# YMCA LA — user reviews > 60 indexed App Store user reviews of YMCA LA by Attollo Technology LLC, rated 1.80/5 from 156 ratings. - Source: https://appshunter.io/ios/app/ymca-la/id1520783763/reviews - App overview in markdown: https://appshunter.io/ios/app/ymca-la/id1520783763.md - Rating breakdown: 5★ 23 · 4★ 3 · 3★ 6 · 2★ 8 · 1★ 116 ## What do users think of YMCA LA? Overall sentiment: negative **Pros** - 👍 App adds classes to calendar **Cons** - 🐛 Constant login issues - 🐛 App frequently glitches/freezes - 🐛 Cannot make reservations/book sessions - 🐛 App doesn't save preferred location - 🐛 Feedback form doesn't work - 🐛 Keyboard cannot be dismissed - 🐛 App is slow/laggy - 🐛 App logs out randomly - 🐛 Difficult to create new accounts - 🐛 App is not intuitive or user-friendly - 🐛 Website schedule differs from app - 🐛 App is unusable for new members - 🐛 App doesn't work at night - 🐛 App doesn't auto-refresh - 🐛 App doesn't show full swim lanes - 🐛 App errors: unable to get data - 🐛 Missed check-ins - 🐛 App doesn't show classes - 🐛 Cannot cancel classes - 🐛 Cannot join waitlist - 🐛 App times out - 🐛 App is user hostile - 🐛 App redirects to website - 🐛 App doesn't show family members - 🐛 App doesn't work for childcare reservations - 🐛 App doesn't work for court bookings - 🐛 App doesn't work for open swim - 🐛 App doesn't work for waitlisting - 🐛 App is not inclusive - 🐛 App requires smartphone ownership **Commonly reported bugs** - Cannot log in - Email with pin never arrives - App crashes - Feedback form doesn't work - Keyboard cannot be dismissed - App is slow - App logs out randomly - App doesn't save preferred location - App doesn't show family members - App doesn't work at night - App doesn't auto-refresh - App doesn't show full swim lanes - App errors: unable to get class data - App errors: unable to get equipment data - Missed check-ins - App doesn't show classes - Cannot cancel classes - Cannot jump on waitlist - App times out - App doesn't find user account - App doesn't accept new password from website - App doesn't show available times unless day is selected - App says cannot retrieve family data - App doesn't work for childcare reservations - App doesn't work for court bookings - App doesn't work for open swim - App doesn't work for waitlisting - App doesn't sync name with account - App redirects to website - App doesn't remember login - App gives weird error messages - App doesn't let you reserve childcare - App doesn't let you reserve spots - App doesn't allow new account creation easily - App doesn't allow booking courts easily - App doesn't send pin - App shows incorrect date for reservation - App doesn't connect to YMCA system for email/password **Most requested features** - History of check-ins - Overall number of check-ins by year/month - Number of streaks (days/weeks) - Allow selecting one date, time, and duration for multiple people - Develop a new app - List available court times for booking - Offer website booking option - Provide scannable keycard option ## Newest reviews (17 of 60) ### 1/5 — YMCALA should demand better *2026-04-18, version 1.2.2* YMCA LA should demand better of their app developer— the user experience is dismal and it’s riddled with bugs. It’s frustrating to use and not focused on user experience. ### 1/5 — Practically useless *2026-03-14* I have been using this app for two weeks and have never been able to reserve or waitlist a class: select the waitlist or reserve button and nothing happens. I have to rely on staff members to do those functions for me, which means that I have to be at the gym to access the reservation system, which means that classes that are difficult to get into are now nearly impossible. **Developer response:** Hi! We are so sorry to hear you are experiencing issues making reservations within the app. Please reach out to our support team at support@upaceapp.com and we'll be happy to assist. Thank you! ### 1/5 — Garbage *2025-10-25* Every aspect of this app seems to be designed to frustrate the user. First, it won’t take a new password if you changed it on the website. Second, if you search for an activity, it will not come up unless you pick the day the activity is on. But if you knew the day the activity was on, you wouldn’t need to search for it, would you? **Developer response:** We're so sorry to hear about the frustration you've experienced within the app. If you are still experiencing any issues, please reach out to our support team at support@upaceapp.com and we'll be happy to assist you. ### 1/5 — Useless for updated schedule *2025-05-24* If you’re hoping that this app has an updated schedule for upcoming events at the facility, good luck. And if you call the front desk for an answer, pray to the heavens it’s not one of the teenage volunteers that are rude and don’t have a clue of anything that goes on over there. This app is only useful for checking into the facility. **Developer response:** Oh no! We're sorry to hear you're having trouble finding an updated schedule for any future events. While all group exercise classes can be found within the app to view or reserve, you can also visit the LA YMCA website to find all updated Group Exercise schedules and Facilities schedules as well. We hope this is helpful! ### 1/5 — App borking trying to reserve *2025-03-29, version 1.1.52* Currently cannot reserve swim lanes - app say cannot retrieve family data ### 1/5 — Does not work at night *2025-03-16, version 1.1.52* Laggy, logs out randomly. Doesn’t work at night so you can’t edit classes. Classes fill up right away, just wish we didn’t need to use this terrible