# YL Insights — user reviews > 68 indexed App Store user reviews of YL Insights by Young Living Essential Oils, LC, rated 2.65/5 from 113 ratings. - Source: https://appshunter.io/ios/app/yl-insights/id1527946335/reviews - App overview in markdown: https://appshunter.io/ios/app/yl-insights/id1527946335.md - Rating breakdown: 5★ 35 · 4★ 5 · 3★ 7 · 2★ 16 · 1★ 49 ## What do users think of YL Insights? Overall sentiment: negative **Pros** - 📊 Easy access to business stats and earnings estimates - 👍 Clean and well-designed user interface - 🚀 Quick one-touch access to key metrics - 💼 Convenient alternative to logging into virtual office - 📱 Free app with useful business tools **Cons** - 🐛 Frequent crashes and app freezing - 🔓 Persistent login and authentication issues - ❌ Inaccurate earnings and commission data - ⚠️ Data inconsistencies with virtual office - 🔄 Broken functionality after updates - 📵 Non-functional push notifications - ⏱️ Slow refresh and loading times - 🚫 iPad compatibility issues - 🔐 Privacy settings error messages blocking access **Commonly reported bugs** - App crashes on launch for some users - Login credentials not accepted despite working elsewhere - Privacy settings error preventing app access - No login option visible after updates - Earnings snapshot showing inaccurate amounts (>$100 discrepancies) - Commission calculations showing zero or incorrect values - OGV volume not updating correctly - App freezing on splash/landing screens - Face recognition not persisting login sessions - Push notifications not delivering or working - Data not syncing between app and virtual office - Team member information not displaying - Cellular data requirement causing login failures **Most requested features** - In-app product purchasing and shopping functionality - Full virtual office integration within app - Product link sharing feature for customers - Accurate real-time commission calculator - Notification history/log view - Canadian currency conversion option - Projected OGV display on home screen - Face recognition login that persists sessions - Improved data synchronization with virtual office ## Newest reviews (17 of 68) ### 2/5 — Update destroyed app *2024-04-02, version 1.3.59* Since the update nothing has worked. Consistently have problem signing in then, once in it takes forever to refresh. I got it so I can track my sales and commission, however, it fails to calculate commission and will often just register ZERO. Which freaked me out the first time I saw it, now I know it’s just another cliche in the system. The only reason I gave it TWO stars is because it used to be a great app and I’m hopeful it will regain its 5-stars with the next update to fix all the problem. ### 2/5 — App was great until a couple months ago *2023-06-13, version 1.3.45 (4)* Loved this app but with last update it won’t let me log in saying my privacy settings aren’t working with it but everything is set for it to work. Seems like others are having the same issue. Hope this gets fixed. ### 1/5 — Update the app!!!!! *2023-05-25, version 1.3.45 (4)* As soon as you download it! It says due to privacy settings!!! There are no privacy settings. You can’t get past the screen!! Update it!!! All reviews say you need to update it and get nothing is being done about it!! ### 2/5 — Unable to set up *2023-05-06, version 1.3.45 (4)* Become a brand partner for additional perks using this app…. But you can’t get in to set it up. I have reviewed my privacy and all my settings, turning off and on and still will not load except for the products page. I am supposed to get 90 days free, does this mean when I am actually able to sign up or starts or what? Disappointed to say the least…. Love the concept though! ### 3/5 — Love it but there are problems *2023-04-27, version 1.3.45 (4)* I love this app but since I’ve updated it and deleted and redownloaded it I have t been able to use the app. First it wouldn’t let me sign in and then it updated again and now it says my privacy settings won’t let me sign in but I can’t change them. It’s frustrating because I like the convenience of the app instead of going on my VO all the time. ### 1/5 — App issues *2023-04-27, version 1.3.45 (4)* The app was working well then all of a sudden it stopped. When bugs started it just took me to the landing page, I waited for update and now it won’t connect due to privacy setting but there is nothing I can find to change that will allow the app to connect. I have given the app all the permissions and still nothing. Help ### 2/5 — Not the best app *2023-04-24, version 1.3.45 (4)* Lots of bugs and issues. Also inaccurate data between Young Living Virtual office and YL insights. Never correctly reflects what’s going on with me or my team. Need a new app ### 1/5 — Does not work *2023-04-20, version 1.3.45 (4)* It will not work. It gives the error that it does not work due to Privacy settings but it still does not work after changing the settings. ### 1/5 — App not working *2023-04-18, version 1.3.44 (4)* Recently my YL Insights app no longer works. The only thing possible to do on it is read the updated policy information or go to the YL website to log in. Removing and reloading the app doesn’t work. This app no longer works. :-/ ### 1/5 — not working *2023-04-16, version 1.3.44 (4)* app is not working anymore. ### 2/5 — No longer able to open *2023-04-14, version 1.3.44 (4)* For about a week all I get when I open the app is an image with a link to Explore Products and another link to the Privacy Policy. Please fix the issues! ### 1/5 — What happened? *2023-04-14, version 1.3.44 (4)* This was a great app, what happened to it ? I opened up my app today on April 13, 2023. There’s nowhere on there for me to login. All I see is policy which was updated in 2022 and I see a button to look at products which takes me to the website. It has nothing else on the page when I open it up I can’t even login there’s no place to login. This app is no good for nothing now I don’t know what you guys did. ### 3/5 — 🤔 *2023-04-13, version 1.3.44 (4)* I’ve been with YL for 10 years, and loved when they came up with this app. However, the past month or so, when I open the app, it doesn’t give me an option to log in. It only has a place to “explore products” and review “privacy policy”! I’ve deleted the app multiple times and downloaded it again, but