# YMCA of Greater San Francisco — user reviews > 12 indexed App Store user reviews of YMCA of Greater San Francisco by Attollo Technology LLC, rated 1.90/5 from 20 ratings. - Source: https://appshunter.io/ios/app/ymca-of-greater-san-francisco/id6502330215/reviews - App overview in markdown: https://appshunter.io/ios/app/ymca-of-greater-san-francisco/id6502330215.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 13 ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-07-15* The new ”update” is useless. Does none of the things it says it does. Doesn’t show my facility scans and the schedules are WRONG. So, what’s the point? Seems a lot of people worked on something only to change the look. It’s dysfunctional. ### 1/5 — App Issues *2025-11-18* unreliable app **Developer response:** Hi, we are so sorry to hear you experienced any loading issues with the app! This was likely related to a server issue we briefly experienced last month. The server was promptly restored as soon as our team was notified. Please let us know if you are still running into this issue. If you have any questions or need additional assistance, please reach out to our support team at support@upaceapp.com. Thank you! ### 1/5 — Online Registration Doesn’t Work *2025-05-14* Can’t reserve a spot at a class - which is a recent requirement” because, apparently, I “don’t have active membership.” We were told yesterday that we need to sign up online. **Developer response:** We are sorry to hear you were having trouble making a reservation. If you did not have an active membership, this would certain prevent a reservation from being made. ### 1/5 — Unreliable app *2025-04-07* Stuck with spinning wheel so often. Poor user experience. In the process of re- uploading this app. **Developer response:** Hi, we are so sorry to hear you experienced any loading issues with the app! This was likely related to a server issue we briefly experienced last month. The server was promptly restored as soon as our team was notified. Please let us know if you are still running into this issue. If you have any questions or need additional assistance, please reach out to our support team at support@upaceapp.com. Thank you! ### 1/5 — Terrible Design *2025-02-12* It’s very cumbersome and not user friendly to easily find the pool schedule. I mostly look for lap swim times. Then they made a recent change and now I can’t find it anywhere. **Developer response:** Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! ### 1/5 — Wrong location *2024-11-24* It doesn’t work. All the gyms listed are in LA 🙄 **Developer response:** Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! ### 1/5 — It isn’t working on my iPhone *2024-07-10* It takes a few minutes to move from page to page. **Developer response:** Thank you for leaving a review. Moving from page to page should be very quick. We would like to help look into this for you to see why it is running slow for you, please reach out to support@upaceapp.com and we can help! ### 1/5 — Has LA gyms, not SF *2024-06-17* This app is listed as YMCA of San Francisco but all the gyms listed are in Los Angeles. **Developer response:** HI Corene! Thank you for leaving a review. We can help support you to make sure when you login it shows SF YMCAs, please reach out to support@upaceapp.com and we can resolve it for you! ### 1/5 — Terrible *2024-06-15* Gives me the wrong gym….not a YMCA gym at all **Developer response:** Hello! Thank you for leaving a review. We can help support you to make sure when you login it shows SF YMCAs, please reach out to support@upaceapp.com and we can resolve it for you! ### 2/5 — Buggy *2026-07-16* The new app update doesn’t dismiss feedback windows. The optional feedback window pops up for a past class every time I open the app. Also does not show any of my past classes (both from before and after the app update). ## Most praised reviews (2 highest-rated) ### 4/5 — Works great! *2025-02-12* Easy to reserve a class or cancel a reservation. Please add Watch app. Would love to check in with Apple Watch. **Developer response:** Thank you so much for the awesome review! We're so glad to hear that you're enjoying the app. Your support means a lot to us, and we’re always here if you need anything. We will share your feature request for checking into Apple Watch with our developers! Keep enjoying, and we’ll continue working hard to make your experience even better! ### 2/5 — Crashes often *2024-08-03* About 50% of the time, it works! The rest of the time, you get the spinning circle of death. Then apparently, you’re supposed to delete the app, download a new instance, think up a new password and then try again. But still only with a 50/50 chance that it will work **Developer response:** Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*