks royally. When you first tap on the app, immediately it plays a minute long ad with loud sound that you cannot skip. Once you pass the app and begin viewing the camera picture, every second literally another app pops up. This is an advertisement app pretending to be a camera app. When you see “Yi iot” STAY AWAY!!!! ### 1/5 — Can’t even get to the app *2026-07-24, version 5.0.7* This is useless so much BS you can’t even get to the camera. I’m going to the Riolink cameras and app no BS with them. ### 1/5 — Can’t get past ads *2026-07-24, version 5.0.7* I don’t leave many reviews but feel compelled to rate this and warn others if they are thinking about buying this product. They changed the app to constantly show ads which are difficult if not impossible to ‘x’ out of before getting to any of the stated functionality. If you bought the cameras and can return them I highly recommend you do. ### 1/5 — I made a mistake *2026-07-24, version 5.0.7* The camera is ok . The app bombards you with the need to pay for cloud. Obstructs the SIM card usage. Report event late and misses the start of some. Will be changing camera’s. ### 1/5 — Too Much *2026-07-24, version 5.0.7* Yes, some revenue is required to keep the platform running but the amount of adds and pushy marketing has become Too Much on the no fee option and cost of the paid service is not worth the image quality. So many adverts to decline every time you open the app ### 1/5 — Won’t let you cancel *2026-07-23, version 5.0.7* Subscribed and now trying to cancel. Making it impossible to do so, have to do via app. Even when you try you end up with endless responses. Do not subscribe! ### 1/5 — Trash *2026-07-23, version 5.0.7* Horrible full of adds and useless stuff. Takes up to 2 full minutes with all the adds & popups before you can get to your camera then another add and popups Don’t waste your time or money wish I could give them zero stars ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Bother *2026-08-20, version 5.0.8* Could be ok until their advertising makes the app unusable as they try to make you have a subscription. Try something else and don’t waste your time with this joke! ### 1/5 — Too many ads *2026-08-18, version 5.0.8* Bought your product, but can't use due to constant popups and ads. Shouldn't have to subscribe, already paid for product. Don't buy this camera. ### 1/5 — Absolutely Terrible!!!! *2026-08-13, version 5.0.8* Buy an IPCAM that needs this app to function but to use the app without ads you need to pay a subscription!! Cutting my loses on the camera and getting a Tapo!! Ads pop up every 10 seconds when trying to watch playback etc! Hate HATE this app!!! ### 1/5 — It’s not letting me cancel auto-renewal *2026-08-12, version 5.0.8* This app is bugging out, the customer service isn’t letting me cancel subscription and delete account, I recommend you buy better cameras ### 1/5 — Ads are Dumb *2026-08-11, version 5.0.8* Purchased this camera a few years ago and it does the job. Now I have to wait about a minute to look at the camera because I have to wait for ads to finish. This was not what I originally purchased. I purchased this so that I wouldnt have to pay a subscription fee, now if I don’t want to see ads, I need a subscription, great. ### 1/5 — Unstoppable ads *2026-08-11, version 5.0.8* Used to be a decent product until they blocked use of the camera with unstoppable ads. Do not buy! ### 1/5 — Lost another long term customer *2026-08-11, version 5.0.8* I’ve had these cameras for at least 8 years. Ive bought 9 of them all together. Because for many years. This app and service wasn’t too bad I mean for the price. But idk what happened. The cameras a not the best but for the price that was expected. I used to think these lightbulb cameras was pretty good even recommended them to a few of my friends. But with all the pop ups and bs that the app is about now I’m done with them! I can’t even use my sd cards anymore to view my videos because of the pop up’s I see no reason to spend more $ on cloud or anything the developers/company try’s to come up with to make more $ off of. When the picture and sound quality is the way that it is. And again for the price of the cameras that’s expected. Loose the pop ups and maybe I’d stick around. No thanks on a discount! Thanks for the good years for service. It was good while it lasted ### 1/5 — DO NOT USE *2026-08-11, version 5.0.8* I use to use this about 2 years ago. Now it’s all ads and makes your phone lag. All they offer is a discount for the ads. ### 1/5 — Trash product *2026-08-11, version 5.0.8* This is the worst camera app; once you stop paying the annual fee, they won't let you view the cameras anymore because they fill the app with ads—it's outrageous. ### 1/5 — Las cámaras no están funcionando *2026-08-10, version 5.0.8* Últimamente las cámaras no funcionan, se frisan y no quieren responder a la aplicación, la aplicación también me frisa el teléfono y lo sobre calienta, no sé qué más hacer, díganme si tengo que eliminar todo y botar las cámaras porque realmente no puedo seguir así ## Most praised reviews (10 highest-rated) ### 5/5 — Perfecto *2026-08-01, version 5.0.7* 🥺🥺 ### 5/5 — Absolutely Excellent Product *2026-07-13, version 5.0.7* Works very well, and very sturdy design, not bad video quality for basic security purposes, would love to use more of your products ### 5/5 — DO NOT BUY DO NOT BUY *2026-06-26, version 5.0.5* This company is worthless I have 2 substriptions i have paid for and have not received anything they refuse to fix the problem they eill not reply to my emails they have took my money and haven’t received anything to remove the add you can not watch the cameras unless you pay to have them remove the ads you cant watch watts on the sd card un less you pay to remove the ads if you don’t pay it renders the cameras useless do not buy do not buy. they have yet to fix the problem its been a week still no response from developer this is a worthless company that has bad customer service and customer support it is not worth buying the cameras are cheaply made they dont work half the time ### 5/5 — Edy *2025-11-03, version 4.9.4* Jean ### 5/5 — Eddy *2025-10-31, version 4.9.3* Jean123 ### 5/5 — Mérde avec les PUB. *2025-08-25* L’application est trop pleine des publicités ### 5/5 — Audio *2025-06-04, version 4.7.2* Everything is perfect except when I unmute the camera the most awful static / crackling sound plays so loud. I’ve tried moving the cameras all over, different cords/ blocks. Nothing seems to quiet it or eliminate it. ### 5/5 — Home security *2025-04-04, version 4.6.1* Great camera for prize. I have had no problems at all with mine and would strongly suggest buying if you need a security system ### 5/5 — Absolutely Amazing *2025-03-19, version 4.6.0* This is by far bad to the bone!!! Must have as doing it all!!! Love this security system!!! ### 5/5 — Have to watch ADVERTS BEFORE I CAN SEE EMERGENCY FOOTAGE ! *2025-02-10, version 4.5.7* When needing to see footage quick for emergencies, Get bombarded with silly adverts ,especially when I’m over seas Not happy Chang --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*