still am having the same problems. I’ve even made sure my iPhone has been currently updated to the new version. Any help would be great. My team members and upline don’t know what to do about it either. ### 1/5 — What Happened?! *2023-04-13, version 1.3.44 (4)* After a recent update I cannot get to a page that says login….Tried to uninstall and reinstall. Then it says “Impersonate Login”…?? That doesn’t feel legit. Help? ### 1/5 — Disappointing *2023-04-10, version 1.3.44 (4)* This upgrade doesnt seem to allow us into our stats at all - all we have is access to produxts and the privacy policy ### 1/5 — No place to sign in *2023-04-10, version 1.3.44 (4)* I’ve deleted and reinstalled this app for weeks now and there’s still no where to sign in. I use to love this app because it was quick to check the status of my customers. Now all I see is a button for the privacy policy and no place to sign in. Hopefully they get this updated soon. ### 1/5 — Horrible Customer Support *2023-04-06, version 1.3.44 (4)* The app has nowhere to sign in. The update ruined the app. It doesn’t work at all anymore. The customer support team is worthless. ## Most critical reviews (10 lowest-rated) ### 1/5 — App rarely works. *2025-03-30, version 1.3.70* This app rarely works for me. Almost every time I open it says try again later, something went wrong. ### 1/5 — Will not work on ipad - has not for a month *2024-11-14, version 1.3.67* I as hoping the Nov. 2024 update would fix this, but it has not. YL insights only works on my iphone. I have updated, deleted, reinstalled - several times - still nothing. I did it all again today - nothing. On the ipad, it's frozen on some diamonds page like a huge screenshot! Frustrating. ### 1/5 — USELESS *2024-05-16* UPDATE: App is still useless. It is hit or miss (usually a miss) if you are able to log in, even after properly logging out of both the YL Virtual Office and YL Insights. It’s a shame because this app was the only way to get earning estimates. Heed all 1-Star reviews below… I will uninstall soon if not fixed as I have been waiting weeks for the remedy. **Developer response:** Thank you for sharing your feedback, and I sincerely apologize for the delay in addressing this matter. We have made the necessary adjustments to ensure a seamless login experience for you in our most recent version 1.3.48 (18).. Kindly try logging in again and let us know if the issue still persists. Your satisfaction is our priority. Thank you for your understanding and support. ### 1/5 — Terrible *2024-04-17, version 1.3.59* Nothing works anymore, won’t even show my new team members at all ### 1/5 — Basically useless! *2024-04-17, version 1.3.59* Ever since the last update, the earnings snapshot no longer shows the estimated commission for the month. For me, the app is useless without the earnings snapshot. ### 1/5 — Update issues & overall lack of accurate info *2024-02-21, version 1.3.57* Really hoping this app can improve, it’s helpful when it works, but the information is skewed pretty heavily, too. ### 1/5 — YL insights no good *2023-08-31, version 1.3.49(9)* Nothing is accurate on this app. Not worth even looking at. I’m deleting it ### 1/5 — No longer functional *2023-06-18, version 1.3.45 (4)* I’ve had this app a few years now and had no issues until the past several months. I cannot enter the app. I get a message saying I cannot sign in due to my privacy settings. I’ve been patiently waiting for a fix, as I’ve seen many others noting the same problem, but there has been no word as of yet. Please fix it! 🙏🏻 ### 1/5 — No access *2023-06-01, version 1.3.45 (4)* I just downloaded this app to help with YL and it took me to my app settings over 6 times. I changed the configurations multiple times to no avail! Going to uninstall sadly. ### 1/5 — Can not log in *2023-05-30, version 1.3.45 (4)* My YL insights app doesn’t even let me sign in and is useless for me at this point. It continues to say that I need to adjust my privacy settings but I don’t have it on any settings that would hinder the use of this app. It is so frustrating. I haven’t used it for months now because of this issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Log-In Issue Solved! *2025-07-23, version 1.3.74* Make sure the cellular data is turned ON for this app. ♥️ ### 5/5 — Awesome *2021-03-12, version 1.0.2* This will be the best tool ever to help everyone see their progress.. Thank you ### 5/5 — Amazing!!! *2021-03-11* I love this app!! It makes finding my business growth & information so much easier and is in an easy to follow layout. I’m definitely recommending this to my team! 🙌🏼 **Developer response:** Thank YOU for being amazing! ### 5/5 — Blown away *2021-03-11, version 1.0.2* I literally blown away by how awesome this is. It’s sos imple and organized!!!! ### 5/5 — The best!!!! *2021-02-23, version 1.0* This app is so easy to use! I love it!!!!!! ### 5/5 — Download now! *2021-02-23* This makes it so much easier to keep track of everything on the go. The app is really well made. **Developer response:** Thank you for the review! ### 4/5 — Helpful App *2025-07-03, version 1.3.73* I appreciate that I can get an estimate of my cheque near the end of the month. I really need to learn some of the other features and incorporate them in my business. ### 4/5 — App not opening with latest update *2021-08-29, version 1.3.4 (70)* App will not open with latest update ### 4/5 — Love it! Just one suggestion *2021-03-17* This app is awesome! And how amazing that it’s free. Definitely going to be using this daily. Also it is so clean and sharp looking! Kudos to whoever designed it. I would LOVE though if on the home screen it showed the projected ogv along with the current ogv, similar to how it is in the virtual office and rank qualification. **Developer response:** Thank you for the review! We have recorded your suggestion and we cannot wait to make the app more awesome with your feedback ### 3/5 — Pretty Good *2026-02-13, version 1.3.77* I generally like the intention of this app and what it can do. My only concern is the inaccuracy of the Earnings Snapshot. It has been off by >$100, and not in a good way. I do occasionally get the pop up reminders about discrepancies and to follow the VO but the VO isn’t updated until after month end. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*