# YMCA of Greater Charlotte — user reviews > 20 indexed App Store user reviews of YMCA of Greater Charlotte by Attollo Technology LLC, rated 2.30/5 from 58 ratings. - Source: https://appshunter.io/ios/app/ymca-of-greater-charlotte/id6757406020/reviews - App overview in markdown: https://appshunter.io/ios/app/ymca-of-greater-charlotte/id6757406020.md - Rating breakdown: 5★ 16 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 38 ## Newest reviews (4 of 20) ### 1/5 — Horrible *2026-02-19* PLEASE stop forcing customers to download a new app every year! It’s frustrating to be required to download a new app every year. Why not update the existing app instead of replacing it entirely? This creates unnecessary inconvenience for members. If the issue is with a third-party provider, I’d encourage the YMCA to work with developers who can maintain and improve a single, stable platform rather than starting over each year. **Developer response:** Hi! We're sorry to hear of your frustrating switching apps. We are confident you will love the new mobile app! ### 1/5 — Disappointed *2026-02-18* On the last app, I had 1725 rewards points. Those same points did not transfer over and now I’m down to 75 rewards points. I do not like that I have to manually write out each workout. The last app gave you work out options to select from. This app does not connect with your Apple Watch, which is also Very disappointing. I like the functionality and the cohesiveness of the last app. This current app is simply basic and not as interesting. **Developer response:** Thank you for sharing your review. We are sorry to hear of your points being lost! Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you with getting your points transferred to the new app! ### 1/5 — Can't log in *2026-02-15* I have reset my password multiple times...each time I go back to log in it says "wrong password". This app is apos and I haven't even seen it yet. **Developer response:** Oh no! We're sorry to hear you're having trouble logging in. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you! ### 1/5 — Horrible *2026-02-11* I don’t get the login pin sent to my email. I am so sick and tired of the YMCA Charlotte migrating their app every year. Every year they change their app, forcing customers to switch to yet another app. When will it stop? Stick to the app that you have an update within the app that we downloaded. We should not have to download an app every freakin year! **Developer response:** Hi, thank you for sharing your review. We are sorry to hear you've had trouble logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running as soon as possible. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Login a nightmare *2026-07-21* The app doesn’t accept the password for my account (yes it’s correct); I ask to reset ; doesn’t send reset link, doesn’t send pin to set up. It’s worthless. I haven’t been able to access. I see why it was a 2 star review. Whatever you do don’t fix it 🙄 ### 1/5 — Insanely bad *2026-07-16* This app is so bad I am writing my first app review. Says a correct password is incorrect, then when you try and reset the password it doesn’t send a pin? Literally log in on my computer with the same log in info and it works. The is an AI made App and AI customer service. Embarrassing. ### 1/5 — Crashing constantly *2026-05-20* I can barely get the app open log enough to scan in after trying to link my activity. It crashes every time it attempts to sync, which is after about 8 seconds. **Developer response:** We're sorry to hear you're experiencing issues! Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you. Thank you! ### 1/5 — Can’t Login *2026-05-04* Completely unable to sign in to app **Developer response:** Oh no! We're sorry to hear you are experiencing issues logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you! ### 1/5 — Login *2026-04-21* How? lol I’ve tried every which way and it keeps saying my password is incorrect. It’s not **Developer response:** Oh no! We're sorry to hear you are experiencing issues logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you! ### 1/5 — Not helpful *2026-03-31* Inferior to the previous app that allows tracking and summarizing health actions. Lost status tracking. Wish I could get the old app back. **Developer response:** Hi, we are sorry to hear you lost status tracking! Please reach out to YMCA Greater Charlotte directly for further assistance. ### 1/5 — Cannot retain multiple locations *2026-03-02* I go to 2 Y locations. Each time, I have to add the second location. The last app retained the memory and I didn’t have to add the 2nd location each time. Please correct. Very inconvenient. ### 1/5 — Stop with the new apps *2026-02-26* Every few months there’s a completely unnecessary new app to download to access the membership you pay for at a gym that is already barely useable due to the huge influx of members. Each app isn’t intuitive and neither is the download—which has to be done on the slowest WiFi known to man (Dowd) in a lobby that has no LTE connection. Metropolis hasn’t made the lot any easier to park in, but now juggling multiple apps for a simple workout. And now the new login app (3rd in 1 year) has “no connection at all to your existing Charlotte Y account”. Why would that even be the case? So sitting here for longer trying to make a brand new account. 30 min process to park and sign in when I’ve got an hour to lift with work in the first place. 👍 **Developer response:** Thank you for sharing your feedback. If you are still experiencing login issues, please reach out to our support team at support@upaceapp.com and we'll be happy to assist you further. ### 1/5 — Disappointed *2026-02-23* Bring back the old point system. I lost all my points. My workouts are not being recorded properly and I have to reopen the app multiple times to see the classes. No warning to use up my old points before the app changed. I don’t even see where the supposed new rewards are. **Developer response:** Thank you for sharing your review. We are sorry to hear of your points being lost! We're bringing this back to our team to see what we can do. Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you with getting your points transferred to the new app! ### 1/5 — Pick an App *2026-02-19* Here we go again! App changed. Can’t login. Emails not coming to change password. New app can’t find me. OVER IT! **Developer response:** We're so sorry to hear you are experiencing login issues. Please reach out to our support team at support@upaceapp.com and we'll get you logged in! Thank you. ## Most praised reviews (6 highest-rated) ### 5/5 — Amazing App! *2026-03-06* I love the new app. It’s easy to use and I love making reservations in advance for all of my classes! **Developer response:** Hi Nancy, thank you so much for the 5-star review. We are so happy to hear you are enjoying the app! ### 5/5 — The final app *2026-02-19* It’s great, it’s final..… now never make a new one again!!! Yay! **Developer response:** Thank you so much for the 5-star review!! We are so happy you're enjoying the new mobile app! ### 5/5 — Huge upgrade *2026-02-11* Love the new app!! Such a great way to stay connected with the Y **Developer response:** Thank you so much for your review! We are happy to hear you are enjoying the app! ### 5/5 — This new app ROCKS! *2026-02-11* The new y app is so easy to work! **Developer response:** Thank you so much for your review! We are so glad to hear you are having a seamless experience within the app. ### 5/5 — YCLT app rocks *2026-02-11* This app is better than the old Y app. Thank you Y! **Developer response:** Thank you so much for your review! We are happy to hear you are enjoying the app and having a great experience! ### 4/5 — New Member/Badges *2026-07-12* I’m a new member so I haven’t faced any of the new app challenges others have, but the badges on this app don’t seem to be working correctly. I did my first class yesterday and while it shows in my past classes, the badge hasn’t activated. I’m guessing this is a bug because I don’t have a way to check in directly to the class, only the gym. Also, to add onto that, most of the remaining badges are for class attendance so if the first one doesn’t work, the others likely won’t either. Please get the badges fixed. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*