app anymore and it were first come first serve again. ### 1/5 — Please mate in this app a bit better for members and staff *2025-03-14* I would like to see this application a little better maintained if possible . It seems to very sluggish when making reservations . For a few weeks it wouldn’t show reservation complete , when you were finally able to ‘reserve ‘ it doesn’t show when a swim lane is full until after you try to reserve a spot . The app doesn’t auto refresh . There are instances where the app is down either maybe because of poor network connectivity , the weather or something else . Always seeing errors : unable to get class data , unable to get equipment data etc please work on fixing this app. If you want members to make exclusive use of this platform . Not to mention there always seems to be “ missed “ check ins . **Developer response:** Thank you for your review! We are so sorry to hear you are experiencing delays while in your app. It is possible it is a connection issue. Our team will be sure to look into these reported issues. We appreciate you sharing this with us. Please be sure to update your app in the App Store as well if you haven't done so already as this may help things run more smoothly. If you have any questions or are continuing to experience these issues, please feel free to reach out to our support team at supprt@upaceapp.com. Thank you. ### 1/5 — Glitchy *2025-01-30, version 1.1.52* Please fix this app as it is so convenient when trying to stay consistent . The classes are not showing up, it’s buffering incessantly, I can’t cancel a class or jump on a waitlist… AAAARGGGHHH! ### 1/5 — New Member *2025-01-08* I wish I could give zero stars. Since December 13 I have been trying to login to this awfully dysfunctional app. I have no issues logging into my account online but i can't do the same on this dysfunctional app. It's a shame not to be able to have a decent working app. very frustrating. I cant use the gym because of this disaster app **Developer response:** Hi, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! ### 1/5 — Deleted after 5 minutes *2024-12-04* I signed up for a Y membership a few days ago and just tried out the app. My email address tied to my account couldn’t be found, and when trying to sync my name with my account, the load spinner just spins and then the app times out and doesn’t do anything. What a trash app for such a large organization. **Developer response:** Hi, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! ### 1/5 — User Hostile *2024-06-21, version 1.1.44* This is the only way that you can book Services or classes and it is extremely user hostile. When an app has a rating under 2 (1.8 for this app) you would THINK the business would get on the developers to address issues that most people seem to have. In this case, not so much. ### 1/5 — Can’t make reservations? *2024-01-08, version 1.1.44* What’s the purpose of having an app to make reservations if the app does not work? So frustrating ### 1/5 — Beyond frustrating *2023-11-06* This app is so frustrating and the only thing that is streamlined is *certain* workout classes you can book, otherwise you are pretty much redirected to the site and have to keep re-logging in multiple times. Already at least 5 times I’ve given up on trying to enroll in certain classes and activities. **Developer response:** Hello! We are so sorry to hear you are having an issue with the app. We would love to help you to make sure the app starts to work for you, could you please email appsupport@ymcala.org and we can help make sure we resolve the issue for you. ### 1/5 — Unable to Login *2023-07-31, version 1.1.44* Good luck getting the email with the pin to gain access. ### 1/5 — Lots of bugs! *2023-06-21, version 1.1.44* App only works 1/2 the time. I’ve uninstalled and reinstalled over and over. LETS GO DEVELOPERS DO SOME UPDATES ! ### 1/5 — Trash *2023-06-02, version 1.1.44* App doesn’t do reservations most of the time when i want to reserve childcare. Makes me want to quit the Y. ### 1/5 — Can’t see family members *2023-03-15* I bought a family membership but I can only see me in the app and not my dependent daughter. I called my center and they said it should show up and give me the option to reserve things for her too but it doesn’t. They tried to “push” our accesses again and it still hasn’t worked. **Developer response:** Hello! We are so sorry to hear you are having an issue with the app for family memberships showing in your app. Could you please let us know if you are still experiencing any issue through emailing appsupport@ymcala.org with any issues or questions? ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible update *2026-07-02* It now takes 17 taps to reserve open swimming for 3 people. I was hoping the update finally allowed selected one date, time, and duration then check off all members and submit but still need to go through each person and select all the options. Also, the feedback form doesn’t work. Once you type, the keyboard can’t be dismissed so it’s impossible submit the form. ### 1/5 — So many issues *2026-06-29, version 2.0.1* I’m not enjoying this app at all. The updated app is not easier to use and it has issues often. The version before this current one wasn’t awful, so I don’t understand why it was changed. The bugs need to be fixed! ### 1/5 — WTF *2026-06-28, version 2.0.1* The updates made this app so much worse!!! ### 1/5 — can not book any open swim session *2026-06-28, version 2.0.1* very bad app ### 1/5 — soooooooo frustrating *2026-06-27* i updated the app and now i can’t log in. the email with the pin never comes. i’ve erased and reinstalled several times, checked my spam and every folder in my inbox, and am still waiting for a reply from support days later. we pay a lot for membership and can’t even use it… put some of that money into paying a professional to make an app that works! edit - clicked on app support to find this, lol! By partnering with Upace, YMCA LA reached 100% app adoption. The platform serves as a digital extension of their community-building mission, enabling check-ins, reservations, and program access while strengthening the sense of belonging that makes the YMCA LA special. ### 1/5 — Bad update *2026-06-26* I can’t even sign in anymore. The app went downhill real fast; it stopped saving my location and kept showing Anderson as the default. So I updated based on the banner notification, thinking it would help. And now it will not allow me to sign in AT ALL, even with my correct info. Naturally, the pin password option won’t work and I have not recorded any emails. Why can’t they just develop a new app? This one is garbage. ### 1/5 — Constantly need to select the right site *2026-06-20, version 1.2.2* The app needs to be updated. I have to select my site over and over again when trying to find a class. It’s exhausting ### 1/5 — YMCA app *2026-06-07* This is application constantly glitches , freezes , trouble making reversions , canceling etc . most recently it is changing, which YMCA is selected, even though the user does not have that specific location as their preferred facility. I would really appreciate it if this app worked quite a bit better and was better managed. **Developer response:** Thank you for your review! We are so sorry to hear you are experiencing delays while in your app. It is possible it is a connection issue. Our team will be sure to look into these reported issues. We appreciate you sharing this with us. Please be sure to update your app in the App Store as well if you haven't done so already as this may help things run more smoothly. If you have any questions or are continuing to experience these issues, please feel free to reach out to our support team at supprt@upaceapp.com. Thank you. ### 1/5 — Fix it devs *2026-06-04, version 1.2.2* This app is horrible and I can’t even sign in. If i click I am a new user it loads for 3 minutes and nothing happens. I press the need help button and nothing pops up. Horrible, outdated, and buggy app. ### 1/5 — borderline unusable *2026-05-12* i never leave reviews but this is so bad. issues with client login and making reservations, opaque and badly organized menus, can’t even see the same facility schedule spread as on the website. the negative app experience makes me less likely to visit the Y, and more likely to cancel my membership. i’m sure staff field so many phone calls that could have been answered were things more clearly laid out and accessible. ## Most praised reviews (7 highest-rated) ### 5/5 — So far it’s great *2024-01-18* I had very low expectations for this app based on reviews. I just joined the Y and this app works great. Classes do fill up fast but the trick is to sign up a week and and hour before the date and time of the class to reserve a spot. The app will even add the class to your calendar! I’m impressed! **Developer response:** Thank you for your review! We are glad you are enjoying the YMCA LA app! ### 5/5 — Welcome changes *2022-12-24* The developer have been very committed and diligent with making the necessary accessibility changes. For that I and many others are grateful **Developer response:** Thank you so much for the awesome review! We're so glad to hear that you're enjoying the app. Your support means a lot to us, and we’re always here if you need anything. Keep enjoying, and we’ll continue working hard to make your experience even better! ### 5/5 — Call the YMCA *2021-05-18* Westchester staff helped me right away with my account. So give them a call and they’ll help you right away. **Developer response:** Thank you so much for the awesome review! We're so glad to hear that you're enjoying the app. Your support means a lot to us, and we’re always here if you need anything. Keep enjoying, and we’ll continue working hard to make your experience even better! ### 3/5 — functional but could be better *2026-07-07, version 2.0.2* would like to see history of check-ins, overall number of check-ins that can be parsed by year and month, number of streaks (days/weeks). ### 3/5 — App not saving preferred ymca location anymore. *2026-06-09, version 1.2.2* Hi. The app is no longer saving my preferred ymca location anymore. ### 2/5 — pretty bad app *2023-02-27* this app is incredibly buggy. it worked almost perfectly for a year or so after i got it, but recently it’s constantly been having issues with not remembering that i’m logged in, not showing classes, not loading, giving weird error messages. it’s great the Y offers this to reserve classes but it feels like whoever designed this stopped updating it and now it’s always having problems. pretty big bummer when you can’t reserve high demand classes and then miss out. **Developer response:** Hi there, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! ### 2/5 — Impossible to book courts *2023-01-23* To book a squash/racquetball court, you have to just pick a time and see if it is available. Because most of them are not, you have to do that over and over again — it’s like trying to catch a fish! A future update should list available times so you can choose one… **Developer response:** Hi there, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*